10 Safety Training Programs jobs in Malaysia

Food Safety Management Consultant

Kuala Lumpur, Kuala Lumpur MYR36000 - MYR54000 Y Flexly Consulting Sdn Bhd

Posted today

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Job Description

Food Safety Management Consultant

Responsibilities:

  • Provides consultation and training services for various food safety standards (eg. GMP Food, HACCP, ISO 22000, HALAL etc)
  • Develop training materials
  • Conduct assessment audits
  • Establish management system documentation (eg. SOP, Forms) for client

General Requirements:

  • Must possess at least Bachelor Degree in any field
  • Good communication skill, good presentation skill and self-motivated
  • Well verse in English
  • Possess own transport

Why Join Us?

  • Opportunity to travel to all over Malaysia
  • Opportunity to work with businesses from various industries
  • Fast paced growing environment
  • Flexible and remote working style
  • Extensive training provided
  • Be part of young and vibrant professionals

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development
  • Work from home

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

AVP, Safety and Health Management

Kuala Lumpur, Kuala Lumpur Alliance Bank Malaysia Berhad

Posted 24 days ago

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Job Description

Overview

Responsible for leading the strategic direction, implementation, and continuous improvement of comprehensive workplace safety and health programs across the Bank. This role ensures enterprise-wide workplace compliance with regulatory requirements, embeds a culture of safety and well-being, and integrates safety strategies into operational risk management frameworks. The AVP is accountable for driving proactive workplace risk mitigation, audits, and training initiatives, and serving as advisor to senior leadership on matters of occupational health and safety, while aligning with the Bank’s business continuity and ESG objectives.

Responsibilities
  • Leads Strategic Risk Reduction Initiatives: In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.
  • Champions Organizational Well-being: Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.
  • Shapes a Positive Safety Culture: Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.
  • Delivers Operational Cost Efficiencies: Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.
  • Incident Investigation and Reporting: Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.
  • Engage with Regulatory and Industry Bodies: Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.
  • Lead the Development and Governance of Safety Programs: Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.
  • Lead Safety Training & Development Strategy: Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.
  • Direct Safety Audits and Inspections: Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.
  • Emergency Preparedness Leadership: Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.
  • Institutionalize Safety Culture: Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.
  • Steer Safety Data Analytics & Reporting: Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.
Skills
  • Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.
  • Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.
  • Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.
  • Proven ability to develop and implement safety and health programs and policies that align with business objectives.
  • Demonstrated ability to collaborate and build relationships with internal and external stakeholders.
  • Strong negotiation and conflict resolution skills.
Knowledge
  • Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).
  • Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.
  • Knowledge of relevant industry standards and certifications (e.g., ISO 45001).
  • Solid understanding of financial and budgetary management related to safety and health programs.
  • Familiarity with safety management systems (SMS) and their implementation.
  • Understanding of business continuity and emergency response planning from a safety and health perspective.
Experience
  • Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.
  • Advanced certifications or qualifications in safety and health management would be an advantage.
  • Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.
  • Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.
  • Experience in interacting with regulatory authorities and managing compliance audits.
  • Experience in managing and mentoring safety and health teams.
Senioriry level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Banking

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AVP, Safety and Health Management

Kuala Lumpur, Kuala Lumpur MYR120000 - MYR240000 Y Alliance Bank Malaysia Berhad

Posted today

Job Viewed

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Job Description

Responsible for leading the strategic direction, implementation, and continuous improvement of comprehensive workplace safety and health programs across the Bank. This role ensures enterprise-wide workplace compliance with regulatory requirements, embeds a culture of safety and well-being, and integrates safety strategies into operational risk management frameworks. The AVP is accountable for driving proactive workplace risk mitigation, audits, and training initiatives, and serving as advisor to senior leadership on matters of occupational health and safety, while aligning with the Bank's business continuity and ESG objectives.

  • Leads Strategic Risk Reduction Initiatives:
    In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.
  • Champions Organizational Well-being:
    Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.
  • Shapes a Positive Safety Culture:
    Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.
  • Delivers Operational Cost Efficiencies:
    Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.
  • Incident Investigation and Reporting:
    Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.
  • Engage with Regulatory and Industry Bodies:
    Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.
  • Lead the Development and Governance of Safety Programs
    : Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.
  • Lead Safety Training & Development Strategy:
    Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.
  • Direct Safety Audits and Inspections:
    Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.
  • Emergency Preparedness Leadership:
    Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.
  • Institutionalize Safety Culture:
    Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.
  • Steer Safety Data Analytics & Reporting:
    Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.

Skills

  • Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.
  • Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.
  • Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.
  • Proven ability to develop and implement safety and health programs and policies that align with business objectives.
  • Demonstrated ability to collaborate and build relationships with internal and external stakeholders.
  • Strong negotiation and conflict resolution skills.

Knowledge

  • Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).
  • Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.
  • Knowledge of relevant industry standards and certifications (e.g., ISO
  • Solid understanding of financial and budgetary management related to safety and health programs.
  • Familiarity with safety management systems (SMS) and their implementation.
  • Understanding of business continuity and emergency response planning from a safety and health perspective.

Experience

  • Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.
  • Advanced certifications or qualifications in safety and health management (beyond the basic SHO registration) would be an advantage.
  • Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.
  • Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.
  • Experience in interacting with regulatory authorities and managing compliance audits.
  • Experience in managing and mentoring safety and health teams.
This advertiser has chosen not to accept applicants from your region.

AVP, Safety and Health Management

Kuala Lumpur, Kuala Lumpur Alliance Bank Malaysia Berhad

Posted 5 days ago

Job Viewed

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Job Description

Overview Responsible for leading the strategic direction, implementation, and continuous improvement of comprehensive workplace safety and health programs across the Bank. This role ensures enterprise-wide workplace compliance with regulatory requirements, embeds a culture of safety and well-being, and integrates safety strategies into operational risk management frameworks. The AVP is accountable for driving proactive workplace risk mitigation, audits, and training initiatives, and serving as advisor to senior leadership on matters of occupational health and safety, while aligning with the Bank’s business continuity and ESG objectives.

Responsibilities

Leads Strategic Risk Reduction Initiatives:

In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.

Champions Organizational Well-being:

Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.

Shapes a Positive Safety Culture:

Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.

Delivers Operational Cost Efficiencies:

Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.

Incident Investigation and Reporting:

Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.

Engage with Regulatory and Industry Bodies:

Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.

Lead the Development and Governance of Safety Programs:

Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.

Lead Safety Training & Development Strategy:

Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.

Direct Safety Audits and Inspections:

Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.

Emergency Preparedness Leadership:

Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.

Institutionalize Safety Culture:

Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.

Steer Safety Data Analytics & Reporting:

Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.

Skills

Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.

Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.

Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.

Proven ability to develop and implement safety and health programs and policies that align with business objectives.

Demonstrated ability to collaborate and build relationships with internal and external stakeholders.

Strong negotiation and conflict resolution skills.

Knowledge

Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).

Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.

Knowledge of relevant industry standards and certifications (e.g., ISO 45001).

Solid understanding of financial and budgetary management related to safety and health programs.

Familiarity with safety management systems (SMS) and their implementation.

Understanding of business continuity and emergency response planning from a safety and health perspective.

Experience

Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.

Advanced certifications or qualifications in safety and health management would be an advantage.

Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.

Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.

Experience in interacting with regulatory authorities and managing compliance audits.

Experience in managing and mentoring safety and health teams.

Senioriry level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Banking

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This advertiser has chosen not to accept applicants from your region.

Manager, Facility Management Health Safety

Petaling Jaya, Selangor MYR120000 - MYR240000 Y DKSH Malaysia Sdn Bhd

Posted today

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Job Description

Job summary:

Manage execution of daily facilities operations (e.g. building management, safety maintenance/technical upkeep, security, etc.) in accordance to DKSH operations guidelines, governing regulations and service level agreements.

Job Responsibilities:

·    Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.

·    Manage facilities utilisation, operations and maintenance in business premises in accordance to DKSH's policies and procedures, regulations and agreed service levels.

·    Plan and manage building/premises services in business operations (e.g. maintenance records, security/safety checks, office administration, cleaning, catering, waste management, etc.).

·    Identify and develop annual plan on facility management activities while complying to safety, health and environment requirements and regulations.

·    Manage/review space planning, allocation and utilisation of existing/new business premises and allocate optimal resources to maximize efficiencies and productivity.

·    Develop and manage cost controls and process improvement activities related to facility management benchmarking industry trends.

·    Develop premises safety, security and risk management plans with internal stakeholders in alignment with DKSH's internal policies and procedures (e.g. access card management, electrical wirings,cold room management, air conditioning, plumbing, waste management, etc.).

·    Develop periodical facility inspection/assessment plans for business premises and assets (e.g. furniture, utilities, transport services, equipment, etc.).

·    Build relationship with government agencies and regulatory bodies on updates/matters related to building/facility safety requirements.

·    Monitor facility management work progress and service level with external vendors and follow-up on issues to drive completion.

Job Requirements:

·    Minimum of five years' experience in a similar role

·    Minimum of three years' experience in a managerial capacity

·    Familiarity with sustainability practices in engineering.

·    Strong problem-solving and analytical skills.

·    Demonstrate understanding and application of local regulations into the company's facility management systems and processes

·    Demonstrate advanced project management skills

·    Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

·    Demonstrate fluency in English, both written and spoken

This advertiser has chosen not to accept applicants from your region.

Manager Facility Management Health Safety

Shah Alam, Selangor MYR70000 - MYR120000 Y DKSH

Posted today

Job Viewed

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Job Description

Job summary:
Manage execution of daily facilities operations (e.g. building management, safety maintenance/technical upkeep, security, etc.) in accordance to DKSH operations guidelines, governing regulations and service level agreements.

Job Responsibilities:

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
  • Manage facilities utilisation, operations and maintenance in business premises in accordance to DKSH's policies and procedures, regulations and agreed service levels.
  • Plan and manage building/premises services in business operations (e.g. maintenance records, security/safety checks, office administration, cleaning, catering, waste management, etc.).
  • Identify and develop annual plan on facility management activities while complying to safety, health and environment requirements and regulations.
  • Manage/review space planning, allocation and utilisation of existing/new business premises and allocate optimal resources to maximize efficiencies and productivity.
  • Develop and manage cost controls and process improvement activities related to facility management benchmarking industry trends.
  • Develop premises safety, security and risk management plans with internal stakeholders in alignment with DKSH's internal policies and procedures (e.g. access card management, electrical wirings,cold room management, air conditioning, plumbing, waste management, etc.).
  • Develop periodical facility inspection/assessment plans for business premises and assets (e.g. furniture, utilities, transport services, equipment, etc.).
  • Build relationship with government agencies and regulatory bodies on updates/matters related to building/facility safety requirements.
  • Monitor facility management work progress and service level with external vendors and follow-up on issues to drive completion.

Job Requirements:

  • Minimum of five years' experience in a similar role
  • Minimum of three years' experience in a managerial capacity
  • Familiarity with sustainability practices in engineering.
  • Strong problem-solving and analytical skills.
  • Demonstrate understanding and application of local regulations into the company's facility management systems and processes
  • Demonstrate advanced project management skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken
This advertiser has chosen not to accept applicants from your region.

Quality Management Food Safety Senior Executive

MYR800000 - MYR1200000 Y Intercontinental Specialty Fats Sdn Bhd (ISF)

Posted today

Job Viewed

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Job Description

Job Description

  • to assist, establish, implement and monitor Food Safety Management System (FSMS), Quality Management System(QMS) & Environment Management System (EMS) requirements;
  • responsible to ensure that relevant up-dated documents area issued and distributed to concern Dept. & compliance with departmental and authority requirement;
  • to participate in quality & productivity improvement program etc.
  • to conduct training, amending documents, generated report on Quality Food Safety/ Environment Management System etc.
  • to conduct supplier audit & up date approved supplier list regularly.
  • to carry out all functions of internal audit related to food safety, quality and environmental and sustainability

Requirements

  • Candidate must possess at least a Bachelor's Degree , Post Graduate Diploma, Professional Degree, Biology, Chemistry, Food & Beverage Services Management, Bio Technology, Food Technology, Food Science or equivalent;
  • Required language(s), Bahasa Malaysia, English;
  • At least 5 year (s) of working experience in related field is required for this position;
  • Well verse in HACCP, RSPO, ISO9001, FSSC 22000, ISO 14000 , KOSHER etc. knowledge & audit, preferably in Oil and Fats manufacturing industry;
  • Positive attitude, result oriented, assertive and able to function under minimal supervision
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Workforce & Queue Management Team Lead, Trust & Safety

Kuala Lumpur, Kuala Lumpur TikTok

Posted 11 days ago

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Job Description

Workforce & Queue Management Team Lead, Trust & Safety

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to support Trust & Safety initiatives, while maintaining compliance and fostering strong collaboration with internal and external partners.

  • Workforce Management: Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development.
  • Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations.
  • Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation.
  • Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business.
  • Drive BPO budget planning, cost optimization initiatives, and financial governance to ensure efficient workforce utilization and compliance.
  • Manage change initiatives to facilitate adoption of Workforce Management systems and tools across regions.
  • Collaborate closely with Platform teams to optimize existing tools and design new solutions that enhance workforce allocation and operational efficiency.
  • Queue Management: Oversee queue management for Search and Interaction business across in-house and BPO operations, monitoring key metrics such as latency, productivity, and incoming volume.
  • Analyze and improve support platform capabilities, workflows, and scheduling constraints to optimize service channels.
  • Develop and enhance reporting tools, databases, and spreadsheets to improve data accuracy and operational insights.
  • Manage daily, weekly, and monthly operational plans and objectives to ensure service level agreements (SLAs) are met.
Qualifications

Minimum Qualifications:

  • Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management).
  • 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments.
  • Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews.
  • Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights.
  • Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization.
  • Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders.
  • Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.
  • Preferred Qualifications:
  • Experience with data analytics tools such as SQL, Power BI, or Tableau.
  • Background in vendor or partnership management.
  • Experience in BPO or call center operations is a plus.
  • Familiarity with programming or system configuration is advantageous.
  • Resilience and commitment to self-care, given the emotionally demanding nature of Trust & Safety work.
About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Technology, Information and Internet

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Workforce & Queue Management Team Lead, Trust & Safety

Kuala Lumpur, Kuala Lumpur TikTok

Posted 5 days ago

Job Viewed

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Job Description

Workforce & Queue Management Team Lead, Trust & Safety TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to support Trust & Safety initiatives, while maintaining compliance and fostering strong collaboration with internal and external partners.

Workforce Management:

Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development.

Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations.

Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation.

Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business.

Drive BPO budget planning, cost optimization initiatives, and financial governance to ensure efficient workforce utilization and compliance.

Manage change initiatives to facilitate adoption of Workforce Management systems and tools across regions.

Collaborate closely with Platform teams to optimize existing tools and design new solutions that enhance workforce allocation and operational efficiency.

Queue Management:

Oversee queue management for Search and Interaction business across in-house and BPO operations, monitoring key metrics such as latency, productivity, and incoming volume.

Analyze and improve support platform capabilities, workflows, and scheduling constraints to optimize service channels.

Develop and enhance reporting tools, databases, and spreadsheets to improve data accuracy and operational insights.

Manage daily, weekly, and monthly operational plans and objectives to ensure service level agreements (SLAs) are met.

Qualifications Minimum Qualifications:

Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management).

5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments.

Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews.

Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights.

Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization.

Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders.

Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.

Preferred Qualifications:

Experience with data analytics tools such as SQL, Power BI, or Tableau.

Background in vendor or partnership management.

Experience in BPO or call center operations is a plus.

Familiarity with programming or system configuration is advantageous.

Resilience and commitment to self-care, given the emotionally demanding nature of Trust & Safety work.

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Technology, Information and Internet

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Operations & Safety Training Manager - Sunway Supercar

Johor Bahru, Johor MYR90000 - MYR120000 Y Sunway Property

Posted today

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Job Description

Sunway Supercar

Sunway Supercar is an exclusive track facility in Sunway City Iskandar Puteri dedicated to luxury and high-performance vehicles. The development offers a premium, members-only environment for driving experiences, events, and community engagement, aimed at delivering exceptional value and exclusivity to its members.

Operations & Safety Training Manager

We are seeking an experienced and proactive Operations & Safety Training Manager to lead the setup, daily operations, and team development of our high-performance supercar circuit. This role is crucial in ensuring all aspects of the circuit run smoothly, safely, and to the highest service standards. From launching core systems setting up an S.O.P for the circuit, training space & to training all members & determined the standard of the member driving skill.

Key Responsibilities:

  1. Business Setup & Operations

  2. Support the setup and launch of the Sunway circuit, including Circuit & Training S.O.P readiness, customer onboarding, and adherence to safety regulations.

  3. Design and implement end-to-end operational workflows covering customer circuit usage, vehicle handling, and client-facing services.
  4. Oversee daily circuit operations to deliver a smooth, safe, and premium guest experience for all users.
  5. Ensure that all systems, tools, and processes are scalable and aligned with long-term business goals.

  6. Training & Development

  7. Develop comprehensive training programs including onboarding, track safety, vehicle handling procedures, and premium customer service delivery.

  8. Conduct regular training sessions for all members, operations crew, and event staff to ensure consistency and compliance with supercar and motorsport safety standards.
  9. Evaluate and continuously improve training content and delivery based on operational feedback and evolving industry standards.
  10. Promote a safety-first culture across all departments while upholding a luxury service mindset.

  11. Team Building & Leadership

  12. Collaborate with the COO and leadership team to identify, interview, and recruit the initial operations and event teams.

  13. Establish scalable team structures, role definitions, and career pathways for future growth phases.
  14. Lead, mentor, and inspire staff to perform with agility, professionalism, and customer-centric focus.
  15. Foster a high-performance team culture grounded in accountability, passion for motorsport, and commitment to excellence.

Requirements:

  • Minimum 10 years of proven work experience in operations or safety management, ideally within motorsport, automotive, or high-performance environments.
  • Strong background in training development and team leadership.
  • Hands-on experience with circuit safety protocols, risk assessments, and emergency response procedures.
  • Ability to design and execute operational systems from scratch in a startup or launch setting.
  • Excellent organizational, communication, and leadership skills.
  • Familiarity with supercars, track operations, and luxury customer service is highly advantageous.

Key Competencies:

  • Operational Execution & Process Design
  • Safety Leadership & Regulatory Compliance
  • Training Program Development
  • Team Recruitment & Coaching
  • Customer Experience Management
  • Strategic Thinking & Startup Agility
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