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Showing 7 Senior Technical Lead jobs in Malaysia

Technical Lead

Kuala Lumpur, Kuala Lumpur Cognizant

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Job Description

**Job Summary**
The Technical Lead role requires a seasoned professional with 7 to 10 years of experience in ASP.NET Core Web API SQL Angular 2-8 Node JS and Azure. The candidate will work in a hybrid model primarily during day shifts and will not require travel. This role is pivotal in driving technical excellence and innovation in our projects ensuring robust and scalable solutions.
**Responsibilities**
+ Lead the design and development of high-quality software solutions using ASP.NET Core Web API ensuring alignment with business objectives.
+ Oversee the integration of SQL databases optimizing performance and ensuring data integrity across applications.
+ Provide technical expertise in Angular 2-8 developing responsive and user-friendly front-end interfaces.
+ Collaborate with cross-functional teams to implement Node JS solutions enhancing server-side functionality.
+ Utilize Azure services to deploy manage and scale applications ensuring high availability and security.
+ Mentor junior developers fostering a culture of continuous learning and improvement within the team.
+ Conduct code reviews to maintain coding standards and best practices ensuring high-quality deliverables.
+ Troubleshoot and resolve complex technical issues minimizing downtime and enhancing user experience.
+ Engage in agile development practices participating in sprint planning and retrospectives to drive project success.
+ Develop and maintain technical documentation supporting knowledge transfer and future development efforts.
+ Collaborate with stakeholders to gather requirements and translate them into technical specifications.
+ Ensure compliance with industry standards and regulations safeguarding data privacy and security.
+ Drive innovation by exploring new technologies and methodologies contributing to the company's competitive edge.
**Qualifications**
+ Possess strong experience in ASP.NET Core Web API demonstrating the ability to build scalable applications.
+ Have a deep understanding of SQL with the capability to design and optimize complex queries.
+ Demonstrate proficiency in Angular 2-8 with a track record of developing dynamic user interfaces.
+ Exhibit expertise in Node JS with experience in building efficient server-side applications.
+ Show familiarity with Azure including deploying and managing cloud-based solutions.
+ Display excellent problem-solving skills with the ability to troubleshoot and resolve technical challenges.
+ Have strong communication skills enabling effective collaboration with team members and stakeholders.
**Certifications Required**
Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Solutions Architect Expert
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Databricks Technical Lead

Kuala Lumpur, Kuala Lumpur Avanade Inc.

Posted 1 day ago

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Job Description

Our talented Data & AI Practice is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let's talk. Take your skills to a new level and launch a career where you can truly do what matters.
Come join us:
The Databricks Technical Lead is a senior, hands-on role responsible for the design, development, and delivery of highly scalable, secure, and performant data solutions on the Databricks Lakehouse Platform. It is expected to provide technical leadership to a team of engineers, defining coding standards, implementing architectural patterns, and ensuring the delivery of high-quality data products.
What you'll do:
* Lead the Design: Define and implement robust data architectures utilizing the Databricks ecosystem, including Delta Lake, Unity Catalog, Delta Live Tables (DLT), and Databricks Workflows.
* Hands-on Development: Serve as the most senior developer, writing high-quality, production-grade code in PySpark/Scala and SQL for complex batch and streaming ETL/ELT pipelines.
* Performance Optimization: Lead performance tuning and optimization efforts for large-scale Spark jobs, ensuring efficient cluster utilization and cost management.
* Standards & Best Practices: Define and enforce technical standards, code quality, testing frameworks (unit, integration), and DataOps/CI/CD pipelines for the engineering team.
Required Skills & Experience:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field.
* 8+ years of progressive experience in Data Engineering, with (4)+ years focused on large-scale data processing using Databricks and Apache Spark.
* Expert proficiency in Python (PySpark) and advanced SQL.
* Deep expertise in implementing Lakehouse architecture using Delta Lake and familiarity with the Medallion Architecture (Bronze, Silver, Gold).
* Strong experience with data modeling techniques (e.g., dimensional modeling, data vault) suitable for large data volumes.
* Proven experience leading technical teams, including defining tasks, performing code reviews, and providing architectural guidance.
* Hands-on experience implementing DataOps/DevOps practices and CI/CD pipelines for data solutions (e.g., Terraform, Databricks Asset Bundles, Git).
Preferred Skills & Certifications:
* Experience with Databricks features like Delta Live Tables (DLT), Databricks Workflows, and Unity Catalog.
* Experience with streaming technologies (e.g., Kafka, Spark Streaming).
* Familiarity with CI/CD tools and Infrastructure-as-Code (e.g., Terraform, Databricks Asset Bundles).
* Databricks Certified Data Engineer Associate or Professional certification.
About you
Characteristics that can spell success for this role
· Consultative, collaborative, curious
· Resilient, adaptable, flexible
· Humble leader, strong negotiator, relationship builder
· Passionate about tech and engaging with and advising clients
Enjoy your career
Some of the best things about working at Avanade
· People-first culture that supports innovation and encourages people to move forward
· Turn your ideas to human impact by cultivating a team that will help clients unlock what's next
· Opportunities to innovate in the Microsoft platform while charting your own career path
· On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose
· Real-time access to technical and skilled resources globally
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Data & AI team works on check out these case studies:
· (3) thyssenkrupp Materials Services uses data to help strike a delicate operational balance
· (4) What matters to SSE Renewables is innovating for a sustainable future
· (5) Hachette UK enables employees with machine learning-driven contract searches
· (6) Marston Holdings identifies significant cloud savings
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (7) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (8) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
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Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

Petaling Jaya, Selangor NTT America, Inc.

Posted 14 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Lead Technical Author

Kuala Lumpur, Kuala Lumpur Talent Switch

Posted 27 days ago

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Key Responsibilities:

  • Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
  • Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
  • Manage a team of technical authors, supporting development, coaching, and resource planning.
  • Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
  • Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
  • Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
  • Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
  • Champion user-centered content design and accessibility standards.
  • Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Requirement : 

  • Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
  • 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
  • Demonstrated success managing technical authoring functions or teams in a product-centric environment.
  • Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
  • Strong leadership, project management, and stakeholder collaboration skills.
  • Deep understanding of documentation usability, accessibility, and user-centered design principles.
  • Experience working in Agile development environments and influencing cross-functional delivery planning.
  • Ability to drive quality, consistency, and scalability across documentation practices.

Skills required:

  • Proactive, organized and able to work independently while collaborating closely with marketing and product teams
  • Strong visual sense with attention to layout, typography, consistency and detail
  • Takes ownership and shows strong sense of responsibility
  • Able to manage time and deadlines independently
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Software Engineering Director (Delivery Lead)

Kuala Lumpur, Kuala Lumpur Manulife

Posted 13 days ago

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We are seeking a highly skilled and experienced **Software Engineering Director (Delivery Lead)** to drive the design, development, and delivery of Adobe Experience Manager solutions. The ideal candidate will lead a team of highly skilled engineers, collaborate with cross-functional stakeholders, and ensure scalable, secure, and high-performance digital experiences.
**Position Responsibilities:**
+ **Technical Leadership:**
+ Lead the architecture, design, and implementation of AEM-based solutions.
+ Provide guidance and mentorship to AEM developers, as well as front-end, back-end and other full stack engineers.
+ Define best practices and enforce coding standards.
+ **Project Delivery:**
+ Collaborate with product owners, UX/UI designers, and business analysts to translate requirements into technical solutions.
+ Oversee development sprints, code reviews, and deployment processes.
+ Ensure timely delivery of high-quality features and enhancements.
+ **Platform Expertise:**
+ Customize and extend AEM components, templates, workflows, and integrations.
+ Optimize AEM performance, scalability, and security.
+ Preferably experience with AEM cloud environment, Cloud manager and other Adobe MarTech solutions.
+ **Stakeholder Collaboration:**
+ Communicate technical concepts to non-technical stakeholders.
+ Work closely with DevOps, QA, and infrastructure teams to support CI/CD pipelines and automated testing.
**Required Qualifications:**
+ Bachelor's or Master's degree in Computer Science, Engineering, or related field.
+ 8+ years of experience in web development, with 3+ years in AEM.
+ Strong proficiency in Java, JCR, Sling, OSGi, and Apache Felix.
+ Experience with front-end technologies: HTML5, CSS3, JavaScript, React/Angular (preferred).
+ Familiarity with RESTful APIs, microservices, and cloud platforms (AWS/Azure/GCP).
+ Hands-on experience with AEM 6.x, including Sites, Assets, and Forms.
+ Knowledge of CI/CD tools (Jenkins, Git, Maven) and agile methodologies.
**Preferred Qualifications:**
+ Adobe Certified Expert (ACE) in AEM.
+ Experience with Adobe Marketing Cloud and Adobe Analytics.
+ Strong problem-solving and debugging skills.
+ Excellent communication and leadership abilities.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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Technical Support Team Lead - Care Continuum

Kuala Lumpur, Kuala Lumpur BD (Becton, Dickinson and Company)

Posted 11 days ago

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**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Senior Engineer, Software Development Engineering

SanDisk

Posted 14 days ago

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**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.
**Job Description**
We are seeking a highly motivated, talented Software Development Engineer with knowledge in CAD software for the development and maintenance of Design Automation Infrastructure at Sandisk. Some of the job roles are summarize below:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Engage in the development of our design automation infrastructure for the mechanical design process, enhancing efficiency and accuracy.
+ Utilize machine learning and data analytics techniques to optimize the design process, develop a design recommendation system, identify anomalies, and support failure analysis.
+ Develop and maintain software tools to streamline simulation workflows, mitigate human error, and enhance the analysis of simulation results.
**Qualifications**
REQUIRED:
+ B.S. Degree in Mechanical Engineering, Computer Science, Data Science, or related quantitative/engineering field plus >3 years, or MS Degree in Mechanical Engineering, Computer Science, Data Science, or related quantitative/engineering field.
+ Experience/coursework/research on CAD software and mechanical design process
+ Proficient in one or more programming languages such as Python, Java, C, etc
+ Strong analytical and quantitative problem-solving ability
+ Good communication, relationship skills and a team player
PREFERRED:
+ Experience/coursework/research in machine learning, deep learning and understanding of statistical modeling and data analytics concepts
+ Knowledge in structural, thermal or mechanical in package engineering.
+ Interested in semiconductor industry
SKILLS:
+ Proficient in one or more programming languages such as Python, Java, C, etc
+ CAD software and mechanical design process
**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at ( ) to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**NOTICE TO CANDIDATES:** Sandisk has received reports of scams where a payment is requested on Sandisk's behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline ( or email
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