14 Scheduling jobs in Malaysia
Assistant Manager, Scheduling
Posted 3 days ago
Job Viewed
Job Description
Job Description
Location: RedQ
Department: Group Scheduling
Entity: AAAMS
Status (Full time/part time/contract): Full time
JOB DESCRIPTION:
Your role as an Assistant manager, would be to manage & develop economically & operationally optimized AirAsia’s &/or AirAsia X flight schedules. This role ensures that all operational parameters and constraints are met, and that schedules produced are feasible. Additionally, managing the accurate publication of the flight schedules across various platforms, including airasia.com and the Navitaire reservations system.
WHAT YOU’LL CHAMPION:
Short Term & Long Term Schedule Development: You will lead the creation and distribution of aircraft routing solutions for AirAsia’s widebody and narrowbody network, ensuring operational feasibility and alignment with business goals.
Annual Budget Schedule Development: You will be a part of developing and aligning the company’s yearly budget into flight schedules.
Slots Management: You will be filing, managing & monitoring the slot portfolio at all airports.
Inventory Management: You will be responsible for transitioning the flight schedule from planning to live mode by uploading and updating the information in the Schedule Manager (New Skies). Additionally, you will coordinate with the Preflight team during flight rescheduling.
Maximizing Revenue: You will drive the implementation of strategic flight schedules for holidays and day-of-week patterns, optimizing revenue generation opportunities.
Operational Excellence: You will evaluate and implement fleet changes, special events, and charter schedules, ensuring they meet all operational requirements and support AirAsia’s goals.
Cross-Functional Collaboration: You will partner with operational teams to balance operational, financial, and efficiency objectives, ensuring a streamlined approach to schedule management.
Stakeholder Communication: You will facilitate clear and timely communication regarding future flight schedules to all internal and external stakeholders, ensuring alignment and transparency.
WHO YOU ARE:
Experienced Leader: With 3-5 years of leadership experience, you know how to inspire, engage, and empower teams to achieve both individual and collective success.
Strategic Thinker: Your 5-7 years of experience in airline planning and scheduling equips you with the expertise to evaluate complex data, optimize routes, and drive business outcomes.
Ethical and Integrity-Driven: You operate with the highest standards of personal ethics, integrity, and transparency in every aspect of your work.
Problem Solver & Decision Maker: Your strong problem-solving skills and critical thinking ability will guide the team through challenges while ensuring timely, effective decision-making.
Adaptable & Resilient: You thrive in dynamic environments, swiftly adjusting to changing conditions, redirecting your team’s focus when necessary, and maintaining high performance under pressure.
Collaborative & Communicative: With strong interpersonal and communication skills, you build relationships at all levels, ensuring smooth interactions with internal and external stakeholders.
WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
Based on your performance and contribution in this role, you’ll grow into becoming a Manager or even a Head of the department. In this role, you’ll lead key initiatives in schedule optimization, drive revenue-maximizing strategies, and build a high-performing team while collaborating with cross-functional teams to ensure operational efficiency and seamless execution of flight schedules.
WHAT YOU’LL ENJOY:
Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS:
Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and negotiation
GET TO KNOW AIRASIA:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. #J-18808-Ljbffr
Customer Experience & Scheduling Coordinator
Posted 1 day ago
Job Viewed
Job Description
This job is all about creating amazing experiences! As a Customer Experience & Scheduling Coordinator, you'll connect clients with coaches and handle inquiries. You might like this job because you enjoy helping people and love perfecting schedules!
Overview: We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience & Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail.
Key Responsibilities: Private Lesson Coordination
- Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person).
- Match customers with suitable coaches based on availability and requirements.
- Coordinate and schedule private lessons, ensuring confirmations from both customer and coach.
- Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs.
- Send timely reminders or updates to customers regarding their upcoming sessions.
- Track lesson attendance and follow-up when needed.
Customer Service & General Support
- Respond promptly and professionally to general customer inquiries via phone, live chat and social media.
- Assist customers with service inquiries, product usage questions, and general information requests.
- Provide accurate and detailed information about our services, programmes, pricing and policies.
- Address and resolve basic complaints or issues with empathy and a solution-first mindset.
- Help maintain a warm, friendly, and helpful brand presence across all touchpoints.
- Maintain comprehensive knowledge of company products and services to offer well-informed recommendations.
- Handle customer feedback constructively and proactively identify opportunities to improve service delivery.
Process Improvement & Internal Coordination
- Maintain accurate records of bookings and communications.
- Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience.
- Proactively flag recurring issues or scheduling inefficiencies for improvement.
- Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers.
- 1–2 years of experience in customer service or schedule coordination. Fresh graduates are welcome to apply.
- Comfortable using WhatsApp, Instagram, email, and/or live chat to communicate with customers in a professional and timely manner.
- Fluent in English , both written and spoken. Proficiency in additional languages is a plus.
- Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail.
- Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment.
Customer Relationship Management
Customer Service
Customer Experience Management
Shift Scheduling
Problem Solving
Detail Oriented
Company BenefitsLevel up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport.
Bonus & RewardsYour contributions will not go unnoticed. We reward good work and good attitudes.
Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).
Flexible Working HoursThis is not your usual 9-5 job.For those looking for more freedom with time, look no further.
Build ConnectionsForm a network of the best people here and experience valuable connections.
Get Paid WellAt Pickle Social Club, you deserve to get paid what you are worth!
We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.Our mission isn't just about growing the sport of Pickleball; it's about.
#J-18808-LjbffrCustomer Experience & Scheduling Coordinator
Posted 4 days ago
Job Viewed
Job Description
We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience & Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail.
Key Responsibilities:
Private Lesson Coordination Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person). Match customers with suitable coaches based on availability and requirements. Coordinate and schedule private lessons, ensuring confirmations from both customer and coach. Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs. Send timely reminders or updates to customers regarding their upcoming sessions. Track lesson attendance and follow-up when needed. Customer Service & General Support Respond promptly and professionally to general customer inquiries via phone, live chat and social media. Assist customers with service inquiries, product usage questions, and general information requests. Provide accurate and detailed information about our services, programmes, pricing and policies. Address and resolve basic complaints or issues with empathy and a solution-first mindset. Help maintain a warm, friendly, and helpful brand presence across all touchpoints. Maintain comprehensive knowledge of company products and services to offer well-informed recommendations. Handle customer feedback constructively and proactively identify opportunities to improve service delivery. Process Improvement & Internal Coordination Maintain accurate records of bookings and communications. Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience. Proactively flag recurring issues or scheduling inefficiencies for improvement. Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers. Job Requirements
1–2 years of experience
in customer service or schedule coordination. Fresh graduates are welcome to apply. Comfortable using WhatsApp, Instagram, email, and/or live chat
to communicate with customers in a professional and timely manner. Fluent in English , both written and spoken. Proficiency in additional languages is a plus. Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail. Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment. Skills
Customer Relationship Management Customer Service Customer Experience Management Shift Scheduling Problem Solving Detail Oriented Company Benefits
Level up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport. Bonus & Rewards
Your contributions will not go unnoticed. We reward good work and good attitudes. Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand). Flexible Working Hours
This is not your usual 9-5 job.For those looking for more freedom with time, look no further. Build Connections
Form a network of the best people here and experience valuable connections. Get Paid Well
At Pickle Social Club, you deserve to get paid what you are worth! We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.Our mission isn't just about growing the sport of Pickleball; it's about.
#J-18808-Ljbffr
Scheduling Projects & Systems Analyst
Posted 1 day ago
Job Viewed
Job Description
Job Description
Location: RedQ
Department: Group Scheduling
Entity: AAAMS
Status (Full time/part time/contract): Full time
JOB DESCRIPTION:
As a Scheduling Projects & Systems Analyst you will be playing a pivotal role in supporting the Schedule Planning team by ensuring all the planning systems are up to date with relevant business rules and base data. Extending the support to the team in project management, system implementation and testing, Automation and process standardization. You will report directly to the Scheduling Manager (Projects) on extending the support for various projects
related to process standardization, system implementation and automation across the Schedules Planning function.
WHAT YOU’LL CHAMPION:
Manage the business rules and all the relevant rules are up to date in two scheduling systems.
Good understanding of flight schedules, configurations and system mechanisms.
Maintains internal process and workflow documentation via Google Sites.
Collaboration with different teams for testing, system implementation and automation.
Work closely with various stakeholders to manage new projects, promo campaigns and new routes launching.
WHO YOU ARE:
Candidate should hold a bachelor’s degree in computer science or Information Technology, or a related field.
We are looking for recent university graduates or those with 1-2 years of experience in IT support or a related role.
Candidate will be expected to have a minimum of one year experience in relevant or similar positions.
Experience in Python and any BI Dashboard development will be an added advantage.
Detail-oriented and ability to maintain a good level of accuracy and good organizational skills.
Experience with New Skies and testing and validation of new products will be a plus.
Experience with Google suites (Sheets, Docs and Slides).
Uphold high standards of integrity and exercise discretion when dealing with confidential information.
To ensure that resolutions and/or workaround solutions to the requests are provided in a timely manner.
To ensure that all assigned tickets are followed up and resolved in accordance with the service level agreement.
To ensure that the improvement plan for system enhancement and upgrade, new feature implementation and integration is fully executed.
Self-starter and fast learner of new tools and tasks with minimum supervision.
A team player who can adapt to complex situations.
Demonstrates effective time management and the ability to multitask across multiple projects.
Possess excellent interpersonal skills, a strong team player mindset and a customer-centric approach.
Demonstrates excellent written and verbal communication skills in English.
Collaborate closely with departments like Route Revenue, Preflight, inflight, SANTAN, Engineering, Network, IT, OPS to deliver projects effectively and efficiently.
WHERE YOU’LL GO:
At AirAsia, your career possibilities are endless—whether you’re transitioning from an entry- level role or moving into more senior leadership positions, you’ll have the opportunity to grow within a dynamic and evolving organization.
Based on your performance and contributions, you will have the potential to advance to a Senior executive position or even progress to a manager. In this role, you will continue to refine your expertise in Project Management, Change Management, Planning systems administration and automation.
WHAT YOU’LL ENJOY:
Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS:
Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and negotiation
GET TO KNOW AIRASIA:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre- existing agreement in place.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. #J-18808-Ljbffr
Manager I, Planning & Scheduling
Posted 1 day ago
Job Viewed
Job Description
Manager I, Planning & Scheduling
Job Description
The WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across the location accounts under the supervision and alignment of the Geo Leader. They can move across multiple industry verticals and WFM platforms in a multi-skill, multimedia environment, while building solid relationships with both our internal cross-functional teams and our client partners. The WFM Manager ensures WFM practice balances the needs of the client, business and the needs of our agents as optimally as possible, driving continual improvement and adaptation.
+ Set strategic direction and manages overall delivery of Capacity Planning, scheduling, and WFM related metrics of the accounts within the location.
+ Stands as representative and Point of Contact for the clients they manage their business for the WFM part.
+ Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet contractual requirements.
+ Work with the onsite and offshore WFM team to provide Planning and scheduling requirements for each account.
+ Responsible for driving achievement of resource planning metrics.
+ Brief management on status of WFM functions and metrics.
+ Coordinates with Operations (Operational Managers) DPE/ Account Management and Clients to ensure WFM processes and practices are in place and properly executed.
+ Educating both their Direct reports and other functions stake holders about pre-defined process and procedures by Senior leadership of WFM.
+ Identify and leverage best practices.
+ Ensure effective use of resources and automated systems.
+ Implements productivity and revenue increase by driving efficiency and other related initiatives.
+ Act as escalation point to address and resolve WFM support matters for the program.
+ Manage and ensure delivery of the executions of WFM plans, ensuring the onsite and offshore team is meeting deliverables and deadlines.
+ Manage the ongoing development of the onsite WFM Teams (Employee satisfaction, upskilling).
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Scheduling Projects & Systems Analyst
Posted 4 days ago
Job Viewed
Job Description
Department: Group Scheduling
Entity: AAAMS
Status (Full time/part time/contract): Full time
JOB DESCRIPTION:
As a Scheduling Projects & Systems Analyst you will be playing a pivotal role in supporting the Schedule Planning team by ensuring all the planning systems are up to date with relevant business rules and base data. Extending the support to the team in project management, system implementation and testing, Automation and process standardization. You will report directly to the Scheduling Manager (Projects) on extending the support for various projects related to process standardization, system implementation and automation across the Schedules Planning function.
WHAT YOU’LL CHAMPION: Manage the business rules and all the relevant rules are up to date in two scheduling systems.
Good understanding of flight schedules, configurations and system mechanisms.
Maintains internal process and workflow documentation via Google Sites.
Collaboration with different teams for testing, system implementation and automation.
Work closely with various stakeholders to manage new projects, promo campaigns and new routes launching.
WHO YOU ARE: Candidate should hold a bachelor’s degree in computer science or Information Technology, or a related field.
We are looking for recent university graduates or those with 1-2 years of experience in IT support or a related role.
Candidate will be expected to have a minimum of one year experience in relevant or similar positions.
Experience in Python and any BI Dashboard development will be an added advantage.
Detail-oriented and ability to maintain a good level of accuracy and good organizational skills.
Experience with New Skies and testing and validation of new products will be a plus.
Experience with Google suites (Sheets, Docs and Slides).
Uphold high standards of integrity and exercise discretion when dealing with confidential information.
To ensure that resolutions and/or workaround solutions to the requests are provided in a timely manner.
To ensure that all assigned tickets are followed up and resolved in accordance with the service level agreement.
To ensure that the improvement plan for system enhancement and upgrade, new feature implementation and integration is fully executed.
Self-starter and fast learner of new tools and tasks with minimum supervision.
A team player who can adapt to complex situations.
Demonstrates effective time management and the ability to multitask across multiple projects.
Possess excellent interpersonal skills, a strong team player mindset and a customer-centric approach.
Demonstrates excellent written and verbal communication skills in English.
Collaborate closely with departments like Route Revenue, Preflight, inflight, SANTAN, Engineering, Network, IT, OPS to deliver projects effectively and efficiently.
WHERE YOU’LL GO: At AirAsia, your career possibilities are endless—whether you’re transitioning from an entry- level role or moving into more senior leadership positions, you’ll have the opportunity to grow within a dynamic and evolving organization.
Based on your performance and contributions, you will have the potential to advance to a Senior executive position or even progress to a manager. In this role, you will continue to refine your expertise in Project Management, Change Management, Planning systems administration and automation.
WHAT YOU’LL ENJOY: Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other
OUR HIRING PROCESS: Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and negotiation
GET TO KNOW AIRASIA: AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly. GET TO KNOW US: Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre- existing agreement in place.
We are all different
- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives
- AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. #J-18808-Ljbffr
Customer Experience and Scheduling Coordinator
Posted 1 day ago
Job Viewed
Job Description
Company Overview
At Pickle Social Club (PSC), we’re redefining wellness through sport, community, and unforgettable experiences – with pickleball at the heart of it all.
As part of WFH Holding Co., PSC works alongside TRIBE, Strong, and Sync Social Club to create spaces where wellness, social connection, and experiences thrive. Together, we’re creating spaces for how people connect, move, and feel their best.
If you’re passionate about joining a purpose-driven team that’s reimagining fitness and wellness in Malaysia and beyond – we’d love to meet you.
Job Overview:
We're looking for a service-oriented individual who thrives on communication and coordination. As a Customer Experience & Scheduling Coordinator, your primary focus will be managing private lesson inquiries ensuring a smooth experience for both our clients and coaches. You’ll also support other front-line customer service tasks and play a key role in ensuring smooth operations. This role is ideal for someone who enjoys customer interaction, excels at coordination and has strong attention to detail.
Key Responsibilities:
Private Lesson Coordination
- Manage private lesson enquiries from customers (via WhatsApp, Instagram, email or in person).
- Match customers with suitable coaches based on availability and requirements.
- Coordinate and schedule private lessons, ensuring confirmations from both customer and coach.
- Communicate clearly with coaches to confirm lesson slots and manage any rescheduling needs.
- Send timely reminders or updates to customers regarding their upcoming sessions.
- Track lesson attendance and follow-up when needed.
Customer Service & General Support
- Respond promptly and professionally to general customer inquiries via phone, live chat and social media.
- Assist customers with service inquiries, product usage questions, and general information requests.
- Provide accurate and detailed information about our services, programmes, pricing and policies.
- Address and resolve basic complaints or issues with empathy and a solution-first mindset.
- Help maintain a warm, friendly, and helpful brand presence across all touchpoints.
- Maintain comprehensive knowledge of company products and services to offer well-informed recommendations.
- Handle customer feedback constructively and proactively identify opportunities to improve service delivery.
Process Improvement & Internal Coordination
- Maintain accurate records of bookings and communications.
- Collaborate with the marketing and operations teams to ensure a smooth and cohesive customer experience.
- Proactively flag recurring issues or scheduling inefficiencies for improvement.
- Stay informed about company policies, promotions, and service offerings to deliver accurate and up-to-date information to customers.
Job Requirements
- 1–2 years of experience in customer service or schedule coordination. Fresh graduates are welcome to apply.
- Comfortable using WhatsApp, Instagram, email, and/or live chat to communicate with customers in a professional and timely manner.
- Fluent in English , both written and spoken. Proficiency in additional languages is a plus.
- Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail.
- Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment.
Why You’ll Love Working With Us
- Exclusive Experience : Join one of Malaysia’s fastest-growing boutique sports and fitness brands and be part of a vibrant, pioneering community.
- Embrace Growth : Access opportunities for professional and personal development here as we expand our business into new markets and regions.
- Bonus & Rewards : We recognise and reward contributions and a positive attitude with bonuses and incentives.
- Build Connections : Form a network of the best people here and Build valuable connections.
- Wellness Benefits : Stay active with free pickleball group lessons at Pickle Social Club, fitness classes at TRIBE (our sister brand), and access to our upcoming new wellness brand offerings.
- Exclusive Discounts : Enjoy special pricing on in-house merchandise, fitness packages, and products from our affiliate partners.
Be The First To Know
About the latest Scheduling Jobs in Malaysia !
Customer Experience and Scheduling Coordinator
Posted 4 days ago
Job Viewed
Job Description
in customer service or schedule coordination. Fresh graduates are welcome to apply. Comfortable using WhatsApp, Instagram, email, and/or live chat
to communicate with customers in a professional and timely manner. Fluent in English , both written and spoken. Proficiency in additional languages is a plus. Organized and efficient , with the ability to multitask and manage day-to-day scheduling with attention to detail. Proactive and adaptable , able to take initiative and adjust quickly in a fast-paced, changing environment. Why You’ll Love Working With Us Exclusive Experience : Join one of Malaysia’s fastest-growing boutique sports and fitness brands and be part of a vibrant, pioneering community. Embrace Growth : Access opportunities for professional and personal development here as we expand our business into new markets and regions. Bonus & Rewards : We recognise and reward contributions and a positive attitude with bonuses and incentives. Build Connections : Form a network of the best people here and Build valuable connections. Wellness Benefits : Stay active with free pickleball group lessons at Pickle Social Club, fitness classes at TRIBE (our sister brand), and access to our upcoming new wellness brand offerings. Exclusive Discounts : Enjoy special pricing on in-house merchandise, fitness packages, and products from our affiliate partners.
#J-18808-Ljbffr
Senior Dispatching/Scheduling Automation Engineer (Manufacturing IT)
Posted 1 day ago
Job Viewed
Job Description
- Full-time
- Good knowledge in control/optimization of material flow or scheduling and dispatching of material to equipment
- Good programming skills in one high level programming language like Java/C# or other with Java/C# comparable language.
- Good knowledge in SQL, XML and JSON.
- Good knowledge in webservices/soap technology
- Very good understanding of complex IT architecture.
- Experience in work with big data.
- At least 5 years’ experience with scope on information technologies
- Benefits: Company Insurances, Transport Allowance, Flexi Work hours, Car Loan Subsidy, Meal Subsidy, High EPF, etc.
Bosch in Malaysia is a part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life”. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd. In Malaysia, Bosch is active in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
The company has three manufacturing sites and research and development offices in Penang, producing automotive electronics, power tools and steering systems, and now a fourth plant with a final testing centre for sensors and semiconductors.
PgP5 Plant is Bosch Group’s newest expansion in Malaysia a semiconductor test site in Batu Kawan Penang. The construction has begun in May 2021 and first series of production commenced in 2023. With the long-term forecasts for growth of semiconductor component quantities, coupled with the front-end production in Bosch’s Dresden facility in Germany, capacity expansion is required for the back-end production, which is the final testing phase of semiconductors and sensors. PgP5 will primarily focus on the final testing of components manufactured at Bosch Automotive Electronics’ fab in Dresden, Germany. The plant will also house R&D and training facilities.
• Being part of the team that managed the APF (Advance Productivity Family)of the plant. The APF is a suite of fully integrated software components developed to improve the design, analysis, and event-by-event operation of complex manufacturing facilities. APF can be targeted at solving multiple problems in your facility and is employed for reporting and dispatching, factory automation, or a combination of these goals.
• Develop, configure, and maintain APF Formatter logic for data normalization, feature extraction, and transformation across multiple tools and processes.
• Design and implement APF Activity Manager workflows to automate execution of control strategies and data processing routines.
• Collaborate with cross-functional teams (Process Engineering, Equipment Engineering, IT, and MES teams) to integrate tool, metrology, and MES data streams.
• Create and maintain robust trigger conditions and activity dependencies for high-volume manufacturing environments.
• Optimize APF applications for performance, reliability, and scalability in high-throughput fab settings.
• Troubleshoot APF-related issues and provide long-term solutions through root-cause analysis and system tuning.
• Author technical documentation, configuration guides, and provide training to internal stakeholders.
• Analyze and estimate KPIs within interdisciplinary teams
• Personality: motivated, strong in communication, cooperative in working with colleagues and external parties, assertive personality, ready to travel on occasional business trips.
• Working Style: independent, result- and quality-oriented and reliable.
• Experience and Knowledge:
• Enjoy working with people in interdisciplinary international teams
• Good communication skills and immediate understanding of complex coherences.
• Enthusiasm: interdisciplinary thinking and interest in Leading Edge Semiconductor technology.
• Languages: good proficiency in English language.
• Education: Bachelor Degree or Master Degree in Information Technology or Computer Science or any comparable studies on IT.
Dispatching/Scheduling Automation Engineer/ Developer (Manufacturing IT)
Posted 1 day ago
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Job Description
Company Description
Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd. In Malaysia, Bosch is active in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has three manufacturing sites and research and development offices in Penang, producing automotive electronics, power tools and steering systems, and soon a fourth plant with a final testing centre for sensors and semiconductors. In 2020, Bosch Malaysia generated consolidated sales of RM 518.4 million (108.1 million euros), and currently employs more than 4,000 associates.
PgP5 Plant is Bosch Group’s newest expansion in Malaysia a semiconductor test site in Batu Kawan Penang. The construction has begun in May 2021 and first series of production to commence in 2023. With the long-term forecasts for growth of semiconductor component quantities, coupled with the front-end production in Bosch’s Dresden facility in Germany, capacity expansion is required for the back-end production, which is the final testing phase of semiconductors and sensors. PgP5 will primarily focus on the final testing of components manufactured at Bosch Automotive Electronics’ fab in Dresden, Germany. The plant will also house R&D and training facilities.
Bosch in Malaysia is a part of the Bosch Group, a leading global supplier of technology and services. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life”.
Job Description- Being part of the team that managed the APF (Advance Productivity Family) of the plant. The APF is a suite of fully integrated software components developed to improve the design, analysis, and event-by-event operation of complex manufacturing facilities. APF can be targeted at solving multiple problems in the facility and is employed for reporting and dispatching, factory automation, or a combination of these goals.
- Develop, configure, and maintain APF Formatter logic for data normalization, feature extraction, and transformation across multiple tools and processes.
- Design and implement APF Activity Manager workflows to automate execution of control strategies and data processing routines.
- Collaborate with cross-functional teams (Process Engineering, Equipment Engineering, IT, and MES teams) to integrate tool, metrology, and MES data streams.
- Create and maintain robust trigger conditions and activity dependencies for high-volume manufacturing environments.
- Optimize APF applications for performance, reliability, and scalability in highthroughput fab settings.
- Troubleshoot APF-related issues and provide long-term solutions through rootcause analysis and system tuning.
- Author technical documentation, configuration guides, and provide training to internal stakeholders.
- Analyze and estimate KPIs within interdisciplinary teams
- Personality: motivated, strong in communication, cooperative in working with colleagues and external parties, assertive personality, ready to travel on occasional business trips.
- Working Style: independent, result- and quality-oriented and reliable.
- Experience and Knowledge:
- Good knowledge in control/optimization of material flow or scheduling and dispatching of material to equipment
- Good programming skills in one high level programming language like Java/C# or other with Java/C# comparable language
- Good knowledge in SQL, XML and JSON
- Good knowledge in webservices/soap technology
- Very good understanding of complex IT architecture
- Experience in work with big data.
- Previous experience in information technologies is an advantage. Fresh graduates are also encouraged to apply.
- Enjoy working with people in interdisciplinary international teams
- Good communication skills and immediate understanding of complex coherences.
- Enthusiasm: interdisciplinary thinking and interest in Leading Edge Semiconductor technology.
- Languages: good proficiency in English language.
- Education: Bachelor Degree or Master Degree in Information Technology or Computer Science or any comparable studies on IT.
- Leave Entitlement e.g: Annual Leave, Medical Leave and etc
- Company Insurances and etc