What Jobs are available for Senior Analyst in Malaysia?

**Analytics Consultant**
Join a team where your work makes a real impact on the business - and where your analytical and technical skills will grow alongside pioneering technology. In this role, you'll gain hands-on experience, contribute to high-impact projects, and help drive innovation through data-driven solutions, automation, and process improvements.
**What You'll Do**
As a key member of our team, you will:
+ Collaborate with cross-functional teams to translate business needs into clear, actionable data requirements.
+ Turn ambiguous requests into measurable insights with a strong focus on accuracy and clarity.
+ Analyze and recommend improvements to data setup and maintenance processes to drive efficiency.
+ Tackle strategic business challenges by delivering actionable insights through data analysis, using a range of technologies and analytical methods.
+ Design, develop, and implement custom automation solutions to optimize reports and processes.
+ Leverage intelligent automation tools including (but not limited to) Power BI, Power Query, Power Automate, Power Apps, and Power Virtual Agents.
+ Partner with process owners to map, validate, and refine business processes.
+ Conduct end-to-end validations to ensure data integrity and business alignment.
+ Apply design standards and performance best practices to enhance dashboard usability and clarity.
+ Resolve data conflicts by providing domain expertise and determining appropriate values.
+ Integrate data from multiple sources to deliver accurate and meaningful outputs.
+ Create user guides, documentation, and training materials to support adoption and long-term sustainability.
+ Lead and contribute to both regional and global projects.
**Who You Are**
You are a forward-thinking, curious, and solutions-oriented professional with a passion for data analytics and continuous improvement. You enjoy solving complex problems, collaborating with others, and finding smarter ways to work through innovation and automation.
**Required Qualifications:**
+ Bachelor's degree in Business, Economics, Math, Engineering, Analytics, or equivalent work experience. An advanced degree is a plus.
+ Minimum 2 years of advanced reporting or programming experience with SQL or Snowflake.
+ At least 1 year of hands-on experience with Tableau and/or Power BI, with strong knowledge of data optimization, visual design, and dashboard development.
+ Proficiency in MS Excel.
+ Strong technical aptitude to understand system issues, data sources, and touchpoints.
+ Problem-solving mindset with a solution-driven approach.
+ Excellent communication skills with the ability to adapt your message to different audiences (team members, stakeholders, and senior leadership).
+ Comfortable testing and piloting new technologies and evaluating their fit for the broader team.
**Preferred Qualifications:**
+ Experience in Supply Chain, Procurement, or Customer Operations environments.
+ Led or contributed significantly to at least one large-scale project.
+ End-to-end experience implementing automation solutions using intelligent automation tools (e.g., Robocorp RPA, OCR, AI, ML, APIs, SQL, Python).
+ Strength in key competencies such as:
+ Managing Ambiguity
+ Nimble Learning
+ Collaboration
+ Effective Communication
**Why Emerson**
At Emerson, we believe in creating a workplace where every employee feels valued, included, and empowered. Diversity of thought, background, and experience fuels innovation - and we're committed to building a culture of collaboration, continuous learning, and shared success.
We support our employees both professionally and personally, offering:
+ Competitive benefits and comprehensive medical coverage
+ Flexible work schedules and a strong emphasis on work-life balance
+ Career development opportunities and resources
+ Global employee resource groups and volunteering initiatives
+ A culture that prioritizes equity, inclusion, and positive social impact
+ We are united by our values and driven by our purpose to leave the world a better place.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**Position:**
Business Intelligence Analyst
**Job Description:**
**What we're looking for:**
+ Overall 10 years of experience in Industry including 6+Years of experience as developer using Databricks/Spark Ecosystems.
+ Hands on experience on Unified Data Analytics with Databricks, Databricks Workspace User Interface, Managing Databricks Notebooks, Delta Lake with Python, Delta Lake with Spark SQL.
+ Good understanding of Spark Architecture with Databricks, Structured Streaming. Setting Microsoft Azure with Databricks, Databricks Workspace for Business Analytics, Manage Clusters In Databricks, Managing the Machine Learning Lifecycle
+ Hands on experience Data extraction (extract, Schemas, corrupt record handling and parallelized code), transformations and loads (user - defined functions, join optimizations) and Production (optimize and automate Extract, Transform and Load)
**TECHNICAL SKILLS**
+ Spark Data Frame API
+ Python for Data Science
+ Spark Programming
+ SQL for Data Analysis
+ Simplify Data analysis With Python
+ Manage Clusters Databricks
+ Databrick Administration
+ Data Extraction and Transformation and Load
+ Implementing Partitioning and Programming with MapReduce
+ Setting up Azure Databricks Account
+ Linux Command
**What you'll be doing:**
+ Experience in developing Spark applications using Spark-SQL in **Databricks** for data extraction, transformation, and aggregation from multiple file formats for Analyzing & transforming the data to uncover insights into the customer usage patterns.
+ Extract Transform and Load data from sources Systems to Azure Data Storage services using a combination of Azure Data factory, T-SQL, Spark SQL, and U-SQL Azure Data Lake Analytics. Data ingestion to one or more Azure **services (Azure Data Lake, Azure Storage, Azure SQL, Azure DW)** and processing the data in **Azure Databricks**
+ Develop Spark applications using pyspark and spark SQL for data extraction, transformation, and aggregation from multiple file formats for analyzing and transforming the data uncover insight into the customer usage patterns
+ Hands on experience on developing SQL Scripts for automation
+ **R** esponsible for estimating the cluster size, monitoring, and troubleshooting of the Spark databricks cluster
+ Ability to apply the spark **DataFrame API** to complete Data manipulation within spark session
+ Good understanding of Spark Architecture including spark core, **spark SQL** , DataFrame, Spark streaming, Driver Node, Worker Node, Stages, Executors and Tasks, Deployment modes, the Execution hierarchy, fault tolerance, and collection
+ Collaborate with delivery leadership to deliver projects on time adhering to the quality standards
+ Contribute to the growth of the Microsoft Azure practice by helping with solutioning for prospects
+ Problem-solving skills along with good interpersonal & communication skills
+ Self-starter who can pick up any other relevant Azure Services in the Analytics space
**What We Are Looking For**
+ Bachelor's Degree in IT relevance field
+ Minimum of 6-8 years of related experience;
+ Excellent verbal and written communication and negotiations skills.
+ Ability to build good relationship with internally with cross function teams.
+ Proactive and strategic mindset
+ Resilience, energetic and positive attitude
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical Insurance
+ Life Insurance
+ Year-end bonus
+ Performance Bonus
+ 5-Day Work Week
+ Growth Opportunities
+ And more!
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position Snapshot**
Location: Petaling Jaya, Selangor, MY
Company: Nestle Malaysia
Full-time
Bachelor's Degree
6+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a Business Intelligence Manager to drive sales performance by leveraging BI tools to deliver actionable insights, optimize reporting, and align data strategies with revenue goals.
**A day in the life of a Business Intelligence Manager**
+ Sales Division Cockpit:
+ Collect feedback and continuously improve report design and functionality
+ Create and enhance interactive reports and dashboards using Power BI Desktop and Service
+ Use DAX formulas and data modeling techniques to structure and analyze data
+ Create new reporting for new initiatives
+ Commercial Data Foundation:
+ Build and maintain secure, scalable data pipelines and architectures
+ Ensure data quality and governance across platforms in Azure Data Factory and Databricks
+ Integrate new data sources
+ Training & Development:
+ Lead training and change management for Power BI
+ Stakeholder Engagement:
+ Act as a bridge between Sales, IT, and business teams to align data strategies
+ Lead cross-functional initiatives and communicate progress to leadership
+ Facilitate discovery sessions to identify automation and AI opportunities
+ To ensure the development of Customer Strategy and JBP in line with the plans of the BU to deliver Sales and Market Share objectives by understanding the market, shopper behaviour and Customer strategy.
**What will make you successful**
+ Bachelor's Degree in Business Administration, Marketing, Business Analytics, or any related field.
+ Minimum 6 years of commercial experience, preferably with good knowledge of Nestlé commercial and operations.
+ Sales and marketing analytics experience
+ FMCG or retail industry background
+ Ability to translate data insights into business strategies.
+ Skills required - Experience working with PowerBI, Azure Data Factory and other Analytics tools.

Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 27 Oct 2025
**Why join us?**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Analyst** .
Global Change Delivery (GCD) Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity -Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary -Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 27 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofAnalyst.
Global Change Delivery (GCD) Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role -Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity -Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary -Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements, challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high-level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Manage the problem resolution of advanced production support issues, related to front end applications of Cash and Trade application such as Citidirect, Citi-Connect For Swift, Citi-Connect API, Citi-Connect for Files, etc. Provide support to Host to Host clients, i.e. Connectivity, Encryption, Certificate Update and Payment File Format validation.
+ Manage and address technical related queries from Client, Operations Team and In-country Technical Teams.
+ Track and manage resolution for cases escalated to upper level support team, both internal and external)
+ Verification of system setups to ensure client payments, reports are in accordance with client requirement, including board resolutions
+ Manage external support team to ensure that they meet the agreed SLA
+ Conduct client consulting and introduce best practice to client on Citi e-banking platform
+ Work closely with Technology Implementation Team, Development Team, Product Teams, Vendors, and other internal teams to resolve system issues/defects, bug fixes and address client's queries.
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Develop and maintain client portfolio through regular calls and emails Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
**Qualifications:**
+ 4-6 years of experience in a customer support role with technical background
+ Good customer service, communication and interpersonal skills
+ Advanced proficiency in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and working knowledge of Windows and macOS operating systems. Basic knowledge of browser configurations (Internet Explorer, Safari) and mobile platforms (Android)
+ Good understanding of basic Host to Host Protocols and Encryption types
+ Proven investigative and analytical skills
+ Good problem resolution skills and ability to break down complex issues
+ Good client communication skills and ability to work with various functional partners
+ Ability to work under tight timeline as there will be Service Level Agreements to follow depending the severity of the issue
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
+ Proven ability to work under limited supervision within a team environment
+ Team player and able to work independently. Adjust priorities quickly as circumstances dictate
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This role represents an exciting opportunity to join Electronic Banking Services division of Citibank Malaysia. The team's primary purpose is to provide post-sales support to customers who engage with Citibank through our digital channels. The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Production Support, Technical Support Team & Customer Service team. The overall objective of this role is to address external customer technical issues and provide ongoing customer service support.
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Position Snapshot**
Location: Chembong, Negeri Sembilan
Company: Nestlé Malaysia
Full-time Bachelor's Degree
3+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, weare a human environment - passionate people driven by the purpose of enhancing the quality of life andcontributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
**A day in the life of.**
a) **Make or Buy decision**
+ Coordinate with Financial Controllers for a thorough make or buy assessment, to ensure that the most cost efficient decision is made, while supporting business growth and profitability.
b) **Competitive Bidding**
+ Evaluate and validate the offer from co-man/co-filler/co-packer to ensure that it is competitive, working together with GP + Legal + Co-Man team
+ Review tolling fee and validate increases (if applicable) to ensure that they are properly justified
+ Review material losses clause to ensure it is aligned with direction/target that is expected of a Nestlé MYSG factory
+ Review the reasonableness of any other clauses in the agreement pertaining to cost (e.g. financial component, warehouse storage fee, machine rental, etc.)
+ Review and validate ad hoc claims/expenses from co-man/co-filler/co-pack where applicable, to ensure accuracy and validity of claims/expenses
c) **Source to Pay**
+ PR/PO to co-man/co-filler/co-packer raised and approved on timely basis to avoid supply interruption
+ PR/PO to co-man/co-filler/co-packer for additional ad hoc expenses, where applicable (e.g. OT for additional run requested by Nestlé, analysis cost agreed to be borne by Nestlé, etc.)
+ Blocked/parked invoices related to co-man/co-filler/co-packer to avoid service interruption
d) **Claims/Rebate**
+ Ensure any claims/rebate due from co-man/co-filler/co-packer are billed/raised timely
+ Follow-up with co-man/co-filler/co-packer to ensure timely payment
e) **Variances**
+ Monitor performance of weekly material usage variances for co-man/co-filler/co-packer
+ Work with co-man/co-filler/co-packer to investigate root cause of any positive/significant negative variances, and define action plans
+ Challenge co-man/co-filler/co-packer for continuous improvement on variances
+ Ensure stock count are being conducted on a monthly basis and all material variances are properly investigated
f) **Cost savings project**
+ Work with co-man/co-filler/co-packer to identify opportunities for material variances
+ Identify opportunities for tolling fee reduction, with increase in volume, increase efficiency on the line, labor optimization, etc.
g) **Audit/Compliance**
+ Monitor processes and practices in co-man/co-filler/co-packer to ensure that they are complying with Nestlé requirements and clauses stipulated in the agreement, e.g. insurance coverage for stock, storage condition in warehouse, Halal certified, etc.
+ Coordinator for Nestlé Internal Audit with co-man/co-filler/co-packer
**What will make you successful**
+ Minimum 3 years of experience working in Audit background
+ Experience in working in cross-functional and networked organisation (internal and external providers)
+ Able to have good working relationship with stakeholders and good team player
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 28 Oct 2025
**Why join us?**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role ofBusiness Analyst.
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
**What you'll do:**
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
**Value Creation:**
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
**Operational Performance:**
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
**Capability and People Development:**
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
**What you will need to succeed in the role:**
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
**What additional skills will be good to have?**
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem-solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.