2,050 Retail Management jobs in Malaysia

Responsibilities:

1. Provide professional consultation/advice and maintain good relationship with customer at all times.
2. Customer service-oriented, customer-centric and sales-driven to bring more sales.
3. Close sales for the company, assist in order processing and order fulfilment.
4. Assist Branch Manager to achieve sales target and execute Management instructions.
5. Handle customer inquiries professionally (customer complaints, feedback, product surveys).
6. File customer records, including contact information, purchases, billings, and do after-sales service.
7. Conduct daily stock counts and update customer details in the system.
8. Maintain the branch/store cleanliness and tidiness.
9. Work together with the store manager to achieve sales targets.
10. Conduct daily and monthly audits for equipment, supplies, and materials.
11. Provide support for ad hoc sales-related duties or any other duties as required and assigned.
12. Achieve individual sales targets and contribute towards the achievement of the branch target.
13. Always keep a professional, well-presented appearance and goal-oriented work culture.
14. Actively promote all company national marketing campaigns and engage with each store staff to drive all KPIs.

Job Requirements:

1. Must be willing to work retail hours, shifts, WEEKENDS, and PUBLIC HOLIDAYS (shift rotation).
2. Good interpersonal & communication skills, friendly tone & positive attitude.
3. Good command of spoken and written English, Bahasa Malaysia, and Mandarin due to the nature of the business.
4. Able to work in a team and under pressure in a fast-moving environment.
5. Willing to learn something new, take up challenges, and be punctual.
6. At least 3 years of sales experience (training provided).
7. At least possess SPM or above qualification.
8. Yearly performance bonus and increment.
9. 13th Month Salary, Overseas Incentive Trip, Cash Rewards on Accumulation Monthly Sales Target.
10. Monthly Sales Rewards/Incentive.
11. Company uniform provided and on-the-job training for career enhancement.
12. Company treats (birthday celebration, festive celebration, and lunch performance treats).
13. Shopping mall environment with friendly colleagues atmosphere.
14. Opportunities for promotion and professional development.
15. All compulsory benefits following Employment Act (Leaves entitlement and statutory contribution).

• Maintain accurate stock levels and coordinate inventory orders.
• Oversee recruitment, training, scheduling, and performance of store staff.
• Ensure exceptional customer service and handle complaints or inquiries.
• Assist with budgeting, track expenses, and ensure financial objectives.
• Collaborate with sales team to implement sales targets and marketing strategies.
• Ensure compliance with local health, safety, and company regulations.
• Utilize POS systems and retail management software to enhance operational efficiency.
• Prepare regular performance reports and analyze operational data.

• Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
• Proven experience in retail management or an administrative retail role.
• Strong leadership, communication, and customer service skills.
• Knowledge of retail operations, inventory management, and financial procedures.
• Proficiency with retail management software, POS systems, and MS Office Suite.
• Strong organizational and problem-solving abilities.

• Competitive salary based on experience and qualifications.
• EPF, SOCSO, and EIS contributions as per Malaysian labor laws.
• Paid annual leave, sick leave, and public holidays.
• Medical, dental, and insurance coverage.
• Career growth opportunities and training programs.
• Inclusive and supportive workplace culture.
• Work-life balance with flexible work arrangements (if applicable).

Higher Secondary/STPM/A Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree, Doctorate (PhD)

AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

1. Responsible for providing sales support to all sales channels of the direct sales teams.
2. Provide centralized administration and operational support for sales hubs nationwide.
3. Track and report on coaching, counseling, and performance improvement plans conducted by sales managers.
4. Support and assist in tracking all sales, cross-selling processes, and customer complaint management.
5. Perform tasks to support sales management as required from time to time.

1. Bachelor’s degree or equivalent qualification.
2. Preferably 2 years of experience in sales management within financial institutions.
3. Good operational and administrative management skills.
4. Proficient in Microsoft Excel, Word, and PowerPoint.
5. Team player with the ability to work independently with minimal supervision.
6. Fluent in both spoken and written Bahasa Malaysia and English.

• Entry level

• Full-time

• Sales and Business Development

• Banking

Join to apply for the Inside Sales Management (Team Lead) role at Accenture Southeast Asia .

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

• Performance Management – Drives sales team performance by directly managing DIS POD Sellers and setting KPI targets, designing effective sales and messaging strategy, and executing individualized performance optimization plans
• Client Engagement – Leads sales strategy discussion based on offering performance and market response, and interfaces directly with client subject matter experts and sales leaders
• Deliverables – Owns program performance against sales targets, designs sales execution process, delivers actionable insights from analysis of trends and market insights
• People Management – Builds and manages a high performing Sales Team, drives 1 on 1 and team talent management process to ensure assigned team members are exceeding performance KPIs
• Leadership Skills – Leads by example, drives individual accountability, fosters collaborative environment
• Sales Enablement – Engages directly with DIS POD sellers to define sales methodology and execute individualized coaching plans
• Team Building – Develops a culture of performance among DIS Sales POD members, skilled in retaining and recruiting top sellers
• Business Intelligence and Analytics – Reporting and analysis, trend identification, understanding of entire sales process from 0-100%

• Education – Bachelor's degree is required, Business, Marketing, Economics or other related majors are preferred
• Experience – 4 - 5 years of extensive sales experience is required as well as experience managing sales teams, experience with multiple types of sales motions or parts of sales and marketing operations highly preferred
• Languages – Fluent in English
• Tools/Systems – Mastery of basic productivity tools (Outlook, O365, Web Conferencing tools) fluency using CRM systems, and experience using Reporting Tools (PowerBI, Excel, PowerApps, and etc.) required

• Mid-Senior level

• Full-time

• Sales and Business Development

• Business Consulting and Services