What Jobs are available for Sales Coordination in Malaysia?

Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company

Job Title:
Associate, Sales Support
Job Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:
-Live chat
-Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
**Responsibility/Activity**
+ Escalate clients' requests and complaints to appropriate channels.
+ Update clients about their requests and complaints status accordingly
+ Gather client's feedback, identify problem trend and report to supervisor for discussion or
+ Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
+ Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
+ Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
+ Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
+ Minimum 3 years' experience in Technical support and Customer Service
+ Have understanding about E-commerce
+ Understand Software and Hardware
+ Excellent verbal and written communication skills in English
+ Education level: Diploma and above
+ Minimum 2 years' experience in IT or relevant experiences
+ Be familiar with the Computer and Laptop
+ Able to support APJ hour : 8am - 5pm
+ Basic knowledge about Excel
+ Knowledge on Javascript and/or Cloud Development
+ Have sales representative experience.
+ Having technical customer support is an advantage.
+ Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Sales Support
Job Description
Internship program of 12months fixed contract
The purpose of the Protégé Program is to provide interns the combination of applying theory and practice to real life business projects in addition to development opportunities for personal guidance and career coaching. Interns at SAP are given the opportunity to make an impact in the business world. At the same time, they are gaining new skills, on-the-job experience and the ability collaborate with global colleagues. They are recruited, trained, and developed to become ideally great candidates for Early Talent positions to fulfil immediate, mid- and long-term strategic business objectives.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Description



Customer Service:

Act as the primary point of contact for customer inquiries and complaints.

Provide product information, pricing, and availability to customers.

Resolve issues related to orders, shipments, and product returns.



Sales Support:

Assist the sales team with preparing quotes, proposals, and presentations.

Maintain and update customer databases and sales records.

Generate sales reports and analytics to support decision-making.



Administrative Tasks:

Prepare and manage documentation for sales transactions.

Organize and maintain electronic and paper files related to sales activities.

Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.



Product Knowledge:

Stay informed about the company's products, manufacturing processes, and industry trends.

Provide product training and support to new sales team members.



Customer Relationship Management:

Develop and maintain strong relationships with key customers and partners.

Gather customer feedback and collaborate with the sales and product development teams to improve offerings.



Skills:

Excellent organizational and multitasking abilities.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with CRM software and ERP systems.

Ability to work independently and as part of a team.

Attention to detail and problem-solving skills.

RESPONSIBILITIES

• Call customers / Attending any calls
• To liaise with auto finance sales on new loan submissions.
• Data entry loan processing. To key in customer information and create application within
• the stipulated time frame and to make sure the date key in is accurate
• Obtain further information for incomplete information / documents
• Perform verification on customers personal and / or employment information
• Uploading relevant document and key in invoicing for disbursement.
• Printing agreement and attend to customers for signing agreement

REQUIREMENTS

• Min 1 year in admin/documentation

RESPONSIBILITIES

• Call customers / Attending any calls
• To liaise with auto finance sales on new loan submissions.
• Data entry loan processing. To key in customer information and create application within
• the stipulated time frame and to make sure the date key in is accurate
• Obtain further information for incomplete information / documents
• Perform verification on customers personal and / or employment information
• Uploading relevant document and key in invoicing for disbursement.
• Printing agreement and attend to customers for signing agreement

REQUIREMENTS

• Min 1 year in admin/documentation

Job Title:
Associate, Sales Support (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an Associate, Sales Support (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
You Will
+ Prepares quotes for contract renewal and RFP/RFI responses
+ Maintains quote documentation with accurate pricing and configurations
+ Ensures the integrity of client information maintained in the database systems
+ Updating and managing Excel spreadsheets
+ Dealing with external and internal queries in a professional, client orientated manner
+ Performs bookings (Purchase Order processing) and booking reconciliation
+ Performs QA self-check and peers-check
+ Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
+ Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
+ Prioritizes tasks to meet deadlines, paying attention to details
+ Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
+ Effectively maintain and improve Knowledge Base Tool
+ Effectively identify and call out operational risks to management for review and consideration
+ Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
+ Other duties, as assigned
You Are/Have
+ **Malaysian citizen**
+ Associate: Graduates with a Diploma/Degree, up to 1 year of relevant working experience preferred
+ **Proficient in English for effective communication**
+ Advance knowledge in Microsoft Office suite (Word, Excel)
+ Strong attention to detail
+ Possess effective verbal and written communication skills
+ Handle confidential information with complete integrity
+ Prior experience working independently with team-player mindset
+ Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
+ Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
+ Ability to clearly articulate issues and challenges, and propose ideas or solutions
+ Proven ability to focus on customer needs and communicate with higher level staff, as needed
+ Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
+ Prior experience in following scripts and/or processes according to contractual agreements
+ Proven success in multi-tasking, prioritizing, and managing time effectively
+ Ability to follow established procedures and practices
+ Proven success and aptitude to learn new technology and data
Privacy and Information security
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
Our Benefits and Perks
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
+ Working Arrangement: 4 days WFH, 1 day WFO
+ Working Hours: Monday to Friday, 4:00 PM - 1:00 AM
+ Office Location: Wisma Mont Kiara, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Sales Support (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a customer-oriented individual to join our team as a Associate, Sales Support (Customer Service). Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social messaging platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
**You Will**
+ **Customer Support:** Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
+ **Customer Satisfaction:** Ensure customer satisfaction by resolving issues efficiently,maintainingservice excellence, and meeting performance goals and KPIs.
+ **Issue Resolution:** Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
+ **Sales Opportunities:** Identifyand act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
+ **Multi-Channel Support:** Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
+ **SLA Adherence:** Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails
+ **Collaboration:** Work closely with colleagues and internal departments to share insights and provide a seamless customer experience across all communication channels
+ **Ad-Hoc Tasks:** Take onadditionaltasks or responsibilities from clients or internal teams asrequired
**You Are/Have**
+ **Proficiency** **in** **English** (written and spoken) is essential for this role
+ **Communication Skills:** Strong verbal and written communication skills, with the ability to engage and build rapport with customers
+ **Sales Aptitude:** Ability toidentifysales opportunities during customer interactions and confidently close sales in line with company guidelines
+ **Customer-Centric Attitude:** A positive, solution-oriented approach to customer service with a focus on customer satisfaction
+ **Problem-Solving Skills:** Capable of addressing customer concerns efficiently and escalating when necessary
+ **Multitasking Ability:** Comfortable handling multiple channels of communication at once (phone, chat, email, social media)
+ **Experience:** Previousexperience in customer service or sales is preferred but notrequired
+ **Tech-Savvy:** Familiarity with customer service tools and platforms is an advantage
**Privacy and Information security**
+ Adhere security requirements in the process
+ Protect the privacy of personal information
**Our Benefits and Perks**
+ Competitive salary with performance-based incentives
+ Training and development opportunities to grow in customer service and sales
+ A dynamic work environment with opportunities for career advancement
+ Supportive team culture that values collaboration and initiative
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ **Working Arrangement:** **Fully WFH with only 2 days per month required to WFO**
+ **Working Hours: Monday to Friday, 8:30 AM - 5:30 PM**
+ **Office Location: Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak**
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted.**
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (