60 Root Cause Analysis jobs in Malaysia

Process Improvement Executive - Vehicle Maintenance Process Improvement Executive - Vehicle Maintenance

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• Enhance internal workflows by implementing process automation to improve efficiency and productivity.
• Develop and oversee scheduled maintenance plans for SPX vehicles to ensure optimal performance and longevity.
• Monitor vehicle health and implement proactive measures to minimize downtime.
• Conduct cost projections for Fleet Maintenance, covering maintenance expenses, insurance, and other related costs.
• Implement strategic improvement plans to optimize processes and reduce monthly maintenance expenses.
• Coordinate and oversee ad hoc tender projects to enhance cost efficiency and improve service quality within fleet operations.

Requirements

• Minimum a Bachelor’s Degree in a relevant field is recommended.
• Strong understanding of operational processes and strategies to enhance efficiency.
• Experience in data analysis, cost-saving initiatives, budgeting, audits, data management, process improvements, and operations planning is a plus.
• Detail-oriented with the ability to thrive in a fast-paced environment.
• Strong problem-solving skills with the ability to manage complex challenges, provide solutions, and work effectively across cross-functional teams in a dynamic setting.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other and Project Management
• Industries Internet Marketplace Platforms, Technology, Information and Internet, and Transportation, Logistics, Supply Chain and Storage

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Petaling Jaya, Selangor, Malaysia 2 days ago

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Job Overview

We are looking for a driven and resourceful Senior Executive to join our After Sales team . In this role, you will focus on improving service processes, supporting dealers, and enhancing customer satisfaction . You will also work closely with dealers and internal teams to ensure high service standards, smooth operations, and continuous improvement.

Key Responsibilities

• Improve after sales processes to enhance customer satisfaction.
• Support dealers to increase productivity and service quality.
• Introduce tools and ideas that simplify dealers’ daily operations.
• Maintain and enhance Service Standard Operating Procedures (SOPs).
• Research competitor practices and apply relevant improvements.
• Plan and implement improvement activities (e.g., KAIZEN initiatives).
• Provide training and guidance to dealer service managers and owners.
• Coach team members to achieve performance goals.
• Oversee projects and ensure they are completed on time.

Requirements

• Diploma or Degree in Engineering, Business, Marketing, or a related field.
• Experience in automotive after sales or service operations is preferred.
• Minimum 3 years of experience in a business analyst or process improvement–related role.
• Good skills in Microsoft Office (Excel, Word, PowerPoint).
• Strong problem-solving, communication, and teamwork skills.
• Self-motivated and able to work independently.

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Performance Management & Reporting

• Design and implement KPIs that align with evolving business needs.
• Act as a subject matter expert to internal managers, providing data-driven insights.
• Analyze and distribute performance reports via Power BI, Excel, Power Query, and SharePoint.
• Interpret datasets to highlight trends, risks, and opportunities.
• Ensure accuracy and consistency across reporting sources.
• Build dashboards and data models to support decision-making.
• Prepare monthly, quarterly, and annual presentations and reports.

Process & Continuous Improvement

• Lead Lean Six Sigma projects to improve efficiency and quality.
• Facilitate workshops to build a continuous improvement mindset across teams.
• Recommend and implement process automation and enhancements.
• Conduct process mapping and propose strategic improvements.

Service Management

• Ensure service delivery meets SLA/KPIs.
• Support BCP initiatives and issue resolution.
• Use performance data to track project status and highlight root causes.

The Successful Applicant

• Bachelor's degree from an accredited college or university
• Strong background in process standardization, KPI setting, and performance analysis
• Solid understanding of BPO/GBS metrics, reporting, and industry best practices
• Extensive experience with Lean Six Sigma methodologies
• Proven ability to collaborate effectively with cross-functional and regional teams
• High proficiency in Power BI, Microsoft Excel, PowerPoint, and case management tools
• Excellent written and verbal communication skills
• Strong presentation skills with both technical and business acumen
• Experience working with key business units such as:
  • Finance (Accounts Payable/Receivable)
  • Human Resources (Onboarding, Payroll, Master Data)
  • Business Operations
• Comfortable handling manual data processes in environments with limited system support

What's on Offer

• Drive Strategic Impact through Data & Improvement Initiatives
• Be at the Heart of Cross-Functional Collaboration Across Business Functions

ContactElaine CheahQuote job refJN-052025-6750525Phone number+60 3 2302 4000 #J-18808-Ljbffr

Job Description:

Newcomer Onboarding

The Training and Process Improvement Officer has the key responsibility to onboard all ROO newcomers and ensure they have all the required tools and training to perform their expected task. Trainer’s responsibility includes but is not limited to scheduling and conducting all the training phases for the newcomer including the examination for the new officer to qualify as RO Solver.

Competency Management

The trainer also identifies what are the current team members gaps, proposes and provides refresher training or coordinates with external stakeholders to provide training for team upscaling.

User guide and Process Improvement

Under Process Improvement, they are to coordinate with WHS & ACD Managers, Team Leaders and also other FHS stakeholders (MFT) to ensure that processes are adhered to as per current RO User Guide and work jointly on improvement plans where gaps are identified. The Process Improvement team is then responsible to ensure the deployment of new processes, rules and regulations.

Component Issue Management (CIM)

Other responsibilities of Training and Process Improvement Officer are , but not limited to, being a member of the FHS Component Issue Management (CIM) Forum for ROO related topics and also the monitoring of ROO subcontractor performance.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

---

Experience Level:

Professional

Job Family:

Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job Description: Newcomer Onboarding The Training and Process Improvement Officer has the key responsibility to onboard all ROO newcomers and ensure they have all the required tools and training to perform their expected task. Trainer’s responsibility includes but is not limited to scheduling and conducting all the training phases for the newcomer including the examination for the new officer to qualify as RO Solver. Competency Management The trainer also identifies what are the current team members gaps, proposes and provides refresher training or coordinates with external stakeholders to provide training for team upscaling. User guide and Process Improvement Under Process Improvement, they are to coordinate with WHS & ACD Managers, Team Leaders and also other FHS stakeholders (MFT) to ensure that processes are adhered to as per current RO User Guide and work jointly on improvement plans where gaps are identified. The Process Improvement team is then responsible to ensure the deployment of new processes, rules and regulations. Component Issue Management (CIM) Other responsibilities of Training and Process Improvement Officer are , but not limited to, being a member of the FHS Component Issue Management (CIM) Forum for ROO related topics and also the monitoring of ROO subcontractor performance. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent --- Experience Level: Professional

Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

#J-18808-Ljbffr

Job responsibilities:

Responsible for the operational aspects of all analytical testing within the QC Laboratory.

• Lead, coach and develop QC personnel (analysts and scientists) to ensuring that analytical testing (chemical, physical and microbiological) and data review is performed in a reliable and timely manner to support production operations with adherence to Standard Operating Procedures (SOP).
• Ensure that the quality systems and practices in the laboratory comply with Good Laboratory Practices (GLP), Good Documentation Practices (GDP), current Good Manufacturing Practices (cGMP) and Quality Management Standards (QMS).
• Develop, optimize, implement analytical methods and working procedures for characterization, release, and stability testing of viral vector gene therapy products.
• Develop the organisation's quality testing policy in alignment with regulatory standards.
• Lead and perform lab method validation, transfers of analytical methods from other collaborators/clients, protocol harmonization and optimization from R&D to Production.
• Lead development and qualification of new and/or improved assays and characterization of viral vector products using molecular, biophysical, and other analytical assays.
• Conduct, review or approve laboratory investigations and ensure all follow up actions are completed. Make decisions based on scientific and logical reasoning.
• Compile data, generate reports and perform computations using data analysis software, spreadsheets, graphing, and curve fitting software.
• Align with MSAT, Quality and Production teams on phase appropriate analytical methods and strategies for in-process and QC release testing.
• Collaborate with team members to identify and evaluate assay improvements with the goal of optimizing the current rAAV production process.
• Train fellow colleagues on written procedures pertaining to equipment operation, test methods and general laboratory operations.
• Draft and edit lab protocols, standard operating procedures, sampling plans, technical documents, and release testing records for regulatory or tech transfer purposes.
• Ensure real time documentation, maintain data integrity and appropriate traceability as per quality system.

Qualifications:

• PhD in Cell and Molecular Biology, Immunology, Biotechnology, Biochemistry, Microbiology or related fields with 6+ years of relevant experience, or Master/Bachelor’s degree with a minimum of 8+ years of relevant industry experience in a cGMP setup.
• Prior experience performing viral genome titre, infectivity, potency, host cell protein, and host cell DNA assays are required.
• Extensive hands-on experience with development of analytical techniques for characterization and analysis of viral vectors is desired, including: Flow cytometry, qPCR, dPCR, ELISA, SDS-PAGE, Western blot, mycoplasma, sterility, endotoxins.
• Experience in the design and optimization of cell-based potency and infectivity assays.
• Must have experience facing regulatory, Client & external cGMP audits.
• Must have the knowledge of contract testing labs management and its certification.
• Strong knowledge of Regulatory and Pharmacopeia requirements for viral vector gene therapy products.
• Experience with processes involved in viral vector GMP manufacturing, characterization and QC release testing.
• A highly motivated team player with an ability to be productive and a willingness to lead and learn in a fluid, fast-paced and environment are essential.
• Excellent organizational and collaborative skills.

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Direct message the job poster from ASSB Toyota Malaysia (Assembly Services Sdn Bhd)

Senior Executive Talent Acquisition at Assembly Services Sdn Bhd (UMW Toyota Group)

Job Summary:

To coordinate activities for process compliance at manufacturing.

Operational:

• Prepare the ASSB plant for COP audits by ensuring all documentation, processes, and facilities meet compliance standards.
• Facilitate the deployment of COP-related information and updates to relevant departments to ensure alignment and awareness.
• Develop, review, and maintain internal procedures related to ASSB operations to support continuous compliance and improvement.
• Collaborate with cross-functional teams to address audit findings and implement corrective actions.
• Monitor ongoing compliance activities and ensure adherence to regulatory and company standards.
• Provide training and guidance to staff on internal procedures and audit requirements.

Job Requirements:

• Minimum of a Bachelor's Degree in Engineering or Manufacturing-related field, with a CGPA of 3.5 or above.
• Excellent proficiency in English communication, both written and verbal.
• Demonstrated experience in Process Auditing, with strong analytical thinking and problem-solving abilities.
• Proficiency in interpreting technical documents and preparing comprehensive reports.
• Effective communication skills to liaise with cross-functional teams and stakeholders.
• A minimum of 1 year of relevant experience in manufacturing or auditing environments.

Seniority level

• Seniority level Executive

Employment type

• Employment type Contract

Job function

• Job function Quality Assurance and Manufacturing
• Industries Manufacturing

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

Supervise and control all incoming material, process, outgoing product quality, and drive continuous quality improvement.

Job Requirements

People Management

Lead the quality control and quality assurance department, including failure analysis, SI testing, allocating and balancing work across direct reports; reviewing and providing timely performance feedback; mentoring, developing, and motivating team members; resolving tough people/functional issues; submitting manpower applications; interviewing candidates; and providing feedback to achieve performance targets, retain, and develop key talent. Ensure compliance with requirements and optimize process capabilities to ensure product quality, customer service, and cost-effectiveness. Lead initiatives to reduce DPPM, customer complaints, returned values, and quality costs.

Procedure & Policy

Check department policies, initiate policy changes, prepare related materials, and monitor policy execution to ensure compliance with corporate standards.

Budgeting

Coordinate with functional teams to prepare annual department budgets and work plans, compare expenses monthly, analyze results, and report to the department director. Develop quality plans with management to set annual goals, build implementation strategies, and monitor progress. Apply systematic problem-solving methodologies to identify, prioritize, communicate, and resolve quality issues.

Quality Control

Lead incoming material and supplier management, facilitate quality improvements, monitor operations for compliance with instructions, identify risks, and ensure proper resource allocation. Oversee outgoing product quality control, monitor training, and ensure effective application of quality tools.

Customer Complaint Management

Analyze customer complaints, organize monthly quality review meetings, negotiate with customers, conduct site visits, and monitor follow-up actions to resolve issues cost-effectively and improve satisfaction.

Quality Issue Resolution

Guide engineers to resolve on-site quality issues, assist in cross-functional problem-solving, and lead supplier-related defect resolution and improvement initiatives.

Quality Improvement

Initiate and monitor monthly cross-audits, review Six Sigma improvements, and oversee daily quality improvement activities to ensure continuous enhancement of quality standards.

Reporting

Prepare operational performance reports, analyze quality data, and report findings to management and relevant stakeholders.

Candidate Profile

• Bachelor's degree in process engineering or quality-related field
• 8-10 years of experience in quality management, including 5 years in people management

Core Competencies SET: Strategy, Execution, Talent (for managers)

Location: Prai, Penang, MY, 13600

Travel: 10% to 25%

Requisition ID: 138724

Function: Quality

Job Segment: Supply Chain Manager, Quality Manager, Operations, Customer Service

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