What Jobs are available for Sales Account Management in Malaysia?

Showing 17 Sales Account Management jobs in Malaysia

Account Management Coordinator

Bayan Lepas Expeditors

Posted 23 days ago

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Job Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ To perform the coordinating role and focus on specific designated customers of the company and take ownership.
+ To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
+ To proactively providing administrative assistance to the Account Management department.
+ To handle designated customer inquiries.
+ To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
+ To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
+ To review and implement process improvement where applicable.
+ To be responsible for special projects as deemed necessary by the management
+ Degree with 1-2 years' working experience in logistics or supply chain industry
+ Good English Language skills
+ Proficiency in MS Office Applications
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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Associate, Account Management

Kuala Lumpur, Kuala Lumpur Concentrix

Posted 26 days ago

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Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Account Management Coordinator

Johor Bahru, Johor Expeditors

Posted 11 days ago

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Job Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
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Key Account Manager

IQVIA

Posted 5 days ago

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Job Description

Why This Role Matters:
Involved in innovative therapy that impacts patient care and patient outcome.
Base in Johor, territory coverage:(Seremban, Melaka, Johor, Sabah)
**About the Role:**
We are seeking a dynamic and results-driven **Key Account Manager (KAM)** to lead and grow our business. This role is responsible for developing strong relationships with key opinion leaders (KOLs), healthcare professionals, and strategic accounts in the therapeutic area. The ideal candidate will have solid experience in pharmaceutical sales and a strong entrepreneurial mindset.
**Key Responsibilities**
**Key Account Management**
+ Build and maintain strong, long-term relationships with KOLs and key accounts.
+ Identify unique needs, opportunities, and challenges of key customers.
+ Develop and implement account strategies to enhance customer satisfaction and loyalty.
+ Act as the "entrepreneur" for assigned accounts - translating company objectives into actionable territory plans.
+ Oversee sales planning, forecasting, inventory management, and on-ground strategy execution.
**Business Development**
+ Collaborate with sales and marketing teams to identify new business opportunities.
+ Develop innovative strategies to promote products aligned with company goals.
+ Achieve assigned sales targets and business objectives.
**Product & Market Expertise**
+ Maintain in-depth knowledge of company products and therapeutic areas.
+ Provide accurate and timely product information to KOLs
+ Conduct market analysis to identify growth opportunities and monitor competitor activities.
+ Monitor industry trends and market conditions relevant to plasma derived medicinal products
**Negotiation & Contract Management**
+ Negotiate and renew contracts and agreements to ensure mutually beneficial outcomes with stakeholders.
+ Manage (Tenders, LPO, Lampiran Q), and coordination with distributors and Bumi agents.
**Collaboration & Compliance**
+ Work closely with marketing, medical, sales, and regulatory teams for seamless coordination.
+ Ensure all activities comply with pharmaceutical regulations and company policies.
**Reporting & Insights**
+ Prepare regular reports on key account performance, sales forecasts, and market trends.
+ Present business insights and strategic business solution to management.
**Qualifications**
+ Bachelor's Degree in **Biomedical Science, Life Sciences, Biology, Pharmacy, Marketing,** or related field.
+ Minimum **5 years' experience** in pharmaceutical sales or key account management (Private & Government Key Hospitals)
+ Experience in **Hematology, Oncology, or Neurology** is an advantage.
+ Strong strategic thinking, planning, and negotiation skills.
+ Proven track record of meeting or exceeding sales targets.
+ Entrepreneurial mindset with excellent communication and interpersonal abilities.
+ Familiarity with **tender processes, LPO, and Lampiran Q** preferred.
+ Knowledge of pharmaceutical industry dynamics and compliance standards.
+ Willing to travel outstation as business required
#LI-CES
#LI-PK1
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Key Account Manager

Selangor, Selangor Mondelez International

Posted 12 days ago

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Job Description

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You support key account teams on a wide variety of activities to meet our strategic growth plan.
**How you will contribute**
You will:
+ Support Account Managers to ensure an effectively communicated, coordinated and focused sales effort against key commercial priorities
+ Negotiate with applicable account representatives, to build and maintain favorable and effective relationships with customers
+ Provide support for all activities necessary to managing the customer relationship effectively including trade funds, invoicing and claims queries, relevant sales promotions, merchandising, shelf management and national sales programs etc.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Delivering results and problem solving
+ Negotiation and influencing
+ Planning and execution
+ Analytical ability
+ Microsoft Word, Excel and PowerPoint
-
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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Key Account Executive

Boehringer Ingelheim

Posted 26 days ago

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Job Description

**The Position**
As a Key Account Executive you will be :
+ Executing KEY Account Performance
+ Responsible for meeting/exceeding KEY Account goals(sales/ listing targets, tender performance, etc.) for assigned product(s) within a designated territory through achievement of related quantitative/ qualitative multi-channel KEY Account KPIs
+ KEY Account planning and Execution
+ Create Veeva KEY Account plans based on robust understanding of account potential, current contribution, drivers, barriers, key stakeholders, critical success factors, resources required and desired outcomes.
+ Execute KAM Customer Engagement Excellence - focused on Account Plans implementing the KAM hybrid Customer Engagement Model, tailored interactions and strengthened partnerships with target Account(s)/Key stakeholders
+ Lead cross-functional(e.g. Market Access, Medical, Marketing, Sales, Comm Ops etc.) collaboration to ensure successful execution of KEY Account plan objectives
+ Compliance, Code of Conduct and Policies - responsible for ensuring all company, industry and local compliance requirements(e.g. Pharmacovigilance) are understood, adhered to, monitored and respected
**Duties and Responsibilities:**
+ Develop, monitor, execute and achieve/exceed KEY Account Plans in the assigned territory
+ Create, update and execute Veeva Key Account Plans aligned with the Key Account Manager's Plans:
+ Identify and segment target KEY accounts based on analyzing account potential, current contribution, drivers, barriers, key stakeholders, critical success factors, resources required, setting SMART objectives
+ Create relevant action steps with clear goals, assigned responsibilities, milestones, timelines
+ Ensure tender listing and availability of BI products in KEY accounts as required
+ Monitor implementation of KEY Account Plans regularly and take appropriate actions to address issues/ under-performance to ensure achievement of objectives
+ Continuously identify new growth opportunities (i.e. new departments, prescribing/ formulary reviews etc.)
+ Effective Account Engagement Capability facilitated by cross functional collaboration
+ Effective Knowledge depth of health care system and Key accounts(e.g. stakeholders, listing processes, influence mapping etc.)to communicate confidently and competently with customers/accounts
+ Effective Customer Engagement Skill proficiency (Hybrid CEM KAM)and negotiation skills to achieve partnership/value creation opportunities with BI
+ Comprehensive, actionable knowledge of the Hybrid CEM KAM steps and behaviours. Able to execute assigned account strategies (e.g. messaging/ product presentations, overcoming objections etc.)within the customers' preferred communication channel
+ Digitally fluent/ tech savvy, able to reliably utilize Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage)
+ Present to groups of customers, both face to face/screen to screen as required
+ Communicate and collaborate with relevant BI account management functions (Sales, Marketing, ComOps etc.)and work interdependently to ensure customer experience is personalized and relevant to them.
+ Provide data driven analysis/actionable insights and reports (where necessary, e.g. listing process, drug bidding schedule, reports on activities etc.) recommending appropriate solutions for KEY Account Plan performance gaps and emerging opportunities during Business Reviews with Regional Sales Manager/cross functional team
+ Utilize Veeva CRM system, Datasight and standard reports to to monitor and maximize account engagement and productivity
+ Maintain/update correct & complete customer database/ account profiling information (email address, other contact info) in Veeva
+ Active and regular monitoring of Account Sales and all relevant activity KPIs to track multi-channel customer interactions and their impact on account plan execution
+ Maximize productivity of KEY Account Plans by utilizing Veeva functions like Veeva Account planning, Reports and dashboards
+ Daily, factual interaction submissions in Veeva
+ Comply with local regulations, industry and company Code of Conduct
+ Comply with all regulations regarding interactions with healthcare professionals and follow company Code of Conduct
+ Take necessary action on issues of compliance and Pharmacovigilance
+ Be a role model in compliance with local regulations, industry and company code of conduct
**Requirements:**
+ Bachelors degree preferably with Science background
+ At least 3 years experience in government sector
+ Required competencies:
+ Government/ Market/ Industry/ Product knowledge
+ Account engagement skills
+ Sales Action Planning/ KEY Account Planning
+ Customer Relationship Management
+ Communication skills
+ Planning and organizing
+ Negotiation skills
+ IT literacy
+ Results and solutions driven
+ Communication, Presentation
+ Experience:
+ Direct selling experience in healthcare industry is advantageous
+ Sales/KEY account management experience
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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Key Account Specialist (Johor)

Petaling Jaya, Selangor Abbott

Posted 5 days ago

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Job Description

**PRIMARY OBJECTIVES:**
To assure consistent sales growth and achievement of sales goals and targets in an assigned territory by identifying opportunities and gaining new business while maintaining existing business.
**MAJOR RESPONSIBILITIES:**
+ To promote Abbott's range of EPD products to healthcare professionals in an assigned territory.
+ To make effective use of product trials, literature, and other promotional materials to gain recommendations and endorsements from current and potential healthcare professionals.
+ Responsible for achieving individual/monthly sales targets and execute key promotional plans with healthcare professionals.
+ Proactively manage and build customer relationships.
+ Plan, schedule, organize and control daily tasks, functions, and duties to achieve maximum sales results.
**EDUCATION/QUALIFICATIONS/EXPERIENCE:**
+ Preferably Degree in Life Sciences or related health sciences
+ Minimum 2 years pharmaceutical sales experience.
+ Sales driven, results-oriented with a high degree of self-motivation
+ Good interpersonal and communication skills.
+ Able to work independently with minimal supervision
+ Possess own vehicle and willing to travel outstation.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Assistant Key Account Manager

Kuala Lumpur, Kuala Lumpur Unilever

Posted 9 days ago

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Job Description

JOB PROFILE
Company: Unilever Malaysia Holdings
Business Function: Unilever Food Solutions - Customer Development
Job Title: Assistant Key Account Manager - (Hotel)
Scope: Local
Work Location: Unihome Malaysia
Employment Type: Permanent Full Time
The Purpose of Role:
A successful Assistant Key Account Manager (AKAM) accountable for the assigned geography on the sales, as well as improve sales turn over in Hotel customers and operators, carry out cooking demo, recipe sharing and product application activities to grow market share.
Team Structure:
+ Reporting to: Key Account Manager
Key Responsibilities:
+ Conduct regular field visits to monitor account performance and ensure target achievement.
+ Handle existing customer accounts for sales expansion, develop exiting customer or open new accounts within territory area, to ensure new SKU penetration, to execute marketing promotion activities/channel activation to achieve
+ Focus to promote core category product's range while doing normal duty.
+ Handle customers' needs or order on daily operation,
+ Cooking demo for customers to maximise SKU range use in the outlets.
+ Attend sales training course and development programmes and put the learning into practice.
+ Continuously build good relationship with customer
+ Communicate and co-ordinate with colleague and others department to meet customer satisfaction.
+ Ensure effective visibility, activity execution, and new menu implementation, communicating with customers in timely manner and aligning with country plans and resource allocation.
+ Provide regular reports and feedback to the Area Sales Manager (ASM) on account performance, market trends, and competitive activities
+ Co-develop national hotel strategy to growth Unilever food solutions market share.
+ Conduct Bi-monthly tracking with other stakeholders to track hotel business performance.
+ Co-develop Hotel relevant recipes with Chefs to drive incremental SKU penetrations.
+ Achieving 100% routing compliances and hotel visitation.
Travel:
50% of traveling time is required.
Essential Experience/Skill/Knowledge:
+ Relevant experience in field sales/key account management/modern trade
+ Experience in FMCG or Food Service industry.
+ Good knowledge and connection in Horeca business
Desirable Experience/Skill/Knowledge:
+ Passion for Growth: to demonstrate "Can-Do "attitude and leadership to reach outstanding growth levels.
+ Change Catalyst: To initiate & drive necessary changes.
+ Develop self and others. Strong coaching and interpersonal skills. Able to lead, manage and drive the team.
+ Have a basic Culinary Skill.
+ Good negotiation skill.
How to Apply:
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
About Unilever:
On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people's lives in so many ways. Our portfolio ranges from nutritionally balanced foods to affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann's and Omo, alongside trusted local names such as Andrélon, Blue Band and Conimex.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:
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Assistant Key Account Manager

Kuala Lumpur, Kuala Lumpur Unilever

Posted 19 days ago

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Job Description

Assistant Key Account Manager at Unilever Food Solutions, Miri & BruneiFunction: Customer Development (CD)Reports to: Distributor Account Manager, Sarawak & BruneiScope: Local (Miri, with cross-border responsibility for Brunei)Location: Based in Miri, Sarawak (office at distributor's premises); agile/hybrid work arrangement
JOB PURPOSE
This role exists to drive commercial success and market expansion for Unilever Food Solutions in Miri and Brunei. As a key member of the Customer Development team, you will champion growth across both Push (Retail) and Pull (Food Service/Operator) channels, building strong partnerships with top accounts and distributor teams. You'll be empowered to deliver results that matter-growing our brands, strengthening customer relationships, and supporting Unilever's purpose-led, inclusive culture.
KEY RESPONSIBILITIES
+ Manage and grow top accounts in both Push (Retail) and Pull (Food Service/Operator) channels across Miri and Brunei
+ Drive commercial success by increasing outlets, listings, reach, and penetration in assigned markets
+ Achieve monthly and quarterly sellout targets by Net Invoice Value (NIV) and volume (cases)
+ Develop and execute joint business plans with key customers and distributor partners
+ Coordinate menu ideation, new product introductions, promotions, loyalty programs, and regional tactical plans
+ Provide accurate and timely sellout forecasts; analyze data and market trends using Excel, Power BI, and other tools
+ Indirectly manage and coach distributor sales representatives, including route planning and performance tracking
+ Identify and capitalize on new market opportunities to increase market share
+ Ensure strong application of Push and Pull fundamentals in all activities
+ Champion Unilever's winning culture: care deeply, focus on what counts, stay three steps ahead, and deliver with excellence
REQUIRED QUALIFICATIONS
+ Bachelor's degree in any field
+ Minimum 3-5 years' experience in FMCG or food service industry, with proven track record in account management and distributor team leadership
+ Strong analytical and data interpretation skills; proficient in Excel, Power BI, and business presentation tools
+ Excellent communication skills in English; ability to communicate in Mandarin and/ or Malay would be a bonus
+ Valid passport, driver's license, and own transport; willingness to travel (30-50% travel required, including cross-border trips to Brunei and business meetings in other locations)
PREFERRED QUALIFICATIONS
+ Experience in both Push (Retail) and Pull (Food Service/Operator) channels
+ Culinary knowledge or experience in food solutions industry
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#LI-Remote
Job Category: Customer Development
Job Type: Full time
Industry:
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Assistant Key Account Manager

Selangor, Selangor Mondelez International

Posted 3 days ago

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Job Description

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You support key account teams on a wide variety of activities to meet our strategic growth plan.
**How you will contribute**
You will:
+ Support Account Managers to ensure an effectively communicated, coordinated and focused sales effort against key commercial priorities
+ Negotiate with applicable account representatives, to build and maintain favorable and effective relationships with customers
+ Provide support for all activities necessary to managing the customer relationship effectively including trade funds, invoicing and claims queries, relevant sales promotions, merchandising, shelf management and national sales programs etc.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Delivering results and problem solving
+ Negotiation and influencing
+ Planning and execution
+ Analytical ability
+ Microsoft Word, Excel and PowerPoint
-
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
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