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Deputy Manager, Customer Lifecycle Management

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Deputy Manager, Customer Lifecycle Management

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Prudential BSN Takaful Berhad Deputy Manager, Customer Lifecycle Management

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Deputy Manager, Customer Lifecycle Management

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Prudential BSN Takaful Berhad Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Being able to coordinate, identify and escalate project deliverables. Performing project monitoring and reports via excel and powerpoint

Roles & Responsibilities

Customer Lifecycle Management

End-to-end campaign management for leads management, acquisition, upselling, x-selling, nurturing and onboarding. Design customer journey mapping and develop engagement framework and loyalty framework. Partnership management and responsible to procure more partnerships for future campaigns. Adapt changes to the customer lifecycle management framework based on data to be captured once CEP goes live. Campaign ideation and formulation.

Customer Engagement Platform

Gather business requirements from campaign owners from data attributes to journey design on MS Visio. Ad brief management on the creative requirement for the CEP. Stakeholder management from campaign owners, brand & comms, UDP, data and IT. Coordinate and manage UAT processes and overall business project management activities. Define project plan, deliverables, and timelines. Ensuring all deliverables are within the stipulated timeline. Monitor campaign progress and assess the effectiveness of campaign.

Job Requirements

Bachelor’s Degree in Marketing, Business, Data Analytics, or a related field. Minimum 3 years of experience in customer lifecycle management, marketing, or retention strategies. Experience working with Salesforce Marketing Cloud Builders and Studios: Email Studio, Content Builder, Contact Builder, Advertising Studio, Mobile Studio, Personalization Builder for Emails and SMS, WhatsApp and other Channels, Marketing Cloud Personalisation, Datorama (Marketing Cloud Intelligence) is a must and preferred. Develop responsive email templates with extensive knowledge of AMPscript and Guide Template Language. Proven success in persistency improvement, retention strategies, and upsell/cross-sell campaigns. Strong analytical skills, including experience with customer segmentation, predictive modeling, and campaign measurement. Proficiency in CRM systems, marketing automation tools, and customer analytics platforms. Exceptional communication and leadership skills, with the ability to influence and inspire cross-functional teams. Extensive experience utilizing Journey Builder and extensive hands on working with Custom Activities.

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Insurance Referrals increase your chances of interviewing at Prudential BSN Takaful Berhad by 2x Sign in to set job alerts for “Customer Service Manager” roles.

Customer Service Lead - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Regional Customer Service Manager – Flights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Manager / Manager, Customer Experience (OM)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Shah Alam, Selangor, Malaysia 19 hours ago Regional Customer Service Manager – Japan (based in KL/Yokohama)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago CS - Customer Service Associate (Indonesia Market) based in Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

• Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

• Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

• In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

• Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

• Collaborate with other P&C chapters keep training materials and process documentation up to date

• Lead project streams or small projects or initiatives within the respective area

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are

In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

• Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

• Ability to navigate complex HR Data structure

• Strong knowledge in business solutions like Workday and its business processes

• Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Subject Matter Expert - Employee Lifecycle Management page is loadedSubject Matter Expert - Employee Lifecycle Management Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (22 dias restantes para se candidatar) job requisition id 202508-119968

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

• Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

• Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

• In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

• Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

• Collaborate with other P&C chapters keep training materials and process documentation up to date

• Lead project streams or small projects or initiatives within the respective area

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are

In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

• Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

• Ability to navigate complex HR Data structure

• Strong knowledge in business solutions like Workday and its business processes

• Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives. Responsibilities Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

Collaborate with other P&C chapters keep training materials and process documentation up to date

Lead project streams or small projects or initiatives within the respective area

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization. You bring the following Experience: 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

Ability to navigate complex HR Data structure

Strong knowledge in business solutions like Workday and its business processes

Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Subject Matter Expert - Employee Lifecycle Management page is loaded Subject Matter Expert - Employee Lifecycle Management Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (22 dias restantes para se candidatar) job requisition id 202508-119968 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives. Responsibilities Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

Collaborate with other P&C chapters keep training materials and process documentation up to date

Lead project streams or small projects or initiatives within the respective area

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization. You bring the following Experience: 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

Ability to navigate complex HR Data structure

Strong knowledge in business solutions like Workday and its business processes

Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr

Driving a client-centric and digital-first culture, this role delivers best-in-class behavioural insights translating to fact-based decisions by the business. Ensuring relevant and robust behavioural data on our digital interactive client platform, scaling data management and analysis, and enabling data-driven insight decision-making are the focus areas of this role.

A proven track record in building and deploying (financial services) customer behaviour analytic solutions is required, ideally with a focus on clickstream data using Google Analytics and diagnostic tools such as Content Square, Adobe Analytics, WalkMe, or Qualtrics. Experience in building dynamic dashboards (e.g., Tableau, Power BI) for business stakeholders is essential.

The role leads behavioural insights for the core web digital platform, aiming to meet the team’s needs in delivering strategic directions and maintaining high integrity in methodologies and results.

Key Responsibilities

1. Collaborate with internal stakeholders to understand insight needs, align research objectives, identify target segments, and outline research plans.
2. Design quantitative research studies, including surveys for Voice of Customer/User/Employee, creative testing, and feature prioritisation.
3. Implement, launch, and monitor surveys on platforms like Qualtrics.
4. Conduct analysis from raw survey data, including verbatim analysis.
5. Stay informed on well-designed research programs and latest survey techniques.
6. Triangulate research with internal data, market research, and secondary sources.
7. Utilize statistical tools for analysis, such as correlation and causation models.
8. Qualitative research skills are a plus.
9. Communicate insights through data analysis, reports, visualisations, and presentations.
10. Proactively solve problems and develop recommendations based on data.
11. Work with service and UX designers, advising on insights during product discovery.
12. Deliver high-quality work with a proactive approach.
13. Represent the client’s voice internally and champion insights within the organisation.

Skills and Experience

• Strategic thinker with strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Team player capable of strategic and tactical work.
• Organised with experience managing multiple projects.
• Experience in client lifecycle marketing across multiple channels.
• Strong product knowledge and stakeholder adaptability.
• Collaborative working style with global teams.
• Experience in quantitative and qualitative client research workshops.

Key Stakeholders

• Research & Insights Team Members
• CXID Team Members, especially Service Design and UX Design
• Chief Product Owner teams
• Internal Data team
• Internal Technology team (for technology integrations and governance)

Qualifications

• Degree in Business, Communications, Marketing, HCI, Information Design, Psychology, or related field, or equivalent practical experience.
• 8+ years supporting quantitative research in complex domains.
• Proven data analysis and insight generation skills.
• Strong skills in PowerPoint and Excel.
• Solid presentation skills.
• Knowledge of Qualtrics, including survey building, dashboarding, TextIQ, and reporting, is advantageous.
• Qualitative research experience is a plus.

About Standard Chartered

We are an international bank committed to making a positive difference for clients and communities. We value diversity and inclusion, and our purpose is to drive commerce and prosperity through our unique diversity, aligned with our brand promise to be here for good.

Our values emphasize doing the right thing, never settling, and being better together.

What We Offer

We offer a competitive salary and benefits supporting your wellbeing, including retirement, health, and life insurance, flexible time-off, wellbeing support, continuous learning opportunities, and an inclusive culture that celebrates diversity.

Recruitment Assessments

Some roles include assessments to evaluate suitability. If invited, it indicates your application has advanced to an important stage. Visit our careers website at .

#J-18808-Ljbffr

Driving a client-centric and digital-first culture, this role delivers best-in-class behavioural insights translating to fact-based decisions by the business. Ensuring relevant and robust behavioural data on our digital interactive client platform, scaling data management and analysis, and enabling data-driven insight decision-making are the focus areas of this role. A proven track record in building and deploying (financial services) customer behaviour analytic solutions is required, ideally with a focus on clickstream data using Google Analytics and diagnostic tools such as Content Square, Adobe Analytics, WalkMe, or Qualtrics. Experience in building dynamic dashboards (e.g., Tableau, Power BI) for business stakeholders is essential. The role leads behavioural insights for the core web digital platform, aiming to meet the team’s needs in delivering strategic directions and maintaining high integrity in methodologies and results. Key Responsibilities

Collaborate with internal stakeholders to understand insight needs, align research objectives, identify target segments, and outline research plans. Design quantitative research studies, including surveys for Voice of Customer/User/Employee, creative testing, and feature prioritisation. Implement, launch, and monitor surveys on platforms like Qualtrics. Conduct analysis from raw survey data, including verbatim analysis. Stay informed on well-designed research programs and latest survey techniques. Triangulate research with internal data, market research, and secondary sources. Utilize statistical tools for analysis, such as correlation and causation models. Qualitative research skills are a plus. Communicate insights through data analysis, reports, visualisations, and presentations. Proactively solve problems and develop recommendations based on data. Work with service and UX designers, advising on insights during product discovery. Deliver high-quality work with a proactive approach. Represent the client’s voice internally and champion insights within the organisation. Skills and Experience

Strategic thinker with strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. Team player capable of strategic and tactical work. Organised with experience managing multiple projects. Experience in client lifecycle marketing across multiple channels. Strong product knowledge and stakeholder adaptability. Collaborative working style with global teams. Experience in quantitative and qualitative client research workshops. Key Stakeholders

Research & Insights Team Members CXID Team Members, especially Service Design and UX Design Chief Product Owner teams Internal Data team Internal Technology team (for technology integrations and governance) Qualifications

Degree in Business, Communications, Marketing, HCI, Information Design, Psychology, or related field, or equivalent practical experience. 8+ years supporting quantitative research in complex domains. Proven data analysis and insight generation skills. Strong skills in PowerPoint and Excel. Solid presentation skills. Knowledge of Qualtrics, including survey building, dashboarding, TextIQ, and reporting, is advantageous. Qualitative research experience is a plus. About Standard Chartered

We are an international bank committed to making a positive difference for clients and communities. We value diversity and inclusion, and our purpose is to drive commerce and prosperity through our unique diversity, aligned with our brand promise to be here for good. Our values emphasize doing the right thing, never settling, and being better together. What We Offer

We offer a competitive salary and benefits supporting your wellbeing, including retirement, health, and life insurance, flexible time-off, wellbeing support, continuous learning opportunities, and an inclusive culture that celebrates diversity. Recruitment Assessments

Some roles include assessments to evaluate suitability. If invited, it indicates your application has advanced to an important stage. Visit our careers website at

.

#J-18808-Ljbffr

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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• Actively engage with the local management team / business units for long term and sustainable product solutions that best suit the local market;
• Proactively explore and extract potential product solution in sync with market business strategy
• Design and implement integrated product solution under dynamic working environment
• Initiate and collaborate with both local and regional product teams to continuously review and enhance the current product usability, functionality and performance
• Define user stories and prioritization of the backlog and collaborate closely with product design, QA, and engineering teams to drive solutions in ensuring product deliverables and timelines are met
• Work closely with internal stakeholders to map and translate emerging customer requirements and develop them into detailed product specifications and business and functional requirements
• Take end-to-end ownership of the product, from ideation, design, feature prioritization, development, UAT testing, and go-live, to post-launch improvements and future iterations
  
  

Job Description

• Actively engage with the local management team / business units for long term and sustainable product solutions that best suit the local market;
• Proactively explore and extract potential product solution in sync with market business strategy
• Design and implement integrated product solution under dynamic working environment
• Initiate and collaborate with both local and regional product teams to continuously review and enhance the current product usability, functionality and performance
• Define user stories and prioritization of the backlog and collaborate closely with product design, QA, and engineering teams to drive solutions in ensuring product deliverables and timelines are met
• Work closely with internal stakeholders to map and translate emerging customer requirements and develop them into detailed product specifications and business and functional requirements
• Take end-to-end ownership of the product, from ideation, design, feature prioritization, development, UAT testing, and go-live, to post-launch improvements and future iterations
  
  

Requirements

• Minimum Bachelor's degree from a recognized university
• At least 3 - 5 years of experience in Product Management, Project Management or Technology Consulting. Fresh graduates with technical degrees (Software Engineering, Computer Science, Engineering etc) are encouraged to apply.
• Prior experience in the e-commerce, food delivery or fintech industry is a plus
• Independent in drawing wireframes, crafting BRDs and designing test cases in a product capacity
• Strong communication skills with the ability to engage and influence stakeholders
• Well verse in both English and Malay, both written and verbal. Fluency in Mandarin is a plus
• Has strong passion in the eCommerce, food delivery or fintech industry
• Highly goal-driven, resourceful and able to work well independently in dynamic environments

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management, Strategy/Planning, and Product Management
• Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

You will be responsible and accountable for one or more TECH product solutions that support and influence business objectives for stakeholders within AIA. This role requires you to manage the product lifecycle and delivery, while effectively communicating and influencing across multiple stakeholder groups—including internal IT teams, third-party vendors, and senior business leadership.

Success in this role demands strong organizational skills, the ability to multitask in a complex environment, and excellent interpersonal abilities. You will play a key role in ensuring that product outcomes are aligned with overall company goals.

Roles And Responsibilities

• Product Management
• Own and drive the success of IT product(s) that support business strategy, including planning and maintaining a product roadmap aligned with overall business objectives. Focus on delivering high-quality, innovative features and enhancements.
• Manage and coordinate cross-functional teams—including IT, business units, and third-party vendors—throughout the entire product delivery lifecycle to ensure alignment with business goals. Lead project management efforts when required.
• Engage and influence business stakeholders to prioritize product demands in alignment with software engineering teams.
• Oversee end-to-end system implementation and execution, ensuring timely and effective delivery.
• Develop detailed product specifications (e.g., UI/UX designs, functional specification documents) in collaboration with internal and external IT stakeholders to guide and prioritize delivery efforts.
• Lead end-to-end testing activities, including user coordination, feedback management, and functional validation.
• Support the development of business cases related to your product scope, with an understanding of the financial impact of proposed initiatives.
• Monitor and evaluate the success of product launches, including conducting post-launch reviews and performance tracking.
• Stakeholder Management
• Manage, optimize, and prioritize business demands in alignment with value generation and available resource capacity, working closely with heads of business units.
• Build, negotiate, and influence strong relationships with senior leadership and managers across divisions to ensure delivery of credible and consistent solution services.
• Manage and influence relationships with vendors, business partners, and Group IT to enable flexible and effective delivery outcomes.
• Strategic Planning
• Formulate and define the long- and mid-term strategic plans for the unit, ensuring alignment with IT and business priorities across the assigned portfolio(s).
• Identify, develop, and nurture strong leadership and high-performing individual contributors to build a capable team that effectively supports business demands.
• Lead and influence a culture of cost-efficient, agile, and flexible delivery of IT solutions, while upholding governance standards.
• Establish and implement policies, procedures, standards, and best practices to drive a center of excellence for IT solution delivery.
• People Development & Management
• Lead, attract, and retain high-quality individual contributors to build strategic and operational capabilities that are sustainable by:
• Setting clear direction and goals, and engaging team members to translate these into actionable outcomes.
• Developing leaders and high performers through targeted learning and development initiatives.
• Promoting a mindset focused on effective, high-quality processes.
• Manage and optimize resource planning and utilization to maximize output in support of business demands.
• Coach and mentor team members to strengthen both technical and soft skills required for successful execution.
• Drive team performance and individual development plans in alignment with the overall IT strategic direction.
  

Minimum Job Requirements

• Bachelor’s degree in Information Technology or a related field from an accredited institution.
• 7–8 years of experience in IT Product Management or Software Engineering, with 5–8 years in a supervisory role within the supported IT domain.
• Proven experience in executing IT projects, with strong expertise in system applications, data management, and technology implementation.
• Excellent communication skills, with the ability to engage effectively with middle and senior management, as well as internal and external stakeholders.
• Strong analytical and problem-solving capabilities.
• Preferably possesses domain knowledge in insurance business operations, including familiarity with distribution channel models.
• Highly self-motivated and able to work independently.
• Strong team player with the ability to collaborate effectively with peers and stakeholders.
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Education and Training
• Industries Insurance

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