3,035 Senior Agent jobs in Malaysia

Now Hiring: Real Estate Agent Helping people find home, not just housing. We’re looking for a motivated and personable Real Estate Agent to join our growing team in the Cayman Islands. This is more than a sales role — it’s about guiding people through one of the most meaningful decisions of their lives. You’ll work closely with both vendors and purchasers, offering support and clear advice every step of the way. From property showings and negotiations to marketing and closings, you’ll have a hand in it all. If you’re someone who genuinely enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering thoughtful, honest service — we’d love to hear from you. What You’ll Do: Guide clients through the buying and selling process with clarity and care Build your own network of clients through referrals, outreach, and community connections Show properties and help clients navigate their options to find the right fit Market listings and promote the brand across various platforms to attract interest Collaborate with our in-house transaction coordinator to prepare contracts and documentation Offer sound, current advice based on local market trends and conditions Negotiate deals with professionalism and integrity, keeping the client’s best interest front of mind Ensure all transactions are compliant with local real estate laws and regulations What We’re Looking For: A Bachelor’s Degree in Business or a related field

or

3+ years of experience working as a Real Estate Agent in the Cayman Islands Cayman Islands Real Estate License (required) Strong sales background with a proven record of closing deals Self-motivated and proactive, but also a team player A good listener with excellent communication and negotiation skills Trustworthy, detail-oriented, and confident under pressure Comfortable with common computer systems and CRM platforms Passion for real estate and a genuine love for the Cayman community Preference will be given to Caymanians, candidates with Caymanian Status, Permanent Residency, or Residency and Employment Rights Certificate holders.

#J-18808-Ljbffr

Customer Service Agent page is loaded# Customer Service Agentlocations: Petaling Jayatime type: Na pełny etatposted on: Opublikowano dzisiajjob requisition id: R As a **Customer Service Agent** at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported.* **Callout Agent Responsibilities:** + Manage critical safety situations, dispatch technicians, and keep customers informed throughout the process. + Log emergency maintenance requests and provide clear instructions to ensure passenger safety. + Show empathy and support during entrapments, staying with the customer throughout the call.* **Inbound Agent Responsibilities:** + Respond to customer inquiries, complaints, and data update requests. + Take ownership of cases from receipt to resolution, ensuring first-contact resolution whenever possible. + Proactively update customer data and assign complex cases to relevant departments as needed.* **Outbound Agent Responsibilities:** + Conduct follow-up calls, customer satisfaction surveys, and support marketing campaigns. + Make outbound sales and service calls to engage prospects or existing customers, introducing relevant services or contract upgrades. + Maintain accurate and up-to-date customer records and engagement logs. + Make welcome calls to new customers, strengthening customer relationships and exploring potential service needs.* Customer focus comes naturally to you, and you adapt well to different situations.* Staying calm under pressure—especially during emergencies—is one of your strengths.* A keen eye for detail and a commitment to following established guidelines define your work style.* Strong verbal and written communication skills in the local language are essential for success in this role.* Previous experience in customer service is highly valued.* Career progression and opportunities within a global organization.* Total reward elements that engage and motivate our employees and help us make KONE a great place to work.* Comprehensive learning and development programs covering a wide range of professional skills.* You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.Więcej informacji można znaleźć na stronie
#J-18808-Ljbffr

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter with a delightful one for our customers.

Job Descriptions:

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers – make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

Requirements:

• Minimum SPM (min pass in Math, BM, Eng) +1 year accumulated fulltime working experience in CS, Sales, Marketing
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear and has a good tone of voice
• Language proficiency in English, BM, and Mandarin is an added advantage
• Correct choice of words, i.e. no mixing of languages
• Typing skills – 25wpm
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused
• Has good measure of confidence level
• Good telephone etiquette : polite, uses proper salutation
• Patient and able to work in a high-stress environment, desk-bound job
• Willing to work different shifts (flexi-shift), weekends & public holidays (we do not have fixed shifts)
• Willing to work at odd hours if needed

Salary: RM2,100 - RM2,100 a month

Submit a job application

#J-18808-Ljbffr

Join to apply for the Customer Service Agent (Outbound) role at Ninja Van

4 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Agent (Outbound) role at Ninja Van

Get AI-powered advice on this job and more exclusive features.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
  
  

Requirements

• Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear + good tone of voice
• Language proficiency in English, BM, and able to speak Mandarin is an added advantage
• Good English grammar, standard + proper BM.
• Proper pronunciation
• Correct choice of words, i.e. no mixing of languages
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused.
• Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
• Good telephone etiquette : polite, uses proper salutation
• Patient & able to work in a high-stress environment & desk-bound job
• Willing to work different shifts.
• Willing to work at odd hours if needed
  
  

RM2,000 - RM2,100 a month

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at Ninja Van by 2x

Get notified about new Customer Service Representative jobs in Subang Jaya, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Customer Service Executive (Contact Centre)

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Customer Service Executive (Immediate Hiring) Customer Experience Specialist – English (Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Customer Service Executive (Property Management)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 1 month ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Customer Service Representative (Live Chat)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Specialist, Customer Experience (English Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Customer Service Representative – Valve Services Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Perform customs data entry / declaration with accurate data from customer invoice with no error.
• Update accurate data entry into EDMS system for all incoming & outgoing shipments.
• Highlight any abnormal situations to Supervisor / Distribution Manager according to quantity, description, and OSD (Over, Sort & Damaged) condition report.
• Communicate with overseas offices, local vendors, and customers on distribution inquiries and handle customer complaints.
• Process shipments using Expeditors Distribution Management System (EDMS) & RF scanning.
• Monitor billing to ensure it is correct the first time and timely for customers upon activity completion.
• Backup supervisor to provide Monthly Productivity & billing reports to account on the 2nd day of the following month.
• Assist and manage all features of warehouse operations, troubleshooting, customer service, and transportation to support Distribution products and existing customers.
• Ensure the standard of performance meets and exceeds customer expectations. Lead the respective operations team in meeting the agreed requirements.
• Adhere to and ensure compliance with quality procedures in accordance with Warehouse SOP, OPS, and ISO Requirements and standards to meet KPI.
• Conduct weekly/monthly cycle counts and prepare inventory count and reconciliation reports.
• Monitor and ensure all POD delivery documents are retained and returned by the deadline set.
• File e-documents including invoices, delivery orders, delivery dockets, customs forms, Pick Lists, and others.
• Liaise and report timely to customers on the status of discrepancies found.
• Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as required. Update customers’ requirements into Customer SOP / DLSOP.
• Achieve 99.99% Inventory Accuracy with NO claims.
• Possess drive and strive towards achieving Operational Excellence.
• Always work with Continuous Improvement in mind.
• Maintain good rapport and working relationships with clients both internal and external.
• Be ready to take up additional responsibilities as necessary to meet the needs of the department and Branch.

Qualifications

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
• Preferably has 3 years or more working experience.
• Understanding of transportation documentation and terms is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active with strong organizational skills.
• Strong desire to learn.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

#J-18808-Ljbffr

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Audit files and work with the team on meeting operating process standards.
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
• Take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

#J-18808-Ljbffr

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

About this Position

The Adhesive Customer Service Front Office Agent is the first contact point to support customers, representatives and distributors. The qualified candidate should maintain good rapport with customers by handling their concerns with professionalism. They should be able to take initiatives in learning, accountability and are capable of managing, problem-solving and responding to open issues in timely manner.

What You’ll Do

• Fulfil and support internal and external customers’ purchase orders from a multi-region customer base.
• Close follow up with Sales and Customers’ back orders status.
• Process order changes with compliance to Company's policies.
• Provide customer support; attend to their inquiries and provide assistance as and when necessary.
• Coordinate and expedite with related departments on customers’ orders and delivery matters.
• Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays.
• Support in internal and external audit requests.
• E-Filing of invoices and all sales and shipping related document.
• Ensure all documentation and order processes are in accordance to corporate guidelines.
• Responsible to meet operational KPI
• Participate in order management process improvement when needed.
• Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers.
• Participate in stock-take
• Participate in Ad-hoc duties and projects as per requested by the Customer Service Manager.

What makes you a good fit

• Minimum Diploma and above in any discipline.
• Minimum 3 years of relevant experience
• Good understanding of the linkages between inventory control, planning, logistics and procurement.
• Fluent in spoken and written Mandarin and English is a must.
• Candidates with broader language capabilities will have added advantage
• Proficient in MS Office, Knowledge of SAP is advantageous
• Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers.
• Developed analytical and problem-solving skills
• Highly motivated and organized
• Team and action orientated
• Details orientated
• Passion for innovation

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Medical Coverage for employees and eligible dependents
• Additional EPF Contribution
• Dental, Health and Eye Screening etc for employees and eligible dependents
• Discounts on company products

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Chemical Manufacturing and Manufacturing

#J-18808-Ljbffr