789 Senior Communications Manager jobs in Malaysia

Company Description

IHG Hotels & Resorts is a global hospitality company with a mission to provide True Hospitality for Good. With a family of 19 hotel brands, IHG One Rewards, and over 6,300 open hotels in more than 100 countries, IHG offers luxurious to essential hospitality experiences. Approximately 345,000 people work across IHG's hotels and corporate offices globally. IHG has a development pipeline of over 2,000 properties and is incorporated and registered in England and Wales.

This is a full-time on-site role for a Marketing Communications Manager located in Johore, Malaysia. The Marketing Communications Manager will be responsible for developing and implementing strategic communications plans, managing marketing communications, preparing press releases, and overseeing project management. Day-to-day tasks also include coordinating with various departments, promoting brand awareness, and ensuring consistency in messaging.

• Skills in Communication, Marketing Communications, and Strategic Communications
• Experience in preparing Press Releases
• Project Management skills
• Excellent interpersonal and written communication skills
• Ability to work effectively in a collaborative team environment
• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field
• Experience in the hospitality industry is a plus

Job Responsibilities:

1. Strategic Planning & Brand Management

• Develop and implement comprehensive marketing and communication strategies aligned with brand vision and business objectives.
• Oversee all aspects of brand management, including positioning, messaging, and visual identity across multiple channels.
• Lead high-impact marketing projects, ensuring timely delivery, cross-functional collaboration, and budget adherence.
• Track and analyze campaign performance, providing actionable insights to optimize effectiveness.

2. Digital Marketing & Engagement

• Lead digital marketing strategies across social media, email, SEO/SEM, and online advertising.
• Drive audience engagement, conversions, and loyalty through data-driven campaigns.
• Oversee creative development, photography, and videography to deliver high-quality, brand-consistent assets.

3. Offline Marketing & Experiences

• Plan and execute offline marketing initiatives including events, activations, partnerships, and traditional advertising campaigns.
• Oversee visual merchandising strategies to ensure retail displays and in-store experiences align with campaigns and consumer insights.
• Optimize product placement, traffic flow, and in-store communication to maximize impact and sales.

4. Media Relations & PR Development

• Build and maintain strong relationships with media, journalists, influencers, and agencies to secure positive coverage.
• Develop and execute PR strategies to boost brand visibility, credibility, and equity.
• Identify opportunities for collaborations, features, and partnerships that enhance brand exposure.

Job Requirements:

• Degree in Marketing, Communications, Business, or related field
• 6 years of progressive experience in marketing communications or A&P, with at least 3 years in a leadership role
• Proficient in English, Bahasa Cina and Malay
• Proven expertise in brand management, integrated marketing, digital campaigns and PR
• Strong understanding of the retail landscape, consumer behaviour, industry trends and best practices

JOB SUMMARY :

• Develop and implement annual marketing plans aligned with business goals.
• Manage hotel's digital presence: social media, SEO/SEM, email, online advertising.
• Create engaging content for web, social, email, media, and collateral.
• Oversee PR efforts, media relations, KOL collaborations, and press releases.
• Plan, execute, and track marketing campaigns and promotions.
• Coordinate photo/video shoots and ensure brand consistency across all materials.
• Monitor ROI/KPIs, manage budgets, and prepare campaign reports.
• Work closely with internal teams such as sales, reservations, F & B as well as external agencies and vendors
• Stay updated on competitors and industry marketing trends.

Job Types: Full-time, Permanent

Pay: RM5, RM6,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Professional development

Experience:

• Hospitality Industry Marketing Communications role: 3 years (Required)

Work Location: In person

Company Description

IHG Hotels & Resorts is a global hospitality company with a mission to provide True Hospitality for Good. With a family of 19 hotel brands, IHG One Rewards, and over 6,300 open hotels in more than 100 countries, IHG offers luxurious to essential hospitality experiences. Approximately 345,000 people work across IHG's hotels and corporate offices globally. IHG has a development pipeline of over 2,000 properties and is incorporated and registered in England and Wales.

Role Description

This is a full-time on-site role for a Marketing Communications Manager located in Johore, Malaysia. The Marketing Communications Manager will be responsible for developing and implementing strategic communications plans, managing marketing communications, preparing press releases, and overseeing project management. Day-to-day tasks also include coordinating with various departments, promoting brand awareness, and ensuring consistency in messaging.

Qualifications

• Skills in Communication, Marketing Communications, and Strategic Communications
• Experience in preparing Press Releases
• Project Management skills
• Excellent interpersonal and written communication skills
• Ability to work effectively in a collaborative team environment
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field
• Experience in the hospitality industry is a plus

The Marketing & Communications Manager at Mana Mana Suites leads brand-driven marketing efforts across digital, print, PR, and guest-owner engagement platforms. This role is pivotal in amplifying brand presence, ensuring message consistency, and working cross-functionally to convert strategy into measurable revenue impact. You will also collaborate closely with the Revenue team to develop event-based room sales campaigns—particularly around Malaysia's public holidays, school breaks, and peak local events.

Key Responsibilities:

Strategic Marketing & Brand Communications

• Drive the creation and implementation of annual and quarterly marketing plans aligned with company goals and revenue timelines.
• Ensure brand consistency across all touchpoints—website, social media, email, physical assets, and PR materials.
• Create high-conversion copy, visuals, and digital campaigns to build brand equity and direct bookings.

Content Development & Digital Presence

• Curate and produce high-quality content (visual, copy, video) showcasing property features, guest stories, and lifestyle relevance.
• Manage and monitor all social media platforms; track performance and optimize for engagement, reach, and bookings.

Public Relations & Influencer Marketing

• Develop press releases and coordinate media outreach for new openings, partnerships, and brand campaigns.
• Host and manage influencer stay itineraries in collaboration with Operations and Front Office teams.

Event-Based Campaigning

• Coordinate closely with the Revenue Manager to design tactical campaigns around Malaysia public holidays, school breaks, and festive periods.
• Build marketing calendars tied to key demand dates (eg: Malaysia public holidays, school holidays, year-end holidays).
• Assist in package development and campaign rollout via OTA listings, direct channels, and email marketing.

Email Marketing & CRM

• Manage CRM and lead generation funnel via email marketing, loyalty campaigns, and seasonal offers.
• Segment customer base for targeted communications (e.g., LTR, STR, repeat guests).

Revenue Collaboration

• Participate in monthly strategy sessions with Revenue & Channel Relations to review forecast, pickup pace, and identify marketing levers.
• Lead creative execution for OTA promos, direct booking incentives, and membership campaigns.

Owner & Stakeholder Communication

• Produce marketing reports for property owners showcasing exposure, engagement, and campaign results.
• Support Business Development in producing promotional decks and presentations for B2B collaborations and growth partners.

Qualifications & Experience

• Bachelor's Degree in Marketing, Mass Communication, Hospitality, or related fields.
• Minimum 3–5 years in hotel marketing roles, ideally in hospitality, or property management sectors.
• Strong understanding of Malaysia's travel & holiday patterns, OTA ecosystem, and regional guest behaviours.
• Proficiency in Canva/Adobe tools, Meta/Google Ads, CRM platforms, and PMS integration a plus.
• Excellent communication and time management skills, with ability to collaborate across departments.
• Prefer English & Mandarin speaking

Job Responsibilities

• Developing, designing and delivering strategic marketing campaigns to help achieve business results
• Ensuring that plans, content and messaging are aligned with business strategy, reinforce brand positioning, and are delivered effectively to targeted audiences
• Supporting integrated marketing and communications across a variety of channels and vehicles– internal, external, trade shows, digital, customer events, etc.
• Collaborating across teams and different stakeholders to develop key messages for campaigns, programs, and content syndication including thought leadership, surveys, and client success stories.
• Collaborating across teams and different stakeholders to ensure successful implementation of strategic marketing plans including defining success criteria, measuring the effectiveness of initiatives, and reporting on results
• Creating and managing all marketing materials and collateral in line with corporate and brand direction while reflecting local priorities
• Acting as a brand champion both internally and externally and ensuring full compliance with the brand guidelines and messaging across all solutions
• Working with vendors and agencies to create and/or localise online and offline marketing and communications activities and develop supporting assets
• Keep up to date with market developments and competitor strategies.

Job Requirements

• Possess a bachelor's degree in marketing/ business administration or any related field
• At least 10 years of B2B marketing experience in a similar role
• Must be able to think analytically and strategically
• A track record in developing, executing and measuring demand generation programs that keep customers and prospects engaged throughout the funnel
• Strong knowledge of Pardot, content development, SEO and SEM
• A strong network of PR and media contacts would be highly advantageous
• Exceptional verbal and written communication skills
• High level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously
• Capable of working well as part of a team as well as independently in a matrix organisation
• Excellent interpersonal skills and are adept at building relationships with different stakeholders

The Sirēya Desaru Coast is looking for a Marketing & Communication Manager to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast's final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About The Job
The Marketing & Communications Manager is responsible for planning, developing, implementing, and managing marketing and communication strategies to enhance the company's brand visibility, support business objectives, and drive revenue growth. This role oversees all marketing channels, communications, public relations, advertising, promotions, and digital platforms, ensuring consistent messaging and a strong brand presence in the market.

As
Marketing & Communications Manager,
you will be responsible for the following duties:

• Support the Director of Sales & Marketing across all aspects of marketing at resort level.
• Work closely with the Director of Sales & Marketing to execute B2C and B2B multi-channel campaigns to drive resort brand awareness and bookings across trade, direct and third-party channels.
• Work with a cross-departmental team to maintain and develop the master content and promotions calendar for all strategies and campaigns for the resort.
• Work closely with Director of Sales & Marketing and Global Commercial Team to track campaign performance and metrics.
• Ensure all creative assets and sales and marketing materials adhere to global The Sireya Desaru Coast brand guidelines and templates e.g. print ads, display ads, social ads, factsheets, brochures, gifting etc.
• Ensure all on-resort guest-facing collateral and communications follow global The Sireya Desaru Coast brand guidelines and templates e.g. in-room compendiums, spa menus, resort branded items, activity sheets etc. Ability to draft on resort requirements—guest letters, etc.
• Develop materials and assets required to promote The Sireya Desaru Coast and ensure they maintain up-to-date and factually correct. Own and develop resort press material.
• Ensure brand consistency across all commercial channels and touch-points.
• Act as the The Sireya Desaru Coast brand ambassador and ensure resort activations align with The Sireya Desaru Coast brand standards.
• Work with the Director of Sales & Marketing and Global Commercial Team across resort photo and video shoots and ensure assets are shared with the wider community and uploaded onto the central system.
• Design and create marketing collateral in line with the The Sireya Desaru Coast global standards and ensure the quality and accuracy of design aligns with the global brand.
• Manage the print production of collateral and understand the different specifications and processes available.
• Work closely with resort operational teams to pull together promotional timelines and materials and assets required to promote on property events and activations across Spa, F&B, Activities, Rooms etc.
• Work closely with Director of Sales & Marketing to develop email marketing calendars and content plans.
• Work closely with Director of Sales & Marketing to ensure resort website is continually updated with most recent information and content.
• Execute media relations, events, social media, and other emerging media platforms and ensure all activity is maximized.
• Continued interface across a variety of media, across all mediums. This should include key social media channels, including key people of influence, brands, etc.
• Ability to pitch media and have excellent storytelling skills. Ability to host and manage media on resort, including itinerary creation, interviews, filming, and more.
• Manage the media database on Salesforce.
• Develop all key messages for the resort and ongoing story angle development for media and editorial.
• Support the on resort team with development of monthly social media content calendars to be approved by Global Social Media Team.
• Ensure resort is properly represented at tradeshows and events with the appropriate commercial materials, in line with The Sireya Desaru Coast brand guidelines.
• Read all relevant press, aware of luxury trends and share with the wider commercial team as well as emerging design, creative and travel trends, web technologies and digital marketing advances.
• Ensure all copywriting and editing is aligned with The Sireya Desaru Coast tone of voice.
• Develop and manage ongoing content creation and ensure its distribution across all channels including website, e-mail marketing, social etc.
• Responsible for graphic design, content development and copyediting.
• Develop and execute social media content and campaigns with any agency of record.
• Collaborate with agencies, freelancers, community outreach organizers, media, and other vendor partners.
• Establish and maintain effective working relationships with colleagues in other departments.
• Collaborate with a wide variety of functional areas to execute specific marketing plans for revenue outlets within the resort.
• Demonstrate keen understanding for the unique obstacles, needs and business requirements of designated functional areas.
• Prepare creative briefs to define commercial objectives and guide creative development.
• Be familiar and work within budgets related to strategic initiatives.
• All other duties as assigned by Director of Sales & Marketing.

As Marketing & Communications Manager, We Expect From You

• High-level understanding of InDesign, Photoshop, Adobe Acrobat, CMS experience, PowerPoint and Excel.
• Knowledge of digital marketing including Search Engine Optimization (SEO), Search Engine Marketing (SEM), Email & Acquisition Marketing, Social Media Marketing and other online advertising.
• Proficiency in web analytics and web metrics required including Mastery of Google Analytics/Webmaster tools and dashboards.
• Excellent writing and verbal skills.
• Write routine reports, correspondence, business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak and present effectively before groups such as customers or employees.
• Experience with Brand building and demand generation through content - blogs, social, video, web, e-mail.
• Strong analytical skills and data-driven thinking
• Proven communication, project management, and organizational skills.
• Ability to manage multiple projects in a fast-paced environment, comfortable, confident and enthusiastic when working with tight deadlines
• Proven ability to work effectively within a cross-departmental team
• Must be a strong self-starter as well as an effective team player
• Passion, Integrity, Energy and idea generating initiatives.
• Excellent organization and managerial skills with the ability to create high impact concise content specific communications
• On property and pre-opening experience would be an added benefit.
• Experience working with luxury brands or within the luxury hospitality / travel area
• Speaks fluent English and foreign language skills would be an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We're Fans. Are you?

JOB RESPONSIBILITIES:

• Developing, designing and delivering strategic marketing campaigns to help achieve business results

• Ensuring that plans, content and messaging are aligned with business strategy, reinforce brand positioning, and are delivered effectively to targeted audiences

• Supporting integrated marketing and communications across a variety of channels and vehicles– internal, external, trade shows, digital, customer events, etc.
• Collaborating across teams and different stakeholders to develop key messages for campaigns, programs, and content syndication including thought leadership, surveys, and client success stories.
• Collaborating across teams and different stakeholders to ensure successful implementation of strategic marketing plans including defining success criteria, measuring the effectiveness of initiatives, and reporting on results
• Creating and managing all marketing materials and collateral in line with corporate and brand direction while reflecting local priorities
• Acting as a brand champion both internally and externally and ensuring full compliance with the brand guidelines and messaging across all solutions
• Working with vendors and agencies to create and/or localise online and offline marketing and communications activities and develop supporting assets
• Keep up to date with market developments and competitor strategies.

JOB REQUIREMENTS:

• Possess a bachelor's degree in marketing/ business administration or any related field
• At least 10 years of B2B marketing experience in a similar role
• Must be able to think analytically and strategically
• A track record in developing, executing and measuring demand generation programs that keep customers and prospects engaged throughout the funnel
• Strong knowledge of Pardot, content development, SEO and SEM
• A strong network of PR and media contacts would be highly advantageous
• Exceptional verbal and written communication skills
• High level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously
• Capable of working well as part of a team as well as independently in a matrix organisation
• Excellent interpersonal skills and are adept at building relationships with different stakeholders

We are seeking an experienced and dynamic Manager, Market Communications (MARCOM) to lead our brand communications strategy with a strong focus on building brand awareness and growing our social media presence. This role is critical in shaping how the market perceives our brand, creating impactful messaging, and driving engagement across all touchpoints.

The ideal candidate brings a blend of strategic vision and hands-on execution, especially in social media strategy, influencer collaboration, digital storytelling, and audience engagement.

Key responsibilities:

Brand Awareness & Positioning

· Develop and execute bold, creative strategies to raise the brand's visibility in the market.

· Strengthen brand identity and ensure consistent messaging across all channels.

· Lead initiatives that drive top-of-mind brand recall in key customer segments.

Social Media & Digital Communications

· Oversee the brand's social media strategy, content planning, and community management across all platforms (e.g., Instagram, Facebook, LinkedIn, TikTok, X).

· Use social media analytics to monitor performance, optimize campaigns, and grow audience engagement and reach.

· Drive creative storytelling through social platforms, influencer partnerships, and real-time content.

Integrated Campaign Management

· Lead the planning and execution of integrated marketing communication campaigns, combining digital, PR, events, and content marketing.

· Collaborate with product, digital, and creative teams to ensure campaigns align with brand objectives and customer needs.

Media Relations & PR

· Build and maintain strong media relationships to secure positive coverage and brand mentions.

· Manage public relations efforts, including press releases, media interviews, and speaking opportunities.

Content Strategy

· Oversee the development of compelling content that drives brand affinity, including videos, articles, social posts, and branded assets.

· Ensure messaging is audience-relevant, on-brand, and consistent across all channels.

Influencer & Community Engagement

· Identify and manage partnerships with influencers, ambassadors, and brand advocates to expand reach and relevance.

· Build programs to grow and engage the brand's online community.

Performance & Insights

· Define KPIs for brand awareness and social engagement.

· Analyze data to evaluate campaign success and continuously improve strategy based on performance metrics.

Team Leadership

· Lead and develop a high-performing communications and social media team.

· Inspire creativity, experimentation, and continuous learning across the team.