1,023 Retail Manager jobs in Malaysia
Retail Manager
Posted 11 days ago
Job Viewed
Job Description
Swatch Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Swatch Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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The Company
Swatch is an iconic and bold timepiece that played a pivotal role in rescuing the Swiss watch industry, thanks to the visionary leadership of Nicolas Hayek. Bursting with color, joy, and personality, Swatch watches are known for being loud, playful, and endlessly reinvented. Proudly Swiss Made, each watch is crafted with just 51 components, allowing for efficient industrial production and an accessible price point.
The Company
Swatch is an iconic and bold timepiece that played a pivotal role in rescuing the Swiss watch industry, thanks to the visionary leadership of Nicolas Hayek. Bursting with color, joy, and personality, Swatch watches are known for being loud, playful, and endlessly reinvented. Proudly Swiss Made, each watch is crafted with just 51 components, allowing for efficient industrial production and an accessible price point.
Since its debut in March 1983 as the “second watch,” Swatch has sold hundreds of millions of units, quickly becoming one of the world’s most recognizable brands—all while staying true to its original spirit.
Renowned for its groundbreaking ideas and love of creative provocation, Swatch continues to surprise and delight. Its watches serve as a vibrant canvas for artists across diverse styles, making it arguably the world’s largest wearable art gallery. The Swatch Art Peace Hotel in Shanghai furthers this vision, offering a unique space for artists-in-residence from around the globe.
Swatch’s influence also extends into the world of niche sports. Through its support of the Swatch Proteam and events in Freestyle Skiing, BMX, and Drone Racing, the brand has helped bring these exciting disciplines into the spotlight.
Job Description
About the Role
We are seeking a dynamic and experienced Retail Manager to lead the operations of our retail store in Malaysia. This full-time position plays a vital role in ensuring seamless store performance and delivering an outstanding customer experience.
Key Responsibilities
- Team Leadership: Manage, mentor, and motivate a team of sales associates to achieve performance goals and foster a positive work environment
- Store Operations: Oversee daily operations including inventory control, merchandising, and cash management to ensure efficiency and accuracy
- Sales Strategy: Develop and execute effective sales strategies to meet and exceed store targets
- Cross-Functional Collaboration: Work closely with corporate teams to align store activities with broader business objectives and uphold brand standards
- Customer Experience: Ensure exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Process Improvement: Identify opportunities to enhance operational efficiency and implement cost-saving initiatives
- Compliance: Ensure adherence to all relevant laws, regulations, and internal company policies
- Minimum of 7 years in a retail management role, ideally within the consumer products industry
- Proven ability to lead, inspire, and develop high-performing teams
- Strong customer service orientation with excellent problem-solving skills
- Proficient in inventory management, budgeting, and financial reporting
- Possess a recognized educational qualification or certificate appropriate to the position
- Good computer literacy skills
Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia
Seniority level
- Seniority level Associate
- Employment type Full-time
- Industries Retail Luxury Goods and Jewelry and Retail
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#J-18808-LjbffrRetail Manager
Posted 11 days ago
Job Viewed
Job Description
- Oversee the day-to-day operations of the store, ensuring smooth functioning and high levels of customer satisfaction.
- Lead and manage the retail team, including hiring, training, scheduling, and performance evaluations.
- Develop and implement sales strategies to achieve revenue targets and maximize profitability.
- Monitor inventory levels, ensure timely stock replenishment, and manage stock control processes.
- Maintain store visual merchandising standards to attract customers and enhance the shopping experience.
- Address customer complaints and feedback professionally to ensure positive resolutions.
- Analyze sales reports and data to track performance, identify trends, and plan improvements.
- Ensure compliance with company policies, procedures, and local regulations.
- Coordinate with suppliers, vendors, and the head office to manage store needs.
- Oversee cash handling, sales transactions, and financial reporting for accuracy and security.
- Plan and execute promotions, marketing campaigns, and events to boost store traffic.
- Ensure a safe, clean, and organized store environment for staff and customers.
- Foster a positive and motivating work environment to build team morale and productivity.
- Diploma or degree in Business Administration, Retail Management, or a related field.
- Proven experience as a Retail Manager or in a similar leadership role (1-3 years preferred).
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent communication and interpersonal skills in Bahasa Malaysia and English.
- Analytical mindset with the ability to interpret sales data and make strategic decisions.
- Customer-oriented attitude with a focus on delivering excellent service.
- Proficiency in using POS systems, inventory software, and Microsoft Office applications.
- Ability to work under pressure and handle multiple tasks effectively.
- Flexibility to work during weekends, public holidays, and extended hours as needed.
- Competitive salary with performance-based bonuses.
- EPF, SOCSO, and EIS contributions as per Malaysian labor laws.
- Paid annual leave, sick leave, and public holidays.
- Staff discounts on products and services.
- Medical and dental coverage.
- Opportunities for career growth and professional development.
- Ongoing training programs to enhance skills and performance.
Primary/Secondary School/SPM/O Level, Higher Secondary/STPM/A Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree.
About Us:Welcome to ATOZ MANAGEMENT HOLDINGS, a visionary holdings company dedicated to delivering excellence and innovation across industries. As the proud parent of two thriving subsidiaries shop.atoz.my, our premier e-commerce platform, and ATOZ SHOP, our trusted convenience store chain, we aim to provide diverse and high-quality solutions to meet the needs of modern consumers.
#J-18808-LjbffrRetail Manager
Posted 11 days ago
Job Viewed
Job Description
Job description
About the Role
We are seeking a dynamic and experienced Retail Manager to lead the operations of our retail store in Malaysia. This full-time position plays a vital role in ensuring seamless store performance and delivering an outstanding customer experience.
Key Responsibilities
- Team Leadership : Manage, mentor, and motivate a team of sales associates to achieve performance goals and foster a positive work environment.
- Store Operations : Oversee daily operations including inventory control, merchandising, and cash management to ensure efficiency and accuracy.
- Sales Strategy : Develop and execute effective sales strategies to meet and exceed store targets.
- Cross-Functional Collaboration : Work closely with corporate teams to align store activities with broader business objectives and uphold brand standards.
- Customer Experience : Ensure exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Process Improvement: Identify opportunities to enhance operational efficiency and implement cost-saving initiatives.
- Compliance: Ensure adherence to all relevant laws, regulations, and internal company policies.
Retail Manager
Posted 11 days ago
Job Viewed
Job Description
In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and will be responsible for steering and guiding the store team to provide a 360 retail experience whilst ensuring targets are met.
40% - Retail Operations
- To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized. (HR)
- Ensuring optimal staffing levels through store rosters, monitoring and aligning rosters with customer traffic, whilst adhering to the allocated budget (Merch)
- Set individual goals to the staff, monitoring and assessing against their goals regularly, to develop subordinates to the next level by promoting the professional growth and development of the entire team, whilst nurturing a positive environment within the stores
- Hire, develop and execute training programs for staff – guiding and coaching the team in terms of general store management, brand story, systematic operations, customer servicing, and practical skills training (including but not limited to Piercing, welding and all machines operation) in order to upskill teams to optimize efficiency, generate sales and ensure positive customer experience.
- Be on-ground at stores on rotational basis, training and monitoring staff and assisting with general running of store during key moments. Report to HQ on observation and suggested next step.
- Conduct regular store visits to ensure the retail operations follow guidelines, identifying areas of improvement and facilitating next steps between teams.
- Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.
Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve. (Production / Merch)
40% - Omnichannel / Retail Marketing Analysis
- Stay up-to-date with brand general marketing timelines (i.e launches, sales, etc), identifying assets needed and communicating between stores and HQ to ensure assets and visual merchandising kits are produced and delivered to store in a timely manner. (Merch)
- Prepare daily, weekly, monthly and other performance reports for business analysis. (Finance)
- Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels. (Merch)
- Identifying and implementing solutions to optimizing inventory flow to the warehouse, based on the knowledge of how online operations works across the website and also drop ship platforms. (Merch)
- Lead visual merchandising activities in-store, working with store team to optimize product placements and visual displays, based on in-store observations.
- Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.
- Achieving store profitability targets by hitting sales targets and controlling store operating expenses.
20% - Special Projects & Admin
- Assist in managing special projects, including overseeing store construction and openings, store closure, renovation, etc, - effectively communicating brand’s needs and ensuring the planned timelines are met.
- Oversee and follow up on store maintenance and repair issues, monitoring and reviewing the service quality of external vendors and working with them for improvement plans.
- Manage cost control and negotiate with contractors for better offers and quotations.
- At least 6-8 years of working experience in retail management, managing multiple stores, revenue, full and part timers
- Visionary and forward-looking with proven execution ability to develop and deploy initiatives that deliver the required business results
- A strong level of business and commercial acumen, particularly around budgets/numbers, inventory sourcing, manufacturing, pricing, control and demand planning, as well as retail and wholesale distribution, logistics and sales
- Experienced working in a fast-paced retail environment
- Confident, enthusiastic, with a positive mindset and clear sense of purpose and drive to achieve results
- Detailed, organized, strong business acumen and learning agility
- Able to work under pressure and meet tight deadlines
- Ability to plan personal workload effectively and delegate for success
- Digitally savvy, strong networking and negotiation skills, with exceptional language proficiency.
- Excellent communication and influencing skills. Able to impact and influence all key stakeholders.
First Name*
Last Name*
Email Address*
Contact Number*
CV / Resume* Accepted file type: .doc, .docx, .pdf (5MB max)
LinkedIn Profile (Optional)
Where did you hear about this Job? (Optional)
#J-18808-LjbffrRetail Manager
Posted 11 days ago
Job Viewed
Job Description
In this business-critical role as Retail Manager, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and will be responsible for steering and guiding the store team to provide a 360 retail experience whilst ensuring targets are met.
40% - Retail Operations
- To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized. (HR)
- Ensuring optimal staffing levels through store rosters, monitoring and aligning rosters with customer traffic, whilst adhering to the allocated budget (Merch)
- Set individual goals to the staff, monitoring and assessing against their goals regularly, to develop subordinates to the next level by promoting the professional growth and development of the entire team, whilst nurturing a positive environment within the stores
- Hire, develop and execute training programs for staff – guiding and coaching the team in terms of general store management, brand story, systematic operations, customer servicing, and practical skills training (including but not limited to Piercing, welding and all machines operation) in order to upskill teams to optimize efficiency, generate sales and ensure positive customer experience.
- Be on-ground at stores on rotational basis, training and monitoring staff and assisting with general running of store during key moments. Report to HQ on observation and suggested next step.
- Conduct regular store visits to ensure the retail operations follow guidelines, identifying areas of improvement and facilitating next steps between teams.
- Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.
Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve. (Production / Merch) - Stay up-to-date with brand general marketing timelines (i.e launches, sales, etc), identifying assets needed and communicating between stores and HQ to ensure assets and visual merchandising kits are produced and delivered to store in a timely manner. (Merch)
- Prepare daily, weekly, monthly and other performance reports for business analysis. (Finance)
- Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels. (Merch)
- Identifying and implementing solutions to optimizing inventory flow to the warehouse, based on the knowledge of how online operations works across the website and also drop ship platforms. (Merch)
- Lead visual merchandising activities in-store, working with store team to optimize product placements and visual displays, based on in-store observations.
- Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.
- Achieving store profitability targets by hitting sales targets and controlling store operating expenses
20% - Special Projects & Admin
- Assist in managing special projects, including overseeing store construction and openings, store closure, renovation, etc, - effectively communicating brand’s needs and ensuring the planned timelines are met.
- Oversee and follow up on store maintenance and repair issues, monitoring and reviewing the service quality of external vendors and working with them for improvement plans.
- Manage cost control and negotiate with contractors for better offers and quotations.
- At least 6-8 years of working experience in retail management, managing multiple stores, revenue, fullandparttimers
- Visionary and forward-looking with proven execution ability to develop and deploy initiatives that deliver the required business results
- A strong level of business and commercial acumen, particularly around budgets/numbers, inventory sourcing, manufacturing, pricing, control and demand planning, as well as retail and wholesale distribution, logistics and sales
- Experienced working in a fast-paced retail environment
- Confident, enthusiastic, with a positive mindset and clear sense of purpose and drive to achieve results
- Detailed, organized, strong business acumen and learning agility
- Able to work under pressure and meet tight deadlines
- Ability to plan personal workload effectively and delegate for success
- Digitally savvy, strong networking and negotiation skills, with exceptional language proficiency.
- Excellent communication and influencing skills. Able to impact and influence all key stakeholders.
First Name *
Last Name *
Email Address *
Phone Number
CV / Resume * Choose file or drag here Supported format: doc, docx, pdf (5MB max)
Choose file or drag here
Supported format: doc, docx, pdf (5MB max)
LinkedIn Profile (Optional)
Where did you hear about this job? (Optional)
#J-18808-LjbffrAssistant Retail Manager LUXE
Posted 11 days ago
Job Viewed
Job Description
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L’Oréal has devoted itself solely to one business: beauty . The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure?
Why join us?
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
What will you do?
Reporting to the Market Director, the Assistant Retail Manager will play a key role in driving the implementation and execution of end-to-end customer experience, be it via the Beauty Advisors or beauty tech. To implement commercial strategy and align commercial priorities within the assigned brand. Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.
You Are Expected To Manage The Following
- Drive Sustainable Financial Results:
- Drive to improve turnover, profitability, client experience as well as financial optimization.
- Advises L’Oréal Luxe Division Singapore Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship.
- Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360º strategy for each channel.
- Negotiates in collaboration with Key Account Manager with retailer to maximize business opportunities.
- Ensure an efficient retail organization model - Manage and Monitor Beauty Advisor Productivity.
- A Great Place to Work:
- Being a strong, value-driven leader that inspires, develops, and challenges the team to achieve excellent results.
- Oversee retail Beauty Advisor population on recruiting, on-boarding, and retention plans.
- Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances.
- Supervise and support Beauty Advisor training and development.
- Oversees retail population maximizing empowerment and enablement.
- Define and implement omnichannel compensation and rewards schemes in line with brand(s)’ strategy.
- Team Leadership & Development:
- Lead, motivate, develop, and coach Regional Business Managers/Area Managers.
- Empower and enable the retail field team to achieve peak performance.
- Monitor and manage Beauty Advisor and store manager turnover rates.
- At least 5 to 7 years of retail operations store management experience within the retail industry (fashion, lifestyle, beverages & etc.). Prior client managing and retail leadership experience would be an added advantage.
- Demonstrated ability to lead, motivate, and develop a high-performing team.
- Experience with performance management and employee development.
- Proven ability to achieve sales targets and drive business growth.
- Strong understanding of retail KPIs and metrics.
- Experience with inventory management and stock control.
- Ability to build and maintain strong customer relationships.
- Commitment to providing a premium customer experience.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to build rapport with team members and customers.
- Ability to multitask and prioritize effectively.
- Strong organizational and time management skills
- Innovator
- Strategist
- People Developer
- Integrator
- Entrepreneur
#J-18808-Ljbffr
Assistant Retail Manager LUXE
Posted today
Job Viewed
Job Description
L'Oréal
is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L’Oréal has devoted itself solely to one business:
beauty . The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure?
Why join us?
Being the world's #1 beauty company, L'Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
What will you do?
Reporting to the Market Director, the Assistant Retail Manager will play a key role in driving the implementation and execution of end-to-end customer experience, be it via the Beauty Advisors or beauty tech. To implement commercial strategy and align commercial priorities within the assigned brand. Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.
You Are Expected To Manage The Following
Drive Sustainable Financial Results: Drive to improve turnover, profitability, client experience as well as financial optimization. Advises L’Oréal Luxe Division Singapore Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship. Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360º strategy for each channel. Negotiates in collaboration with Key Account Manager with retailer to maximize business opportunities. Ensure an efficient retail organization model - Manage and Monitor Beauty Advisor Productivity. A Great Place to Work: Being a strong, value-driven leader that inspires, develops, and challenges the team to achieve excellent results. Oversee retail Beauty Advisor population on recruiting, on-boarding, and retention plans. Coach, motivate and develop counter/store managers. Take corrective measures to strengthen their performances. Supervise and support Beauty Advisor training and development. Oversees retail population maximizing empowerment and enablement. Define and implement omnichannel compensation and rewards schemes in line with brand(s)’ strategy. Team Leadership & Development: Lead, motivate, develop, and coach Regional Business Managers/Area Managers. Empower and enable the retail field team to achieve peak performance. Monitor and manage Beauty Advisor and store manager turnover rates.
Who are we looking for?
At least 5 to 7 years of retail operations store management experience within the retail industry (fashion, lifestyle, beverages & etc.). Prior client managing and retail leadership experience would be an added advantage. Demonstrated ability to lead, motivate, and develop a high-performing team. Experience with performance management and employee development. Proven ability to achieve sales targets and drive business growth. Strong understanding of retail KPIs and metrics. Experience with inventory management and stock control. Ability to build and maintain strong customer relationships. Commitment to providing a premium customer experience. Excellent written and verbal communication skills. Strong interpersonal skills and ability to build rapport with team members and customers. Ability to multitask and prioritize effectively. Strong organizational and time management skills
L’Oréal Competencies
Innovator Strategist People Developer Integrator Entrepreneur
L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
#J-18808-Ljbffr
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Region Retail Manager for Smartphone
Posted 11 days ago
Job Viewed
Job Description
Job Responsibilities:
- Assist in achieving regional sell-through/out targets.
- Manage the regional team effectively.
- Plan and coordinate regional events, including roadshows, dealer gatherings, and in-store promotions.
- Lead regional manpower expansion initiatives.
- Manage regional retail activities, including retail display, report submission, and maintaining retail image.
- Oversee brand outlet construction projects.
Salary Range: RM4,000.00 - RM6,000.00
#J-18808-LjbffrRetail Operations Manager
Posted 11 days ago
Job Viewed
Job Description
At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.
With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.
We are currently recruiting for a Retail Operations Manager.
Job Responsibilities:
- Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
- Develop strategies to improve store operations and ensure store SOP compliance.
- Supervise Retail HQ unit managers and provide guidance on operational priorities.
- Monitor store performance, identify gaps, and implement corrective actions.
- Collaborate with senior management to align retail strategies with business goals.
- Review unit reports and ensure accurate data analysis for decision-making.
- Ensure all team projects are followed up and executed as planned.
Position Requirements:
- Bachelor’s degree in Business Administration, Retail Management, or related field.
- Minimum 5 years of experience in retail operations with good managerial experience.
- Strong leadership, decision-making, and problem-solving skills.
- Ability to manage multiple units and coordinate across departments.
- Strong analytical and strategic thinking skills.
- Excellent communication and stakeholder management abilities.
Retail Store Manager
Posted 9 days ago
Job Viewed
Job Description
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
YOUR MISSION:
- Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
- Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
- Responsible for recruitment, training, development and succession of high performing, results driven Associates
- Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
- Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
- Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
- Implement, manage and monitor Loss Prevention education, training and awareness programs
- Directly responsible for execution and processing of both incoming and outgoing merchandise
- Directly responsible for Loss Prevention compliance within store
- Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
- Manage and communicate merchandise opportunities to Area or District Manager
- Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
- Develop and maintain strong communication with local PR and marketing
- Participate in new store openings and/or store closings; travel may be required
- Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
- Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
- Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
- Required to comply with all operational core competencies and key accountabilities
- Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
- Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
- Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
- Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
- Strong interpersonal, communication and motivational skills
- Strong organizational and time management skills
- Practical experience in Project Management, skills in implementing communications methods and event management
- Commercial acumen
- Interest in innovation and change
- Leadership
- PC-skills, MS-Office Knowledge, Lotus Notes, Internet
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. #J-18808-Ljbffr