1,113 Samsung jobs in Malaysia

Join to apply for the Business Development Manager (Samsung Care+) role at Samsung Southeast Asia & Oceania

Join to apply for the Business Development Manager (Samsung Care+) role at Samsung Southeast Asia & Oceania

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Position Summary

As the Mobile Samsung Care+ Manager, Mobile Experience Business for (Market), you will be responsible for supporting the growth and innovation of Samsung Care+ programming.

Position Summary

As the Mobile Samsung Care+ Manager, Mobile Experience Business for (Market), you will be responsible for supporting the growth and innovation of Samsung Care+ programming.

Samsung Care+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Samsung Care+ programming aims to retain value for the consumer and encourage consumer loyalty with Samsung Galaxy.

Working closely with Global and regional headquarter based Samsung Care+ product leads, you will lead Samsung’s efforts to grow awareness and sales of Samsung Care+ by expanding to new channels, and creating innovative solutions and programs.

Role And Responsibilities

• Lead account management responsibilities for key local insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
• Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
• Exploring new sales programs and revenue models with partners
  
  

• Conducting market research, competitive landscape analysis, and partner evaluations to develop new business program models and success cases
• Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
• Running pilot programs with partners to test new concepts and track and report performance to key internal / external stakeholders
• Creating program guidelines and support program implementation at scale
• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel manage organizations
• Liaise with global and regional counterparts to align on global/regional directions and report local updates and program performance
• Develop and present Samsung Care+ program updates, new business / program plans, product performance to local key senior stakeholders
  
  
  

• Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
• Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
• Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc. is highly preferred
• Experience with local insurance companies or third-party administrator (TPA) partners
• Experience negotiating and managing commercial partner agreements
• Familiarity with mobile OEM device supply chain process
• Knowledge related to repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data
• Proficient with MS Power Point, Excel, and Word
• Excellent communication & collaboration skills
• Deep knowledge and previous strategic experience in mobile category desired
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business, Marketing, and Product Management
• Industries Appliances, Electrical, and Electronics Manufacturing and Computers and Electronics Manufacturing

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Responsibility
• To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• Striving to achieve and maintain overall performance adhering to SLA.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
• Knowledge in Samsung products will be an added advantage.
• Applicants must be willing to work on rotational shift, weekend and Public Holiday.
• Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.

Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！

About the role

As a Customer Service representative at JADE COMMERCIAL SERVICES', you will be the face of our company, delivering exceptional customer service and support to our clients. Working in our modern call centre located in Shah Alam, Selangor, you will be responsible for handling inquiries, addressing customer concerns, and ensuring complete customer satisfaction.

What you'll be doing

• Answering inbound calls and responding to customer inquiries in a friendly and professional manner
• Assisting customers with product information, order processing, and problem resolution
• Effectively handling customer complaints and escalating issues to the appropriate team as needed
• Logging customer interactions and maintaining accurate records in our customer relationship management (CRM) system
• Providing feedback and suggestions for improving customer service processes
• Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and critical thinking abilities to effectively address customer concerns
• Proficient in using computer systems and CRM software
• A passion for providing exceptional customer service and a commitment to exceeding customer expectations
• Prior experience in a customer service or call centre role is preferred, but not required
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages

What we offer

At JADE COMMERCIAL SERVICES', we are committed to the well-being and professional development of our employees. In addition to a competitive salary, we offer:

• Comprehensive medical and dental insurance coverage
• Generous annual leave and sick leave entitlements
• Opportunities for career advancement and skill-building training
• A dynamic and supportive work environment that encourages collaboration and innovation

About us

JADE COMMERCIAL SERVICES' is a leading provider of customer service and contact centre solutions. With over a decade of experience in the industry, we have established a reputation for delivering exceptional customer experiences. Our team of talented professionals is dedicated to exceeding the expectations of our clients and providing innovative solutions to their business challenges.

If you're passionate about customer service and ready to join a dynamic and growing company, we encourage you to apply now.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? Do you have order processing experience? Do you have customer service experience? How would you rate your English language skills?

Advertising, Marketing & Communications 1-10 employees

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As a Customer Service Executive, you’ll be the first point of contact between our company and our customers. Based in Kuala Lumpur, this full-time role offers the chance to work in a friendly, dynamic, and professional environment. You'll play a key role in ensuring customer satisfaction by providing timely, helpful, and effective support.

We also welcome fresh graduates who are eager to learn, have a positive attitude, and are passionate about delivering excellent customer experiences.

What You'll Be Doing

Your main responsibilities will include, but are not limited to:

Responding to customer inquiries via phone, email, live chat, or social media in a timely and professional manner

Handling and resolving complaints or issues efficiently , ensuring customer satisfaction

Following up with customers to ensure their issues are fully resolved

Working closely with other departments (sales, logistics, technical support) to provide seamless service

Identifying common customer concerns and suggesting improvements to processes

Ensuring all interactions reflect the company’s values and commitment to service excellence

Keeping up to date with product knowledge and company policies to provide accurate information

What We're Looking For

Excellent communication skills in both written and spoken English, Bahasa Malaysia & Mandarin

A patient, empathetic, and customer-focused attitude

Ability to stay calm under pressure and handle challenging situations professionally

Strong problem-solving skills and attention to detail

Good organizational and time management skills

Basic computer skills and ability to learn new systems quickly

Responsible, punctual, and dependable team player

Experience in customer service is a plus, but not required for fresh graduates with the right attitude

You’ll be part of a supportive and positive team where everyone values good communication and collaboration. We focus on mutual respect, continuous learning, and creating a workspace where everyone feels heard and appreciated.

What We Offer

Competitive salary and benefits package

EPF & SOCSO

Incentives/Bonuses based on performance

Work-life balance and supportive management

A culture that values teamwork, professional growth, and customer excellence

Salary match Number of applicants Skills match

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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About the role

We are seeking a talented and dedicated Customer Service professional to join our team at JOB ELITE TT AGENCY'. As a Customer Service Representative, you will be the frontline of our customer experience, providing exceptional support and building strong relationships with our clients. This is a full-time position based in Muar District, Johor.

What you'll be doing

• Responding to customer inquiries and concerns via phone, email, and other communication channels
• Resolving customer issues and queries in a timely and effective manner
• Providing product and service information to customers
• Identifying opportunities to upsell and cross-sell products and services
• Maintaining accurate customer records and updating customer information
• Escalating complex issues to the appropriate team or manager as needed
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Strong customer service orientation and excellent communication skills
• Ability to work in a fast-paced, high-volume call centre environment
• Proficiency in problem-solving and decision-making
• Familiarity with customer service software and CRM systems
• Proficient in English and Bahasa Malaysia
• Minimum 1 year of experience in a customer service or call centre role

What we offer

At JOB ELITE TT AGENCY', we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

- Competitive salary and performance-based bonuses
- Comprehensive health and life insurance coverage
- Opportunities for career development and advancement
- Flexible work arrangements and work-life balance initiatives
- A dynamic and collaborative team culture

About us

JOB ELITE TT AGENCY' is a leading provider of customer service solutions in the region. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our team of dedicated professionals is committed to driving business growth and creating positive experiences for our customers.

If you are excited about the prospect of joining our team, we encourage you to apply now.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Have you worked in a call centre before? Which of the following Customer Relationship Management (CRM) systems do you have experience using?

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• Reply email/whatsapp, send quotation to customers
• Issue Delivery order, Cash sales, Sales Return Note, Replacement
• Delivery Order & Gift voucher
• Handle Customer Enquiries - Pick up phone to answer customer
• inquiries
• Assist in giving valuable solutions to customers or salesmen - for example: short supply, wrong supply & wrong issue of orders
• Help storekeeper to check stock in ERP system
• Order Processing - Take order form salesman & customer, check old price before issue, when we create order over limit must inform salesman & send approved to Account department for check.
• Help salesman /customer to check stock when stock enough quantity in the system, request for photo, size measurement for goods.
  
  

• Responsible to Verify and Process Warranties
• Confirm whether there are any warranties
• Collect cash bill & photo attached in the machine group.
• Obtain reason for return of goods.
• Participate in yearly annual stock take.
  
  

• Minimum level education SPM
• 1 years related working experience.
• Proficient in Mandarin & English
• Computer literate (Microsoft excel & word)
• Good interpersonal and communication skills with all levels of personnel
  
  

• Annual Leave
• EPF
• SOCSO

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services

Referrals increase your chances of interviewing at Gussmann Technologies by 2x

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