914 Senior Agent jobs in Malaysia

Why this role?

As a Customer Service Agent at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported.

What will you be doing?

• Callout Agent Responsibilities:

  • Manage critical safety situations, dispatch technicians, and keep customers informed throughout the process.

  • Log emergency maintenance requests and provide clear instructions to ensure passenger safety.

  • Show empathy and support during entrapments, staying with the customer throughout the call.

• Inbound Agent Responsibilities:

  • Respond to customer inquiries, complaints, and data update requests.

  • Take ownership of cases from receipt to resolution, ensuring first-contact resolution whenever possible.

  • Proactively update customer data and assign complex cases to relevant departments as needed.

• Outbound Agent Responsibilities:

  • Conduct follow-up calls, customer satisfaction surveys, and support marketing campaigns.

  • Make outbound sales and service calls to engage prospects or existing customers, introducing relevant services or contract upgrades.

  • Maintain accurate and up-to-date customer records and engagement logs.

  • Make welcome calls to new customers, strengthening customer relationships and exploring potential service needs.

Are you the one?

• Customer focus comes naturally to you, and you adapt well to different situations.

• Staying calm under pressure—especially during emergencies—is one of your strengths.

• A keen eye for detail and a commitment to following established guidelines define your work style.

• Strong verbal and written communication skills in the local language are essential for success in this role.

• Previous experience in customer service is highly valued.

What do we offer?

• Career progression and opportunities within a global organization.

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

• Comprehensive learning and development programs covering a wide range of professional skills.

• You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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As a Customer Service Agent at KONE, you will be the voice of the company, playing a vital role in ensuring customer safety, satisfaction, and trust. You will manage unplanned maintenance requests, handle customer inquiries and complaints, and help keep customers informed and supported.

What will you be doing?

Callout Agent Responsibilities:

Manage critical safety situations, dispatch technicians, and keep customers informed throughout the process.

Log emergency maintenance requests and provide clear instructions to ensure passenger safety.

Show empathy and support during entrapments, staying with the customer throughout the call.

Respond to customer inquiries, complaints, and data update requests.

Take ownership of cases from receipt to resolution, ensuring first-contact resolution whenever possible.

Proactively update customer data and assign complex cases to relevant departments as needed.

Conduct follow-up calls, customer satisfaction surveys, and support marketing campaigns.

Make outbound sales and service calls to engage prospects or existing customers, introducing relevant services or contract upgrades.

Maintain accurate and up-to-date customer records and engagement logs.

Make welcome calls to new customers, strengthening customer relationships and exploring potential service needs.

Are you the one?

Customer focus comes naturally to you, and you adapt well to different situations.

Staying calm under pressure—especially during emergencies—is one of your strengths.

A keen eye for detail and a commitment to following established guidelines define your work style.

Strong verbal and written communication skills in the local language are essential for success in this role.

Previous experience in customer service is highly valued.

What do we offer?

Career progression and opportunities within a global organization.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

This job is perfect for those ready to kickstart a career in real estate. You might like this job because of the flexible working hours, ongoing growth opportunities, unlimited earning potential, and supportive team culture.

RM 2.5K - RM 15K

Full-Time

few hours ago

Ready to Launch Your Career in Real Estate? Join Our Team as a Real Estate Negotiator!

Fresh out of school or an experienced professional in other industries looking for a change with an attractive income/earning ? 

Someone eager to learn, grow, develop yourself and your career and earn on your terms? Then… What a coincidence! We’re looking for YOU!

Job Description:

• Guide Clients: Help buyers & sellers through the real estate process, providing expert advice and support.
• Market Properties: Involved in sales and marketing of sub-sales and new development properties.
• Negotiate Deals: Represent clients in negotiations to secure the best outcomes.
• Stay Updated: Keep an eye on the real estate market trends to provide clients with the latest information.

Why You’ll Love It Here:

• Flexible Working Hours : Decide & design your own schedule, work pace, & workload.
• Ongoing Growth & Development Opportunities : Committed to your personal + professional development, we offer training from industry experts & real estate coaches.
• Attractive & Unlimited Remuneration : Full commission-based structure (no cap) on your income—your success is in your hands.
• Supportive + Empowering Culture : Join a team that values collaboration, innovation, and transparency.
• Encourage Dreamers : We love big dreamers, dream of owning your own properties, investing, traveling.

What We’re Looking For:

• Keen Communicators: If you love connecting with people, you’ll thrive here.
• Independent & Driven: Manage multiple clients and properties with confidence.
• Eager Learners: No experience? No problem. We’re here to guide you every step of the way.
• Resilient & Adaptable: Real estate is fast-paced and challenging, but incredibly rewarding.

Ready to Join Us?

If you’re looking for a career that offers flexibility & the chance to grow , give us a shot and apply today! Our application process is simple, and we’re here to support you every step of the way.

• Negotiation
• Communication
• Digital Marketing
• Willingness To Learn
• Self-Motivation
• Professionalism

We offer one of the most attractive commissions / remuneration & great bonuses for our staff and real estate agents. Our team of real estate coaches are committed to train, guide and empower you to be confident, independent, & successful.

Our tools & systems allow our real estate agents to train and learn at their own pace, so you can decide your own learning + work experience with us.

We embrace innovation & encourage creative thinking, always looking for new ways to stay ahead in the market.

The unique part of this work is that you have a choice in how much you earn. Click APPLY NOW to know more!

Last active - few hours ago

Experience Level: 0 - 8 Years of Experience (Entry Level)

Job Specialisation: Business Development, Digital Marketing, General Sales

Are you looking for a real estate agency that embodies Professionalism, Integrity, and Self & Professional Development? Look no further than MIP Properties . We believe our agents are our core and we are dedicated to treating our agents well. We are confident that this would be something you’re very interested in, apply now!

MIP Properties is a trusted name in the Klang Valley, where countless clients turn when they need to find their dream homes or make smart property investments. We build lasting relationships and deliver exceptional value in every transaction.

Services : Provide sales and marketing services to individual and corporate clients (i.e. Developers, Sellers, Purchasers, Landlords & Tenants). Focus on sales and rental of residential homes and investment properties within Klang Valley.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter with a delightful one for our customers.

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers – make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

• Minimum SPM (min pass in Math, BM, Eng) +1 year accumulated fulltime working experience in CS, Sales, Marketing
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear and has a good tone of voice
• Language proficiency in English, BM, and Mandarin is an added advantage
• Correct choice of words, i.e. no mixing of languages
• Typing skills – 25wpm
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused
• Has good measure of confidence level
• Good telephone etiquette : polite, uses proper salutation
• Patient and able to work in a high-stress environment, desk-bound job
• Willing to work different shifts (flexi-shift), weekends & public holidays (we do not have fixed shifts)
• Willing to work at odd hours if needed

Salary: RM2,100 - RM2,100 a month

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Join to apply for the Customer Service Agent (Outbound) role at Ninja Van

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
  
  

• Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear + good tone of voice
• Language proficiency in English, BM, and able to speak Mandarin is an added advantage
• Good English grammar, standard + proper BM.
• Proper pronunciation
• Correct choice of words, i.e. no mixing of languages
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused.
• Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
• Good telephone etiquette : polite, uses proper salutation
• Patient & able to work in a high-stress environment & desk-bound job
• Willing to work different shifts.
• Willing to work at odd hours if needed
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at Ninja Van by 2x

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Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Perform customs data entry / declaration with accurate data from customer invoice with no error.
• Update accurate data entry into EDMS system for all incoming & outgoing shipments.
• Highlight any abnormal situations to Supervisor / Distribution Manager according to quantity, description, and OSD (Over, Sort & Damaged) condition report.
• Communicate with overseas offices, local vendors, and customers on distribution inquiries and handle customer complaints.
• Process shipments using Expeditors Distribution Management System (EDMS) & RF scanning.
• Monitor billing to ensure it is correct the first time and timely for customers upon activity completion.
• Backup supervisor to provide Monthly Productivity & billing reports to account on the 2nd day of the following month.
• Assist and manage all features of warehouse operations, troubleshooting, customer service, and transportation to support Distribution products and existing customers.
• Ensure the standard of performance meets and exceeds customer expectations. Lead the respective operations team in meeting the agreed requirements.
• Adhere to and ensure compliance with quality procedures in accordance with Warehouse SOP, OPS, and ISO Requirements and standards to meet KPI.
• Conduct weekly/monthly cycle counts and prepare inventory count and reconciliation reports.
• Monitor and ensure all POD delivery documents are retained and returned by the deadline set.
• File e-documents including invoices, delivery orders, delivery dockets, customs forms, Pick Lists, and others.
• Liaise and report timely to customers on the status of discrepancies found.
• Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as required. Update customers’ requirements into Customer SOP / DLSOP.
• Achieve 99.99% Inventory Accuracy with NO claims.
• Possess drive and strive towards achieving Operational Excellence.
• Always work with Continuous Improvement in mind.
• Maintain good rapport and working relationships with clients both internal and external.
• Be ready to take up additional responsibilities as necessary to meet the needs of the department and Branch.

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
• Preferably has 3 years or more working experience.
• Understanding of transportation documentation and terms is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active with strong organizational skills.
• Strong desire to learn.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Audit files and work with the team on meeting operating process standards.
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
• Take up additional tasks and responsibilities as and when required to meet the Department’s needs.

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus