327 Retail Services jobs in Malaysia

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!
The role is within Retail Services, focused on driving growth in assigned markets by acquiring new clients and retaining existing ones.

Your EDGE Assignment/You Will:

• Responsible for conversion performance.
• Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
• Responsible for proactively touching all leads as early as possible and for improving engagement rate.
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
• Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
• Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
• Responsible for retention and churn performance.
• Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
• Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.
• Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing.
• Also responsible for reactivating the dormant customers in the market.
• Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
• Understand entire customer lifetime journey and partner lifetime journey
• Work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.
• Ensure adherence to Axi's Code of Conduct, Compliance and Risk policies, Axi’s policy and procedures while delivering an excellent customer experience.
• Fluent in English, and respective languages of the assigned market (verbal and written) to efficiently communicate with clients.

Are you the one?

• Fluent in English (verbal and written).
• Experience with cold calling/outbound sales/tele sales is required (preferably B2C).
• Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
• Ability to work effectively independently and within a diverse global team.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• First round of Interview with Talent Acquisition team (45 minutes).
• Second round of Interview with Hiring Manager (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Apply for this job

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First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

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Accepted file types: pdf, doc, docx, txt, rtf

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Accepted file types: pdf, doc, docx, txt, rtf

Do you have experience in cold calling, outbound sales, or telesales? * Select.

Do you have knowledge of financial markets and trading? * Select.

What is your expected salary in MYR per annum? *

Do you require a visa sponsorship to work in Malaysia? * Select.

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Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia. Who we

are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role is within Retail Services, focused on driving growth in assigned markets by acquiring new clients and retaining existing ones. Your EDGE Assignment/You Will: Responsible for conversion performance. Responsible for end-to-end client’s conversion experience to increase NTC conversion rate. Responsible for proactively touching all leads as early as possible and for improving engagement rate. Responsible for high quality conversion that organically extends to 2nd deposit and quality trading. Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested. Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage. Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience. Responsible for retention and churn performance. Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value. Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management. Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing. Also responsible for reactivating the dormant customers in the market. Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value. Understand entire customer lifetime journey and partner lifetime journey Work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey. Ensure adherence to Axi's Code of Conduct, Compliance and Risk policies, Axi’s policy and procedures while delivering an excellent customer experience. Fluent in English, and respective languages of the assigned market (verbal and written) to efficiently communicate with clients. Are you the one?

Fluent in English (verbal and written). Experience with cold calling/outbound sales/tele sales is required (preferably B2C). Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading. Ability to work effectively independently and within a diverse global team. Axi's bag of delights Competitive and attractive compensation. Extensive learning opportunities, such as professional training and certifications and soft skills development. 21 annual leave days per year. Health Insurance Axi's interview journey First round of Interview with Talent Acquisition team (45 minutes). Second round of Interview with Hiring Manager (1 hour). We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume. At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued. Apply for this job

* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have experience in cold calling, outbound sales, or telesales? * Select. Do you have knowledge of financial markets and trading? * Select. What is your expected salary in MYR per annum? * Do you require a visa sponsorship to work in Malaysia? * Select.

#J-18808-Ljbffr

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia. Who we

are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role is within Retail Services, focused on driving growth in assigned markets by acquiring new clients and retaining existing ones. Your EDGE Assignment/You Will: Responsible for conversion performance. Responsible for end-to-end client’s conversion experience to increase NTC conversion rate. Responsible for proactively touching all leads as early as possible and for improving engagement rate. Responsible for high quality conversion that organically extends to 2nd deposit and quality trading. Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested. Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage. Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience. Responsible for retention and churn performance. Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value. Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management. Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing. Also responsible for reactivating the dormant customers in the market. Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value. Understand entire customer lifetime journey and partner lifetime journey Work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey. Ensure adherence to Axi's Code of Conduct, Compliance and Risk policies, Axi’s policy and procedures while delivering an excellent customer experience. Fluent in English, and respective languages of the assigned market (verbal and written) to efficiently communicate with clients. Are you the one?

Fluent in English (verbal and written). Experience with cold calling/outbound sales/tele sales is required (preferably B2C). Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading. Ability to work effectively independently and within a diverse global team. Axi's bag of delights Competitive and attractive compensation. Extensive learning opportunities, such as professional training and certifications and soft skills development. 21 annual leave days per year. Health Insurance Axi's interview journey First round of Interview with Talent Acquisition team (45 minutes). Second round of Interview with Hiring Manager (1 hour). We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume. At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued. Apply for this job

* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have experience in cold calling, outbound sales, or telesales? * Select. Do you have knowledge of financial markets and trading? * Select. What is your expected salary in MYR per annum? * Do you require a visa sponsorship to work in Malaysia? * Select.

#J-18808-Ljbffr

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!
As a Retail Services Associate, your role is to work in the retail services department to help drive growth in Thailand and APAC English speaking market by acquiring new clients and helping retain the existing ones.

Your EDGE Assignment/You Will:

• Responsible for conversion performance of Thailand and APAC English speaking market
• Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
• Responsible for proactively touching all leads as early as possible and for improving engagement rate.
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
• Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
• Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
• Responsible for retention and churn performance of Thailand and APAC English speaking market
• Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
• Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.
• Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing.
• Also responsible for reactivating the dormant customers in the market.
• Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
• Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.

Are you the one?

• Native in Thai and fluent in English (verbal and written) is a must to deal with Thai clients.
• At least 6 months of experience with cold calling/outbound sales/tele sales is required (preferably B2C).
• Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
• Ability to work effectively independently and within a diverse global team.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• First round of Interview with Talent Acquisition team (45 minutes).
• Second round of Interview with Hiring Manager (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

Degree * Select.

How many years of experience do you have with cold calling, specifically related to customer conversion and retention? *

0-1 Year

1-2 Years

2-4 Years

4 Years and above

What is your expected salary in MYR per annum? *

Do you require a visa sponsorship to work in Malaysia? * Select.

#J-18808-Ljbffr

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia. Who we

are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! As a Retail Services Associate, your role is to work in the retail services department to help drive growth in Thailand and APAC English speaking market by acquiring new clients and helping retain the existing ones. Your EDGE Assignment/You Will: Responsible for conversion performance of Thailand and APAC English speaking market Responsible for end-to-end client’s conversion experience to increase NTC conversion rate. Responsible for proactively touching all leads as early as possible and for improving engagement rate. Responsible for high quality conversion that organically extends to 2nd deposit and quality trading. Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested. Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage. Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience. Responsible for retention and churn performance of Thailand and APAC English speaking market Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value. Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management. Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing. Also responsible for reactivating the dormant customers in the market. Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value. Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey. Are you the one?

Native in Thai and fluent in English (verbal and written) is a must to deal with Thai clients. At least 6 months of experience with cold calling/outbound sales/tele sales is required (preferably B2C). Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading. Ability to work effectively independently and within a diverse global team. Axi's bag of delights Competitive and attractive compensation. Extensive learning opportunities, such as professional training and certifications and soft skills development. 21 annual leave days per year. Health Insurance Axi's interview journey First round of Interview with Talent Acquisition team (45 minutes). Second round of Interview with Hiring Manager (1 hour). We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume. At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve.We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued. Apply for this job

* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education Degree * Select. How many years of experience do you have with cold calling, specifically related to customer conversion and retention? * 0-1 Year 1-2 Years 2-4 Years 4 Years and above What is your expected salary in MYR per annum? * Do you require a visa sponsorship to work in Malaysia? * Select.

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POP MART Federal Territory of Kuala Lumpur, Malaysia

Store Manager

POP MART Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Direct message the job poster from POP MART

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, Intellectual Property (IP) operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talents from all over the world. With 7,000+ employees globally, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Responsibilities:

• Drive overall store sales by tracking performance, analyzing data, and guiding the team to meet targets.
• Manage daily store operations, including staff scheduling, stock control, and customer service excellence.
• Oversee recruitment, onboarding, training, and performance management of store staff.
• Foster a positive team environment through coaching, engagement, and development activities.
• Ensure accurate inventory levels, proper product handling, and effective visual merchandising.
• Handle customer issues and ensure a high-quality, brand-aligned in-store experience.
• Maintain store safety, cleanliness, and equipment upkeep.
• Act as the key liaison between the store and various departments (e.g., HR, Marketing, Logistics, Merchandising) to ensure smooth communication and operational alignment.
• All other duties or projects as assigned.

Requirements:

• Candidates must possess at least a Diploma or above.
• At least 3 years of experience as a Store Manager, or in store operations management, preferably in retail.
• Prior experience in multinational retail environments or premium consumer brands is highly desirable.
• Proven leadership, organizational, and team management skills with a hands-on approach.
• Strong execution capabilities and ability to work under pressure in a fast-paced retail setting.
• Excellent analytical thinking, decision-making, and multitasking abilities.
• Excellent communication, training, and interpersonal skills.
• Proficient in Microsoft Office and retail operations systems; strong analytical and reporting skills.

What We Offer:

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

Store Location:

• Pavilion Bukit Jalil
• IOI City Mall
• Sunway Velocity
• TRX

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales, Management, and Customer Service
• Industries Retail

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As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Job responsibilities:

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

Profile:

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

Additional information for internal candidate: #J-18808-Ljbffr

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Job responsibilities

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

Profile

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

#J-18808-Ljbffr

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Job responsibilities:

Performance Management and Business Development

• Monitor and achieve store performance by tracking and ensuring that the KPIs targets are met
• Strategize and implement the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable
• Conduct a brief every day, providing team members a condensed overview of the business, reinforcing and reiterating the right salesfloor behaviors and action plans
• Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives
• Be aware of both local and global environments and their material impact on our sales and business impacts
• Propose in-store activities that can better engage the staffs, celebrating team successes while fostering a positive and inclusive team atmosphere.
• Instruct and supervise staff in the correct execution of all company operating procedures, ensuring internal compliance.
• Challenge the team to go the extra mile, ensuring excellence in terms of results and service

Client Management

• Manage quality of customer service, to meet customer expectations
• Develop loyal FENDI customers and make sure that all customers are
• properly and strategically assigned to a Client Advisor for development
• Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers, hosting conjunctly with the client advisors as and when applicable.
• Improve NPS and CX scores with the appropriate action plans

Staff Management

• Motivate and challenge team members to achieve assigned sales targets and assign clearly day-to-day tasks
• Ensure consistency on team performance, enhancing individual's performance through Monthly Touch Base and daily coaching
• Provide a global perspective on business trends, helping associates understand the business better, while emphasizing the importance of routines and acceptable risk taking.
• Collaborate with the HR Department in recruiting qualified applicants to meet the store needs
• Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide effective store coverage
• Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. Stealth, Heaven, Icom credentials)

Training

• Set up In-Store training routine
• Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management

• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Inform management of decisions and procedures relating to business made at store level and any staff issues
• Take necessary action to effectively control costs and ensure efficient operation in the store
• Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stock, administration, etc.).

General Store Conditions / Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards

Profile:

• Minimum 8 - 10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead
• Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Making effective and timely decisions that keep the organization moving forward, applying an appropriate level of risk-taking
• Planning and prioritizing work to meet commitments aligned with organizational goals
• Cultivate a climate where people are motivated to do their best, while championing for the team to take ownership of their own learning.
• Prior experience in developing people to meet the organizational missions and ambitions, ensuring proper development / succession plan for future appointments.
• Be able to work with culturally diverse team, recognizing the value that different perspectives and cultures bring to an organization

Additional information for internal candidate: #J-18808-Ljbffr