5 Scheduling Coordinator jobs in Malaysia
Customer Experience & Scheduling Coordinator
Posted 11 days ago
Job Viewed
Job Description
This job is all about creating amazing experiences! As a Customer Experience & Scheduling Coordinator, you'll connect clients with coaches and handle inquiries. You might like this job because you enjoy helping people and love perfecting schedules!
Overview: We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience & Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail.
Key Responsibilities: Private Lesson Coordination
- Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person).
- Match customers with suitable coaches based on availability and requirements.
- Coordinate and schedule private lessons, ensuring confirmations from both customer and coach.
- Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs.
- Send timely reminders or updates to customers regarding their upcoming sessions.
- Track lesson attendance and follow-up when needed.
Customer Service & General Support
- Respond promptly and professionally to general customer inquiries via phone, live chat and social media.
- Assist customers with service inquiries, product usage questions, and general information requests.
- Provide accurate and detailed information about our services, programmes, pricing and policies.
- Address and resolve basic complaints or issues with empathy and a solution-first mindset.
- Help maintain a warm, friendly, and helpful brand presence across all touchpoints.
- Maintain comprehensive knowledge of company products and services to offer well-informed recommendations.
- Handle customer feedback constructively and proactively identify opportunities to improve service delivery.
Process Improvement & Internal Coordination
- Maintain accurate records of bookings and communications.
- Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience.
- Proactively flag recurring issues or scheduling inefficiencies for improvement.
- Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers.
- 1–2 years of experience in customer service or schedule coordination. Fresh graduates are welcome to apply.
- Comfortable using WhatsApp, Instagram, email, and/or live chat to communicate with customers in a professional and timely manner.
- Fluent in English , both written and spoken. Proficiency in additional languages is a plus.
- Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail.
- Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment.
Customer Relationship Management
Customer Service
Customer Experience Management
Shift Scheduling
Problem Solving
Detail Oriented
Company BenefitsLevel up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport.
Bonus & RewardsYour contributions will not go unnoticed. We reward good work and good attitudes.
Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).
Flexible Working HoursThis is not your usual 9-5 job.For those looking for more freedom with time, look no further.
Build ConnectionsForm a network of the best people here and experience valuable connections.
Get Paid WellAt Pickle Social Club, you deserve to get paid what you are worth!
We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.Our mission isn't just about growing the sport of Pickleball; it's about.
#J-18808-LjbffrCustomer Experience & Scheduling Coordinator
Posted today
Job Viewed
Job Description
We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience & Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail.
Key Responsibilities:
Private Lesson Coordination Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person). Match customers with suitable coaches based on availability and requirements. Coordinate and schedule private lessons, ensuring confirmations from both customer and coach. Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs. Send timely reminders or updates to customers regarding their upcoming sessions. Track lesson attendance and follow-up when needed. Customer Service & General Support Respond promptly and professionally to general customer inquiries via phone, live chat and social media. Assist customers with service inquiries, product usage questions, and general information requests. Provide accurate and detailed information about our services, programmes, pricing and policies. Address and resolve basic complaints or issues with empathy and a solution-first mindset. Help maintain a warm, friendly, and helpful brand presence across all touchpoints. Maintain comprehensive knowledge of company products and services to offer well-informed recommendations. Handle customer feedback constructively and proactively identify opportunities to improve service delivery. Process Improvement & Internal Coordination Maintain accurate records of bookings and communications. Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience. Proactively flag recurring issues or scheduling inefficiencies for improvement. Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers. Job Requirements
1–2 years of experience
in customer service or schedule coordination. Fresh graduates are welcome to apply. Comfortable using WhatsApp, Instagram, email, and/or live chat
to communicate with customers in a professional and timely manner. Fluent in English , both written and spoken. Proficiency in additional languages is a plus. Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail. Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment. Skills
Customer Relationship Management Customer Service Customer Experience Management Shift Scheduling Problem Solving Detail Oriented Company Benefits
Level up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport. Bonus & Rewards
Your contributions will not go unnoticed. We reward good work and good attitudes. Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand). Flexible Working Hours
This is not your usual 9-5 job.For those looking for more freedom with time, look no further. Build Connections
Form a network of the best people here and experience valuable connections. Get Paid Well
At Pickle Social Club, you deserve to get paid what you are worth! We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.Our mission isn't just about growing the sport of Pickleball; it's about.
#J-18808-Ljbffr
Clerical/Administrative Support —
Posted 11 days ago
Job Viewed
Job Description
Qualification: Bachelor's Degree/Post Graduate Diploma/Professional Degree
Employment Type: Internship
Responsibilities:
- Prepare cash sale and invoice for walk-in customers.
- Handle daily cash collection from cash sales (cash, credit card payment).
- Process sales orders from existing customers and salesmen.
- Prepare and maintain proper documentation of petty cash records and transactions.
- Maintain a systematic filing system and administrative records.
- Liaise with Customer Service Representatives or salespersons and follow up with customers on AR issues and queries raised by headquarters.
- Perform general administrative duties.
- Handle incoming customer phone calls.
- Follow up on customer overdue payments.
- Arrange goods delivery with drivers/courier companies/transportation companies.
- Perform any ad-hoc tasks and responsibilities assigned by the superior.
Job Location: Penang
Other Location: Sungai Jawi
Years of Experience: 0
Monthly Salary: MYR600-MYR800
Requirements:
- Prior administrative experience.
- Excellent computer skills, especially typing.
- Attention to detail.
Administrative Assistant - Business Support (Johor Bahru)
Posted 11 days ago
Job Viewed
Job Description
KPMG, a place where bold, new ideas are welcome and dedication is rewarded, is made up of outstanding people with a broad range of interests, talents and motivations. We invite you to join our team in Johor Bahru and to experience the KPMG difference as we continue to be The Clear Choice to our clients from every sector of business and industry imaginable. Aspiring to be an Employer of Choice, we create an atmosphere in which our employees will be inspired to excel. To this end, Johor Bahru office is seeking highly motivated and results oriented individuals to fuel our growth and embark on a journey of self-discovery.
Responsibilities:
- Provide administrative support
- Coordinating and preparation of deliverables in a timely manner
- Handling ad-hoc and general administrative responsibilities and tasks assigned
- Attending incoming and forwarding calls
- Attending incoming and outgoing mails
- Diploma in Business Administration or equivalent
- Accounting knowledge is an added advantage
- Good command of English and Bahasa Malaysia
- Good organizational and multi-tasking skills
- Minimum 1 year relevant working experience
Administrative Assistant - Business Support (Johor Bahru)
Posted 24 days ago
Job Viewed
Job Description
KPMG Malaysia
Full-time
Description:
KPMG, a place where bold, new ideas are welcome and dedication is rewarded, is made up of outstanding people with a broad range of interests, talents and motivations. We invite you to join our team in Johor Bahru and to experience the KPMG difference as we continue to be The Clear Choice to our clients from every sector of business and industry imaginable. Aspiring to be an Employer of Choice, we create an atmosphere in which our employees will be inspired to excel. To this end, Johor Bahru office is seeking highly motivated and results oriented individuals to fuel our growth and embark on a journey of self-discovery.
Responsibilities:
- Provide administrative support
- Coordinating and preparation of deliverables in a timely manner
- Handling ad-hoc and general administrative responsibilities and tasks assigned
- Attending incoming and forwarding calls
- Attending incoming and outgoing mails
Requirements :
- Diploma in Business Administration or equivalent
- Accounting knowledge is an added advantage
- Good command of English and Bahasa Malaysia
- Good organizational and multi-tasking skills
- Minimum 1 year relevant working experience
Be The First To Know
About the latest Scheduling coordinator Jobs in Malaysia !