87 Security Executive jobs in Malaysia

Join to apply for the SECURITY OFFICER/ EXECUTIVE role at Hong Leong Yamaha Motor Sdn Bhd

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Join to apply for the SECURITY OFFICER/ EXECUTIVE role at Hong Leong Yamaha Motor Sdn Bhd

• Responsible on all security and safety management pertaining to the Company.
• Assist in developing and maintaining the security policies and procedures to safeguard the company properties and its employees.
• Supervise a team of security guards including outsourced security guards to ensure that the company premises and all its belongings are adequately protected.
• To conduct security awareness communication to all employees to ensure appropriate level of security consciousness.
• To liaise with local enforcement and external security providers such as local police, Bomba, Guardian Security, CCTV system provider, etc., so as to continuously improve security monitoring system.
• Conduct investigation on security breach incidences; provide detail finding and resolution recommendations.
  
  

Published

August 10, 2018

Location

Sungai Buloh, Malaysia

Job Type

Full-time

Description

Responsibilities

• Responsible on all security and safety management pertaining to the Company.
• Assist in developing and maintaining the security policies and procedures to safeguard the company properties and its employees.
• Supervise a team of security guards including outsourced security guards to ensure that the company premises and all its belongings are adequately protected.
• To conduct security awareness communication to all employees to ensure appropriate level of security consciousness.
• To liaise with local enforcement and external security providers such as local police, Bomba, Guardian Security, CCTV system provider, etc., so as to continuously improve security monitoring system.
• Conduct investigation on security breach incidences; provide detail finding and resolution recommendations.
  
  

Requirements

• Candidate must possess at least Diploma, Advanced Diploma or Bachelor's Degree.
• Minimum 5 years of working experience at supervisory level in relevant field.
• Ex-military or ex-police force officer is an added advantage.
• Good communication skills in Bahasa Malaysia and English
• Good interpersonal and communication skills with sense of urgency, task oriented and possess initiative.
• Able to work in flexible hours which include night and weekends duties.
• Computer literacy is an added advantage
• Physically and medically fit.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other, Information Technology, and Management
• Industries Business Consulting and Services

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Petaling Jaya, Selangor, Malaysia 16 hours ago

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APAC Information System Risk & Compliance Specialist

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Published

August 10, 2018

Location

Sungai Buloh, Malaysia

Job Type

Full-time

Description

Responsibilities

• Responsible on all security and safety management pertaining to the Company.
• Assist in developing and maintaining the security policies and procedures to safeguard the company properties and its employees.
• Supervise a team of security guards including outsourced security guards to ensure that the company premises and all its belongings are adequately protected.
• To conduct security awareness communication to all employees to ensure appropriate level of security consciousness.
• To liaise with local enforcement and external security providers such as local police, Bomba, Guardian Security, CCTV system provider, etc., so as to continuously improve security monitoring system.
• Conduct investigation on security breach incidences; provide detail finding and resolution recommendations.
  
  

Requirements

• Candidate must possess at least Diploma, Advanced Diploma or Bachelor's Degree.
• Minimum 5 years of working experience at supervisory level in relevant field.
• Ex-military or ex-police force officer is an added advantage.
• Good communication skills in Bahasa Malaysia and English
• Good interpersonal and communication skills with sense of urgency, task oriented and possess initiative.
• Able to work in flexible hours which include night and weekends duties.
• Computer literacy is an added advantage
• Physically and medically fit.

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Join to apply for the IT Security (Senior Executive) role at Tokio Marine Insurance Group (Asia)

Responsibilities

• Assist in performing security assessments for IT projects and implementing enterprise vulnerability management programs.
• Assist in preparing and reviewing systems security risk profiles regularly.
• Assess, respond to, and investigate IT security vulnerabilities and risks and ensure corrective actions are executed.
• Involve in IT Security project management and assist in identifying and evaluating vendor IT security solutions.
• Ensure compliance with provisions of IT Security policies and regulatory guidelines.
• Assist in the annual vulnerability assessment and penetration testing.
• Assist as necessary in both internal and external audits, assessments, and evaluations.
• Assist in IT Security asset management.
• IT Security Help desk support.
• Administration and maintenance for IT security related products.
• Review and prepare Cyber Security reporting.
• Coordinate Group Companies Cyber Security awareness training.

Requirements

• Degree in Computer Science/ Information Technology.
• Minimum 4 years’ experience with IT Security solution administrator/Engineer.
• Knowledge of IT risk framework, and standards.
• Has cybersecurity skillset and understanding of the latest security principles, techniques and protocols.
• Technical knowledge in managing security devices/solutions such as firewalls, intrusion prevention systems, endpoint security, vulnerability scanners, etc.
• Good interpersonal and communication skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Insurance

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Join to apply for the

IT Security (Senior Executive)

role at

Tokio Marine Insurance Group (Asia) Responsibilities

Assist in performing security assessments for IT projects and implementing enterprise vulnerability management programs. Assist in preparing and reviewing systems security risk profiles regularly. Assess, respond to, and investigate IT security vulnerabilities and risks and ensure corrective actions are executed. Involve in IT Security project management and assist in identifying and evaluating vendor IT security solutions. Ensure compliance with provisions of IT Security policies and regulatory guidelines. Assist in the annual vulnerability assessment and penetration testing. Assist as necessary in both internal and external audits, assessments, and evaluations. Assist in IT Security asset management. IT Security Help desk support. Administration and maintenance for IT security related products. Review and prepare Cyber Security reporting. Coordinate Group Companies Cyber Security awareness training. Requirements

Degree in Computer Science/ Information Technology. Minimum 4 years’ experience with IT Security solution administrator/Engineer. Knowledge of IT risk framework, and standards. Has cybersecurity skillset and understanding of the latest security principles, techniques and protocols. Technical knowledge in managing security devices/solutions such as firewalls, intrusion prevention systems, endpoint security, vulnerability scanners, etc. Good interpersonal and communication skills. Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

Insurance

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**Join us at Entrust **
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 
You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.
Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.
**The Role**
We're looking for an experienced, methodical and driven sales professional to drive key account acquisition & drive revenue growth in the APAC market. Our Enterprise Sales Executive is responsible for driving and closing landmark deals with enterprise clients across several industry verticals. You'll work closely with your customers as a trusted advisor to deeply understand their challenges and goals and articulate the value of Entrust to prospective clients where Identity Verification is key.
With customer success at our core, we will provide you with a comprehensive induction and onboarding experience and you'll partner closely with a range of support functions, from internal sales operations & enablement to SDRs and highlight skilled pre-sales solutions engineers & commercially astute Legal counsel.
**Responsibil** **ities** **:**
+ Drive and own the end-to-end enterprise sales cycle, from identifying targeted accounts to closing business opportunities across a range of industry sectors across APAC.
+ Prospecting andidentifying leads,leveragingpersonalnetworksandpartneringcloselywith Marketing g, SDRs and Inside Sales.
+ Research target accounts, identifyingkey stakeholders and generate interest through attending industry events, leveraging personal networks and partnering closely with Marketing.
+ Work closely with your customers as a trusted advisor to deeply understand their challenges and goals.
+ Performeffective in person and onlinedemostoprospects.
+ Lead all aspects of deal execution , including prioritization of deals, strategic and financialassessment, transaction structuring and negotiation.
+ Becomeasubjectmarket expert,representing Onfidoinyourtargetindustrysectors.
**Basic Qualifications:**
+ AproventrackrecordofsellingsoftwareorAItechnologyatC-level in the SE-Asia / ANZ market
+ Solid experience in a quota carrying software or technology closing sales role, and track record of achieving againts targets
+ Succeeded in a fast paced and competitive market having had ownership of managing and execution the end to end sales process.
+ Experiencemanagingcomplexsales,withtheabilitytonavigateacrosslarge,enterprise organization as well as mid market accounts
+ A disciplined, methodical and process driven sales approach - you'll be skilled in managing Ameandresources;haveasoundapproachtoqualifyingopportunitiescoupledwithstrong business acumen.
+ Astrongdesiretobesuccessful,you'llbeagoalorientedteamplayer.
+ The adaptability required to succeed in a fast paced, high growth environment to establishcredibility with internal and external stakeholders.
+ Stronglisteningandpresentation skills.
+ Proficiencywithwebpresentationtools.
**Preferred** **Qualifications** **:**
+ Experienceintheidentity orsecurity industry.
+ MEDDIC/MEDDPICC/ForceManagementtrained.
+ ExperiencewithSalesforceorsimilarCRM
+ Experiencewithinfinancialservices,crypto,travel,gaming&gamblingverticalsand industries would be advantageous
+ Strong network with ENT accounts in the banking industry in the region.
**Apply today!**
**#LI-JB2**
**#ENT123**
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team: 
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. 
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. 
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. 
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. 
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. 
**Apply today! **
For more information, visit ( .  Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

Great that you're thinking about a career with BSI!

About the role

We have key positions available for this role as a Client Manager to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in delivering various types of training courses and auditing related to Information Security & IT Service Management, sharing knowledge and experiences against ISO 27001, ISO 2000, and BSI standards against current industry practices.

Your key responsibilities in this role will be to:

• Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.
• Carry out assessments of clients’ management systems to ensure that they meet the requirements of International Standards such as ISO 9001, ISO 27001, ISO 2000, and other standards where appropriately trained.

Key Responsibilities & Accountabilities

Tutoring:

• Deliver BSI training courses in a manner that ensures value is added to customers and their business/organisation.
• Inform and update customers of BSI services to ensure their needs are met during training sessions.
• Provide delegates with information on how the training is aligned to the overall customer journey with BSI to raise customer awareness.
• Deliver excellent training courses/solutions and day-to-day interactions with customers and other key stakeholders to continually enhance the reputation and perception of BSI.
• Provide feedback to support course development in line with the new course and existing product development process.
• Assist with the design of training solutions (e.g., classroom, electronic, correspondence, mentoring, coaching) to improve the quality and range of the training offered.
• Maintain and enhance appropriate professional qualification status in relevant disciplines to keep up to date in own area of expertise.
• Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery.
• Provide technical support to the training sales and marketing teams to enhance the growth of the training business.

Auditing:

• Undertake the assessment of clients in accordance with BSI requirements.
• Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
• Recommend the issue, re-issue, or withdrawal of certificates and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
• For the portfolio of clients allocated, establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• In cooperation with Planning & Logistics and other operations functions, plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
• Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
• Support and coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
• Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
• Other responsibilities as specified from time to time.

About you

To be successful in this role, you need to thrive in a process-driven, fast-paced, customer-focused environment and must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

• Educated to degree level in related fields or have a further education diploma with proven experience in Information Security or IT Service Management industries.
• Experience in conducting assessments and delivering courses, including ISO/IEC standards (ISO 9001, ISO 27001, ISO 2000, etc.) is essential, as is experience with related Information Security or IT Service Management industries and/or government agencies.
• Existing qualified Tutor for related schemes and accredited with HRDC would be an added advantage.
• Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
• Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation's management in relation to assessment findings.
• Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers.
• Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move.
• Learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles.
• Self-organisation skills/self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness.
• Demonstrate thorough technical knowledge to be able to interpret the language of the Client organisation.
• As driving is considered essential to the fulfilment of your duties, you must provide evidence that your driving licence has less than six penalty points.

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role:

• ISO 9001 (QMS)
• ISO 27001 (ISMS)
• ISO 2000-1 (ITSMS)
• Risk Management in Information Security
• Data protection (e.g., GDPR)
• PCI-DSS

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable conducting the interview virtually, please speak to a member of our recruitment team.

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Great that you're thinking about a career with BSI! About the role We have key positions available for this role as a Client Manager to build a strong team of professionals at a country level. Applicants will be part of a dynamic team of specialists involved in delivering various types of training courses and auditing related to Information Security & IT Service Management, sharing knowledge and experiences against ISO 27001, ISO 2000, and BSI standards against current industry practices. Your key responsibilities in this role will be to: Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills. Carry out assessments of clients’ management systems to ensure that they meet the requirements of International Standards such as ISO 9001, ISO 27001, ISO 2000, and other standards where appropriately trained. Key Responsibilities & Accountabilities Tutoring: Deliver BSI training courses in a manner that ensures value is added to customers and their business/organisation. Inform and update customers of BSI services to ensure their needs are met during training sessions. Provide delegates with information on how the training is aligned to the overall customer journey with BSI to raise customer awareness. Deliver excellent training courses/solutions and day-to-day interactions with customers and other key stakeholders to continually enhance the reputation and perception of BSI. Provide feedback to support course development in line with the new course and existing product development process. Assist with the design of training solutions (e.g., classroom, electronic, correspondence, mentoring, coaching) to improve the quality and range of the training offered. Maintain and enhance appropriate professional qualification status in relevant disciplines to keep up to date in own area of expertise. Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery. Provide technical support to the training sales and marketing teams to enhance the growth of the training business. Auditing: Undertake the assessment of clients in accordance with BSI requirements. Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate. Recommend the issue, re-issue, or withdrawal of certificates and report recommendations in accordance with BSI policy, procedures, and prescribed time frame. For the portfolio of clients allocated, establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction. Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met. In cooperation with Planning & Logistics and other operations functions, plan/schedule workloads to make best use of own time and maximize revenue-earning activity. Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team. Support and coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested. Maintain and develop own skills and knowledge both technologically and in the field of management and standards. Other responsibilities as specified from time to time. About you To be successful in this role, you need to thrive in a process-driven, fast-paced, customer-focused environment and must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential. You will also be required to have: Educated to degree level in related fields or have a further education diploma with proven experience in Information Security or IT Service Management industries. Experience in conducting assessments and delivering courses, including ISO/IEC standards (ISO 9001, ISO 27001, ISO 2000, etc.) is essential, as is experience with related Information Security or IT Service Management industries and/or government agencies. Existing qualified Tutor for related schemes and accredited with HRDC would be an added advantage. Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards. Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation's management in relation to assessment findings. Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers. Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move. Learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles. Self-organisation skills/self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness. Demonstrate thorough technical knowledge to be able to interpret the language of the Client organisation. As driving is considered essential to the fulfilment of your duties, you must provide evidence that your driving licence has less than six penalty points. It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role: ISO 9001 (QMS) ISO 27001 (ISMS) ISO 2000-1 (ITSMS) Risk Management in Information Security Data protection (e.g., GDPR) PCI-DSS Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable conducting the interview virtually, please speak to a member of our recruitment team.

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Job description

Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.

The candidate should possess good listening skills, and the ability to response quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

What you’ll need to bring to the party

• - Excellent interpersonal skills, written and oral communication skills.
• - Strong phone contact handling skills and active listening.
• - Great attention to detail, good analytical and problem-solving skills.
• - Ability to multi-task, prioritize and manage time effectively.
• - Work independently and as part of a team.

What you’ll be doing

• - Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• - Handle daily customers’ incoming and outgoing calls, emailing.
• - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• - Follow up to ensure that appropriate actions were taken on customers’ request.
• - Regular feedback to the management customer’s comments, feedbacks on our products and services.
• - Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• - Assist in new product testing, implementation and launches.
• - Responsible for deploying and applying all company policies, procedures and standards.
• - Perform and achieve the KPI as assigned.
• - Contribute to team effort by accomplishing related results as needed

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

Qualifications

• - Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• - Proficient in MS Office (Word, Excel & Outlook)
• - A minimum of 2 years working experience in the related field.
• - Resilient to thrive in a complex environment.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Customer Service Executive (High Security Area / HSA)

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Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across various markets including financial services, healthcare, automotive, agribusiness, insurance, and more. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have 22,500 employees across 32 countries, with headquarters in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Customer Service Executive plays a critical role in serving as the interface between customers and the company. Responsibilities include answering incoming calls, resolving complaints, providing information, and fulfilling customer needs to ensure high service standards and customer satisfaction.

Requirements

• Excellent interpersonal, written, and oral communication skills.
• Strong phone handling skills and active listening.
• Attention to detail, analytical and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and as part of a team.

Key Responsibilities

• Manage daily customer orders, ensuring timely and accurate delivery.
• Handle incoming and outgoing calls and emails.
• Record customer interactions, inquiries, complaints, and actions taken.
• Follow up to ensure customer requests are addressed.
• Provide feedback to management on customer comments and feedback.
• Promote relevant products to increase revenue.
• Assist in testing, implementing, and launching new products.
• Adhere to company policies, procedures, and standards.
• Achieve KPIs as assigned.
• Contribute to team goals and results.

Qualifications

• Diploma or equivalent in Economics, IT, Business, Marketing, or related fields.
• Proficient in MS Office.
• Minimum of 2 years relevant experience.
• Resilient and adaptable to complex environments.

Additional Information

Experian values diversity and inclusion, offering a supportive environment for all employees. Recognized as a top workplace globally, we emphasize work/life balance, development, and employee well-being. We are an equal opportunity employer and welcome applicants with disabilities or special needs.

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