1,163 Senior Technician jobs in Malaysia

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in George Town, Penang . You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Carry out any work that's related to lift maintenance.
• Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.
• Responsible for maintaining excellent relationships with customers.
• Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.
• Manages daily workload with minimal assistance from Supervisor.
• Effective communication with all stakeholders.
• Ensure safety at all times.
• Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• 5 years’ experience in the same positions in elevator and escalator industry.
• Have mechanical and electrical knowledge.
• Possesses a service mindset.
• Willing to travel.
• Possesses own transport and valid motorbike license.
• Able to work in a fast-paced environment.
• Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by funcolleagues and a lively working environment. The best part is all leaders are great and open-minded.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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1. Observe and evaluate workers and work procedures to ensure quality standards and service.
2. Issue daily tasks to workshop staff and ensure that tasks are completed in a timely and professional manner.
3. Assist in overseeing the fiscal discipline of the department.
4. Ensure that all staff have a clear understanding of what is required in job profiles and related responsibilities.
5. Monitor and analyze workshop tools and equipment requirements.
6. Ensure that any tools and equipment used are always in good working order.
7. Ensure accurate completion of the Machine Repair Record.
8. Check that all workshop equipment has been serviced and repaired.

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The Service Technician is responsible for diagnosing, repairing, and maintaining a variety of equipment or systems in a timely and efficient manner. This role requires a strong technical background, attention to detail, and the ability to provide exceptional customer service.

Key Responsibilities:

- Perform installation, maintenance, troubleshooting, and repairs of equipment or systems at customer sites.

- Identify issues through diagnostic tests, provide accurate solutions, and repair or replace defective parts.

- Communicate with customers to explain issues, repairs, and maintenance procedures in a clear and professional manner.

- Ensure all repairs are performed in accordance with safety standards and company policies.

- Maintain accurate records of service performed, parts used, and hours worked.

- Provide on-site customer support and act as a point of contact for technical issues.

- Follow up with customers to ensure their satisfaction and to resolve any outstanding concerns.

- Keep up to date with new product offerings, industry trends, and technological advancements.

- Adhere to all company safety guidelines and work regulations.

- Work collaboratively with other technicians and teams to ensure high-quality service delivery.

Required Skills and Qualifications:

- High school diploma or equivalent; technical certifications or an associate’s degree in a relevant field (e.g., electrical, mechanical) preferred.

- Proven experience as a Service Technician or in a similar technical role. - Strong understanding of mechanical, electrical, or HVAC systems.

- Excellent problem-solving and diagnostic skills. - Strong communication and customer service skills.

- Ability to work independently and as part of a team.

- Valid driver’s license and ability to travel to customer sites as required.

- Knowledge of safety standards and best practices in the industry.

PHYSICAL REQUIREMENT

- Ability to lift and carry tools or equipment weighing up.

- Ability to work in various environments (e.g., indoors, outdoors, high places, etc.).

- Ability to stand, kneel, or bend for extended periods.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Appliances, Electrical, and Electronics Manufacturing

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George Town, Penang, Malaysia 1 month ago

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• To perform technical work, servicing and repair of air-conditioners and its related parts at clientâs site with proper documentation.
• To maintain good service quality and ensure compliance of safety standards.
• To ensure effective communication with client on servicing schedule.
  
  

• Able to speak in English and Bahasa Malaysia.
• SPM graduates & fresh graduates are encouraged to apply.
• Possession of GDL license is a plus.
• Ability to work well independently as well as in a team.
• Ability to work under pressure and tight deadlines.
• Strong willingness to learn.
• Willingness to travel locally if required.
  
  

• Attendance allowance
• Medical claim
• Compassionate leave
• Marriage leave
• Paternity leave
• EPF & SOCSO

This job is about being a Service Technician who fixes and maintains technical equipment. You might like this job because you get to solve problems, collaborate with others, and help customers while ensuring everything runs safely and smoothly!

RM 1800 - RM 2500

• Troubleshoot, test, repair, and service technical equipment.
• Maintain company assets and ensure the safe and effective use of warehouse equipment.
• Collaborate with fellow technicians and managers to resolve complex issues.
• Test and research new parts for development.
• Prepare used parts for urgent field technician use.
• Analyze, evaluate, and diagnose technical problems effectively.
• Perform onsite repairs and troubleshooting as needed.
• Support and communicate with customers and dealers to address complaints and questions.
• Maintain a safe and clean working environment by adhering to health and safety standards.
• Perform other duties as assigned.

Knowledge, Skills & Experience:

• Minimum high school certification (SPM) or equivalent; SKM/Diploma holders are encouraged to apply.
• At least 1 year of proven service experience; fresh graduates are welcome.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Basic reading and writing skills in English & Malay to understand service/repair orders.
• Own transport with valid driving license (B2 or D).
• Basic customer service skills.
• Good time management and attendance.
• Strong interpersonal skills and ability to communicate and cooperate with clients and colleagues.
• Familiarity with mobile tools and applications.

Personality Traits:

• Customer-oriented.
• Flexible, adaptable, and open to new challenges.
• Calm, self-motivated, responsible, and detail-oriented.
• Passionate, reliable, positive, and professional with a can-do attitude.

• Preventive Maintenance
• Equipment Maintenance
• Hardware Troubleshooting
• Customer Service
• Communication
• Time Management

• Following the Employment Act.
• Yearly medical allowance.

Opportunities for training and mentoring, especially for fresh graduates or newcomers in the copier industry.

E-Document Solution Sdn Bhd (EDS), established since 1986, is headquartered in Bukit Serdang, Selangor, with branches in Melaka and Johor Bahru. We are authorized dealers for RICOH and BROTHER brands, providing extensive industry experience.

Responsibilities:

• To carry out installation, repair and preventive maintenance of customers’ multi-function devices (e.g. Multi Function Printer, Production Printing Printers and its related devices) including software application
• To provide timely and active customer service
• To record and submit all service data and reports as and when required
• Problem analysis/diagnosis of users’ technical problems
• Perform Connectivity setup & troubleshooting

Requirements:

• Candidate must possess at least O Level/ a Nitec-Engineering (Electrical/Electronic/ Mechatronic/Electromechanical) or equivalent for Technician Level.
• Valid driving license is an advantage.
• Good interpersonal skills, and a good team player.
• Possesses basic IT knowledge.
• Preferably with technical/hands-on experiencein troubleshooting of monochrome and color printers will be an added advantage.
• Candidates with no relevant work experience are welcome to apply.

This job is for a Service Technician who helps customers with barcode printers and scanners. You might like this job because you love solving problems, helping people, and want to build good relationships while working independently.

Summary:
We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities:
• Provide technical support and service for barcode equipment (printers & scanners) at customer sites.
• Manage all on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Understand customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Produce timely and detailed service reports.
• Propose service contracts.
• Prepare and submit quotations to customers.
• Gather information on competitors (labels, ribbons, printers) and old SATO printer models.

• Candidate must possess at least a Diploma or Bachelor’s Degree in Electrical/Electronic Engineering or equivalent.
• At least 3-5 years of relevant experience in a related field with good interpersonal skills.
• Ability to work independently with minimal supervision.
• Strong service orientation.
• Good analytical, troubleshooting, and communication skills, both verbal and written.
• Possess own transportation.