1,085 Retail Sales Executive jobs in Malaysia

Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

• Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting.
• Expected to provide excellent customer support by delivering accurate and timely responses to customer's feedback.
• Where possible to proactively stay connected with customers. Internally to work closely with other Business Units and resolve root cause issues to minimize repeat breakages, where possible.
  
  

• Responsible to assist Assistant Manager and Senior Executive.
• Manage all customers' feedback and service recovery.
• Manage walk in and call in passengers as assigned by Assistant Manager / Manager Customer Relations.
• Ensure pro-active customer management in all customer interactions.
• Conducting and leading investigation with business areas as well as ensuring that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix.
• Seek validation and approval for all letters and claims to customers assigned, based on CAAP (Corporate Approving Authority Policy).
• Ensures target response and closure rates are met, with high accuracy of data input for each case.
• Perform service quality checks.
• Driving individual closure rate performance within the respective teams. Managing speed of response within the given timeline and in accordance to regulatory requirements.
• Ensuring effective dispensation of compensation payouts based on the recovery matrix in place and commensurate to the service breakages experienced by customers.
• Active participation in special departmental and inter-departmental improvement projects.
• Identifying key process re-engineering opportunities through analysis of customer feedback to propose change/improvement within all Business Units.
• To carry out any other task as assigned by the immediate Supervisor.
  
  

• Degree in Education, Aviation, Arts, Mass Communications, TESL, Business & Management, Legal etc. with 1-2 years of working experience in Complaint Management, Public Relations, Airlines Reservation and Ticketing.
• Diploma in Education, Aviation, Arts, Mass Communications, TESL, Business & Management, Legal, etc. with 3-4 years of working experience in Complaint Management, Public Relations, Airlines Reservation and Ticketing.
  
  

• Ability to work under fire/pressure; handle stressful situations in a calm manner with an excellent problem-solving skills to make a challenging situation successful.
• Good communication skills: oral, written, presentation, facilitation (in both English and Bahasa Malaysia). Able to express and articulate empathy in writing.
• Good knowledge of Microsoft Office applications.
• Added advantage to have knowledge in airline reservation and ticketing, call centre and customer service.
  
  

• Having to deal with repeated complaints from the same customers whose expectation are high vs customer feedback recovery guidelines to win customers' confidence with Malaysia Airlines when we fail to deliver.
• Ability to manage difficult and demanding customers from all walks of life.
• Multiple issues involving different business areas - a challenge to have timely and accurate findings.

Job Purpose
· The Manager, CRM is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Manager focuses on the loyalty and retention marketing strategies.

· The Manager, CRM has a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.

· The Manager, CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Education / Professional Qualification
• Minimum Diploma / Degree in relevant field of studies

Professional Experience
· Minimum 3 years of sales experience from the hospitality / customer focused industry
· Preference will be from the automotive industry
· Performance focused marketing and / or sales background
· Team management experience

COMPETENCIES
1. Technical
· Computer literate
· Well versed in the automotive industry

2. Leadership
· Integrity, initiative and enthusiasm
· Motivated and committed to development
· Interpersonal and communication skills (verbal and written)
· Organisational skills
· Appropriate language skills

IMPACT / ACCOUNTABILITY
Coverage : All branches
· No revenue or profit responsibility

JOB CONTENT
· Develop and implement customer retention processes with a primary focus on car sales conversion across functions.
· Implement Group’s retention activities and set performance as the benchmark for the Malaysia dealer network.
·Ensures that customers receive the quickest service possible.
·Assists representatives in handling disappointed customers.
·Determines a course of action to resolve customer problems.
·Interacts with customers using phone, fax, email, the company website and in person.
·Provides assistance to representatives during extremely busy times.
·Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
·Takes customer complaints to upper management when necessary.
·Generates reports for upper management.
·Helps create, update and maintain call script for representatives.
·Maintains database of customers for follow up.
·Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
·Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
·Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
·Trains representatives on new product and service offerings as well as special sales and promotions.
·Analyzes the results of direct mail marketing and email campaigns.
·Helps develop new products, services and promotions based on customer preferences.
·In charge of existing lead management systems.
·Participates in the formulation of the company’s strategic plan
· Integrate CRM-retention activities into the dealership’s current sales processes and work with sales teams and management on future development of CRM-retention strategies.
·Develop and maintain key relationships with sales, finance and marketing teams so as to ensure that sales opportunities are maximized.
·Utilize dealership marketing resources to establish a customer contact schedule which is appropriate, professional and timely.
·Look for innovative ideas to improve processes and practices.
·Liaise with marketing team to develop new communications which adapt to market conditions, new campaigns and enable the achievement of retention targets.
·Facilitate all interactions with customers i.e events, marketing campaigns
·Set goals and appraise performance, practices and processes of CRM activity.
·Report to relevant management and DP about operational issues and performance highlights on a regular and timely basis.
·Extract relevant customer data as provided and analyse data alongside Group’s systems to produce a list of prospects in a given time frame.
·Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect.
·Initiate contact with prospects using phone, email or postal mail.
·Conduct all necessary follow up with prospects using appropriate contact methods.
·Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines.
·Manage and monitor sales team to ensure that chances of conversion are maximized on a daily basis.
·Accurately record all steps of this process within Group’s CRM system.
·Log, monitor and measure data to provide regular feedback and to report on successes and conversions.
·Continuously review the entire process and make suggestions for more effective and innovative practices.
· To dress correctly according to Group's Corporate Standard at all times during business hours. Adhere to current attitude, behaviour and appearance polices to enhance the brand image.
·Ensure confidentiality of all sensitive materials and prevent unauthorised access to these materials.

• Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables.
• High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments.
• Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team.
• Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards.
• Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements.
• Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development.
• Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN).
• Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases.
• Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams.
• Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases.
• Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity.
• Operational Management: Handle productivity, operational, leave, and administration management.
• Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation.
• To provide support and manage complaints including recovery after business hours when required.
  
  

• Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.
• Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office, and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practicing fast, efficient, and easy buying customer relations processes.

1. Follow and adhere to cash handling procedures to ensure the security of money handling.
2. Contribute to the check-out action plan and take ownership of its delivery.
3. Manage the fulfillment of customers’ online orders, ensuring all orders are complete, accurate, neatly packed, and delivered within IKEA’s SLA.
4. Tally articles and orders from the Merchandise Pick-Up (“MPU”) section.
5. Create Add-On sales orders for customers wanting to purchase delivery, assembly, or other services after checkout.
6. Print and stick sticker labels onto all articles to be delivered correctly.
7. Shrink wrap articles into individual groups and sort by Transport Service Provider (“TSP”).
8. Ensure timely daily handover to respective TSP and Home Delivery (“HD”) for order delivery, and prepare space for new deliveries.
9. Support the fulfillment of offline customer orders and other related tasks as required.
10. Contribute to exchanges and returns action plans, taking ownership of your part in their delivery.
11. Assist the supervisor in handling customer complaints positively and promptly, listening to feedback and passing it on to management.
12. Work with the manager to identify solutions to resolve the root causes of customer returns.
13. Use authorized levels of decision-making to resolve payment issues, escalating when necessary.

1. Experience in customer handling.
2. Good team player with strong communication and interpersonal skills.
3. Emotional resilience, capable of handling conflict, remaining calm and assertive under stress.
4. Independent, proactive, and able to make considered decisions.
5. Ability to multitask and thrive in a fast-paced retail environment.
6. Passionate about ensuring a positive shopping experience.
7. Willing to work on weekends, shifts, and public holidays.

Please apply by DD-MMM-YYY.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job
To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and take ownership for my part in its delivery.
• Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from the Merchandise Pick-Up (“MPU”) section.
• Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfillment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customers’ given feedback and pass it on to the manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization.

• Possesses work experience in customer handling.
• A good team player with good communication and interpersonal skills.
• Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
• Independent, able to use and take personal initiatives to make considered decisions.
• Able to multitask and enjoy working in a fast-paced and future-oriented retail environment;
• Be passionate about customers and act to ensure a positive shopping experience;
• Willing to work on weekends, shift hours and Public holidays.

This job is for a Customer Relations Officer in sales. You might like this job because you get to connect with teachers, parents, and students, ensuring customer satisfaction and leading a team to meet sales goals while developing problem-solving strategies.

1. To achieve and increase the sales goals set by the company for educational services.
2. To develop strategies to find new prospects and conversion rate of leads for the company.
3. In charge of connecting teachers, parents, and students with information, resources, and updates on the company’s latest activities and promotions.
4. Ensure outstanding customer satisfaction by maintaining strong working relationships.
5. To chart the customer journey, mapping and measuring how customer experiences at all touch points while supporting the business in compliance with the guidelines while ensuring operational excellence.
6. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
7. Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
8. Manage and train resources to ensure quality and consistency of service to customers.
9. Schedule and conduct status meetings with appropriate development resources and customers.
10. Responsible for sales target, business acquisitions, planning, retention, and management of customers.
11. Maintain complete and accurate customer correspondence data.
12. Develop and update client-related reports.
13. Manage client relationships to build a reputation for excellent service and generate repeat business.
14. Negotiate and manage agreements through the business contract process.
15. Identify and develop problem-solving methodologies to resolve customer issues.

• Experience working with customer sales & support for educational materials.
• Basic skills on Microsoft Office, Excel.
• Familiar with CRM systems (HubSpot preferred).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Good command of English and Malay.
• Presentable and resilient in nature.

• Positivity
• Resilience
• Time Management
• Customer Relationship Management
• Customer Success Management
• Business Development
• Detail Oriented

We provide a conducive and motivating environment to all our workers.

We encourage team exercise and activity every Wednesday.

Tech Up Group started as a group of educators that aims to deliver the latest 21st Century Learning methodology through updated tools and methodology. We believe that EXPLORATION is the core of education and true JOY is when one discovers new things through experimentation and by doing. Transforming education is a daily initiative. Our journey will only be deemed successful when STUDENTS enjoy the learning process.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders , and UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are looking for a driven and strategic Sales & Customer Relations Senior Manager to lead our dynamic sales team at Woopa Travels, focusing on our key brand — Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content.

In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city.

Responsibilities `

• Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment
• Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities
• Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty
• Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development
• Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets.
• Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings.
• Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters.
• Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices.
• Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team.
• Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team.
• Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth
• Other ad-hoc duties as assigned

Requirements

• Proven experience in sales leadership, ideally within the travel, education, or cultural sectors
• Track record of meeting and exceeding sales targets and driving strategic growth
• Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach
• Strong communication and relationship-building abilities with clients, partners, and internal teams
• Data-driven mindset with the ability to monitor sales metrics and translate insights into action
• Familiarity with CRM tools, sales processes, and performance tracking
• Passion for local culture, education, and community engagement
• Self-starter with a problem-solving attitude and collaborative spirit