What Jobs are available for Senior Agent in Malaysia?
Showing 153 Senior Agent jobs in Malaysia
Agent - Distribution Customer Service
Petaling Jaya, Selangor
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Agent - Transcon Customer Service
Petaling Jaya, Selangor
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Agent - Ocean Export Customer Service
Petaling Jaya, Selangor
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Agent - Air Export Customer Service
Petaling Jaya, Selangor
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
+ Track and trace shipments as required.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks as required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
+ Track and trace shipments as required.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks as required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Lead Agent - Distribution, Customer Service
Bayan Lepas
Expeditors
Posted 26 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Maintain strong relationships with vendors (trucking companies, and others).
+ Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Monitor workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Maintain strong relationships with vendors (trucking companies, and others).
+ Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Monitor workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Lead Agent - Transcon, Customer Service
Bayan Lepas
Expeditors
Posted 26 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Receive documents
+ Ensure smooth and timely shipment process flow
+ Ensure all customers standard operating procedures are followed as per the SOP
+ Interact with customers in arranging their shipments, meeting customer service standards
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
+ Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Receive documents
+ Ensure smooth and timely shipment process flow
+ Ensure all customers standard operating procedures are followed as per the SOP
+ Interact with customers in arranging their shipments, meeting customer service standards
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
+ Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Agent - Ocean Export Customer Service
Petaling Jaya, Selangor
Expeditors
Posted today
Job Viewed
Job Description
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Lead Agent - Ocean Customer Service
Petaling Jaya, Selangor
Expeditors
Posted 14 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Main Responsibilities:
+ Ensure smooth and timely freight process flow.
+ Prepare various documents for international transportation.
+ Ensure accurate and timely client and vendors billing and data entry into our operating system.
+ Interact with our customers in arranging their international export shipments, meeting customer service standards.
+ Understand department process flow, constantly looking for areas to improve efficiency.
+ Ensure all customers standard operating procedures are followed as per Customer SOP.
+ Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:
+ Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team.
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Main Responsibilities:
+ Ensure smooth and timely freight process flow.
+ Prepare various documents for international transportation.
+ Ensure accurate and timely client and vendors billing and data entry into our operating system.
+ Interact with our customers in arranging their international export shipments, meeting customer service standards.
+ Understand department process flow, constantly looking for areas to improve efficiency.
+ Ensure all customers standard operating procedures are followed as per Customer SOP.
+ Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:
+ Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team.
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Lead Agent - Air Export, Customer Service
Bayan Lepas
Expeditors
Posted 14 days ago
Job Viewed
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.
Major Duties and Responsibilities
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operational system
+ Track and Trace Air Export Files and reporting
+ Ensure arrival notices are communicated to overseas and customers
+ Ensure accurate and timely client and vendors billing
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
+ Meet compliance at all times to regulations internal and external in accordance with government regulations.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Ensure all customers standard operating procedures in place and updated in the SOPs
+ Meet KPI standards in accordance with the Company's procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary.
+ Complete mandatory training when required
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ 2 years of industry specific qualification
+ Good market and product knowledge
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.
Major Duties and Responsibilities
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operational system
+ Track and Trace Air Export Files and reporting
+ Ensure arrival notices are communicated to overseas and customers
+ Ensure accurate and timely client and vendors billing
+ Interact with our customers in arranging their international shipments, meeting customer service standards.
+ Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
+ Meet compliance at all times to regulations internal and external in accordance with government regulations.
+ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
+ Ensure all customers standard operating procedures in place and updated in the SOPs
+ Meet KPI standards in accordance with the Company's procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary.
+ Complete mandatory training when required
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ 2 years of industry specific qualification
+ Good market and product knowledge
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Lead Agent - Ocean Export Customer Service
Bayan Lepas
Expeditors
Posted 14 days ago
Job Viewed
Job Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Track and trace shipments as required
+ Utilize Process Monitors and Workflows on daily basis
+ Ensure timely movement and delivery of freight to customers
+ Ensure documents are timely sent to customer or broker for customs purposes
+ Ensure accurate and timely client invoicing
+ Interact with our customers in arranging their shipments, exceeding customer service expectations
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated
+ Meet KPI standards, as per the company procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
Expeditors offers excellent benefits
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operating system
+ Track and trace shipments as required
+ Utilize Process Monitors and Workflows on daily basis
+ Ensure timely movement and delivery of freight to customers
+ Ensure documents are timely sent to customer or broker for customs purposes
+ Ensure accurate and timely client invoicing
+ Interact with our customers in arranging their shipments, exceeding customer service expectations
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated
+ Meet KPI standards, as per the company procedures
+ Overseas communications, timely responses to emails and requests (internal and external)
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
Expeditors offers excellent benefits
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9