5,229 Retail Managers jobs in Malaysia

(Is This You?)

Do you thrive on bringing order to chaos and take genuine pride in making sure everything runs like clockwork? Are you the go-to person everyone relies on to solve problems, big and small?

If you are a proactive, sharp-eyed organiser who loves a good challenge and wants to be at the very heart of a growing brand, we would love to meet you.

We are THREE Cosmetics, and we are looking for a Senior Retail Operations & Admin Executive to be the essential link that keeps our Malaysian operations smooth, efficient, and thriving. This is not just a support role, it is a central role where your work directly powers our success and growth.

(Your Mission: To Be Our Operational Powerhouse)

In this varied and vital role, you will be the maestro coordinating our daily symphony of admin, logistics, finance, and people operations. Your keen eye for detail and resourceful nature will make you a valued partner to every team.

Here is how you will make a difference:

Be the Master of Our Hub:

• Be the go-to expert who keeps our office running seamlessly. This means managing everything from daily supplies to crucial internal documentation, all while being the friendly point of contact for all things admin.
• Take charge of preparing and organizing our compliance documents and internal paperwork, ensuring everything is always audit-ready.

Orchestrate Our Logistics:

• Partner with our 3PL team to ensure our beautiful products are where they need to be, when they need to be there.
• Ensure stock accuracy by reconciling inventory reports from our 3PL partner, resolving any discrepancies you find.
• Play a key supporting role in the product registration process with the NPRA, taking charge of the meticulous documentation required to ensure our products are fully compliant and ready for our customers.

Become Our POS Superuser:

• As we expand our retail presence, you will be the expert on our Point-of-Sale (POS) system—training new team members, troubleshooting, and ensuring seamless sales operations.

Keep Our Finances Flowing:

• Process vendor payments accurately and on time, building strong, trusting relationships with our partners.
• Liaise directly with banks to manage company accounts and swiftly resolve any operational issues.
• Prepare basic cash flow forecasts and facilitate timely fund transfers.
• Collaborate seamlessly with our external accountants in Malaysia and the finance team at our Hong Kong HQ to ensure flawless financial operations.

Support Our Amazing Team:

• Be the welcoming face and the go-to support person that makes our Malaysian team feel valued and supported.
• Be the crucial local link to our HR team in Hong Kong, ensuring our people operations run smoothly and seamlessly.

(Your Profile)

• Diploma in any field – we value your skills and mentality most of all.
• 2 years of experience in an administrative or operations role, where you have proven yourself. (Experience in the retail world is a big plus).
• Familiarity with inventory management or POS systems will help you hit the ground running.
• Full professional proficiency in English and Chinese (Cantonese or Mandarin) is essential to build strong relationships with our colleagues at our Hong Kong HQ.
• A natural talent for communication, organization, and creative problem-solving.
• A self-motivated and adaptable spirit, with a genuine eagerness to learn and grow alongside our evolving business.
• Strong skills in the Microsoft Office Suite (Excel, Word, Outlook) to power your productivity.

(Your New Workspace & Rhythm)

• 5-day work week (Monday to Friday) with stable hours (9:00 AM to 6:00 PM)
• A Vibrant Location: the modern and accessible KL Eco City, Kuala Lumpur

(Ready to Join Our Team?)

If you are excited by the idea of being the operational heartbeat of a growing brand and are ready to make a real impact, we can't wait to meet you

Please click the "Apply Now" button and upload your detailed resume. To help us process your application more efficiently, please be sure to include:

• Your current (or last drawn) salary
• Your expected salary
• Your earliest availability (or notice period)

Prefer to email? You can also send your application directly to us at

(About Odele & THREE)

Founded in 2014 by Shelley Hon, ODELE started as a cosmetics brand with a vision to bridge beauty trends between the East and West. Joined by industry veterans who bring over three decades of experience in expanding premium imported brands, ODELE has transformed into an organisation with a bold ambition: to become the dominant force in identifying, empowering, and scaling beauty-forward brands to global prominence.

You will have the exciting opportunity to work directly with one of our most esteemed portfolio brands: THREE Cosmetics.

Supported by the esteemed POLA ORBIS Group, THREE is a renowned Japanese brand that thrives on innovation and authenticity. The brand's philosophy is realized through a golden ratio of "natural × science", masterfully blending the best of nature with cutting-edge scientific advancements.

In this role, you will not just be doing a job—you will be enabling this mission and helping bring this unique, authentic beauty to more people across Malaysia.

(Explore Our Story and Discover Our Products)

(A Note on Application)

We sincerely thank you for your interest in joining THREE Malaysia. Please note that all information provided in your application will be treated with the strictest confidence and used for recruitment purposes only.

We are only able to contact shortlisted candidates. If you do not hear from us within two weeks, please know that we carefully considered your application but have decided to move forward with other candidates at this time. We encourage you to apply for future roles that may be a better fit.

Job Types: Full-time, Permanent

Pay: RM4, RM5,000.00 per month

Benefits:

• Additional leave
• Maternity leave

Work Location: In person

Responsibilities

• Responsible for the day-to-day retail operations efficiency.
• Responsible for the effectiveness of the retail staff in terms of product knowledge, selling skills, customer service, SOP and wellbeing.
• Responsible for the sales achievement and inventory control.
• Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.
• Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
• Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.
• To schedule and assign staff/store manager on their daily/monthly routine work.
• To assist in recruitment and train new employees.
• Monitor market developments and recommend strategies to address potential opportunities and threats.
• Liaising with shopping malls management on tenancy agreement, marketing/promotion and opening of temporary and permanent kiosks/outlets. Setting up of temporary or new kiosk.
• Conduct market research and prepare detailed information on new store operation to support management decision making
• Any other ad-hoc tasks assigned.

Requirements:

• Minimum Diploma/Degree or any relevant education background.
• Posses experience in retail operations management and business development is an advantage.
• Well experienced in handling retail operations team and managing multiple retail outlets.
• Posses own transport.
• Good leadership skills and can work independently.

About the role

This is an exciting opportunity to join us as a Retail Operation Manager. Our company is a family entertainment center (arcade), based in the vibrant Kuala Lumpur City Centre, you will play a pivotal role in overseeing the smooth day-to-day operations of our retail stores. As a full-time employee, you will be responsible for leading and motivating your team to deliver exceptional customer service and drive sales performance.

What you'll be doing

• Manage all aspects of retail store operations, including staff scheduling, inventory management, and customer service
• Develop and implement strategies to enhance store efficiency, productivity, and profitability
• Provide leadership, coaching, and training to your team to ensure they are equipped to deliver outstanding customer experiences
• Monitor and analyse store performance metrics, identify areas for improvement, and implement corrective actions
• Collaborate with cross-functional teams to ensure seamless integration of store operations with other business functions
• Ensure store compliance with company policies, procedures, and industry regulations

• Drive Retail Growth: Develop and execute business strategies to grow store sales and profitability in line with brand vision.
• Team Leadership: Lead, coach, and inspire store managers and supervisors across multiple locations.
• Operational Management: Oversee daily operations, SOPs, and inventory flow to ensure efficiency and consistency.
• Performance Tracking: Set KPIs, monitor store metrics, and drive improvements in sales, customer satisfaction, and productivity.
• Financial Oversight: Manage budgets, P&Ls, and cost controls; identify opportunities to improve margins.
• Brand Compliance: Ensure all stores follow visual merchandising, service, and operational standards.

• Problem Solving: Identify operational issues and implement effective, timely solutions.

• Reporting: Deliver clear performance reports and insights to senior management.

• Diploma or Degree in Business, Retail Management, or related field
• 5–8 years of experience managing multiple retail stores
• Strong leadership, communication, and team-building skills
• Experience in fashion retail, preferably in men's apparel
• Strong business acumen with analytical and decision-making skills
• Willingness to travel across Malaysia and regionally when required

Randstad is partnering with a well-known retail group in seeking a Retail Operations Manager (luxury timepiece/fashion) to oversee and drive operational excellence across their retail boutiques.

Responsibilities:

• Oversee daily retail operations to ensure smooth store performance and adherence to brand standards.
• Drive sales growth by supporting Store Managers in achieving commercial objectives.
• Implement operational strategies, SOPs, and best practices across the store network.
• Monitor store performance metrics, including sales, service, inventory, and compliance.
• Manage store budgets, cost controls, and operational efficiency.
• Conduct regular store visits to ensure consistent brand presentation and service excellence.

Requirements:

• Bachelor's degree in Business, Retail Management, or related field preferred.
• Minimum 5 - 7 years' retail management within luxury retail or premium fashion.
• Strong leadership skills with proven ability to inspire and manage multi-store teams.
• Excellent commercial acumen, analytical, and problem-solving skills.

Company Description

Footlink was founded to provide quality footwear from a health perspective. By collaborating with experts such as foot care doctors and technology experts, we design, innovate, and manufacture high-quality footwear. We prioritize honesty, integrity, and respect for our customers, partners, and employees. Footlink specializes in biomechanically designed shoes to offer comfort and address various foot-related issues, making them suitable for prolonged standing and walking activities.

Role Description

This is a full-time on-site role for a Retail Operations Manager based in Klang. The Retail Operations Manager will oversee daily store operations, manage staff, and ensure excellent customer service. Responsibilities include analyzing sales data, developing strategies to increase efficiency, and meeting sales targets. This role combines strategic leadership with hands-on field management, directly overseeing store teams to achieve operational excellence and brand consistency, customer experience goals and profitability.

Qualifications

• Experience in Retail Operations and Operations Management
• Strong Analytical Skills for data-driven decision making
• Proficiency in Store Management and Customer Service
• Excellent leadership and team management abilities
• Strong problem-solving skills and ability to work under pressure
• Experience in the footwear or healthcare industry is a plus
• Bachelor's degree in Business Administration, Management, or related field

MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.

With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.

Job Responsibilities:

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements:

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.

Our client is Singapore's preferred destination for all things sun-safe and stylish. As the company continues to grow, they are seeking a highly capable
Malaysi an Operations Manager
to join their team and play a key role in driving service and operational excellence.

(This is an onsite role based in Singapore.)

Key Responsibilities

• Oversee day-to-day retail operations across outlets, ensuring smooth, efficient, and customer-focused service delivery.
• Take full ownership of P&L performance, implementing strategies to achieve sales and profitability targets in alignment with senior management.
• Lead, train, and motivate staff, fostering a culture of teamwork, accountability, and professional growth.
• Design, coordinate, and implement operational systems that enhance efficiency and deliver consistent excellence in customer experience.
• Monitor and analyze operational performance, providing insights and recommendations for continuous improvement.
• Collaborate with management on business development initiatives, promotions, and strategic projects.

Required Skills & Experiences

• Minimum 5 years of proven retail management experience, preferably within fashion, lifestyle, or consumer goods.
• 3–4 years of experience managing people.
• Strong leadership skills with a demonstrated ability to develop, mentor, and retain high-performing teams.
• Solid understanding of P&L management and experience in executing strategies to drive sales growth.
• Proactive, resourceful, and hands-on, with strong ownership of results.
• Proficiency in English, Chinese, and Malay is preferred to effectively liaise with diverse staff and customers.
• Strong organizational and problem-solving abilities, with an eye for operational details and process improvements.

Preferred Skills & Experiences

• Experience in fashion retail is highly recommended.

Why Apply

• Competitive starting salary of S$4,000 per month.
• Attractive monthly performance bonuses based on individual and store performance.
• Work Permit application support for successful candidates requiring sponsorship.
• A dynamic, supportive work environment with opportunities for career advancement.

Interview Process

1–2 online interviews → Face-to-face interview in Singapore

RESPONSIBILITIES:

• Responsible for the day-to-day retail operations efficiency.

• Responsible for the effectiveness of the retail staff in term of product knowledge, selling skills, customer service, SOP and wellbeing.

• Responsible for the sales achievement and inventory control.

• Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.

• Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.

• Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.

• To schedule and assign staff / store manager on their daily / monthly routine work.

• To assist in recruitment and train new employees.

• Monitor market developments and recommend strategies to address potential opportunities and threats.

• Liaising with shopping malls management on tenancy agreement, marketing / promotion and opening of temporary and permanent kiosks / outlets. Setting up of temporary or new kiosk.

• Conduct market research and prepare detailed information on new store operation to support management decision making.

• Any other ad-hoc tasks assigned.

REQUIREMENTS:

• Minimum Diploma/Degree or any relevant education background.

• Posses experience in retail operations management and business development is an advantage.

• Posses own transport.

• Good leadership skills and can work independently.