699 Retail Project jobs in Malaysia

We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

We are seeking a highly motivated and experienced Business Analystto join our team at dtcpay as a Project Manager , focusing on business analysis and project coordination responsibilities. You will work closely with stakeholders to gather and analyze business requirements, coordinate activities across teams, and drive the successful delivery of digital payment solutions. If you thrive in a fast-paced fintech environment and enjoy collaborating with cross-functional teams, this is the role for you.

• Gather, document, and analyze business requirements to define project scope and objectives.
• Collaborate with product managers, engineers, and other stakeholders to ensure alignment on business needs and technical feasibility.
• Develop functional specifications, process flows, and use cases to guide software development.
• Facilitate workshops and meetings to clarify requirements and align expectations.
• Support project planning, including milestone tracking, risk identification, and stakeholder coordination.
• Monitor project progress and proactively address issues or delays.
• Conduct market research and competitive analysis to support product strategy.
• Work with QA teams to define test cases and validate that solutions meet business needs.
• Support post-implementation reviews and gather feedback for continuous improvement.

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• At least 3 years of experience as a Business Analyst or Project Manager, preferably in fintech or digital payments.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• Experience coordinating stakeholders and managing project deliverables.
• Excellent communication and stakeholder management skills.
• Understanding of agile methodologies and software development life cycle (SDLC).
• Proficiency inboth English and Mandarin , as you will collaborate with Chinese vendors.
• The role is based fully onsite, requiring your presence in the office.

Competitive compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

We are currently recruiting for a Retail Operations Manager.

Job Responsibilities:

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.

Join to apply for the Manager, Retail Operations role at Eastspring Investments

Join to apply for the Manager, Retail Operations role at Eastspring Investments

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

Principal Duties And Responsibilities

• Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders.
• Support digital project which covers brainstorming and testing. Provide BAU support post go-live.
• Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle.
• Monitor smooth processing of regular saving investments, income distribution and distributors’ remunerations.
• Establish operations procedures and system flow for any new guidelines or products.
• Responsible for regulators reporting, regional reporting and any ad-hoc requests.
• Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks.
• Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties.
• Assist on any audit requests from regulators, auditors and GWIA.
  
  
  

• Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.).
  
  
  

• At least 3 years of relevant experience in financial or Asset Management industry.
• Experience in operations processing, problem solving and follow-up cases.
  
  
  

• Proactive, organized and resourceful.
• Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels.
• Interested on streamlining and automate manual processes.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing

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Get notified about new Retail Operations Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 12 hours ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Sepang, Selangor, Malaysia MYR3,800.00-MYR4,500.00 1 month ago

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3 days ago Be among the first 25 applicants

Direct message the job poster from Feruni Ceramiche Sdn Bhd

Do you want to journey with us in transforming the "Living & Workspaces" of others?

The Assistant Manager, Retail Operations will lead the implementation of initiatives to drive operational excellence, process & systems improvement and sales selling competencies amongst the retail sales force. This role will support the implementation of strategies, improving operational processes, and ensuring the retail store and sales team achieves its objectives. The position is key for maintaining smooth operations while also ensuring high levels of customer satisfaction and sales performance.

Job Responsibilities:

• Assist in executing sales strategies and operational plans to meet store sales targets and goals.
• Develop store security policies and procedures.
• Improve merchandising presentation and visual displays.
• Conduct data-driven functional analysis with D365 CRM and ERP applications, etc.
• Provide guidance and support to retail staff to maintain high performance and meet customer service standards.

Customer Service Management:

• Ensure that customer service standards are met and help resolve escalated customer complaints.
• Monitor interactions with customers to ensure they receive exceptional service.

Inventory and Merchandising Support:

• Assist with inventory control, stock replenishment, and ensuring the correct products are on the sales floor.
• Help implement merchandising strategies and displays to attract customers and drive sales.

Performance Tracking and Reporting:

• Assist in monitoring and analyzing sales performance data.
• Prepare and share regular sales and operations reports to management.
• Identify areas for improvement and report findings to management.

Training and Development :

• Help onboard and train new sales team, ensuring they are up to speed on operational processes, sales strategies, and customer service standards.
• Offer ongoing training to team members to help improve their sales performance and product knowledge.
• Be a subject-matter expert (SME) on the various products, understanding all features, usage of features and troubleshooting procedures.
• Champion the product’s unique value proposition to respective target market and customer segments. Tailor messaging to communicate the product's benefits effectively to different audiences. This involves understanding customer pain points and how the product solves those problems.
• Monitor and assess the progress of trainees, either through quizzes, assessments, or practical evaluations, to ensure that they have understood the product and can apply their learning.
• Gather feedback from trainees on the effectiveness of training sessions and materials. Use this feedback to continuously improve the training approach, content, and delivery methods.

Collaboration with Other Departments:

• Work closely with other teams, such as merchandising, marketing, and customer service, to support cross-functional objectives.
• Assist in promotional and marketing activities to increase foot traffic and sales.

Process Improvement :

• Help identify inefficiencies in the sales operations and recommend improvements.
• Assist in implementing new systems or technologies to streamline operations.

Job Requirements:

• Candidate must possess a bachelor’s degree in any relevant field of study.
• Minimum 5 years of prior experience in retail sales operations, or any other relevant roles.
• Prior experience in a sales orientated role is a must.
• Prior roles involved with training and coaching would be an advantage.
• Prior experience in dealing with a product that require “design concept” selling techniques is an added advantage.
• Excellent facilitation, presentation, and communication skills.
• Ability to work independently and as part of a cross-functional team.
• Adaptable to changing business needs and dynamics.
• Passionate about training and possesses business acumen.
• Possess own transport and able to travel outstation when necessary.
• Role is based in HQ office in Petaling Jaya.

Job Entitlements:

• Salary range RM 4,500 – RM 6,000 per month
• Medical Insurance & Benefits - Hospitalization & Outpatient, Dental & Optical.
• 5 Working Days Per Week, 9.00 am to 6.00 pm working hours.
• Access to professional development and training programs for employee growth

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Strategy/Planning, and Training
• Industries Wholesale Building Materials, Glass, Ceramics and Concrete Manufacturing, and Retail

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Get notified about new Retail Operations Manager jobs in Petaling Jaya, Selangor, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Puchong, Selangor, Malaysia MYR4,500 - MYR8,500 18 hours ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Role Overview

We’re on the hunt for a driven, high-energy leader who thrives in a fast-paced retail environment and bounces back from challenges stronger than ever. As our Retail Operations Manager , you’ll take charge of Vans stores across Malaysia—leading from the front, hitting ambitious sales targets, and keeping operations running like clockwork.

If you’ve got the passion, resilience, and leadership chops to inspire teams and deliver unforgettable consumer experiences, this is your stage.

What You’ll Do

• Lead & Win – Drive operational and sales performance across multiple stores, smashing targets along the way.
• Inspire Teams – Recruit, coach, and develop store managers and staff to deliver top-notch service and results.
• Delight Consumers – Ensure every store visit leaves customers smiling and loyal to our brand.
• Own the Operations – Streamline processes, maintain flawless inventory control, and uphold gold-standard SOPs.
• Protect & Improve – Enforce compliance, manage risks, and champion continuous improvement.
• Make It Happen – Roll out promotions, lead new store openings, and execute projects with speed and precision.

What You Bring

• 5+ years in retail operations (retail sports / active / lifestyle / fashion/multi-store preferred).
• Proven success in leading teams and delivering strong commercial results.
• A positive, resilient mindset —quick to adapt, ready to solve problems on the spot.
• Strong planning, organization, and leadership skills with a hands-on, can-do attitude.
• Passion for retail, sales, and delivering world-class customer service.
• Flexibility to work shifts, weekends, and public holidays.

Join to apply for the Retail Operations Manager (toys/collectible items) role at Randstad Malaysia

Join to apply for the Retail Operations Manager (toys/collectible items) role at Randstad Malaysia

Randstad is partnering with an exciting newly established toys brand that’s entering the Malaysia market, backed by a reputable multinational company (MNC) with offices around the world — including across Europe, Asia, and the Americas. The business is now expanding its footprint in Southeast Asia and looking for a high-calibre Retail Operations Manager (toys/collectible items) to support its launch and growth in Malaysia.

About the Role: This is a foundational role, ideal for someone who enjoys building efficient operational frameworks from the ground up. You will be responsible for setting up and managing all core operational functions — including store opening, supply chain, distribution, and sales operations etc — while working closely with regional and global teams.

You Will Need To

• Lead the operational setup in Malaysia to support product launches and market entry.
• Oversee end-to-end operations: leasing, fit-out, recruitment, order processing, inventory control, logistics, local warehousing.
• Collaborate with internal teams (regional HQ, sales, marketing) to align on business goals and timelines.
• Ensure smooth coordination between Malaysia and international supply chains.
• Implement operational SOPs and reporting tools in line with global standards.
• Track and optimize KPIs such as cost efficiency, stock accuracy, and delivery timelines.
• Ensure full compliance with local import/export regulations and safety standards.
  
  

• 6–10 years of experience in retail operations, preferably in the toys industry
• Proven experience in new market setup or regional expansion is highly valued.
• Comfortable working in a dynamic, fast-paced environment with cross-cultural teams.
• Strong problem-solving and project management skills.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Retail

Referrals increase your chances of interviewing at Randstad Malaysia by 2x

Get notified about new Retail Operations Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Sepang, Selangor, Malaysia MYR3,800.00-MYR4,500.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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• Full accountability for the brand's Profit & Loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans.
• Oversee all retail operations across stores and e-commerce, ensuring consistency in execution, service excellence, compliance with SOPs, and operational efficiency.
• Define and execute brand and business strategies, identifying growth opportunities, market expansion potential, and initiatives to strengthen brand equity and customer experience.
• Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimizing inventory levels, stock turnover, and supporting seasonal campaigns.
• Lead, mentor, and inspire retail and operations teams to achieve business goals, cultivating a high-performance culture and driving talent development.
• Collaborate closely with cross-functional departments including marketing, finance, HR, and supply chain to ensure seamless execution of strategies.
• Champion customer experience excellence, ensuring service standards reflect the brand's values and consistently drive loyalty and satisfaction.
• Build and maintain strong relationships with business partners, landlords, suppliers, and stakeholders while serving as the brand's key operational representative.

• Bachelor's degree in Business, Retail Management, or related field; MBA preferred.
• Minimum 15 years of progressive retail experience with at least 5 years in a senior leadership role.
• Proven track record in P&L ownership with strong commercial acumen and financial management skills.
• Deep understanding of retail operations, merchandising, and customer experience best practices.
• Strong leadership and communication skills with ability to influence at all levels.
• Strategic thinker with hands-on execution capability in fast-paced environments.

• High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations.
• Exciting career growth and leadership role in an established retail brand.
• A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

1. Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks.
2. Process all Life change requests received as per stipulated requirements.
3. Ensure that timelines and objectives as agreed with superiors for any other assignments/projects are met or exceeded.
4. Ensure 100% on-time implementation of impact plans and participate in team activities.
5. Attend and get certified for development plans identified to upgrade authority limits/upskill and for personal development.
6. Perform other responsibilities and duties periodically assigned by supervisor to meet operational and other requirements.
7. Ensure that the agreed individual processing Turn Around Times (TAT) are met or exceeded.
8. Ensure that the quality, including presentation and accuracy of service provided, meets or exceeds customer and business partner expectations.
9. Ensure that productivity meets or exceeds defined minimum performance standards.
10. Ensure that tardiness meets the benchmark.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.