45 Salesforce Consultant jobs in Malaysia

We are seeking a skilled Salesforce Consultant to lead the design, implementation, and optimization of Salesforce solutions for our clients. The ideal candidate will have a strong understanding of Salesforce best practices, business analysis, and stakeholder engagement, with the ability to translate business needs into technical solutions. Please contact Nabila Huda and email your CV directly in word format with Job ID: 14863 to

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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PD Academy Salesforce Planning, Consultant page is loadedPD Academy Salesforce Planning, Consultant Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 2 Days Ago job requisition id JR-60070

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Accountable for strategic salesforce planning & execution and oversee the overall Operations segmentation within all Partnership Distribution (PD) channels including Bancassurance (F2F), Financial Executive - Unit Trust, Credit Life, Direct Marketing Channels including Digital Platform Partnership (Virtual Sales), Bank Partner's Direct Marketing Campaign, and all others future Sales Channels within Partnership Distribution to achieve business goals.Job Responsibilities:

Oversee the overall Operations segmentation including Onboarding (pre & post), Licensing, Administration, Data Analysis, Reporting, etc. related tasks within Partnership Distribution Channels.

• Work closely with Onboarding & Licensing Team under PD Academy Salesforce Planning and actively monitor any Operations and Administration tasks including Agent's licensing (register/ renew/ termination), update Manpower (including Financial Executive - Bancassurance & Direct Marketing) Movement reports/ dashboard, pre-employment screenings (including due diligence check), etc.
• Streamline the onboarding & licensing tasks within PD channels by continue fine-tune/ improve the TAT to ensure the smoothness of business processes.
• Work closely with AIA HR Team and Bank Partner's HR Team on HR & Recruitment related matters including onboarding, induction training, employee benefits, contract renewal/ termination, offboarding, etc.
• Manage the Recruitment budget and ensure recruitment effectiveness and cost-effectiveness are met.

Strategize Salesforce Planning and Execution for all distribution Channels.

• Responsible for developing, defining and implementing short-term and long-term manpower plans for all distribution channels inclusive of Bancassurance (F2F), PD-Direct Marketing and all others future Sales Channels within PD to fulfill the manpower requirements.
• Periodically monitor and report on manpower activities and review actual manpower movements against planned to ensure the manpower plan are adhere with the business directions.
• Preparing manpower forecasts on timely basis, estimate the recruitment cost and submit consolidated budget for final approval from management.
• Work closely with internal & external stakeholders including bank partners to align the manpower plan and make relevant recommendations.
• Develop hiring strategies and plans including identifying and addressing current and future headcounts gaps, optimizing headcount.

Partnership Distribution - Recruitment & Sustainability.

• Strengthening Talent Attraction and Onboarding for manpower growth for each distribution channels within PD.
• Work closely with AIA HR, Bank Partner's HR Team, and internal stakeholders on recruitment planning, progress tracking and process improvement initiative.
• Manage and coordinate recruitment screening activities to determine candidates’ suitability, i.e., phone/ face-to-face screening, online assessments, interview arrangements, etc.
• Conduct regular engagement with PD Sales Team as well as business partners to identify sales force requirement and to ensure optimize headcount placement.
• Conduct regular PD (Salesforce) Recruitment and Retention Analysis to support and identify key actions for improvement of quality recruitment.

Recruitment Initiatives – To explore and expand various new recruitment initiatives to maintain consistent funneling of candidate’s pipelines.

• Explore alternative recruitment activities to improve quality and cost efficiency recruitment, including organize Career Talks, Campus Recruitment activities, Career Fairs, etc.
• Creative sourcing methods via LinkedIn searches, attend networking/ industry engagement events, establish partnership/ collaboration with Universities/ Colleges for Campus Recruitment penetration to build long-term talent pipeline).
• Expand and engage additional job platforms (job posting) to source for sufficient candidates to all distribution channels within PD.
• Leverage on various recruitment sources including social media to engage, attract, and network with talents and recruitment agencies.

Job Requirements:

• Tertiary Education in Business, Management or related disciplines.
• At least 8 years of Recruitment/ Staffing experience for Sales positions and volume hiring. Candidates with Recruitment experience in hiring Insurance Agents or Sales Consultant in various Distribution channels will have definite advantage.
• If you have experience in sales in Banking and Insurance, you are also welcome to apply.
• Must have proven hands-on experience to plan and drive Recruitment activities including Recruitment Drive, Career Talks, etc.
• Experience in manpower planning exercise and manpower development activities will be added advantage.
• We want talents who are dynamic, creative, good interpersonal skills, team player, able to multi-task, self-motivated, independent, and detailed-oriented.
• Strong knowledge in using MS Excel, Word, PowerPoint with good analytical skills.
• Good command of verbal and written communication skills.

#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Similar Jobs (1) Talent Acquisition, Consultant locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way.
Inspiring and supporting you to thrive - not just at work, but in life.

#J-18808-Ljbffr

PD Academy Salesforce Planning, Consultant page is loaded PD Academy Salesforce Planning, Consultant Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 2 Days Ago job requisition id JR-60070

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Accountable for strategic salesforce planning & execution and oversee the overall Operations segmentation within all Partnership Distribution (PD) channels including Bancassurance (F2F), Financial Executive - Unit Trust, Credit Life, Direct Marketing Channels including Digital Platform Partnership (Virtual Sales), Bank Partner's Direct Marketing Campaign, and all others future Sales Channels within Partnership Distribution to achieve business goals.

Job Responsibilities:

Oversee the overall Operations segmentation including Onboarding (pre & post), Licensing, Administration, Data Analysis, Reporting, etc. related tasks within Partnership Distribution Channels. Work closely with Onboarding & Licensing Team under PD Academy Salesforce Planning and actively monitor any Operations and Administration tasks including Agent's licensing (register/ renew/ termination), update Manpower (including Financial Executive - Bancassurance & Direct Marketing) Movement reports/ dashboard, pre-employment screenings (including due diligence check), etc. Streamline the onboarding & licensing tasks within PD channels by continue fine-tune/ improve the TAT to ensure the smoothness of business processes. Work closely with AIA HR Team and Bank Partner's HR Team on HR & Recruitment related matters including onboarding, induction training, employee benefits, contract renewal/ termination, offboarding, etc. Manage the Recruitment budget and ensure recruitment effectiveness and cost-effectiveness are met. Strategize Salesforce Planning and Execution for all distribution Channels. Responsible for developing, defining and implementing short-term and long-term manpower plans for all distribution channels inclusive of Bancassurance (F2F), PD-Direct Marketing and all others future Sales Channels within PD to fulfill the manpower requirements. Periodically monitor and report on manpower activities and review actual manpower movements against planned to ensure the manpower plan are adhere with the business directions. Preparing manpower forecasts on timely basis, estimate the recruitment cost and submit consolidated budget for final approval from management. Work closely with internal & external stakeholders including bank partners to align the manpower plan and make relevant recommendations. Develop hiring strategies and plans including identifying and addressing current and future headcounts gaps, optimizing headcount. Partnership Distribution - Recruitment & Sustainability. Strengthening Talent Attraction and Onboarding for manpower growth for each distribution channels within PD. Work closely with AIA HR, Bank Partner's HR Team, and internal stakeholders on recruitment planning, progress tracking and process improvement initiative. Manage and coordinate recruitment screening activities to determine candidates’ suitability, i.e., phone/ face-to-face screening, online assessments, interview arrangements, etc. Conduct regular engagement with PD Sales Team as well as business partners to identify sales force requirement and to ensure optimize headcount placement. Conduct regular PD (Salesforce) Recruitment and Retention Analysis to support and identify key actions for improvement of quality recruitment. Recruitment Initiatives – To explore and expand various new recruitment initiatives to maintain consistent funneling of candidate’s pipelines. Explore alternative recruitment activities to improve quality and cost efficiency recruitment, including organize Career Talks, Campus Recruitment activities, Career Fairs, etc. Creative sourcing methods via LinkedIn searches, attend networking/ industry engagement events, establish partnership/ collaboration with Universities/ Colleges for Campus Recruitment penetration to build long-term talent pipeline). Expand and engage additional job platforms (job posting) to source for sufficient candidates to all distribution channels within PD. Leverage on various recruitment sources including social media to engage, attract, and network with talents and recruitment agencies. Job Requirements:

Tertiary Education in Business, Management or related disciplines. At least 8 years of Recruitment/ Staffing experience for Sales positions and volume hiring. Candidates with Recruitment experience in hiring Insurance Agents or Sales Consultant in various Distribution channels will have definite advantage. If you have experience in sales in Banking and Insurance, you are also welcome to apply. Must have proven hands-on experience to plan and drive Recruitment activities including Recruitment Drive, Career Talks, etc. Experience in manpower planning exercise and manpower development activities will be added advantage. We want talents who are dynamic, creative, good interpersonal skills, team player, able to multi-task, self-motivated, independent, and detailed-oriented. Strong knowledge in using MS Excel, Word, PowerPoint with good analytical skills. Good command of verbal and written communication skills. #LI-DNI Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Similar Jobs (1)

Talent Acquisition, Consultant locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 30+ Days Ago At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.

#J-18808-Ljbffr

Software Engineering, Specialist (Business Solutions)

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Software Engineering, Specialist (Business Solutions) role at AIA Malaysia

Software Engineering, Specialist (Business Solutions)

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Software Engineering, Specialist (Business Solutions) role at AIA Malaysia

Get AI-powered advice on this job and more exclusive features.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

You will lead the development of a portfolio of technology solutions, ensuring their design and architecture are scalable, efficient, and high-performing. This role focuses on building robust systems that support long-term growth and operational excellence.

Job Responsibilities

Solution Design

• Translate business and functional requirements into effective system solutions.
• Lead the design, development, and implementation of new applications and enhancements to existing systems.
• Serve as the IT/technical lead for medium to large-scale projects and initiatives that support business growth.
  
  

Software Development

• Develop high-quality code following established best practices and coding standards.
• Conduct unit and system integration testing (SIT) prior to user acceptance testing (UAT).
• Provide support during UAT and resolve any issues that arise.
• Deliver second-level production and incident support in collaboration with first-level support teams.
  
  

IT Application Management

• Execute mid- and short-term strategic plans in response to evolving business needs.
• Conduct thorough technical assessments to support risk evaluation processes.
• Ensure deployments follow defined change and release management protocols.
• Monitor system health and ensure application availability through proactive controls.
• Manage initiatives and projects to ensure delivery within scope, budget, and timeline.
• Maintain complete and accurate Software Development Life Cycle (SDLC) documentation for all initiatives.
• Ensure timely resolution of second-level incidents in accordance with service level agreements (SLAs).
  
  

Job Requirements

Education & Experience

• Bachelor’s degree in Information Technology or a related field from an accredited institution.
• 1–5 years of experience in IT application development, with 3–5 years in a supervisory role within the supported IT domain (application design and development for digital systems).
• Proven experience in executing IT projects, with strong expertise in system application design and technology implementation.
  
  

Skills & Competencies

• Strong communication skills, with the ability to engage effectively with middle management, internal teams, and external stakeholders.
• Excellent analytical and problem-solving abilities.
• Solid understanding of insurance business operations, including distribution channel models.
• Self-motivated and capable of working independently.
• Collaborative team player with the ability to work effectively across teams and functions.
  
  

Core Competencies

• Proficient in developing applications using VB.NET or Java.
• Strong experience in writing and optimizing stored procedures.
• Solid knowledge of relational databases such as SQL Server, Sybase, and Oracle, including T-SQL.
• Familiarity with architectural styles and APIs (e.g., RESTful APIs).
• Experience with Customer Communication Management tools or related projects involving SMS, email, and printing solutions.
  
  

Preferred Competencies

• Basic knowledge of Unix and WebSphere Application Server.
• Familiarity with Java Servlets, Unix Shell Scripts, Windows Batch Scripts, and SFTP.
• Exposure to DevOps practices and tools.
• Experience working in Azure Cloud environments.
• Knowledge of PowerBuilder development is a plus.
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Insurance

Referrals increase your chances of interviewing at AIA Malaysia by 2x

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Software Engineering, Specialist (Business Solutions)

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Software Engineering, Specialist (Business Solutions)

role at

AIA Malaysia Software Engineering, Specialist (Business Solutions)

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Software Engineering, Specialist (Business Solutions)

role at

AIA Malaysia Get AI-powered advice on this job and more exclusive features. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

You will lead the development of a portfolio of technology solutions, ensuring their design and architecture are scalable, efficient, and high-performing. This role focuses on building robust systems that support long-term growth and operational excellence.

Job Responsibilities

Solution Design

Translate business and functional requirements into effective system solutions. Lead the design, development, and implementation of new applications and enhancements to existing systems. Serve as the IT/technical lead for medium to large-scale projects and initiatives that support business growth.

Software Development

Develop high-quality code following established best practices and coding standards. Conduct unit and system integration testing (SIT) prior to user acceptance testing (UAT). Provide support during UAT and resolve any issues that arise. Deliver second-level production and incident support in collaboration with first-level support teams.

IT Application Management

Execute mid- and short-term strategic plans in response to evolving business needs. Conduct thorough technical assessments to support risk evaluation processes. Ensure deployments follow defined change and release management protocols. Monitor system health and ensure application availability through proactive controls. Manage initiatives and projects to ensure delivery within scope, budget, and timeline. Maintain complete and accurate Software Development Life Cycle (SDLC) documentation for all initiatives. Ensure timely resolution of second-level incidents in accordance with service level agreements (SLAs).

Job Requirements

Education & Experience

Bachelor’s degree in Information Technology or a related field from an accredited institution. 1–5 years of experience in IT application development, with 3–5 years in a supervisory role within the supported IT domain (application design and development for digital systems). Proven experience in executing IT projects, with strong expertise in system application design and technology implementation.

Skills & Competencies

Strong communication skills, with the ability to engage effectively with middle management, internal teams, and external stakeholders. Excellent analytical and problem-solving abilities. Solid understanding of insurance business operations, including distribution channel models. Self-motivated and capable of working independently. Collaborative team player with the ability to work effectively across teams and functions.

Core Competencies

Proficient in developing applications using VB.NET or Java. Strong experience in writing and optimizing stored procedures. Solid knowledge of relational databases such as SQL Server, Sybase, and Oracle, including T-SQL. Familiarity with architectural styles and APIs (e.g., RESTful APIs). Experience with Customer Communication Management tools or related projects involving SMS, email, and printing solutions.

Preferred Competencies

Basic knowledge of Unix and WebSphere Application Server. Familiarity with Java Servlets, Unix Shell Scripts, Windows Batch Scripts, and SFTP. Exposure to DevOps practices and tools. Experience working in Azure Cloud environments. Knowledge of PowerBuilder development is a plus.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Engineering and Information Technology Industries Insurance Referrals increase your chances of interviewing at AIA Malaysia by 2x Get notified about new Software Engineering Specialist jobs in

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Sales & Client Advisor (AI-Enabled Business Solutions)

About the role

We are seeking a talented and driven Sales Executive to join our dynamic team at SPP TOPNOTCH ADVISORY. In this full-time role based in Bandar Puteri Puchong, Selangor, you will be responsible for proactively identifying and securing new sales opportunities, as well as managing and growing our existing client relationships.

What you'll be doing

Prospecting and sourcing new leads through various channels, including networking, cold-calling, and attending industry events

Conducting in-depth needs assessments to understand client requirements and propose tailored solutions

Preparing and delivering compelling sales presentations to both individual and corporate clients

Negotiating contracts and closing sales deals within set targets and timelines

Maintaining detailed records of all client interactions and sales activities

Collaborating with the wider team to share best practices and contribute to the overall sales strategy

What we're looking for

Proven track record of success in a sales or business development role, ideally within the Sales Representatives/Consultants industry

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients

Strong negotiation and closing skills, with a proven ability to meet and exceed sales targets

Proactive and self-motivated, with a keen eye for detail and a commitment to delivering exceptional customer service

What we offer

At SPP TOPNOTCH ADVISORY, we are committed to providing our employees with a supportive and rewarding work environment. As a Sales Executive, you can expect:

Competitive salary and commission structure

Comprehensive benefits package, including health insurance and retirement contributions

Ongoing training and development opportunities to enhance your sales skills

Opportunities for career progression and advancement within the organisation

A collaborative and dynamic team culture that values innovation and excellence

About us

SPP TOPNOTCH ADVISORY is a leading provider of advisory and consulting services to businesses across a range of industries. With a strong focus on delivering exceptional client outcomes, we have established a reputation for quality, integrity, and innovation. Our team of dedicated professionals is committed to helping our clients achieve their strategic goals and unlock new opportunities for growth.

If you're a talented and ambitious Sales Executive who is passionate about driving growth and delivering outstanding customer experiences, we'd love to hear from you. Apply now to take the next step in your career.

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a sales executive? Do you have experience in a sales role? Do you have experience in a cold calls sales environment? How many years' experience do you have as a Mandarin Speaking Representative? Do you possess or have access to your own transportation?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Select how often (in days) to receive an alert:

Date: 4 Aug 2025

Location:

Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years’ experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base and most of all…
• Good articulation and communication skills in English.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 110021

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

#J-18808-Ljbffr

Select how often (in days) to receive an alert: Date: 4 Aug 2025 Location: Kuala Lumpur, MY

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact

is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now! Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s). Lead on the design, implementation of technology and creative business solutions for iconic brands. Take the lead on projects, solving some of the most exciting problems for our clients. Build lasting relationships with key client stakeholders and sponsors. Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses. Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to: Demonstrate a strong commitment to personal learning and development. Understand how our daily work contributes to the priorities of the team and business. Understand the set expectations and demonstrate accountability in keeping personal performance on track. Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team. Demonstrate an appreciation for working with others. Understand what is fundamental to Deloitte’s success as a business. Demonstrate integrity and an awareness of strengths, differences, and personal impact. Develop their understanding of Deloitte and offer a fresh perspective. Requirements: Tertiary qualification in a relevant technology, business, or marketing discipline. 3 - 8 years’ experience in consulting and/or CRM implementation in an enterprise environment. Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus. Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology. Configure and implement integration with Salesforce Core and Marketing Cloud Drive and determination to continually learn new things and develop yourself. A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers. Drive, tenacity, client-focused and results-oriented. An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment. Willingness to work outside of office base and most of all… Good articulation and communication skills in English. Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 110021 In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

#J-18808-Ljbffr