1,221 Sales Operations jobs in Malaysia

We are seeking a communicative and dedicated individual to play a vital role in supporting and managing Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) sales operations for Malaysia's top spark plug manufacturer.

This role involves sales order management, communication, reporting, analysis, a blend of market research and coordination with warehouse and internal departments, with occasional client visits.

1. Sales Operations

• Manage sales order intake efficiently.

• Process and follow up on new Requests for Quotation (RFQs).

1. Communication

• Maintain frequent email communication with internal and external stakeholders.

• Liaise with customers, HQ, and cross-functional teams.

1. Documentation, Reporting & Excel

• Prepare weekly reports and formal letters.

• Take and distribute minutes of meetings.

• Document engineering changes and follow through on implementation.

1. Market Research

• Conduct surveys and gather insights from customers and Japan HQ to identify trends

and opportunities.

• Manage sales forecasts, including Niguri, BI, and part number forecasts.

1. Analysis

• Conduct price and volume analysis to support pricing strategies.

• Perform supply route analysis for optimal logistics planning.

1. Delivery & Inventory Coordination

• Coordinate delivery arrangements with internal teams.

• Monitor inventory levels and stock movement for sales planning.

1. Other Tasks

• Handle additional surveys or data requests from management.

• Coordinate with third-party warehouses and customs officers if any.

• Support quality assurance-related tasks and discussions.

• May require occasional visits to client sites, warehouses, customs offices, Penang HQ

• Diploma level or above in Business, Marketing, or related fields.
• Fresh graduate or experience in OEM sales or B2B sales in manufacturing company.
• Valid driving license
• Experience or familiarity in automotive industry
• Proficient in Microsoft Office (Excel, PowerPoint, Word)

What would you do?

Roles and Responsibilities
: Key responsibilities include but aren't limited to:

· Respond to requestors inquiries by ticketing system within the SLAs stablished.

· Responsible for the resolution of assigned cases following the business rules.

· Response for the follow-up of assigned cases until final resolution is reached.

· Response for maintaining the system of record updated, tracker updated.

· Response for proactive analysis and update the records in the system and tracker.

What are we looking for?

Preferred Qualifications
:

• At least 2 years of experience in Sales support / Customer Service
• Good communication skills and overall competence.
• Ability to work on complex cases by following a well-defined process with multiple steps.
• Facilitate good customer service culture amongst team members
• Evaluate and assess service delivery performance metrics
• Language(s) Required: English + Japanese
• Monitor progress and make adjustments as and when needed.
• Timely response to all stakeholders via email/ chat
• Responsible to ensure follow up on assigned cases until final resolution is achieved
• Focus on service excellence and high quality customer service

ourteam is looking for a Sales Operations & Automation Intern to join us.

This isn't a typical ops role, you'll be at the frontlines of building scalable sales processes using AI and automation tools, working directly with the founder and sales leadership team.

What You'll Do

• Support end-to-end sales operations including CRM management, lead enrichment, and pipeline tracking
• Build and maintain AI-powered automations for outreach, scheduling, and reporting
• Integrate tools across CRM, email, LinkedIn, and dashboards (HubSpot, Apollo, Zapier, n8n, etc.)
• Analyze funnel performance and recommend automation to boost conversion rates
• Assist with reporting for weekly sales reviews with leadership
• Research and test new AI tools to improve efficiency in sales and revenue ops

What We're Looking For

• Interest in sales operations, revenue ops, and AI automation
• Familiarity with CRM tools (HubSpot, Salesforce, or similar)
• Bonus if you know APIs, Zapier/n8n, Python, or JavaScript
• Analytical mindset with problem-solving skills
• Curious, resourceful, and comfortable experimenting with new AI tools
• Currently pursuing a degree in business, computer science, engineering, or related field

What You'll Gain

• Hands-on experience building sales automation at a fast-growing AI startup
• Exposure to cutting-edge AI tools and workflows
• Mentorship directly from founders and sales leaders
• Opportunity to convert into a full-time role based on performance

About ourteam

ourteam is building the future of work for Southeast Asia's AI economy. We connect fast-growing companies with top-tier talent—on-demand, vetted, and ready to go. Whether you're hiring engineers, designers, or operators, ourteam makes it simple with AI screening, instant placement, and seamless payroll integration. We're here to unlock access to world-class opportunities across the region—for individuals, teams, and companies alike.

Job Types: Internship, Student job

Work Location: In person

About Us

ourteam is building the talent engine for Southeast Asia's AI economy. We connect the region's fastest-growing companies with top-tier tech talent, powered by AI that makes hiring faster, smarter, and effortlessly scalable. From AI interviews to enterprise-ready compliance and placement services, ourteam is reshaping how companies hire and how talent finds opportunity.

Role: Sales Operations & Automation Intern

You will work directly with the founder and sales team to streamline lead generation, outreach, and reporting processes. Your focus is not just tracking pipeline, but building and automating the systems that make sales scalable.

Key Responsibilities

• Support end-to-end sales operations: CRM hygiene, lead enrichment, pipeline tracking
• Build and maintain AI-powered automations for outreach, follow-ups, scheduling, and reporting
• Integrate tools across CRM, email, LinkedIn, and internal dashboards (HubSpot, Apollo, Zapier, n8n, etc.)
• Analyze funnel performance and propose automation to improve conversion rates
• Assist with sales reporting for weekly reviews with leadership
• Research and test new AI tools that can optimize sales and revenue ops

Key Requirements:

• Strong interest in sales operations, revenue ops, and growth automation
• Familiarity with CRM tools (HubSpot, Salesforce, Pipedrive, or similar)
• Basic technical skills: working knowledge of APIs, Zapier/n8n, Python or JavaScript a plus
• Analytical mindset: ability to spot inefficiencies and propose automation solutions
• Curious, resourceful, and willing to experiment with new AI tools
• Currently pursuing a degree in business, computer science, engineering, or related fields

What You'll Gain:

• Hands-on experience building a modern sales stack at a fast-growing AI tech platform
• Exposure to cutting-edge AI tools and real-world automation use cases
• Mentorship directly from founders and sales leadership
• Opportunity to convert into a full-time role if performance is strong

Location: Mutiara Damansara

Role Purpose

This role will not only the personal assistant to General Manager Malaysia, but also fully support to manage sales admin work, Malaysia admin work and finance related work.

What you will doing in this role….

• Provide sales analytics and identify commercial opportunities and risks to support the sales team.
• Internal planning process and methodology for the sales organisation
• Providing administrative support with company events & coordinating all local communications and sending through to MY team
• Organize sales meeting, support sales team travel request including flight and accommodation booking etc. Provide daily administration support to the sales function.
• Review workflow constantly and recommend process improvement to improve office efficiency whenever needed.
• Support Sales team on marketing's event preparation and arrangement.
• Coordinates and prioritize GM schedule and maintains calendar appointments, arrange meetings and travel itineraries, and coordinates related arrangements.
• Coordinates and arranges meetings, prepares agendas, reserves, and prepares facilities and records and transcribes minutes of meetings.
• Other ad hoc sales support activities.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Min. 3 year experience in admin in sizeable organizations;
• Must be strong in Excel (complex formulae, graphs, pivot tables), MS Word and PowerPoint.
• Good analytic and strong communication
• Power BI & SAP is good to have but not a must
• Onsite support role
• Good command of spoken and written English
• Efficient, well-organized, self-motivated, Independent, work well under pressure.

Location: Mutiara Damansara

Role Purpose

This role will not only the personal assistant to General Manager Malaysia, but also fully support to manage sales admin work and finance related work.

What you will doing in this role….

• Provide sales analytics and identify commercial opportunities and risks to support the sales team.
• Internal planning process and methodology for the sales organisation
• Providing administrative support with company events & coordinating all local communications and sending through to MY team
• Organize sales meeting, support sales team travel request including flight and accommodation booking etc. Provide daily administration support to the sales function.
• Review workflow constantly and recommend process improvement to improve office efficiency whenever needed.
• Support Sales team on marketing's event preparation and arrangement.
• Coordinates and prioritize GM schedule and maintains calendar appointments, arrange meetings and travel itineraries, and coordinates related arrangements.
• Coordinates and arranges meetings, prepares agendas, reserves, and prepares facilities and records and transcribes minutes of meetings.
• Other ad hoc sales support activities.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Min. 3 year experience in admin in sizeable organizations;
• Must be strong in Excel (complex formulae, graphs, pivot tables), MS Word and PowerPoint.
• Good analytic and strong communication
• Power BI & SAP is good to have
• Onsite support role (4 days onsite and 1 day WFH)
• Good command of spoken and written English
• Efficient, well-organized, self-motivated, Independent, work well under pressure.

Career Opportunities: Executive, Sales Operations

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

• Agent & Corporate TMC Guest Support: Provide frontline support to travel agents, Corporate TMC and guests by managing inquiries, bookings, and post-travel services to ensure smooth operations.
• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.
• Deliver real-time communication and assistance during flight disruptions to facilitate re-accommodation and apply commercial policies effectively.
• Maintain accurate and timely updates of travel agent & Corporate TMC details in internal systems in line with commercial policies.
• Draft, format, and distribute trade communications, including promotions, fare updates, and policy changes, to agents, OTAs, consolidators, and corporate clients.
• Group Booking & Ticketing Management: Assist agents and corporate clients with group travel requests through the Group Portal, including quotations, booking modifications, and system support.
• Provide ticketing support for travel agents, including issuance, reissuance, payment validation, and compliance with fare rules.
• Process involuntary refunds in compliance with airline policies, regulatory requirements, and revenue protection standards.
• Fare Filing & Fare Bench Marking: File and update public, private, and promotional fares in internal systems and distribution platforms as guided.
• Monitor competitor fares and conduct benchmarking to provide pricing intelligence and ensure parity across channels.
• Support Sales Marketing Campaign and Promotions: Support sales and marketing initiatives by coordinating backend tasks such as data preparation, reporting, and system setup.
• Facilitate Training for Agents on Sales Tools: Facilitate training sessions for agents on airline sales tools and platforms to enhance efficiency and strengthen partnerships.
• Reporting & Finance Support: Coordinate with Finance to process and track Purchase Requests and Purchase Orders, ensuring compliance and timely vendor payments.
• Compile and analyze sales reports, including revenue, load factors, incentives, and market trends, to support data-driven decision-making including Corporate TMC performance reports.
• Investigate and resolve Agency Debit and Credit Memo issues to ensure accuracy and adherence to IATA regulations.

• Degree in Business, Marketing, or any related field with 3-5 years of relevant working experience in airline sales or the aviation industry.

To manage the Sales Operation Process be guided by the SOP and WI established.

To maintain overall office administrative system for Sales Department.

To maintain the department be compliance with company’s quality certifications.

To maintain/improve the office’s condition be compliance to ISO , OHSAS 18001 and 5S.

• To manage new Sales Operation process practises from BPR discussion.
• To prepare KPI Updates for department’s achievement tracking.
• To generate report required by management.
• To prepare master price.
• To assist in chairing weekly Sales Operation meeting.
• To support operations by supervising Customer Assistants.
• To support operations by co-ordinate between sales team and internal customers.
• To maintain the department be compliance with HR’s rules and regulation.
• To handle yearly project.
• Key assistant to Sales Operation Senior Executive and Manager.
• Provide training, guidance, and coaching to subordinates.
• Any other tasks assigned by the superior.
• Responsible for business process practises as established.
• Continually review the established SOP and / or WI for improve purpose.
• Creating new SOP and / or WI when necessary.
• Handling new development of control document (example: Customer Requirement File).
• Handling new project for Sales Operation improvement.
• Responsible for accuracy of report for KPI Tracking.
• Responsible to generate and prepare the required report.
• Responsible for the master price list and its accuracy.
• Responsible for Sales Operation meeting minutes.
• Responsible for Customer Survey Analysis Report.
• Training, coach and motivate Customer Assistants NE6 and below.
• Responsible for planning for annual training schedule and identify training needs for Customer Assistant.
• Responsible to act as liaison within sales team and relevant department at the factory.
• Responsible for controlling and monitoring office expenditure.
• Communicate with contracted vendors and new office’s owner on their service contracts, services provided and payment.

• Bachelor Degree in Sales/Marketing or equivalent sales field.
• Good in figures and management reporting
• Able to liaise with competitor, suppliers for market information.

Associate

Full-time

Sales, Business Development, and Administrative

Industries: Medical Equipment Manufacturing

Overview

Executive, Sales Operations at Malaysia Airlines. The role provides analytical and reporting support to the sales team, coordinates sales activities, and manages interactions with agents and customers to help achieve commercial objectives. It focuses on ensuring compliance with policies and strengthening relationships with trade partners and customers.

• Agent & Corporate TMC Guest Support: provide frontline support to travel agents, Corporate TMCs, and guests by managing inquiries, bookings, and post-travel services to ensure smooth operations.
• Respond to queries from agents, Corporate TMCs, and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.
• Deliver real-time communication and assistance during flight disruptions to facilitate re-accommodation and apply commercial policies effectively.
• Data & Trade Communications: maintain accurate travel agent & Corporate TMC details in internal systems in line with commercial policies; draft, format, and distribute trade communications (promotions, fare updates, policy changes) to agents, OTAs, consolidators, and corporate clients.
• Group Booking & Ticketing Management: assist agents and corporate clients with group travel requests, including quotations, booking modifications, and system support; provide ticketing support including issuance, reissuance, payment validation, and compliance with fare rules.
• Process involuntary refunds in compliance with airline policies, regulatory requirements, and revenue protection standards.
• Fare Filing & Benchmarking: file and update fares in internal systems and monitor competitor fares to provide pricing intelligence and parity across channels.
• Support Sales Marketing Campaigns and Promotions: coordinate backend tasks such as data preparation, reporting, and system setup.
• Facilitate Training for Agents on Sales Tools: conduct training sessions to enhance efficiency and partnerships.
• Reporting & Finance Support: coordinate with Finance to process and track purchase requests and purchase orders, compile and analyze sales reports (revenue, load factors, incentives, market trends) and support data-driven decisions including Corporate TMC performance reports; resolve Agency Debit and Credit Memo issues in line with IATA regulations.

• Degree in Business, Marketing, or related field with 3-5 years of relevant experience in airline sales or the aviation industry.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Airlines and Aviation