1,419 Retail Managers jobs in Malaysia

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

We are currently recruiting for a Retail Operations Manager.

Job Responsibilities:

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.

• Drive branch sales to meet or exceed monthly targets.
• Implement promotions and upselling strategies.
• Monitor product handling and showroom presentation.
  
  

• Lead, coach, and motivate the team to deliver excellent service.
• Oversee staff scheduling, attendance, and performance evaluations.
• Conduct regular training to improve sales and product knowledge.
  
  

• Personally handle VIP customers and key transactions.
• Resolve customer complaints promptly and professionally.
  
  

• Submit daily, weekly, and monthly performance reports to HQ.
• Monitor inventory levels and request replenishment when necessary.
• Ensure compliance with security procedures and company SOPs.
  
  

• Minimum Diploma in Business, Retail Management, or related field.
• Able to speak in English, Bahasa Malaysia and Mandarin
• At least 3 years' experience in retail management (jewellery/luxury retail preferred).
• Strong leadership, communication, and problem-solving skills.
• Proven track record in achieving sales targets.
• Able to work retail hours, weekends, and public holidays.
  
  

• Competitive salary.
• Training and career growth opportunities.
• Supportive and dynamic working environment.

Join to apply for the Manager, Retail Operations role at Eastspring Investments .

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

• Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders.


• Support digital project which covers brainstorming and testing. Provide BAU support post go-live.


• Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle.


• Monitor smooth processing of regular saving investments, income distribution and distributors’ remunerations.


• Establish operations procedures and system flow for any new guidelines or products.


• Responsible for regulators reporting, regional reporting and any ad-hoc requests.


• Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks.


• Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties.


• Assist on any audit requests from regulators, auditors and GWIA.

• Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.).

• At least 3 years of relevant experience in financial or Asset Management industry.


• Experience in operations processing, problem solving and follow-up cases.

• Proactive, organized and resourceful.


• Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels.


• Interested on streamlining and automate manual processes.

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Full accountability for the brand's Profit & Loss, ensuring revenue, margin, and cost targets are achieved while developing and implementing budgets, sales forecasts, and financial plans.
• Oversee all retail operations across stores and e-commerce, ensuring consistency in execution, service excellence, compliance with SOPs, and operational efficiency.
• Define and execute brand and business strategies, identifying growth opportunities, market expansion potential, and initiatives to strengthen brand equity and customer experience.
• Partner with merchandising and buying teams to align product assortments with brand identity and customer needs, optimizing inventory levels, stock turnover, and supporting seasonal campaigns.
• Lead, mentor, and inspire retail and operations teams to achieve business goals, cultivating a high-performance culture and driving talent development.
• Collaborate closely with cross-functional departments including marketing, finance, HR, and supply chain to ensure seamless execution of strategies.
• Champion customer experience excellence, ensuring service standards reflect the brand's values and consistently drive loyalty and satisfaction.
• Build and maintain strong relationships with business partners, landlords, suppliers, and stakeholders while serving as the brand's key operational representative.

• Bachelor's degree in Business, Retail Management, or related field; MBA preferred.
• Minimum 15 years of progressive retail experience with at least 5 years in a senior leadership role.
• Proven track record in P&L ownership with strong commercial acumen and financial management skills.
• Deep understanding of retail operations, merchandising, and customer experience best practices.
• Strong leadership and communication skills with ability to influence at all levels.
• Strategic thinker with hands-on execution capability in fast-paced environments.

• High-level impact and ownership opportunities in driving business strategies, expansion, and optimizing operations.
• Exciting career growth and leadership role in an established retail brand.
• A fast-paced and evolving retail environment where expertise in strategy and operations will be valued and recognized.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

1. Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks.
2. Process all Life change requests received as per stipulated requirements.
3. Ensure that timelines and objectives as agreed with superiors for any other assignments/projects are met or exceeded.
4. Ensure 100% on-time implementation of impact plans and participate in team activities.
5. Attend and get certified for development plans identified to upgrade authority limits/upskill and for personal development.
6. Perform other responsibilities and duties periodically assigned by supervisor to meet operational and other requirements.
7. Ensure that the agreed individual processing Turn Around Times (TAT) are met or exceeded.
8. Ensure that the quality, including presentation and accuracy of service provided, meets or exceeds customer and business partner expectations.
9. Ensure that productivity meets or exceeds defined minimum performance standards.
10. Ensure that tardiness meets the benchmark.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.