56 Retail Supervisor jobs in Malaysia

This job is a Retail Supervisor role where you lead customer service and keep the store looking great! You might like this job because you get to build rapport with customers and help the team boost sales while ensuring a tidy environment.

• Take a lead role in customer service and product display.
• Play an integral part in contributing to sales achievement, sales growth and quality customer service.
• Assist in all aspects of the outlet, especially display, merchandising, and cleanliness.
• Build and maintain good rapport with customers.
• Handle cash transactions.
• Assist in the opening and closing of a retail location.
• Help stock shelves in the proximity.
• Complete, process, and maintain applicable paperwork and records.
• Responsible for monitoring store activities, keeping track of sales performance, and managing the daily operations of the stores.
• Deal with customers' inquiries and complaints.

Job Requirements

• Young, vibrant, and outgoing candidates.
• Minimum SPM with proficiency in Malay, English, and/or Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• No working experience is needed as training will be provided.
• Pleasant personality and appearance, independent and self-motivated.
• Able to work in shifts, on weekends and public holidays.
• Fresh graduates are welcome to apply.

Retail Operations

Customer Service

Customer Support

We encourage open communication whereby everyone is free to voice out their opinions, suggestions or new ideas to help develop the company.

We’re all about creating a culture so work feels like family

Yes, with great work comes great reward!

Over here, we provide a clear career advancement path as we believe in upward progression of one's career

Up to 1 million coverage

Want to avoid traffic? Employees can always be free to set their own time to come to work. 8 hours is the working hours requirement.

We are a leading furniture retail company driving creativity for inspiration lives. So, we’re looking for talented, driven people to create a better life. Let’s find out how we can grow this amazing company together!Ruma specialists in designing contemporary and chic home furniture that ideally represents the urban, modern and cosmopolitan flavors so desired by – but have been beyond the reach of – most.

We are Malayan Flour Mills Berhad, an established billions ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region and have also diversified its business from flour milling to the sale of raw materials and integrated poultry business. Its integrated poultry business includes the breeding and sale of day-old chicks, broiler and breeder farming, processing and sale of poultry products and feeds milling. With over 50 years of experience and a workforce of over 2600 in Malaysia and Vietnam, as part of our expansion plans we are seeking the right talents to be part of our winning team.

• To assist in the management of the depot or retail to ensure optimum stock level, order fulfillment and timely delivery.
• To produce and prepare quality products in accordance to FIFO procedure with minimal stock inventory variance.
• To train new personnel on job functions & roles in order to meet the depot or retail standards & requirements.
• To manage collections by drivers, cash sales at the depot & retail outlet, including banking functions.
• To perform administrative functions in order to ensure smooth operations of the depot or retail.
• To maintain operations policies, procedures, safety & regulations.
• To perform maintenance & housekeeping of depot or retail assets.

• Basic computer knowledge.
• Experience in retail branch management will be an added advantage.

We are Malayan Flour Mills Berhad, an established billions ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region and have also diversified its business from flour milling to the sale of raw materials and integrated poultry business. Its integrated poultry business includes the breeding and sale of day-old chicks, broiler and breeder farming, processing and sale of poultry products and feeds milling. With over 50 years of experience and a workforce of over 2600 in Malaysia and Vietnam, as part of our expansion plans we are seeking the right talents to be part of our winning team.

• To assist in the management of the depot or retail to ensure optimum stock level, order fulfillment and timely delivery.
• To produce and prepare quality products in accordance to FIFO procedure with minimal stock inventory variance.
• To train new personnel on job functions & roles in order to meet the depot or retail standards & requirements.
• To manage collections by drivers, cash sales at the depot & retail outlet, including banking functions.
• To perform administrative functions in order to ensure smooth operations of the depot or retail.
• To maintain operations policies, procedures, safety & regulations.
• To perform maintenance & housekeeping of depot or retail assets.

• Basic computer knowledge.
• Experience in retail branch management will be an added advantage.

Built for the Bold. Lead with Purpose. Shape the Future.

At GMG, we do more than retail — we lead with impact. With over 45 years of heritage and 120+ global and homegrown brands under our belt, GMG is one of Asia and the Middle East’s most dynamic well-being companies. We proudly represent icons like NIKE, The North Face, Columbia, VANS — and Timberland, the original outdoor lifestyle pioneer.

Timberland isn’t just about boots. It’s about building something that lasts — from product to purpose. Now, we’re searching for bold leaders to join our journey.

As a Timberland Retail Supervisor, you're more than a team leader — you’re a mentor, a motivator, and a brand ambassador. You’ll be instrumental in driving operational excellence, inspiring your team, and delivering an unmatched customer experience grounded in the Timberland values of craftsmanship, sustainability, and authenticity. Specifically, we are looking forpeople that are located around Design Village Outlet Mall, Mitsui Outlet ParkKLIA, Mid ValleySouthkey JB,Sunway Pyramid & KLCC.

• Coach, motivate, and develop a team of Retail Associates to meet sales goals and service standards
• Lead by example on the floor — from customer engagement to product storytelling
• Foster a culture of teamwork, accountability, and continuous improvement

• Achieve and exceed KPIs: sales targets, ATV (Average Transaction Value), UPT (Units Per Transaction), and conversion
• Analyze sales data and customer insights to optimize store performance
• Build lasting customer relationships through consistent, premium service

• Oversee all store operations: inventory, stock replenishment, cash handling, and visual merchandising
• Support the Store Manager in scheduling, reporting, and team management
• Ensure compliance with loss prevention protocols and company policies

• Lead in-store activations, product launches, and seasonal campaigns
• Embed Timberland’s core values in daily operations: authenticity, courage, integrity, and purpose
• Be a role model in driving conversations around sustainability and outdoor culture

You lead with passion, integrity, and purpose. You're the type of person who can inspire a team and connect with customers on what truly matters. We’re looking for someone who is:

• A Malaysian citizen with 2–5 years of experience in retail , preferably in a supervisory or team lead role
• Fluent in Bahasa Malaysia and English
• Available for shifts, weekends, and public holidays
• Experienced in retail operations, team supervision, and customer experience
• Passionate about the outdoors, sustainability, and purposeful retail
• Energetic, goal-oriented, and ready to grow within a global retail powerhouse
• Bonus: Able to start immediately

When you lead with us, you join a global movement with room to grow and impact to make.

• Competitive base salary + performance-based commission
• Employee discounts across all GMG brands: Timberland, NIKE, VANS, The North Face & more
• Medical & health insurance
• Ongoing training and leadership development
• Fast-track promotion opportunities within GMG’s global retail network
• A values-driven culture that recognizes hustle, celebrates boldness, and rewards leadership

If you believe in purpose, progress, and leading from the front — you belong with Timberland.
Apply now and take the next step in building something that lasts.

Timberland. Built for the Bold.

Duties and Responsibilities:

The Retail Supervisor is responsible for hitting assigned team sales targets and supervising the coordination and operation of the retail environment.

He/she manages daily store operations and leads merchandising activities to improve sales performance.

Manages promoter, non-promoter outlets, and operator outlets.

Manage a small team and deal with dealers, store managers, and store staff.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:

• Manages promoter, non-promoter outlets, and operator outlets.
• Manage a small team and deal with dealers, store managers, and store staff.
• Hit sales targets.
• Provide consultation on products and services.
• Document and update sales transactions for non-promoter outlets.
• Provide quality service and demonstrate service vision.
• Manage operations in a diverse service environment.
• Provide training for service performance.
• Maintain good relationships for customer service quality.
• Manage retail operations.
• Maintain stock inventory up-to-date.
• Assist in POSM allocation, LDU, Dummies, and upload to the system.
• Update store image in the system and coordinate outlet construction and store image upgrade activities.
• Keep track of visual merchandising presentations.
• Coordinate allocation of merchandising displays, LDU, Dummies, fixtures, and gifts with dealers.
• Provide training for all outlets.
• Update on market competitor activities.
• Keep track of operations for roadshows, promotions, or any events.
• Involve in improvement and productivity initiatives.
• Lead and motivate the team to participate in productivity improvement.
• Increase productivity and innovation activities.
• Keep track of the implementation of productivity and innovation.
• Serve customer inquiries related to product knowledge, stock issues, and merchandising.
• Create ideas for productivity improvements and innovation.
• Manage and supervise promoters.
• Build team spirit and grow team ability.
• Act as a decision maker.
• Build good relationships with dealers and partners.
• Provide operations and manpower support.

Academic Qualification(s):

Candidates must possess at least SPM, Diploma / Advance Diploma / Bachelor’s Degree in any field.

Work Experience / Skills Requirement(s):

• Good communication skills.
• Leadership and service-oriented actions.
• Teamwork and interpersonal skills.

Salary Range: RM 2,200 - RM 3,000

Working Location: Kuala Lumpur / Selangor / Negeri Sembilan / Seremban / Melaka / Johor

Join to apply for the Retail Supervisor | Timberland role at GMG

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Join Timberland | Powered by GMG

Built for the Bold. Lead with Purpose. Shape the Future.

At GMG, we do more than retail — we lead with impact. With over 45 years of heritage and 120+ global and homegrown brands under our belt, GMG is one of Asia and the Middle East’s most dynamic well-being companies. We proudly represent icons like NIKE, The North Face, Columbia, VANS — and Timberland, the original outdoor lifestyle pioneer.

Join Timberland | Powered by GMG

Built for the Bold. Lead with Purpose. Shape the Future.

At GMG, we do more than retail — we lead with impact. With over 45 years of heritage and 120+ global and homegrown brands under our belt, GMG is one of Asia and the Middle East’s most dynamic well-being companies. We proudly represent icons like NIKE, The North Face, Columbia, VANS — and Timberland, the original outdoor lifestyle pioneer.

Timberland isn’t just about boots. It’s about building something that lasts — from product to purpose. Now, we’re searching for bold leaders to join our journey.

Your Role: Retail Supervisor – Timberland Malaysia

As a Timberland Retail Supervisor, you're more than a team leader — you’re a mentor, a motivator, and a brand ambassador. You’ll be instrumental in driving operational excellence, inspiring your team, and delivering an unmatched customer experience grounded in the Timberland values of craftsmanship, sustainability, and authenticity. Specifically, we are looking for people that are located around Design Village Outlet Mall, Mitsui Outlet Park KLIA, Mid Valley Southkey JB, Sunway Pyramid & KLCC.

What You’ll Do

• Lead the Team, Elevate the Experience
• Coach, motivate, and develop a team of Retail Associates to meet sales goals and service standards
• Lead by example on the floor — from customer engagement to product storytelling
• Foster a culture of teamwork, accountability, and continuous improvement
• Drive Sales and Store Performance
• Achieve and exceed KPIs: sales targets, ATV (Average Transaction Value), UPT (Units Per Transaction), and conversion
• Analyze sales data and customer insights to optimize store performance
• Build lasting customer relationships through consistent, premium service
• Ensure Operational Excellence
• Oversee all store operations: inventory, stock replenishment, cash handling, and visual merchandising
• Support the Store Manager in scheduling, reporting, and team management
• Ensure compliance with loss prevention protocols and company policies
• Champion the Timberland Brand
• Lead in-store activations, product launches, and seasonal campaigns
• Embed Timberland’s core values in daily operations: authenticity, courage, integrity, and purpose
• Be a role model in driving conversations around sustainability and outdoor culture
  
  

• A Malaysian citizen with 2–5 years of experience in retail, preferably in a supervisory or team lead role
• Fluent in Bahasa Malaysia and English
• Available for shifts, weekends, and public holidays
• Experienced in retail operations, team supervision, and customer experience
• Passionate about the outdoors, sustainability, and purposeful retail
• Energetic, goal-oriented, and ready to grow within a global retail powerhouse
• Bonus: Able to start immediately
  
  

• Competitive base salary + performance-based commission
• Employee discounts across all GMG brands: Timberland, NIKE, VANS, The North Face & more
• Medical & health insurance
• Ongoing training and leadership development
• Fast-track promotion opportunities within GMG’s global retail network
• A values-driven culture that recognizes hustle, celebrates boldness, and rewards leadership
  
  

• Seniority level Mid-Senior level

• Employment type Temporary

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at GMG by 2x

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GMG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Retail Supervisor | NIKE KLCC role at GMG

Get AI-powered advice on this job and more exclusive features.

Assist the Store Manager in supervising sales operations and achieving sales targets.

• Maintain administrative procedures and ensure timely submission of documents according to company guidelines.
• Assist Store Manager in daily store operations.
• Provide excellent customer service, attend to inquiries, feedback, and complaints.
• Achieve sales targets according to company guidelines.
• Coordinate sufficient stock levels.
• Maintain in-store merchandising and product presentation.
• Ensure adherence to cash control and stock control procedures.
• Follow SUTL Sports Retailing Policies and Procedures.
• Perform other duties as assigned by your superior.

• At least 3 years of experience in sports/fashion retail industry.
• Proficiency in English communication.
• Experience in retail operations, customer service, sales, and team leadership.
• Ability to deliver high levels of customer service in a brand retail environment.
• Skills in conflict resolution, employee coaching, and counseling.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail

Referrals increase your chances of interviewing at GMG by 2x.

This job appears to be active as of now.

Duties and Responsibilities:

The Retail Supervisor is responsible for hitting assigned team sales targets and supervising operations.

He/she manages daily store operations and leads merchandising activities to improve sales performance.

• Manages promoter, non-promoter outlets & operator outlets.
• Manages a small team and deals with dealers, store managers & store staff.
• Hits sales targets.
• Provides consultation on products & services.
• Documents & updates sales transactions for non-promoter outlets.
• Provides quality service & demonstrates service vision.
• Manages operations & diverse service environments.
• Conducts training for service performance.
• Maintains good relationships for customer & service quality.
• Manages retail operations.
• Maintains stock inventory up-to-date.
• Assists in POSM allocation, LDU, Dummies and uploads to system.
• Updates store image into system & coordinates outlet construction, store image upgrade activities.
• Keeps track of visual merchandising presentation.
• Coordinates allocation of merchandising display, LDU, Dummies, fixtures & gifts with dealers.
• Provides training for all outlets.
• Updates market competitor activities.
• Keeps track of operations of roadshows, promotions, or any events.
• Involves in improvement & productivity initiatives.
• Leads & motivates team to participate in productivity improvement.
• Increases productivity & innovation activities.
• Keeps track of the implementation of productivity and innovation.
• Serves customer inquiries related to product knowledge, stock issues & merchandising.
• Creates ideas for productivity improvements and innovation.
• Manages & supervises promoters.
• Builds team spirit & grows team ability.
• Acts as a decision maker.
• Builds good relationships with dealers & partners.
• Provides operations & manpower support.

Academic Qualification(s): Candidates must possess at least SPM, Diploma / Advance Diploma / Bachelor’s Degree in any field.

Work Experience / Skills Requirement(s):

• Good communication skills.
• Leadership & service orientation.
• Teamwork & interpersonal skills.

Salary Range: RM 2,200 - RM 3,000

Working Location: Kuala Lumpur / Selangor / Negeri Sembilan / Seremban / Melaka / Johor

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Sales and Business Development

Industries: Internet Publishing

Duties and Responsibilities:

The Retail Supervisor is responsible for hit assigned team sales targets & supervise that involve the coordination & operation.

He/she manages daily store operations and leads merchandising activities to improve sales performance.

Manages promoter, non-promoter outlets & operator outlets.

Manage small team & deal with dealers, store managers & store staff.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:

• Manages promoter, non-promoter outlets & operator outlets.
• Manage small team & deal with dealers, store managers & store staff.
• Hit sales target.
• Give consultation on product & services.
• Document & update sales transactions for non-promoter outlets.
• Provide quality service & demo service vision.
• Manage operations & diverse service environment.
• Training for service performance.
• Maintain good relationships for customer & service quality.
• Manage retail operations.
• Maintain stock inventory up-to date.
• Assist in POSM allocation, LDU, Dummies and upload to system.
• Update store image into system & coordinate outlet construction, store image upgrade activities.
• Keep track on visual merchandising presentation.
• Coordinate allocation of merchandising display, LDU, Dummies, fixtures & gifts with dealers.
• Provide training for all outlets.
• Update market competitor activities.
• Keep track for operations of roadshows, promotions, or any events.
• Involve in improvement & productivity initiatives.
• Lead & motivate team to participate for productivity improvement.
• Increase productivity & innovation activities.
• Keep track the implementation of productivity and innovation.
• Serve to customer inquiries related to product knowledge, stocks issues & merchandising.
• Create ideas for productivity improvements and innovation.
• Manage & supervise promoters.
• Build team spirit & grow team ability.
• Decision maker.
• Build good relationship with dealers & partners.
• Give operations & manpower support.

Academic Qualification(s):

Candidates must possess at least SPM, Diploma / Advance Diploma / Bachelor’s Degree in any field.

Work Experience / Skills Requirement(s):

• Good communication skills.
• Leadership & service orientation action.
• Teamwork & interpersonal Skills.

Salary Range : RM 2,200 - RM 3,000

Working Location : Kuala Lumpur / Selangor / Negeri Sembilan / Seremban / Melaka / Johor