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Showing 118 Secret Shopper jobs in Malaysia
MARKET RESEARCH OFFICER
Posted 21 days ago
Job Viewed
Job Description
Responsibilities: To observe the overall market situation by monitoring market pricing survey and maintaining pricing records for all areas, conduct ad-hoc market surveys, routine customer visits and interviews, as well as stores daily operation surveys.
- Fresh graduates and STPM/Diploma with 1 year working experience in the same or related field. Salary range RM1.8K - RM2.2K depending on the qualification and experience.
- Detail-oriented.
- Excellent organisational and Microsoft excel skills.
- Great interpersonal skills, highly motivated, independent and effective team player.
- Good command of English, Mandarin and Bahasa Malaysia.
- Computer literate.
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                    Quality Control Engineer
 
                        Posted 14 days ago
Job Viewed
Job Description
Focus on performing tests (eg NDT) and defining controls (eg SPC). Ensure correct alignment with quality requirements. Ensure that manufactured or procured products meet specified standards before they progress to next phase of production or customer delivery. (Verification/Checking) Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
**Job Description**
**Company Overview**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.
Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers' expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
**Role Overview:**
+ Lead & coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on Containment Actions, Root Cause Analysis, and Corrective and Preventive action plans, by providing a full Investigation Report.
+ Coordinate with Quality team and relevant functional leaders to finalize/review Root Cause Analysis and Corrective and Preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations & surveillance activities.
+ Cell Quality focal for operational issues surrounding Cost of Quality, process FTY or process failures. Provide Quality guidance to approved personnel, shop processes and operations in assigned Cells.
+ Conduct Competency Assessment for qualified candidates to be established as Certifying Staff or Approved Mechanic.
+ Perform general and scheduled Surveillance of operations areas and processes.
+ Lead process observations and improvement action. Initiate and coordinate pFMEA events and follow through with various stake holders on risks mitigation actions. Finalize process changes or improvement through a FAI event.
+ Conduct Quality Trainings / Flow downs / Briefing as scheduled or arising from any Quality event.
+ Review Regulatory Airworthiness Directives received from Technical Publication and attend or support AD Review Board. Update AD check list for Certifying Staff.
**The Ideal Candidate:**
+ The ideal candidate is someone who is detail-oriented and committed to maintaining high-quality standards in their work. They should consistently meet deadlines and deliver results efficiently, even under pressure. Excellent communication and interpersonal skills are advantageous, along with a proven ability to lead and drive strategic initiatives.
**Required Qualifications:**
+ Degree in Engineering/Operations Management or other related technical fields.
+ Minimum 7 years' experience in Quality or Engineering role in aviation, automotive, manufacturing or other relevant field.
+ Trained/Certified or practical knowledge of RCCA, PFMEA/FAI procedures and discipline.
+ In-depth technical knowledge of Aviation Regulations and quality practices.
+ To be able to support Night Shift rotation as needed.
**Preferred Qualifications:**
+ Green Belt Certified and practical knowledge of MSA/CpK
+ Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan and execute programs. Established project management skills.
+ Able to work independently and able to provide technical and quality guidance to Quality team members.
+ Basic knowledge of MRO Operations and MRO SAP.
+ Able to work independently with minimum supervision.
Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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                    QUALITY CONTROL MANAGER
 
                        Posted 14 days ago
Job Viewed
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Supervise and control all incoming material, process, outgoing product quality and drive continuous quality improvement.
**Job Requirements**
People Management
Lead the quality control and quality assurance department, including Failure analysis, SI testing , Allocate and balanced work across direct reports; reviewed and provided timely performance feedback to direct reports; mentored, developed and motivated them; guide resolve tough people/functional issues in the team; submit manpower application; interview candidates and provide feedback to achieve the section performance target, retain and develop key talent Assure compliance to requirements and optimization of process capabilities to ensure product quality, customer service, and cost-effectiveness. Led the team to reduce DPPM, customer complaints, customer returned values, and quality costs.
Procedure & Policy
Check the department policies initiate the policy change and prepare the related materials and follow up and monitor the policy execution; to ensure the procedures and policies in line with corporate standards are well executed.
Budgeting
1. Communicate with functional teams and prepare department budget and work plan annually and compare the expenses with the budget monthly; summarize the result, analyze and report to department director to propose practical department budget and conduct effective control.
2. Working with the management team to develop a quality plan and set up annual goals, build a strong implementation plan, and monitor to ensure target achievement. Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
Quality Control
1. Lead the incoming material section and supplier management, facilitate quality improvement, and follow up on the improvement results.
2. Monitor the operation to comply with working instructions and find potential risk and take necessary actions.
3. Monitor the outgoing product quality control to ensure the resources are properly allocated and working instructions are well understood and executed by inspectors; Monitor the training conducted.
4. Monitor the on-site application of quality tools in order to ensure effective quality control and meet quality requirement
Customer Complaint
1. Monitor the customer complaints analysis and follow-up corrective actions.
2. Initiate and organize monthly quality meetings to review the quality issues and facilitate improvement actions.
3. Negotiate with customers about quality issues solving.
4. Conduct regular visits to customers and keep good relationships.
5. Monitor the customer complaint follow-up actions and feedback from the system in China.
6. Evaluate the RMA and follow up RMA dispose to timely solve customer complaint issues in cost-effective way and improve customer satisfaction.
Quality Issue
Guide the engineers to solve on site quality issues and take preventive actions; help to solve cross-function issues and evaluate and balance the quality, delivery, and cost to solve quality issues timely and prevent similar cases happen. Lead problem-solving of supplier-related defects, lead supplier improvement initiatives analyze manufacturing and supply chain quality data and lead problem-solving activities.
Quality Improvement
1.Initiate and monitor the monthly cross audit, review the results, and follow up the corrective actions; review the department 6 Sigma improvement monthly; and monitor the engineers conduct of daily quality improvement in order to drive continuous quality improvement.
Reporting
1. Prepare the operation performance report and send to GM.
2. Collect and analyze the quality-related data; and report to DND BU Quality.
3. Team timely and accurate report to management and related parties.
**What your background should look like**
+ Bachelor's degree (Major in process engineering or quality)
+ 8-10 years working experience in quality areas including 5 years of people management.
**Competencies**
SET : Strategy, Execution, Talent (for managers)
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Quality
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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                    Lead Quality Control Engineer
Posted 14 days ago
Job Viewed
Job Description
Lead Quality Engineer is responsible for overseeing the Quality Control and Technical Records team, providing guidance and coordination for all related activities to further strengthen our quality process improvements, supporting customer escapes and quality investigations, closing communication with relevant parties and assisting with engine inductions and delivery documentation issues to meet our SQDC priorities.
**Job Description**
**Company Overview**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.
Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers' expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
**Role Overview:**
+ Responsible for effective management of the Quality Surveillance team and Technical Records team.
+ Provide Quality leadership and guidance for operational issues on Cost of Quality, Vendor or Supplier Defects, process FTY and process non-compliance. Coordinate and perform investigations where applicable.
+ Lead & coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on Containment Actions, Root Cause Analysis, and Corrective and Preventive action plans, by sharing a full Investigation Report.
+ Perform general and scheduled Surveillance of operations areas and processes.
+ Coordinate with Quality team and relevant functional leaders to finalize/review Root Cause Analysis and Corrective and Preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations & surveillance activities.
+ Conduct Technical Inquiry as guided by prevailing GEESM procedures and practices.
+ Conduct Competency Assessment for qualified candidates to be established as Certifying Staff/Approval Holders or Approved Mechanic.
+ Lead process observations and improvement action. Initiate and coordinate PFMEA events as required and follow through with various stake holders on risks mitigation actions.
+ Auditing of suppliers and subcontractors and providing feedback to management. Manage supplier or vendor performance issues as required.
+ Report non-compliance of established procedures and system weaknesses and deficiencies to Management for remedial or improvement actions.
+ Formulate working procedures by applying LEAN concepts and practices where appropriate.
+ Prepare, perform and assist the Quality Manager in Quality Awareness Programs or Predictive Quality Assessments initiatives.
+ Review Regulatory Airworthiness Directives received from Technical Publication and attend or support AD Review Board. Update AD check list for Certifying Staff.
+ Conduct Quality Trainings / Flow downs / Briefing as scheduled or arising from any Quality event.
**The Ideal Candidate:**
+ The ideal candidate possesses strong attention to detail with a strategic mindset, capable of collaborating effectively with the leadership team. They demonstrate excellent interpersonal and communication skills, ready for a front-facing role that engages customers and stakeholders. Proactive and fast in execution, they drive action plans to completion with precision, maintaining a customer-focused approach and a commitment to continuous improvement.
**Required Qualifications:**
+ Degree in Engineering/Operations Management or other related technical fields.
+ Minimum 7 years' experience in similar capacity within MRO environment
+ In-depth technical knowledge of Aviation Regulations and quality practices.
+ Candidate with prior managerial experience is an advantage.
**Preferred Qualifications:**
+ Demonstrated knowledge of Lean methodologies and data analysis for problem solving.
+ Ability to document, plan and execute programs. Established project management skills.
+ Able to work independently and able to provide technical and quality guidance to Quality team members.
+ Humble: respectful, receptive, agile, eager to learn
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
+ Problem solver: analytical-minded, challenges existing processes, critical thinker
Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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                    Customer Service
 
                        Posted 14 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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                    Customer Service and Customer Service VIP (Indonesian)
Posted 9 days ago
Job Viewed
Job Description
CUSTOMER SERVICE OFFICER
JOB DESCRIPTIONS:
Answering customer’s questions via phone and/or live chat
Maintaining and updating customers’ accounts
Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers
Collecting and analyzing customer’s feedback for service improvement.
REQUIREMENTS:
High School | College Degree | Bachelor Degree.
Experience as Customer Service is preferred but not required.
WITH or WITHOUT work experience in the same position are encourage to apply.
Willing to be TRAINED.
Language Required: NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).
Must be willing to relocate for work in COLOMBO, SRI LANKA.
Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.
Can start ASAP.
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                    Customer Service Officer
 
                        Posted 14 days ago
Job Viewed
Job Description
Customer Service Officer
**Job Description:**
**What You'll Be Doing**
+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
+ Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
+ Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
+ Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
**What We Are Looking For**
+ Diploma or Degree in any fields.
+ Experience in customer service (order management) or buyer from manufacturing industry is a plus.
+ Possess excellent communication and interpersonal skills in English.
+ Proficient with Microsoft office software's, especially for Excel (Pivot, VLOOKUP).
+ Customer-service oriented, analytical and problem-solving mindset.
+ Self-motivated and ability to prioritize tasks with sense of urgency.
+ **Fresh graduates are welcomed to apply** .
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical Insurance
+ Life Insurance
+ Year-end bonus
+ Performance Bonus
+ 5-Day Work Week
+ Growth Opportunities
+ And more!
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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Customer Service Representative
 
                        Posted 14 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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                    Customer Service Intern
Posted 1 day ago
Job Viewed
Job Description
RESPONSIBILITIES
We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.
You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
Your main focus :
+ Review current ways of working across SEA markets.
+ Work with Customer Service on order and return management.
+ Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
+ Understand initiative process, review and deploy best practices to optimize order and returns processes.
+ Deploy KPI to track and measure effectiveness of new processes
YOU ARE A COTY FIT
+ Undergraduates who can commit **ideally 6 months** for a **full-time internship.**
+ Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
+ Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
+ Possesses cross-cultural awareness and high emotional intelligence.
+ Articulate, with the ability to work in a fast-paced environment.
+ Good balance of a professional attitude while having fun.
+ Strong interest in consumer goods, makeup and beauty products.
+ Strong desire to learn along with a strong sense of ownership.
+ Persuasive, resilient and flexible, able to easily adapt to new challenges.
+ Passionate, enthusiastic and driven to regularly follow-up with loose ends.
+ Able to thrive despite challenges while adopting a positive attitude under pressure.
OUR BENEFITS
+ A salary that matches your knowledge and experience
+ Great holiday benefits
+ Comprehensive medical and commercial insurance
+ Fair rewards given based on performance and individual abilities
RECRUITMENT PROCESS
1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Country/Region: MY
City: Kuala Lumpur
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