2 Sap Successfactors Professional jobs in Malaysia

As a Business Sales & Delivery Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM’s top technologies. If you’re ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development Your role and responsibilities The Solution and Delivery Lead is the cornerstone to Service Delivery Excellence. The Solution and Delivery Lead ensures client needs are satisfied by constructing partnerships between the client, delivery organization, vendors, and subcontractor organizations and managing the implementation of these partnerships to ensure positive client satisfaction. The Solution and Delivery Lead works with the PE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations and provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The Solution and Delivery Lead manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the PE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives. The Solution and Delivery Lead may also perform the lead Service Delivery Manager role where appropriate to a client account. This includes management of the client operational relationship, client satisfaction, managing the cost model, supplier management, compliance posture, reporting and task management of the account delivery team Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise - Manage the day-to-day Service Delivery operations and act as an interface between Delivery and the client account Project Executive (PE). - Achieve agreed Account satisfaction targets; participate in the Account Satisfaction process to drive improvements in service quality. - Assist clients in the achievement of their key business imperative. - Follow standard Service Management processes and adopt tools as appropriate. - Contribute to GP target for the client account. - Assist PEs in the identification of business growth opportunities. - Manage incidents as key success factor. Ensure adequate communication with client and Delivery Partner in any major incident. Perform "Exec Alerts" as defined. - Fulfill process requirements and avoid unauthorized change execution. - Manage Account Compliance - Ensure day-to-day service operations communications are delivered to the client. - Provide leadership and direction to the Service Delivery teams involved in service delivery. - Develop and present client reports. - Support Account planning/strategy. - Support Proposal development for account including qualification of new business opportunities - Continually identify ways to reduce costs, enhance service and process quality. - Monitor and manage service delivery performance of Subcontractor/third party. - Provide input to and help deliver transition plans. - Support the PE in the management of contract change and service-related issues. - Provide appropriate account-specific information to service suppliers. - Attend joint agreed IBM/business/Project team meetings, as appropriate ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status. OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application. Job Title SAP Sales and Delivery Executive Job ID 43558 City / Township / Village PETALING JAYA State / Province Selangor Country Malaysia Work arrangement Hybrid Area of work Consulting Employment type Regular Position type Professional Up to 40% or 2 days a week (home on weekends- based on project requirements) Company (0088) IBM Malaysia Sdn. Bhd. Shift General (daytime) Is this role a commissionable/sales incentive based position?

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