What Jobs are available for Sales Enablement in Malaysia?

Job Title:
Associate, Sales Support
Job Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
-Live chat
-Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
**Responsibility/Activity**
+ Escalate clients' requests and complaints to appropriate channels.
+ Update clients about their requests and complaints status accordingly
+ Gather client's feedback, identify problem trend and report to supervisor for discussion or
+ Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
+ Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
+ Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
+ Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
+ Minimum 3 years' experience in Technical support and Customer Service
+ Have understanding about E-commerce
+ Understand Software and Hardware
+ Excellent verbal and written communication skills in English
+ Education level: Diploma and above
+ Minimum 2 years' experience in IT or relevant experiences
+ Be familiar with the Computer and Laptop
+ Able to support APJ hour : 8am - 5pm
+ Basic knowledge about Excel
+ Knowledge on Javascript and/or Cloud Development
+ Have sales representative experience.
+ Having technical customer support is an advantage.
+ Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Sales Support
Job Description
Internship program of 12months fixed contract
The purpose of the Protégé Program is to provide interns the combination of applying theory and practice to real life business projects in addition to development opportunities for personal guidance and career coaching. Interns at SAP are given the opportunity to make an impact in the business world. At the same time, they are gaining new skills, on-the-job experience and the ability collaborate with global colleagues. They are recruited, trained, and developed to become ideally great candidates for Early Talent positions to fulfil immediate, mid- and long-term strategic business objectives.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Description



Customer Service:

Act as the primary point of contact for customer inquiries and complaints.

Provide product information, pricing, and availability to customers.

Resolve issues related to orders, shipments, and product returns.



Sales Support:

Assist the sales team with preparing quotes, proposals, and presentations.

Maintain and update customer databases and sales records.

Generate sales reports and analytics to support decision-making.



Administrative Tasks:

Prepare and manage documentation for sales transactions.

Organize and maintain electronic and paper files related to sales activities.

Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.



Product Knowledge:

Stay informed about the company's products, manufacturing processes, and industry trends.

Provide product training and support to new sales team members.



Customer Relationship Management:

Develop and maintain strong relationships with key customers and partners.

Gather customer feedback and collaborate with the sales and product development teams to improve offerings.



Skills:

Excellent organizational and multitasking abilities.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with CRM software and ERP systems.

Ability to work independently and as part of a team.

Attention to detail and problem-solving skills.

RESPONSIBILITIES

• Call customers / Attending any calls
• To liaise with auto finance sales on new loan submissions.
• Data entry loan processing. To key in customer information and create application within
• the stipulated time frame and to make sure the date key in is accurate
• Obtain further information for incomplete information / documents
• Perform verification on customers personal and / or employment information
• Uploading relevant document and key in invoicing for disbursement.
• Printing agreement and attend to customers for signing agreement

REQUIREMENTS

• Min 1 year in admin/documentation

RESPONSIBILITIES

• Call customers / Attending any calls
• To liaise with auto finance sales on new loan submissions.
• Data entry loan processing. To key in customer information and create application within
• the stipulated time frame and to make sure the date key in is accurate
• Obtain further information for incomplete information / documents
• Perform verification on customers personal and / or employment information
• Uploading relevant document and key in invoicing for disbursement.
• Printing agreement and attend to customers for signing agreement

REQUIREMENTS

• Min 1 year in admin/documentation

Job Title:
Associate, Sales Support (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an Associate, Sales Support (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
You Will
+ Prepares quotes for contract renewal and RFP/RFI responses
+ Maintains quote documentation with accurate pricing and configurations
+ Ensures the integrity of client information maintained in the database systems
+ Updating and managing Excel spreadsheets
+ Dealing with external and internal queries in a professional, client orientated manner
+ Performs bookings (Purchase Order processing) and booking reconciliation
+ Performs QA self-check and peers-check
+ Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
+ Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
+ Prioritizes tasks to meet deadlines, paying attention to details
+ Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Effectively maintain and improve Knowledge Base Tool
+ Effectively identify and call out operational risks to management for review and consideration
+ Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
+ Other duties, as assigned
You Are/Have
+ **Malaysian citizen**
+ Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred
+ **Proficient in English for effective communication**
+ Advance knowledge in Microsoft Office suite (Word, Excel)
+ Strong attention to detail
+ Possess effective verbal and written communication skills
+ Handle confidential information with complete integrity
+ Prior experience working independently with team-player mindset
+ Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
+ Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
+ Ability to clearly articulate issues and challenges, and propose ideas or solutions
+ Proven ability to focus on customer needs and communicate with higher level staff, as needed
+ Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
+ Prior experience in following scripts and/or processes according to contractual agreements
+ Proven success in multi-tasking, prioritizing, and managing time effectively
+ Ability to follow established procedures and practices
+ Proven success and aptitude to learn new technology and data
Privacy and Information security
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
Our Benefits and Perks
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
+ Working Arrangement: 4 days WFH, 1 day WFO
+ Working Hours: Monday to Friday, 4:00 PM - 1:00 AM
+ Office Location: Wisma Mont Kiara, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Sales Support (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a customer-oriented individual to join our team as a Associate, Sales Support (Customer Service). Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social messaging platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
**You Will**
+ **Customer Support:** Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
+ **Customer Satisfaction:** Ensure customer satisfaction by resolving issues efficiently,maintainingservice excellence, and meeting performance goals and KPIs.
+ **Issue Resolution:** Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
+ **Sales Opportunities:** Identifyand act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
+ **Multi-Channel Support:** Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
+ **SLA Adherence:** Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails
+ **Collaboration:** Work closely with colleagues and internal departments to share insights and provide a seamless customer experience across all communication channels
+ **Ad-Hoc Tasks:** Take onadditionaltasks or responsibilities from clients or internal teams asrequired
**You Are/Have**
+ **Proficiency** **in** **English** (written and spoken) is essential for this role
+ **Communication Skills:** Strong verbal and written communication skills, with the ability to engage and build rapport with customers
+ **Sales Aptitude:** Ability toidentifysales opportunities during customer interactions and confidently close sales in line with company guidelines
+ **Customer-Centric Attitude:** A positive, solution-oriented approach to customer service with a focus on customer satisfaction
+ **Problem-Solving Skills:** Capable of addressing customer concerns efficiently and escalating when necessary
+ **Multitasking Ability:** Comfortable handling multiple channels of communication at once (phone, chat, email, social media)
+ **Experience:** Previousexperience in customer service or sales is preferred but notrequired
+ **Tech-Savvy:** Familiarity with customer service tools and platforms is an advantage
**Privacy and Information security**
+ Adhere security requirements in the process
+ Protect the privacy of personal information
**Our Benefits and Perks**
+ Competitive salary with performance-based incentives
+ Training and development opportunities to grow in customer service and sales
+ A dynamic work environment with opportunities for career advancement
+ Supportive team culture that values collaboration and initiative
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ **Working Arrangement:** **Fully WFH with only 2 days per month required to WFO**
+ **Working Hours: Monday to Friday, 8:30 AM - 5:30 PM**
+ **Office Location: Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak**
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Specialist, Sales Support (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an/a Associate/Specialist, Sales Support (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
**You Will**
+ Prepares quotes for contract renewal and RFP/RFI responses
+ Maintains quote documentation with accurate pricing and configurations
+ Ensures the integrity of client information maintained in the database systems
+ Updating and managing Excel spreadsheets
+ Dealing with external and internal queries in a professional, client orientated manner
+ Performs bookings (Purchase Order processing) and booking reconciliation
+ Performs QA self-check and peers-check
+ Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
+ Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
+ Prioritizes tasks to meet deadlines, paying attention to details
+ Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Effectively maintain and improve Knowledge Base Tool
+ Effectively identify and call out operational risks to management for review and consideration
+ Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
+ Other duties, as assigned
**You Are/Have**
+ **Malaysia citizen**
+ Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred
+ Specialist: Graduates with a Diploma/Degree, 2-3 years of relevant working experience preferred
+ **Proficient in English for effective communication**
+ Advance knowledge in Microsoft Office suite (Word, Excel)
+ Strong attention to detail
+ Possess effective verbal and written communication skills
+ Handle confidential information with complete integrity
+ Prior experience working independently with team-player mindset
+ Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
+ Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
+ Ability to clearly articulate issues and challenges, and propose ideas or solutions
+ Proven ability to focus on customer needs and communicate with higher level staff, as needed
+ Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
+ Prior experience in following scripts and/or processes according to contractual agreements
+ Proven success in multi-tasking, prioritizing, and managing time effectively
+ Ability to follow established procedures and practices
+ Proven success and aptitude to learn new technology and data
**Privacy and Information security**
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
**Our Benefits and Perks**
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ **Working Arrangement: 4 days WFH, 1 day WFO (Tuesday)** _*this is current arrangement but subject to change depending on business requirement_
+ **Working Hours: Monday to Friday, 11:30 PM - 8:30 AM** _*this is current working hours but subject to change depending on business requirement_
+ **Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur**
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Specialist, Sales Support (Mandarin Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Sales Support (Mandarin Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
**You Will**
+ Prepares quotes for contract renewal and RFP/RFI responses
+ Maintains quote documentation with accurate pricing and configurations
+ Ensures the integrity of client information maintained in the database systems
+ Updating and managing Excel spreadsheets
+ Dealing with external and internal queries in a professional, client orientated manner
+ Performs bookings (Purchase Order processing) and booking reconciliation
+ Performs QA self-check and peers-check
+ Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
+ Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
+ Prioritizes tasks to meet deadlines, paying attention to details
+ Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Effectively maintain and improve Knowledge Base Tool
+ Effectively identify and call out operational risks to management for review and consideration
+ Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
+ Other duties, as assigned
**You Have/Are**
+ **Local Malaysian**
+ Specialist level: Graduates with a Diploma/Degree, up to 2-3 years of relevant working experience preferred
+ **Proficient in Mandarin and English communication skills**
+ Advance knowledge in Microsoft Office suite (Word, Excel)
+ Strong attention to detail
+ Possess effective verbal and written communication skills
+ Handle confidential information with complete integrity
+ Prior experience working independently with team-player mindset
+ Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
+ Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
+ Ability to clearly articulate issues and challenges, and propose ideas or solutions
+ Proven ability to focus on customer needs and communicate with higher level staff, as needed
+ Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
+ Prior experience in following scripts and/or processes according to contractual agreements
+ Proven success in multi-tasking, prioritizing, and managing time effectively
+ Ability to follow established procedures and practices
+ Proven success and aptitude to learn new technology and data
**Privacy and Information security**
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
**Our Benefits and Perks**
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ Working Arrangement: Hybrid - 4 days WFH, 1 day WFO (Friday)
+ Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
+ Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (