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Showing 102 Senior Advisor jobs in Malaysia
Senior Value Advisor
Kuala Lumpur, Kuala Lumpur
SAP
Posted 16 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Key Responsibilities & Tasks**
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
SAP has set the bold vision to drive Customer Value by unlocking the next era of enterprise management. The SAP Value Advisory organization is chartered with differentiating SAP as the innovation partner of choice by making the value of the next era of enterprise management real for every customer.
The Value Advisory job family sits within Industry & Value Advisory (IVA) and focuses on strategic/consultative value selling to customers advising throughout the Customer Value Journey (CVJ) - SAP's customer engagement model.
This is done by collaboratively working with customers to link their business strategy and business outcomes to the experiences they want to enable via SAP-enabled business capabilities
**Key responsibilities:**
- Provide executive consultation to customers and prospects to build solutions to achieve business goals and create value through a holistic model.
- Articulate strategic priorities and qualified addressable market opportunities.
- Leverage strategic partnerships with key decision-makers internally and in partner and customer organizations
- Adopt a buying centre focus to articulate and communicate relevant business value narrative to key customer decision makers (e.g. CFO, CHRO, CPO, COO, CIO etc.)
- Represent SAP externally on value management vision and strategic subject matters. Viewed as an emerging thought leader in their core area of specialization.
- Partner with field sales teams to identify revenue opportunities, manage the development of account strategies and plans to maximize customer lifetime value
- Lead and develop the creation of customer-centric executive positioning/point of views to excite customer to collaborate with SAP
- Collaborate with Virtual Account Team to deliver executive pitch reflecting value proposition for industry/function and knowledge of SAP portfolio to deliver revenue for LOB or Industries
- Guide Sales and Virtual Account Team strategy to focus on Vision to Value creation during customer journey
- Act as a trusted strategic advisor to nurture customer executive relationships (e.g. CFO, CIO, CHRO)
- Lead and orchestrate structured engagements and navigate a matrix organization
- Position and lead SAP's engagements to build the case-for-change enabled by SAP solutions
- Use techniques such as design thinking, interviews and process benchmarking to explore new business models and discover value opportunities
- Identify, calculate and validate the value potential and ROI (and other metrics that matter to the customer) of SAP-enabled transformation
- Embed experience thinking into all collaborative customer discussions
- Engage with sponsors to continually make the case for change
- Work with account team to ensure compelling industry and value messages are delivered in deliverables such as RFP Responses, Value Propositions, Points-of-View (PoV), Product Demos
- Deliver presentations to small and large audiences (e.g. CXOs, Department Heads, SAP Users) and dealing elegantly with objections
- Coach delivery teams from SAP and Partners to validate business case and secure value delivery to customer based on the understanding of implementation dynamics
- Collaborate with other teams to monitor and guide the progress selected customers are making in their SAP enabled transformations Insight / Practice Development for LOB or Industry/Industries
- Lead the buildout and/or curation of value proposition content aligned with end to end processes (i.e. Lead to Cash, Record to Report, Source to Pay, Hire to retire) and key personas across functions (e.g. Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend Management, CFO, CHRO, Head of Supply Chain, CIO). Value proposition content includes PoV templates, business case templates, value models.
- Engage in practice development projects showcasing industry expertise based on customer engagements and/or other field experience
- Share insights/thought leadership across all relevant channels including social channels
- Nurture and deliver customer reference stories that showcase actual proof points/value creation
- Participate in enablement programs, community of practices, and/or Hubs to share knowledge
**Experience & Language Requirements**
- 6 years of professional experience in Sales / Consulting / Industry / Functional experience (e.g. Finance, Supply Chain)
- Min 2 years of strategy/management consulting experience with leading international firm, or 3 years of value advisory experience in B2B technology space across IaaS, PaaS or SaaS
- Strong analytical and problem solving skills (e.g. first-principles based thinking, ability to deal with ambiguity) to build customer specific digital transformation value narratives
- Strong business acumen with ability to link industry specific trends, customer objectives and the promise of technology into a compelling case for change
- Strong knowledge of value selling methodology and toolkits, e.g. executive interview techniques, design and facilitation of executive workshops, driving business and IT alignment, stakeholder validation, customer analysis and research, financial modelling for business case creation (e.g. cashflow estimation, NPV, ROI analysis).
- Strong customer facing skills and ability to navigate diverse stakeholder perspectives and expectations
- Experience in diverse technology landscape and process/technology integration topics
- Good understanding of emerging and growing technology trends (e.g. Cloud, AI)
- Understanding of core business processes in the context of ERP solutions. Strong functional understanding (e.g. Finance, Procurement, Manufacturing, Supply Chain) or SAP functional capabilities will be considered an advantage
- Understanding of SAP Industry/LoB and/or product offerings
- Understanding of ERP implementations and post-implementation value management
- Experience with large account management, account engagement design, and engagement orchestration
- Experience building and retaining strong customer relationships
- Fluency in English, any other language an asset. Fluency in the language of local markets desirable
**Education**
Bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university.
**Location**
Malaysia
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Key Responsibilities & Tasks**
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
SAP has set the bold vision to drive Customer Value by unlocking the next era of enterprise management. The SAP Value Advisory organization is chartered with differentiating SAP as the innovation partner of choice by making the value of the next era of enterprise management real for every customer.
The Value Advisory job family sits within Industry & Value Advisory (IVA) and focuses on strategic/consultative value selling to customers advising throughout the Customer Value Journey (CVJ) - SAP's customer engagement model.
This is done by collaboratively working with customers to link their business strategy and business outcomes to the experiences they want to enable via SAP-enabled business capabilities
**Key responsibilities:**
- Provide executive consultation to customers and prospects to build solutions to achieve business goals and create value through a holistic model.
- Articulate strategic priorities and qualified addressable market opportunities.
- Leverage strategic partnerships with key decision-makers internally and in partner and customer organizations
- Adopt a buying centre focus to articulate and communicate relevant business value narrative to key customer decision makers (e.g. CFO, CHRO, CPO, COO, CIO etc.)
- Represent SAP externally on value management vision and strategic subject matters. Viewed as an emerging thought leader in their core area of specialization.
- Partner with field sales teams to identify revenue opportunities, manage the development of account strategies and plans to maximize customer lifetime value
- Lead and develop the creation of customer-centric executive positioning/point of views to excite customer to collaborate with SAP
- Collaborate with Virtual Account Team to deliver executive pitch reflecting value proposition for industry/function and knowledge of SAP portfolio to deliver revenue for LOB or Industries
- Guide Sales and Virtual Account Team strategy to focus on Vision to Value creation during customer journey
- Act as a trusted strategic advisor to nurture customer executive relationships (e.g. CFO, CIO, CHRO)
- Lead and orchestrate structured engagements and navigate a matrix organization
- Position and lead SAP's engagements to build the case-for-change enabled by SAP solutions
- Use techniques such as design thinking, interviews and process benchmarking to explore new business models and discover value opportunities
- Identify, calculate and validate the value potential and ROI (and other metrics that matter to the customer) of SAP-enabled transformation
- Embed experience thinking into all collaborative customer discussions
- Engage with sponsors to continually make the case for change
- Work with account team to ensure compelling industry and value messages are delivered in deliverables such as RFP Responses, Value Propositions, Points-of-View (PoV), Product Demos
- Deliver presentations to small and large audiences (e.g. CXOs, Department Heads, SAP Users) and dealing elegantly with objections
- Coach delivery teams from SAP and Partners to validate business case and secure value delivery to customer based on the understanding of implementation dynamics
- Collaborate with other teams to monitor and guide the progress selected customers are making in their SAP enabled transformations Insight / Practice Development for LOB or Industry/Industries
- Lead the buildout and/or curation of value proposition content aligned with end to end processes (i.e. Lead to Cash, Record to Report, Source to Pay, Hire to retire) and key personas across functions (e.g. Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend Management, CFO, CHRO, Head of Supply Chain, CIO). Value proposition content includes PoV templates, business case templates, value models.
- Engage in practice development projects showcasing industry expertise based on customer engagements and/or other field experience
- Share insights/thought leadership across all relevant channels including social channels
- Nurture and deliver customer reference stories that showcase actual proof points/value creation
- Participate in enablement programs, community of practices, and/or Hubs to share knowledge
**Experience & Language Requirements**
- 6 years of professional experience in Sales / Consulting / Industry / Functional experience (e.g. Finance, Supply Chain)
- Min 2 years of strategy/management consulting experience with leading international firm, or 3 years of value advisory experience in B2B technology space across IaaS, PaaS or SaaS
- Strong analytical and problem solving skills (e.g. first-principles based thinking, ability to deal with ambiguity) to build customer specific digital transformation value narratives
- Strong business acumen with ability to link industry specific trends, customer objectives and the promise of technology into a compelling case for change
- Strong knowledge of value selling methodology and toolkits, e.g. executive interview techniques, design and facilitation of executive workshops, driving business and IT alignment, stakeholder validation, customer analysis and research, financial modelling for business case creation (e.g. cashflow estimation, NPV, ROI analysis).
- Strong customer facing skills and ability to navigate diverse stakeholder perspectives and expectations
- Experience in diverse technology landscape and process/technology integration topics
- Good understanding of emerging and growing technology trends (e.g. Cloud, AI)
- Understanding of core business processes in the context of ERP solutions. Strong functional understanding (e.g. Finance, Procurement, Manufacturing, Supply Chain) or SAP functional capabilities will be considered an advantage
- Understanding of SAP Industry/LoB and/or product offerings
- Understanding of ERP implementations and post-implementation value management
- Experience with large account management, account engagement design, and engagement orchestration
- Experience building and retaining strong customer relationships
- Fluency in English, any other language an asset. Fluency in the language of local markets desirable
**Education**
Bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university.
**Location**
Malaysia
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Information Security Advisor
Perai
AUMOVIO
Posted 1 day ago
Job Viewed
Job Description
**Company Description**
Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
**Job Description**
**OVERVIEW**
The Local Information Security Advisor (ISA) has the task to establish and drive Information Security (InfoSec) according to all relevant policies and guidelines on behalf of the InfoSec Officer (ISO) and the Regional InfoSec Manager (ISM).
By that the ISA has an essential role in the Information Security Management System (ISMS).
The Location Management commits itself to the InfoSec guidelines and targets and actively supports the InfoSec organization by appointing a ISA.
**The ISA:**
+ Works in close cooperation with all relevant local departments as well as with the Regional Security Manager (ISM).
+ Participates regularly in local management meetings.
+ Participates annually in a regional InfoSec Workshop organized by the ISM.
+ Supports all related local projects in order to ensure InfoSec conformity.
+ In the event of substantial deficiencies or severe incidents endangering the security of company information, the ISA must inform and escalate accordingly to relevant policies.
**Responsibilities on local level:**
Support responsible management in the appointed location(s):
+ Drive and monitor the implementation and usage of the existing ISMS (Information Security Management System) according to policies and guidelines as well as to business and customer requirements (e.g. ISO 27001, 8th European Directive, BSI).
+ Conduct and ensure regular trainings, provision of information and advice of all employees, managers and third parties.
+ Drive the appropriate classification of company proprietary information and adequate handling.
+ Conduct or support risk management activities (i.e. risk assessments, business impact analysis).
+ Monitor the development and maintenance of local emergency- and contingency plans.
+ Advise in all local aspects of identity- and authorization management.
+ Drive secure collaboration and integration of business partners.
+ Drive, track, and report detection and remediation of vulnerabilities.
+ Monitor and control the effectiveness of InfoSec projects and implemented measures.
+ Drive usage of InfoSec processes and tools including documentation.
+ Monitor execution of InfoSec reviews and conduct local inspections regularly.
+ Execute actions and projects agreed on with the location management and ISM.
+ Keep location informed about InfoSec regulations, warnings and news on current/new incidents.
**Qualifications**
+ Degree in computer science or information system or Cyber Security or other relevant degree with minimum 2 years' experience in related field.
+ General knowledge about InfoSec related standards, processes and tools.
+ Good knowledge of internal organization and local business and processes.
+ Good knowledge of the local infrastructure- and application landscape.
+ Basic knowledge of InfoSec rules and related laws.
+ Ability to motivate others and raise awareness for InfoSec related risks and threats.
+ Ability to balance potential risks and costs of protective measures.
+ Training user on new or improved business processes.
+ Experience in IT and Cyber/Info Security in manufacturing environment will be added advantage.
+ Interest in new technologies and willingness to learn.
**Additional Information**
Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! **Join AUMOVIO. Own What's Next.**
Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
**Job Description**
**OVERVIEW**
The Local Information Security Advisor (ISA) has the task to establish and drive Information Security (InfoSec) according to all relevant policies and guidelines on behalf of the InfoSec Officer (ISO) and the Regional InfoSec Manager (ISM).
By that the ISA has an essential role in the Information Security Management System (ISMS).
The Location Management commits itself to the InfoSec guidelines and targets and actively supports the InfoSec organization by appointing a ISA.
**The ISA:**
+ Works in close cooperation with all relevant local departments as well as with the Regional Security Manager (ISM).
+ Participates regularly in local management meetings.
+ Participates annually in a regional InfoSec Workshop organized by the ISM.
+ Supports all related local projects in order to ensure InfoSec conformity.
+ In the event of substantial deficiencies or severe incidents endangering the security of company information, the ISA must inform and escalate accordingly to relevant policies.
**Responsibilities on local level:**
Support responsible management in the appointed location(s):
+ Drive and monitor the implementation and usage of the existing ISMS (Information Security Management System) according to policies and guidelines as well as to business and customer requirements (e.g. ISO 27001, 8th European Directive, BSI).
+ Conduct and ensure regular trainings, provision of information and advice of all employees, managers and third parties.
+ Drive the appropriate classification of company proprietary information and adequate handling.
+ Conduct or support risk management activities (i.e. risk assessments, business impact analysis).
+ Monitor the development and maintenance of local emergency- and contingency plans.
+ Advise in all local aspects of identity- and authorization management.
+ Drive secure collaboration and integration of business partners.
+ Drive, track, and report detection and remediation of vulnerabilities.
+ Monitor and control the effectiveness of InfoSec projects and implemented measures.
+ Drive usage of InfoSec processes and tools including documentation.
+ Monitor execution of InfoSec reviews and conduct local inspections regularly.
+ Execute actions and projects agreed on with the location management and ISM.
+ Keep location informed about InfoSec regulations, warnings and news on current/new incidents.
**Qualifications**
+ Degree in computer science or information system or Cyber Security or other relevant degree with minimum 2 years' experience in related field.
+ General knowledge about InfoSec related standards, processes and tools.
+ Good knowledge of internal organization and local business and processes.
+ Good knowledge of the local infrastructure- and application landscape.
+ Basic knowledge of InfoSec rules and related laws.
+ Ability to motivate others and raise awareness for InfoSec related risks and threats.
+ Ability to balance potential risks and costs of protective measures.
+ Training user on new or improved business processes.
+ Experience in IT and Cyber/Info Security in manufacturing environment will be added advantage.
+ Interest in new technologies and willingness to learn.
**Additional Information**
Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! **Join AUMOVIO. Own What's Next.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
HR GPS Advisor
RELX INC
Posted 22 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are seeking a detail-oriented and service-driven HR GPS Advisor to join our Southeast Asia HR team. This role is responsible for delivering high-quality HR administrative and transactional support across various HR functions, ensuring compliance with company policies and local regulations, and contributing to process improvement initiatives.
Responsibilities
HR Operations & Administration
+ Manage employee lifecycle processes including onboarding, offboarding, transfers, and contract management.
+ Maintain and update HRIS records accurately and timely.
+ Generate HR reports and support data analysis requests.
Payroll & Benefits Support
+ Assist in payroll data preparation and validation.
+ Support benefits administration including claims processing and employee queries.
Employee Support
+ Serve as a first point of contact for HR-related inquiries via email, phone, or ticketing system.
+ Provide timely and accurate responses, escalating complex issues when necessary.
Compliance & Documentation
+ Ensure HR processes comply with local labor laws and internal policies.
+ Maintain employee files and documentation in accordance with audit and data privacy standards.
Process Improvement
+ Participate in continuous improvement initiatives to enhance service delivery and efficiency.
+ Support HR projects and system implementations as needed.
Requirements
+ Diploma or Bachelor's degree in Human Resources, Business Administration, or related field
+ 1-3 years of experience in HR operations or shared services environment preferred.
+ Familiarity with HRIS systems (e.g., SAP, Workday, Oracle) is an advantage.
+ Strong attention to detail and organizational skills.
+ Excellent communication skills in English; proficiency in Malay is a must.
+ Ability to work independently and collaboratively in a fast-paced environment.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Life Assurance Policies: Providing financial security for your loved ones.
+ Long Service Award: Recognition for your dedication and loyalty.
+ Access to Learning and Development Resources: Empowering your professional growth
+ Hybrid work arrangements: Balance work and personal life effectively.
+ Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
We are seeking a detail-oriented and service-driven HR GPS Advisor to join our Southeast Asia HR team. This role is responsible for delivering high-quality HR administrative and transactional support across various HR functions, ensuring compliance with company policies and local regulations, and contributing to process improvement initiatives.
Responsibilities
HR Operations & Administration
+ Manage employee lifecycle processes including onboarding, offboarding, transfers, and contract management.
+ Maintain and update HRIS records accurately and timely.
+ Generate HR reports and support data analysis requests.
Payroll & Benefits Support
+ Assist in payroll data preparation and validation.
+ Support benefits administration including claims processing and employee queries.
Employee Support
+ Serve as a first point of contact for HR-related inquiries via email, phone, or ticketing system.
+ Provide timely and accurate responses, escalating complex issues when necessary.
Compliance & Documentation
+ Ensure HR processes comply with local labor laws and internal policies.
+ Maintain employee files and documentation in accordance with audit and data privacy standards.
Process Improvement
+ Participate in continuous improvement initiatives to enhance service delivery and efficiency.
+ Support HR projects and system implementations as needed.
Requirements
+ Diploma or Bachelor's degree in Human Resources, Business Administration, or related field
+ 1-3 years of experience in HR operations or shared services environment preferred.
+ Familiarity with HRIS systems (e.g., SAP, Workday, Oracle) is an advantage.
+ Strong attention to detail and organizational skills.
+ Excellent communication skills in English; proficiency in Malay is a must.
+ Ability to work independently and collaboratively in a fast-paced environment.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Life Assurance Policies: Providing financial security for your loved ones.
+ Long Service Award: Recognition for your dedication and loyalty.
+ Access to Learning and Development Resources: Empowering your professional growth
+ Hybrid work arrangements: Balance work and personal life effectively.
+ Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Commodity Management Advisor
Celestica
Posted 14 days ago
Job Viewed
Job Description
Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Bayan Lepas
City: Penang
**General Overview**
**Functional Area:** SCM - Supply Chain Management
**Career Stream:** CMT - Commodity Management
**Role:** Advisory
**Job Title:** Commodity Management Advisor
**Job Code:** ADV-SCM-COMM
**Band:** Level 09
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Maintains global or regional responsibility for a strategic and/or high dollar commodity or group of commodities, for price/value determination, product and/or service negotiations, terms and conditions.
+ Develops and implements a procurement strategy for the commodities they manage including competitive, technology direction, supplier analysis, development and selection and pricing strategy.
+ Acts as primary interface with Celestica's suppliers for all relationship management, contract negotiation issues, establishing business framework for transactions, performance reviews, business development and supplier awards programs.
+ Sources all products and services, maintaining a continuity of supply, while delivering the lowest cost component or service solution.
+ Leads the Commodity Council Corporate negotiation teams, individually as required or the Customer Material Commitment process through materials pricing and Customer BOM analysis.
+ Leads negotiations for high impact commodities, providing guidance on negotiations strategy and negotiations planning, developing a commodity strategy, and presentations / communication consistent message to suppliers.
+ Has frequent interaction and negotiation with senior executives of industry leading multi-national companies.
+ Manages the Global Commodity Negotiation process ensuring accurate forecasting and pricing accuracy.
+ Manages data flow for pricing fluctuations in market and analytical tools including development and maintenance of Commodity Management systems applications.
+ Conducts strategic analysis on pricing, the market, suppliers, customers, competitors, contracts and long-term agreements.
+ May act as site liaison to manage critical shortage, develop strategies on constrained commodities and represent site, manage related systems changes that have broad effect on execution of purchasing responsibilities.
+ Drives process improvement, leads development of IT tools for group, defines business processes and implements new tools/ processes.
+ Performs bid activity for sensitive/highly visible complex bids.
**Knowledge/Skills/Competencies**
+ Extensive knowledge of the marketplace conditions for a broad range of strategic commodities including industry pricing, technology and supply/demand trends.
+ Working knowledge of Celestica's global supply chain including strategic policies and objectives.
+ Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
+ Strong communication, negotiation and presentation skills.
+ Strong knowledge of negotiation practices / methodology for commodities.
+ Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to manage large amount of data.
**Typical Education**
+ Bachelor's degree in engineering or business, or consideration of an equivalent combination of education and experience.
+ Minimum 5 years experience in procurement, sourcing or commodity management in electronics.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Bayan Lepas
City: Penang
**General Overview**
**Functional Area:** SCM - Supply Chain Management
**Career Stream:** CMT - Commodity Management
**Role:** Advisory
**Job Title:** Commodity Management Advisor
**Job Code:** ADV-SCM-COMM
**Band:** Level 09
**Direct/Indirect Indicator:** Indirect
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Maintains global or regional responsibility for a strategic and/or high dollar commodity or group of commodities, for price/value determination, product and/or service negotiations, terms and conditions.
+ Develops and implements a procurement strategy for the commodities they manage including competitive, technology direction, supplier analysis, development and selection and pricing strategy.
+ Acts as primary interface with Celestica's suppliers for all relationship management, contract negotiation issues, establishing business framework for transactions, performance reviews, business development and supplier awards programs.
+ Sources all products and services, maintaining a continuity of supply, while delivering the lowest cost component or service solution.
+ Leads the Commodity Council Corporate negotiation teams, individually as required or the Customer Material Commitment process through materials pricing and Customer BOM analysis.
+ Leads negotiations for high impact commodities, providing guidance on negotiations strategy and negotiations planning, developing a commodity strategy, and presentations / communication consistent message to suppliers.
+ Has frequent interaction and negotiation with senior executives of industry leading multi-national companies.
+ Manages the Global Commodity Negotiation process ensuring accurate forecasting and pricing accuracy.
+ Manages data flow for pricing fluctuations in market and analytical tools including development and maintenance of Commodity Management systems applications.
+ Conducts strategic analysis on pricing, the market, suppliers, customers, competitors, contracts and long-term agreements.
+ May act as site liaison to manage critical shortage, develop strategies on constrained commodities and represent site, manage related systems changes that have broad effect on execution of purchasing responsibilities.
+ Drives process improvement, leads development of IT tools for group, defines business processes and implements new tools/ processes.
+ Performs bid activity for sensitive/highly visible complex bids.
**Knowledge/Skills/Competencies**
+ Extensive knowledge of the marketplace conditions for a broad range of strategic commodities including industry pricing, technology and supply/demand trends.
+ Working knowledge of Celestica's global supply chain including strategic policies and objectives.
+ Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
+ Strong communication, negotiation and presentation skills.
+ Strong knowledge of negotiation practices / methodology for commodities.
+ Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to manage large amount of data.
**Typical Education**
+ Bachelor's degree in engineering or business, or consideration of an equivalent combination of education and experience.
+ Minimum 5 years experience in procurement, sourcing or commodity management in electronics.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
People Partner, Advisor
Zebra Technologies
Posted 14 days ago
Job Viewed
Job Description
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
The People Partner role is a vital part of our People Team, providing expert guidance to people leaders and employees and delivering people services based on knowledge of people programs and offerings, local talent, policies and regulatory requirements. The People Partner Advisor plays an instrumental role in ensuring effective human resources practices while maintaining and improving our company culture and employee engagement, representing the voice of employees for the geographies/locations they support. This role requires an individual who is people-centric and an effective communicator, skilled in creating a positive and engaging work environment.
Responsibilities:
- Advise managers and support employees on talent actions, organizational changes, talent mobility and development, motivating team members and making decisions aligned to our talent philosophy.
- Collaborate with Talent Strategy Partners on talent initiatives including providing support and local implementation expertise on organization redesign & restructuring activities, talent and succession planning.
- Represent the voice of employees, acting as the eyes and ears in regional and frontline sites, keeping a pulse on and identifying actions related to employee sentiment, talent trends and opportunities.
- Provide employee relations consultancy and support including addressing employee concerns, conducting internal investigations and counseling managers on effective solutions to address performance and workplace issues. Collaborate with regional People Relations & Compliance lead to leverage best practices and Legal to escalate issues as needed.
- Enable managers to lead people management efforts including providing guidance on talent reviews, succession planning, performance management, and the development of actions in response to engagement and culture surveys.
- Partner with Centers of Excellence (COE) on execution of key talent processes and initiatives, based upon regional and service specializations.
- Proactively identify opportunities to improve the delivery of employee services including
advancing direct access (self-service) and automation.
- Ensure local implementation of people compliance programs, policies/procedures, and reporting to ensure adherence to regulations, labor laws, and other applicable workforce compliance matters.
- Mentor and guide colleagues, sharing knowledge and fostering a collaborative learning
environment.
Qualifications:
Minimum Education
- Bachelor's degree in Business, Human Resources or related field
Minimum Work Experience (years)
- 8+ years in a human resources role
- Comprehensive knowledge and wide-ranging experience including employee relations and partnering with people managers, with a strong HR generalist background.
Key Skills and Competencies
- Consultation Skills: Strong communicator that is skilled at building and maintaining relationships and successfully engaging with all levels of employees and managers. Recognized as an expert on people practices.
- Proven Success and Passion: Demonstrated success supporting people managers, employee relations practices, and local labor laws. Passionate about enhancing the employee experience and advancing our People Team practices.
- Creative Problem Solver: Able to assess complex issues and non-routine situations, creatively approach challenges and utilizes strong business judgement to propose solutions that meet multiple stakeholders' needs.
- Organizational Skills: Strong initiative and organizational ability with excellent follow-through and strong time management to work effectively in a fast-paced environment.
- Conflict Resolution: Strong conflict resolution skills to positively address and resolve workplace issues.
- Adaptability: Comfortable and able to thrive in a dynamic, diverse, and collaborative environment.
- Analysis: Able to leverage HR metrics and data to improve processes and make informed talent recommendations.
- Tools: Proficient in HR systems including HCM software application suites and ServiceNow HR Service Delivery.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
The People Partner role is a vital part of our People Team, providing expert guidance to people leaders and employees and delivering people services based on knowledge of people programs and offerings, local talent, policies and regulatory requirements. The People Partner Advisor plays an instrumental role in ensuring effective human resources practices while maintaining and improving our company culture and employee engagement, representing the voice of employees for the geographies/locations they support. This role requires an individual who is people-centric and an effective communicator, skilled in creating a positive and engaging work environment.
Responsibilities:
- Advise managers and support employees on talent actions, organizational changes, talent mobility and development, motivating team members and making decisions aligned to our talent philosophy.
- Collaborate with Talent Strategy Partners on talent initiatives including providing support and local implementation expertise on organization redesign & restructuring activities, talent and succession planning.
- Represent the voice of employees, acting as the eyes and ears in regional and frontline sites, keeping a pulse on and identifying actions related to employee sentiment, talent trends and opportunities.
- Provide employee relations consultancy and support including addressing employee concerns, conducting internal investigations and counseling managers on effective solutions to address performance and workplace issues. Collaborate with regional People Relations & Compliance lead to leverage best practices and Legal to escalate issues as needed.
- Enable managers to lead people management efforts including providing guidance on talent reviews, succession planning, performance management, and the development of actions in response to engagement and culture surveys.
- Partner with Centers of Excellence (COE) on execution of key talent processes and initiatives, based upon regional and service specializations.
- Proactively identify opportunities to improve the delivery of employee services including
advancing direct access (self-service) and automation.
- Ensure local implementation of people compliance programs, policies/procedures, and reporting to ensure adherence to regulations, labor laws, and other applicable workforce compliance matters.
- Mentor and guide colleagues, sharing knowledge and fostering a collaborative learning
environment.
Qualifications:
Minimum Education
- Bachelor's degree in Business, Human Resources or related field
Minimum Work Experience (years)
- 8+ years in a human resources role
- Comprehensive knowledge and wide-ranging experience including employee relations and partnering with people managers, with a strong HR generalist background.
Key Skills and Competencies
- Consultation Skills: Strong communicator that is skilled at building and maintaining relationships and successfully engaging with all levels of employees and managers. Recognized as an expert on people practices.
- Proven Success and Passion: Demonstrated success supporting people managers, employee relations practices, and local labor laws. Passionate about enhancing the employee experience and advancing our People Team practices.
- Creative Problem Solver: Able to assess complex issues and non-routine situations, creatively approach challenges and utilizes strong business judgement to propose solutions that meet multiple stakeholders' needs.
- Organizational Skills: Strong initiative and organizational ability with excellent follow-through and strong time management to work effectively in a fast-paced environment.
- Conflict Resolution: Strong conflict resolution skills to positively address and resolve workplace issues.
- Adaptability: Comfortable and able to thrive in a dynamic, diverse, and collaborative environment.
- Analysis: Able to leverage HR metrics and data to improve processes and make informed talent recommendations.
- Tools: Proficient in HR systems including HCM software application suites and ServiceNow HR Service Delivery.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Property Sales Advisor
Melaka Tengah
VME Cooperate Sdn Bhd
Posted 3 days ago
Job Viewed
Job Description
Job Scope : Manage Sales (Selling Property)
Full Time / Part Time
Freelancer
Internship Student
Anyone have interest are welcome to apply
Fresh graduations are accepted
With or without experience also welcome to apply
Benefits :
- Fast Commission
- High Income Promised
- Flexible Time Working
- 1 to 1 Training Provided
- Team Working
- Proven Supporting Systems
Location : Melaka (Ayer Keroh)
Full Time / Part Time
Freelancer
Internship Student
Anyone have interest are welcome to apply
Fresh graduations are accepted
With or without experience also welcome to apply
Benefits :
- Fast Commission
- High Income Promised
- Flexible Time Working
- 1 to 1 Training Provided
- Team Working
- Proven Supporting Systems
Location : Melaka (Ayer Keroh)
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Financial Sales Advisor
Selangor, Selangor
LV & Associates Consultant Sdn. Bhd.
Posted 9 days ago
Job Viewed
Job Description
Are you ambitious, driven, and ready to take control of your income? Join our dynamic team and unlock your potential with high earnings, world-class training, and exciting travel opportunities.
Benefits :
Commission: RM5,000 – RM15,000/month (performance-based)
Annual Overseas Incentive Trips
Flexible Working Hours
Comprehensive Training Provided
Requirements :
Minimum education: SPM to Degree
Must have own transport
Strong communication & negotiation skills
Positive attitude and willingness to learn
No prior experience required - training will be provided
Benefits :
Commission: RM5,000 – RM15,000/month (performance-based)
Annual Overseas Incentive Trips
Flexible Working Hours
Comprehensive Training Provided
Requirements :
Minimum education: SPM to Degree
Must have own transport
Strong communication & negotiation skills
Positive attitude and willingness to learn
No prior experience required - training will be provided
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Advisor I, Sales - Malaysian
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Sales - Malaysian
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Sales - Malaysian
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Advisor I, Chat Support
Petaling Jaya, Selangor
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Chat Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Chat Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Advisor I, Chat Support
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Chat Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Chat Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9