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Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
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Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company

MAPS ENTERPRISES SDN BHD is hiring a Full time Online Sales Promoter role in Taman Klang Jaya, Selangor. Apply now to be part of our team.



Requirements for this role:

Looking for candidates available to work:

Expected salary: RM1,700 + commission



WORKING PLACE: KLANG JAYA



WORKING TIME : MON-FRIDAY : 8.00-5.00



SATURDAY : 8.00-1.00PM



QUALIFICATION : NIL



OTHER BENEFITS UPON CONFIRMATION

Head of Online Sales, Malaysia
Are you a sales leader with proven success in achieving revenue targets and building effective sales teams?
Will you like to join a Global leader in Legal Analytics and Technology?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
The primary responsibility of the Head of Sales, Malaysia is to drive the sales business performance according to the Malaysia business strategy and financial goals. Provide overall strategic leadership, coordination, and functional management of all sales activities for the Malaysia business so that the business drives digital solutions sales and revenue growth.
The Head of Sales must provide strategic, and execution focus to current and prospective market segments in Malaysia by leading in sales and strategy development to drive revenue and ensure profitability, champion operational excellence via data integrity management, drive pipeline and conversion of both white space and existing markets.
Lead an engaged and talented workforce while managing attrition and its impact to productivity and results and to actively represent the LexisNexis brand with our customers to ensure successful long-term growth in Malaysia. The position also requires implementing a more effective sales process including the migration from print to online and then online to digital business lines.
Sales strategy, process, planning and execution -drive sales and revenue growth, expand our share of the market and stimulate demand for new technology-based solutions that will drive revenue acceleration into new markets.
Responsibilities
+ Creating a balanced Sales strategy that defends, develops and expands our existing revenue streams in the long-term digital sales subscription business, whilst stimulating revenue growth from Specialist products and Solutions. Have the commercial capability to expand share and grow revenues, whilst increasing gross margins (and not diluting % margins).
+ Preparing a robust operating plan so that budgets and forecasts are consistently achieved. Take overall responsibility and ownership for the achievement of sales and other performance targets across the team.
+ Execute plan by building a highly motivated and skilled sales team with a healthy succession plan and an effective new hire on-boarding, performance management and attrition management program.
+ Act as advocate and champion for LexisNexis policies and processes to internal stake holders and customers including but not limited to compliance with all local and global policies, adherence to sales and customer metric deliverables and collaborate with all functions to drive sales results and business goals.
+ Sales Operations & Excellence leadership. Drive and Lead Sales Incentive Planning and create relevant sales metrics to drive sales performance for new, renewal, upsell & manage down sell and cancellation.
+ Drive Sales Performance Management, Excellence. Training and Organizational Structures as required. Support sales and revenue growth
+ Develop go-to market strategy and launch plans at the product level through coordination with stakeholders and accountable for coordinated execution across product, sales, marketing and other customer facing teams. Ensure ROI for go to market strategy, including revenue goals.
+ Develop appropriate metrics and tracking of launch initiatives and ensure reporting to stakeholders.
+ Provide inputs for technology, newer products, marketing trends and competitive insight into the business.
Requirements
+ 8 to 10 years proven B2B sales experience with minimum 3 years in a people management/ leadership role
+ Experience building and managing sales team to exceed sales targets, drive new business and account management
+ Ability to engage and influence C-level stakeholders in complex decision-making cycles
+ Passion for delivering outstanding customer experience and long-term value
+ Excellent verbal and written communication skills
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs. - Life Assurance Policies: Providing financial security for your loved ones. - Modern Family Benefits: Support for maternity, paternity, and adoption needs. - Long Service Award: Recognition for your dedication and loyalty. - Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Responsibilities: To actively respond to inquiries from Facebook, Instagram, Tik Tok and WhatsApp; to negotiate and close B2B/B2C orders confidently; to propose and execute online promotions (e.g bundle deals, flash sales, giveaways) to boost sales; to keep in touch with outlet/operation team to arrange smooth delivery & stock coordination; to follow up with leads and close the deal timely; and to provide simple report (daily/weekly sales closed, customer feedback, etc).

• Minimum SPM or Diploma in Business, Marketing or related field.
• Minimum 1-2 years working experience in customer service, online sales, retails sales or related field. Salary RM2.2K and above depending on the qualification and experience.
• Fluent in English, Bahasa Malaysia and Mandarin. Proficient in Bahasa Sarawak / Chinese dialects is a plus.
• Familiar with CCK Products or similar industries (F&B, FMCG, Poultry, Seafood).
• Basic computer & mobile skills (Excel, Google Sheets, Messenger, WhatsApp, etc).
• Proactive, aggressive in closing deals, strong communication & follow-up skills.
• Able to work independently and good in multitasking.