4,730 Customer Relations jobs in Malaysia

Purpose of the position

· Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.

· Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.

· Being a member of the Customer Relations Team, demonstrates the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.

· Acts on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.

· Seeks to identify root cause issues and develop improvements with senior management

· Seeks to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.

· Ensure adherence to core CEC and HPO OTC KPI and KII's and associated reporting

· Demonstrates full personal ownership and resolution of customer enquiries across all businesses

· Suggest and participate in continuously improving our service level to Customers as well as work efficiency and productivity. Build and maintain good working relation with Customer, continuously up-keeping customer service standards as its highest level.

· Is quality and quantity focused, able to perform against progressive personal call centre measures and ensure full utilization of resources

Principal responsibilities

· Accurate and fast customer order placement

· Handle all customer communications via all media sources - phone, email, faxes etc.

· Answering incoming calls

· Provide leading customer service to internal and external customers such as no stock and unfulfilled delivery etc.

· Deal with each enquiry courteously and efficiently.

· Handle all enquiries and provide feedback to appropriate parties.

· Provide / retrieve documentations to customers such as quotation, invoice, Safety Data Sheets etc

· Manage other ad hoc assignments from Supervisors and Manager

Required qualifications/experience

· Good command of English and Bahasa and any other dialect

· Computer knowledge in Microsoft Word, Excel, and PowerPoint.

· Experience in dealing with customers.

· Ability to work under pressure

· With SAP knowledge is an advantage

We are seeking a motivated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, responsible for delivering exceptional service, resolving queries efficiently, and ensuring customer satisfaction across all touchpoints.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Provide accurate information about products/services, pricing, and policies
• Resolve customer issues, complaints, and requests effectively, escalating when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Keep records of customer interactions, transactions, comments, and complaints
• Collaborate with other departments (sales, technical support, parts) to ensure seamless customer experience
• Follow communication procedures, guidelines, and company policies
• Identify customer needs and help customers use specific features or services
• Contribute to team efforts by achieving individual and team performance goals

• Proven experience in a customer service or client-facing role (1–3 years preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• A positive attitude and a passion for helping people

• Experience in automotive industry
• Multilingual abilities are a plus (English, Mandarin, etc)

• Competitive salary and performance-based bonuses
• Opportunities for growth and career development
• Friendly and collaborative team culture
• Training and support to help you succeed

Job Summary:

As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities:

Customer Service

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV's platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements:

Experience:

• Customer service experience is a plus

Skills:

• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Company Description

Padel 88 is a high-performance lifestyle destination that blends world-class padel, elite fitness, and premium recovery with a vibrant social experience. It creates the ultimate space where ambition thrives, offering training like an athlete, recovery like a pro, and connections with like-minded visionaries. Padel 88 is where movement meets luxury, aiming to elevate every aspect of your life. Welcome to the future of sports, wellness, and connection.

Role Description

This is a full-time hybrid role for a Customer Relations Manager located in Petaling Jaya, with some work from home acceptable. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries and complaints, developing customer satisfaction strategies, and ensuring a high level of customer service. Daily tasks include communicating with customers through various channels, maintaining customer records, and working closely with other departments to improve the overall customer experience.

Qualifications

• Excellent communication and interpersonal skills
• Experience in customer service, customer relations, and conflict resolution
• Ability to develop and implement customer satisfaction strategies
• Strong organizational and problem-solving skills
• Proficient in using CRM software and other relevant tools
• Bachelor's degree in Business Administration, Communications, or related field
• Prior experience in the fitness or sports industry is a plus
• Ability to work independently and in a team environment

Job Summary:

As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities:

Customer Service

· Greet and assist guests with tickets, seating, and directions.

· Answer questions about movies, show times, and promotions.

· Handle complaints politely and find quick solutions.

Cinema Operations

· Ensure the cinema is clean, safe, and comfortable.

· Help manage queues and crowd flow during busy times.

· Work with the team to keep things running smoothly.

Social Media & Online Engagement

· Share updates, promotions, and fun content on TGV's platforms.

· Help monitor online feedback and report issues to the manager.

Feedback & Support

· Record customer feedback and report issues.

· Follow up with customers when needed to ensure satisfaction.

Requirements:

Experience:

· Customer service experience is a plus

Skills:

· Friendly and good at talking to people

· Able to solve problems calmly

· Basic computer and mobile app skills

· Familiar with social media platforms (Facebook, Instagram, TikTok)

· Willing to work shifts, weekends, and public holidays

Why TGV?

· Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.

· Gain hands-on experience in customer service, social media engagement, and cinema operations - great for your resume

· Part-time today, full-time tomorrow Many of our team members grow into permanent roles.

· Use your creativity to engage with customers online and help promote the TGV experience.

· Help create memorable experiences for guests - from blockbuster premieres to themed events.

Job Type: Part-time

Pay: RM9.00 per hour

Expected hours: 20 – 45 per week

Benefits:

• Flexible schedule
• Opportunities for promotion

Work Location: In person

Location: Jalan Gombak, Setapak, Kuala Lumpur

Do you enjoy helping people, solving problems, and making every customer feel valued?We are a trusted automotive company in Jalan Gombak, Setapak, KL, where you'll play an important role in ensuring smooth and stress-free customer journeys.

Your Role As a Customer Relations Assistant, you'll be the first point of contact for our customers. From greeting them with a smile to guiding them through service or enquiries, you'll ensure every interaction is professional, caring, and efficient.

Key Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Handle enquiries via phone, WhatsApp, and in person.
• Coordinate service appointments, updates, and follow-ups.
• Advise customers on service/maintenance needs.
• Record and update customer details in the system.
• Support the sales & service teams in delivering excellent customer experiences.
• Build long-term relationships through attentive and caring service.

What We're Looking For

• Minimum SPM/Diploma in Business, Communications, or related fields.
• Good communication skills (English & Malay; Chinese is an added advantage).
• Warm, approachable, and customer-focused personality.
• Organized and attentive to detail.
• Experience in customer service/automotive service is an advantage, but not required (training provided).

What We Offer

• Competitive salary + performance incentives
• Training and continuous learning opportunities
• Supportive, team-oriented work environment
• Career growth opportunities in the automotive industry

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Work Location: In person

KM

Requirements

• Candidates with previous experience working in automotive industry and relevant role is highly preferred
• Diploma or Bachelor's Degree (especially in Business, Communications, or related fields)
• 1–3 years of experience in a call center or customer service role
• Proficient in using computers and standard office software (MS Office)
• Excellent verbal communication (clear, friendly, and professional tone)
• Strong written communication (especially for email or live chat roles)
• Strong in Problem-solving and conflict resolution abilities
• High level of emotional intelligence
• Ability to multitask in a fast-paced environment
• Multilingual candidates are preferred (Strong command of English is a must have)

Job Description

• Handle inbound and outbound calls, emails, and chat inquiries related to automotive services, warranty information, technical support, roadside assistance, dealership referrals, and general inquiries in a courteous and professional manner
• Assist customers with inquiries about vehicle features, warranty, recalls, maintenance schedules, and service appointments
• Process and track customer complaints or escalations, ensuring timely resolution.
• Provide information on dealership locations, vehicle availability, financing, and promotional offers
• Support roadside assistance and emergency inquiries, escalating urgent issues appropriately.
• Record all customer interactions accurately in the CRM system
• Coordinate with internal departments and external parties to resolve customer issues
• Follow up with customers to ensure satisfaction and issue resolution
• Meet or exceed call quality, customer satisfaction, and productivity targets
• Stay updated with product knowledge, company policies, and automotive industry trends
• Maintaining brand reputation by delivering exceptional customer experiences

Position: Customer Relations Executive (Junior/Senior)

Responsibilities

1. Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
2. Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
3. Attend to the owner for the property handover of Vacant Possession (VP).
4. Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
5. Responding promptly to customer inquiries and feedback in tactful and timely manner.
6. Acknowledging and resolving customer complaints.
7. Communicating with customers through various channels.
8. Keeping records of customer interactions, transactions, comments, and complaints.
9. Communicating and coordinating with colleagues as necessary.
10. Providing feedback on the efficiency of the customer service process.
11. Ensure customer satisfaction and provide professional customer support.
12. Ensure all records, data, and information are recorded and filed up to date.
13. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
14. Other assignments/ tasks/ duties as assigned by superior.

Requirements

• Experience in Customer Service
• Candidates must possess at least a Professional Certificate or Diploma or Bachelor's Degree in Business Administration, Hospitality Management, Real Estate Management, or any technical degree related to property development/management.
• Candidates must possess at least 1 – 3 years of working experience in the related field.
• Proficient in English, Bahasa Malaysia, and Mandarin due to the nature of work (Written and Spoken).
• Candidates must have a strong sense of responsibility, service awareness, and good interpersonal and communication skills.
• Candidates must be able to work independently, be highly motivated, have impeccable communication skills, and be able to work under pressure.
• Preferable specializing in Property or Real Estate or equivalent.

The Customer Service Executive is responsible for providing excellent support to customers by handling inquiries, complaints, and requests efficiently. This role ensures a positive customer experience, builds loyalty, and supports company growth.