1,637 Retail Management jobs in Malaysia

Responsibilities:

1. Provide professional consultation/advice and maintain good relationship with customer at all times.
2. Customer service-oriented, customer-centric and sales-driven to bring more sales.
3. Close sales for the company, assist in order processing and order fulfilment.
4. Assist Branch Manager to achieve sales target and execute Management instructions.
5. Handle customer inquiries professionally (customer complaints, feedback, product surveys).
6. File customer records, including contact information, purchases, billings, and do after-sales service.
7. Conduct daily stock counts and update customer details in the system.
8. Maintain the branch/store cleanliness and tidiness.
9. Work together with the store manager to achieve sales targets.
10. Conduct daily and monthly audits for equipment, supplies, and materials.
11. Provide support for ad hoc sales-related duties or any other duties as required and assigned.
12. Achieve individual sales targets and contribute towards the achievement of the branch target.
13. Always keep a professional, well-presented appearance and goal-oriented work culture.
14. Actively promote all company national marketing campaigns and engage with each store staff to drive all KPIs.

Job Requirements:

1. Must be willing to work retail hours, shifts, WEEKENDS, and PUBLIC HOLIDAYS (shift rotation).
2. Good interpersonal & communication skills, friendly tone & positive attitude.
3. Good command of spoken and written English, Bahasa Malaysia, and Mandarin due to the nature of the business.
4. Able to work in a team and under pressure in a fast-moving environment.
5. Willing to learn something new, take up challenges, and be punctual.
6. At least 3 years of sales experience (training provided).
7. At least possess SPM or above qualification.
8. Yearly performance bonus and increment.
9. 13th Month Salary, Overseas Incentive Trip, Cash Rewards on Accumulation Monthly Sales Target.
10. Monthly Sales Rewards/Incentive.
11. Company uniform provided and on-the-job training for career enhancement.
12. Company treats (birthday celebration, festive celebration, and lunch performance treats).
13. Shopping mall environment with friendly colleagues atmosphere.
14. Opportunities for promotion and professional development.
15. All compulsory benefits following Employment Act (Leaves entitlement and statutory contribution).

• Maintain accurate stock levels and coordinate inventory orders.
• Oversee recruitment, training, scheduling, and performance of store staff.
• Ensure exceptional customer service and handle complaints or inquiries.
• Assist with budgeting, track expenses, and ensure financial objectives.
• Collaborate with sales team to implement sales targets and marketing strategies.
• Ensure compliance with local health, safety, and company regulations.
• Utilize POS systems and retail management software to enhance operational efficiency.
• Prepare regular performance reports and analyze operational data.

• Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
• Proven experience in retail management or an administrative retail role.
• Strong leadership, communication, and customer service skills.
• Knowledge of retail operations, inventory management, and financial procedures.
• Proficiency with retail management software, POS systems, and MS Office Suite.
• Strong organizational and problem-solving abilities.

• Competitive salary based on experience and qualifications.
• EPF, SOCSO, and EIS contributions as per Malaysian labor laws.
• Paid annual leave, sick leave, and public holidays.
• Medical, dental, and insurance coverage.
• Career growth opportunities and training programs.
• Inclusive and supportive workplace culture.
• Work-life balance with flexible work arrangements (if applicable).

Higher Secondary/STPM/A Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree, Doctorate (PhD)

AFFIN Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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1. Responsible for providing sales support to all sales channels of the direct sales teams.
2. Provide centralized administration and operational support for sales hubs nationwide.
3. Track and report on coaching, counseling, and performance improvement plans conducted by sales managers.
4. Support and assist in tracking all sales, cross-selling processes, and customer complaint management.
5. Perform tasks to support sales management as required from time to time.

1. Bachelor’s degree or equivalent qualification.
2. Preferably 2 years of experience in sales management within financial institutions.
3. Good operational and administrative management skills.
4. Proficient in Microsoft Excel, Word, and PowerPoint.
5. Team player with the ability to work independently with minimal supervision.
6. Fluent in both spoken and written Bahasa Malaysia and English.

• Entry level

• Full-time

• Sales and Business Development

• Banking

• Key Objectives & Principal accountabilities
• Support the Head of Development Planning Section in negotiations, reviewing, drafting, and finalising operational agreement contracts.
• Responsible for key operational agreements
• Effectively manage and ensure the implementation and compliance of the established operational and commercial contracts.
• Coordinate meetings related to interfaces and key operational agreements, both internally and externally, to initiate discussions and formalise settlements for both commercial and technical support.

General Requirements:

• Build and maintain positive relationships with all stakeholders including but not limited to Joint Venture Partners (JVPs), national oil company, local government bodies, communities, and business partners.
• Develop and maintain networking with customers .
• Working Relationship
• Collaborate closely with the Project Execution Team as well as other relevant departments within the Company, to ensure seamless coordination and alignment of project objectives.
• Key Stakeholders: Maintain effective working relationships with the national oil company and its subsidiaries, and other partners, who are the key stakeholders in the Project. Collaborate on development studies, share project updates, and ensure alignment with their requirements and expectations.
• Qualifications / Experience Required

Mandatory:

• Minimum of 10 years’ experience in the upstream Oil & Gas industry.
• Experiences with operational agreements for instance Power purchase agreement, Land Sublease Agreement, water supply agreement, common facilities agreement, Sulphur Sale Agreement, Right of Ways, Pipeline Crossing Agreement, Construction and Tie-In Agreement (CTIA), Land Use Agreement (LUA) etc.
• Strong teamwork, communications, and leadership skills.
• University degree (or similar qualification) in Engineering, or related fields of study.
• Experiences with major oil and gas projects.
• Experiences in negotiating oil and gas contracts.
• Familiarity with the Malaysian upstream oil & gas industry.
• Working knowledge and skills of Microsoft Office, Excel, and PowerPoint

3 days ago Be among the first 25 applicants

Direct message the job poster from Feruni Ceramiche Sdn Bhd

Do you want to journey with us in transforming the "Living & Workspaces" of others?

The Assistant Manager, Retail Operations will lead the implementation of initiatives to drive operational excellence, process & systems improvement and sales selling competencies amongst the retail sales force. This role will support the implementation of strategies, improving operational processes, and ensuring the retail store and sales team achieves its objectives. The position is key for maintaining smooth operations while also ensuring high levels of customer satisfaction and sales performance.

Job Responsibilities:

• Assist in executing sales strategies and operational plans to meet store sales targets and goals.
• Develop store security policies and procedures.
• Improve merchandising presentation and visual displays.
• Conduct data-driven functional analysis with D365 CRM and ERP applications, etc.
• Provide guidance and support to retail staff to maintain high performance and meet customer service standards.

Customer Service Management:

• Ensure that customer service standards are met and help resolve escalated customer complaints.
• Monitor interactions with customers to ensure they receive exceptional service.

Inventory and Merchandising Support:

• Assist with inventory control, stock replenishment, and ensuring the correct products are on the sales floor.
• Help implement merchandising strategies and displays to attract customers and drive sales.

Performance Tracking and Reporting:

• Assist in monitoring and analyzing sales performance data.
• Prepare and share regular sales and operations reports to management.
• Identify areas for improvement and report findings to management.

Training and Development :

• Help onboard and train new sales team, ensuring they are up to speed on operational processes, sales strategies, and customer service standards.
• Offer ongoing training to team members to help improve their sales performance and product knowledge.
• Be a subject-matter expert (SME) on the various products, understanding all features, usage of features and troubleshooting procedures.
• Champion the product’s unique value proposition to respective target market and customer segments. Tailor messaging to communicate the product's benefits effectively to different audiences. This involves understanding customer pain points and how the product solves those problems.
• Monitor and assess the progress of trainees, either through quizzes, assessments, or practical evaluations, to ensure that they have understood the product and can apply their learning.
• Gather feedback from trainees on the effectiveness of training sessions and materials. Use this feedback to continuously improve the training approach, content, and delivery methods.

Collaboration with Other Departments:

• Work closely with other teams, such as merchandising, marketing, and customer service, to support cross-functional objectives.
• Assist in promotional and marketing activities to increase foot traffic and sales.

Process Improvement :

• Help identify inefficiencies in the sales operations and recommend improvements.
• Assist in implementing new systems or technologies to streamline operations.

Job Requirements:

• Candidate must possess a bachelor’s degree in any relevant field of study.
• Minimum 5 years of prior experience in retail sales operations, or any other relevant roles.
• Prior experience in a sales orientated role is a must.
• Prior roles involved with training and coaching would be an advantage.
• Prior experience in dealing with a product that require “design concept” selling techniques is an added advantage.
• Excellent facilitation, presentation, and communication skills.
• Ability to work independently and as part of a cross-functional team.
• Adaptable to changing business needs and dynamics.
• Passionate about training and possesses business acumen.
• Possess own transport and able to travel outstation when necessary.
• Role is based in HQ office in Petaling Jaya.

Job Entitlements:

• Salary range RM 4,500 – RM 6,000 per month
• Medical Insurance & Benefits - Hospitalization & Outpatient, Dental & Optical.
• 5 Working Days Per Week, 9.00 am to 6.00 pm working hours.
• Access to professional development and training programs for employee growth

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Strategy/Planning, and Training
• Industries Wholesale Building Materials, Glass, Ceramics and Concrete Manufacturing, and Retail

Referrals increase your chances of interviewing at Feruni Ceramiche Sdn Bhd by 2x

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We’re sourcing for Senior Engineer, Commercial and Sales Management .

Duration: 2 years (renewable)

REQUIREMENTS:

1. 10 years’ experience in the upstream Oil & Gas industry.
2. Experience with operational agreements such as Power Purchase Agreement, Land Sublease Agreement, Water Supply Agreement, Common Facilities Agreement, Sulphur Sale Agreement, Right of Ways, Pipeline Crossing Agreement, Construction and Tie-In Agreement (CTIA), Land Use Agreement (LUA), etc.
3. Strong teamwork, communication, and leadership skills.
4. University degree (or similar qualification) in Engineering or related fields of study.
5. Experience with major oil & gas projects.
6. Experience in negotiating oil & gas contracts.
7. Fluent in oral and written English.
8. Familiarity with the Malaysian upstream oil & gas industry.
9. Working knowledge and skills of Microsoft Office, Excel, and PowerPoint.

Interested candidates may submit your updated CV to with the subject of (Application for Position). Feel free to share this post with your network.

Closing: 15 August 2024
Only qualified candidates will be contacted.