1,123 Sales Administration jobs in Malaysia

Sales Operations Executive

We are seeking a Sales Operations Executive to support daily sales operations, improve sales efficiency, and streamline financial processes. This role combines data-driven insights, process optimization, and cross-team collaboration to drive business performance.

Key Responsibilities:

• Partner with regional sales leaders to implement initiatives that boost sales efficiency and performance.
• Analyze sales processes, identify success drivers and blockers, and share insights with stakeholders.
• Develop reporting flows, systems, and processes to enhance productivity.
• Manage invoicing, amendments, and overdue payments in collaboration with clients and finance.
• Handle ad hoc analytics requests from sales and customer success teams.

Requirements:

• Bachelor's in Business Administration or related field.
• 3+ years of B2B sales operations experience.
• Familiarity with CRM tools (HubSpot, Salesforce, etc.).
• Knowledge of invoice management and basic accounting.
• Strong collaboration, detail orientation, and resilience in sensitive client communication.
• Positive, competitive, and proactive mindset.

Interested applicants for the above advertised position(s), please click on the APPLY button below

EA License No: 13C6305

Reg. No.: R | LEE JIA HOU

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Responsibilities

• Sales administrators provide clerical and organizational support to a sales team. As a sales administrator, you track orders, process paperwork, maintain the customer database, preparing quotations, liaise with purchaser for costing and ensure products or services are delivered on-time. You may also handle customer questions, requests, and complaints.

Requirements

• Candidate must possess at least a Diploma or Degree in Business Admin/Study, Economic, Marketing and others relevance fields.
• Minimum with 3 years of working experience in the related field is required.
• A team player with high level of dedication and right work attitude.
• Able to communicate and write in English and Bahasa Malaysia. Plus for Mandarin.
• Good Proficiency in Microsoft Office applications.
• Having mature mindset and able to manage and work with diversity at workplace as well customer's background.
• Team player, self-starter, accountable, reliable, loyal, diligent, ambitious, always seeking alternative and out of the box solutions. Work hard and smart.
• Continuous improvement and always willing to learn new things (process, system, etc) and share.
• Excellent organizational and multitasking skills.
• Able to work under strict deadlines with high level of dedication.
• Able to work independently with minimum supervision.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What grade of Mathematics in SPM results ?

Experience:

• Sales Admin: 1 year (Preferred)

Language:

• English (Preferred)
• Malay (Preferred)
• Mandarin (Preferred)

Work Location: In person

Company Highlights

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers' conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• As a key support in daily sales operations function
• Partner with the Regional sales leaders to drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business
• Perform deep dives to derive insights on success drivers and blockers of the sales process, and share data driven insights with stakeholders
• Assist to build the systems and processes to drive overall productivity and effectiveness of the sales organization
• Formulate reporting flow to minimize time spent compiling and maximize time spent analyzing
• Support invoice issuance and amendments, ensuring accuracy and timeliness to improve financial process efficiency.
• Follow up on overdue payments, directly communicating with clients to ensure smooth credit collection process
• Collaborate with the finance team to ensure invoicing and payment processes comply with company policies and regulations.
• Field ad hoc analytics and data requests from sales and customer success teams

Job Requirement

• Bachelor in Business Administration or equivalent disciplines, demonstrating a strong foundation in business principles.
• 3+ years experience in B2B Sales Ops role.
• Native in in English. Mandarin or Cantonese is an adventage
• Knowledge in Hubspot, Salesforce or similar CRM systems is a Plus
• Strong cross-departmental collaboration skills, especially with finance and customer success teams.
• Familiarity with invoice management processes and basic accounting knowledge is a big advantage
• Detail-oriented with resilience to handle sensitive overdue payment communications.
• Competitive mindset, positivity, and a "can-do" attitude.

Why You Should Join Us

• Growth with a leading HK tech firm targeting massive opportunities in Asia.
• Lead Omnichat's market expansion, driving SaaS product globalization.
• Fun, collaborative workspace encouraging creativity and idea-sharing.
• Flat structure, supporting independent work and innovative proposals.
• Guidance and mentorship to develop tech leadership and entrepreneurial mindset.
• Competitive salary with a flexible hybrid work model

Interested parties, please click "Apply Now" to submit your application including your present & expected salary.

(Personal data collected will be used for recruitment purposes only.)

1. Administrative Support

Prepare and maintain sales agreements, membership contracts, and related documentation.

Handle correspondence (emails, calls, WhatsApp messages) with clients and internal departments.

Maintain accurate and up-to-date client information in CRM/database.

Assist with membership activation, renewals, and cancellations.

1. Sales Coordination

Coordinate with sales ambassadors, telemarketers, and management on daily sales activities.

Follow up with clients on pending payments, outstanding documents, and booking arrangements.

Ensure sales packages, brochures, and promotional materials are up-to-date and available.

1. Reporting & Documentation

Prepare daily, weekly, and monthly sales reports (sales volume, collection, team performance).

Track sales targets, commissions, and KPI achievements for the sales team.

Record client deposits, balances, and installment payment schedules.

Monitor cancellations, refunds, and provide necessary reports to management.

1. Compliance & Policies

Ensure all membership sales follow company policies, booking regulations, and financial compliance.

Maintain confidentiality of member data and company records.

Support the finance team by reconciling sales collections with accounts.

1. Customer Service Support

Respond to member inquiries related to booking, payments, or membership entitlements.

Liaise with partner hotels/resorts for reservation requests.

Provide after-sales support to ensure customer satisfaction.

Job Type: Full-time

Pay: RM1, RM2,800.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person

Company Description

Redmark Industry Sdn Bhd specializes in supplying testing and measuring instrument equipment. Our headquarters is located in Kuala Lumpur (KL), with additional branches in Penang and Johor, Malaysia. We offer a diverse range of products including Tensile Machines, Hardness Testers, Environmental Testing Systems, Metrology Dimensional Measuring Systems, and more. As an industry leader, we support various sectors such as automotive, metal fabrication, plastics, and electronics. We provide comprehensive maintenance, service, repair, and calibration support to our clients in Malaysia and globally.

Role Description

This is a full-time, on-site role for a Sales Administration position located in WP. Kuala Lumpur. The Sales Administrator will be responsible for managing customer orders, coordinating sales activities, providing customer service, and supporting the sales team. Additional responsibilities include maintaining sales records, preparing reports, and assisting in training new staff members.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Sales and Sales Management
• Training skills
• Excellent organizational and multitasking abilities
• Bachelor's degree in Business Administration, Marketing, or related field
• Ability to work independently and as part of a team
• Fresh graduates are welcome to apply

Sales Administration

Qualifications

• Degree/diploma in Secretarial/Business Studies or equivalent (will be an added advantage)
• Min 3-7 years with client servicing , order processing , shipping & sales administration experience preferred
• Excellent written and verbal communication skills in Bahasa Malaysia and English. Proficiency in Mandarin or other local dialects is a plus, particularly for engaging with diverse customers.
• Strong proficiency in Microsoft Office Suite (especially Excel for data entry and basic reporting, Word, PowerPoint, Outlook).
• Excellent grasp of SQL Accounting , Bitrix24 CRM platfrom, Canva to support Social Media updates.
• Exceptional organizational skills and meticulous attention to detail and accuracy in data entry and documentation.
• Strong ability to multitask, prioritize work effectively under pressure, and manage deadlines.
• Proactive problem-solving abilities and a can-do attitude.
• Customer service-oriented with a polite, professional, and patient demeanor.
• A genuine interest in pets and understanding of pet nutrition basics would be beneficial.

Job Scope

• New leads generation & market research: Should be able to utilise google and various social media platforms to find new clients (Vet, Pet stores, grooming, boarding centre)
• Sales Order Processing & Fulfilment Management - Order Entry & Verification: Accurately receive, verify, and process sales orders from various channels (e.g., email, phone calls from sales team/customers, distributor portals, direct orders) into the company's Sales System (SQL Accounting )
• Documentation: Prepare and issue accurate sales invoices, delivery orders, credit notes, debit notes, and other relevant sales-related documentation.
• Discrepancy Resolution: Proactively investigate and resolve any discrepancies or issues related to orders, pricing, invoicing, or deliveries in a professional and efficient manner, involving relevant parties as needed.
• Sales Team & Customer Support -Administrative Support: Provide comprehensive administrative assistance to the sales team, including scheduling appointments, managing calendars, preparing sales presentations, proposals, reports, and other necessary documents.
• Customer Communication: Serve as a primary point in house for external customers (retailers, vet clinics) and internal sales staff for sales-related inquiries (e.g., product availability, pricing, order status, promotions).
• Complaint & Feedback Management: Assist in documenting and initiating the resolution process for customer complaints, feedback, or returns, escalating complex issues to the appropriate Sales Executive or Manager.
• Travel & Expense Support: Assist sales team members with processing and submitting their travel and expense claims in accordance with company policies.
• Data Compilation: Collect, compile, and summarize sales data from various sources to support the generation of daily, weekly, and monthly sales performance reports.
• Filing & Record Keeping: Establish and maintain an organized and efficient filing system for all sales-related documents, both physical and digital, ensuring easy retrieval and compliance with data retention policies.
• Office Supplies: Manage and order office supplies and equipment necessary for the smooth operation of the sales department.
• Meeting Support: Organize and prepare materials for sales meetings, compile meeting minutes, and track follow-up action items.
• Preparing & Participating in Event / Activities: Coordinate events and activities by supporting the marketing department in rolling out the activities on site & to participate as a cashier during events.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

-Arrange for loan submission and follow up for status with banker

-Handle for puspakom inspection and JPJ transfer name

-Monitor the flow of the sales success process

-Issue invoice and bank invoice

-Any ad-hoc duties as assigned

Job Type: Full-time

Pay: RM1, RM3,000.00 per month

Benefits:

• Free parking

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)

Location:

• Klang (Klang, Preferred)

Work Location: In person

Main Purpose of the Position:

To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner.

Job Description:

• Responsible for supporting sales staff by providing administrative, clerical, and customer support.
• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline.
• Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment
• Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge)
• Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm.
• Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities.
• Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines.
• Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer.
• Order report generation daily to communicate to the Top Management on the order status.
• File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files.
• Providing Export Invoice for Logistic personnel to proceed with the Export clearance
• Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer.
• Generate Debit or Credit notes in the SAP system against Claims received from customers
• Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation.

Requirements:

• Degree in Business Management/Equivalent
• SAP system knowledge will be advantage
• Experience in the Oleochemical/Manufacturing industry is a must
• Minimum 3-5 years relevant experience (Sales Admin/Order processing/Customer Service)
• Language proficiency : English, BM, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Willing to work at Subang Jaya, Selangor
• Excellent communication skills

Job Summary

To provide efficient, timely and accurate sales administrative support to the supervisor and department head/regional heads and to ensure the smooth running of daily operational activities and maintenance of the sales administration records. Plan and support the system enhancement initiatives for improvements.

Key Responsibilities

• Responsible to verify and update new agent's appointment.
• Responsible in Agency movement records exercise such as Performance, promotion, resignation and transfer from communication to maintaining records in the system
• Plan and assist with systems enhancements in streamlining manual workflows for operational efficiency
• Responsible in handling the policyholder's request to change servicing agent, from communication with current and new servicing agent until the process of advice to LAA Dept.
• Responsible in Agency Training Monthly Review exercise, from communication with training department and updating records into system.
• Responsible for Agency Fringe Benefit entitlement listing and the circulation of the fringe benefit email to agency and individual agent. Update the nomination detail in OPUS (if any).
• Responsible to liaise with agencies pertaining to daily pending new business cases under BPM workbench.
• Assist with the administration tasks for the Agency Successor Planning
• Any other duties as and when deemed necessary.

Key Requirements

• Possess Diploma / Degree in any discipline. Fresh graduate is encouraged to apply.
• Good communication and interpersonal skill
• Technology savvy and able to pick up knowledge and skills in system
• Keen in making improvements to processes and finding new ways of working
• Proficiency in MS Office, especially Microsoft Excel
• Good analytical and problem-solving skill
• Proficient in using AI tools such as ChatGPT to simplify work and processes