182 Retail Compliance jobs in Malaysia

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

1. Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks.
2. Process all Life change requests received as per stipulated requirements.
3. Ensure that timelines and objectives as agreed with superiors for any other assignments/projects are met or exceeded.
4. Ensure 100% on-time implementation of impact plans and participate in team activities.
5. Attend and get certified for development plans identified to upgrade authority limits/upskill and for personal development.
6. Perform other responsibilities and duties periodically assigned by supervisor to meet operational and other requirements.
7. Ensure that the agreed individual processing Turn Around Times (TAT) are met or exceeded.
8. Ensure that the quality, including presentation and accuracy of service provided, meets or exceeds customer and business partner expectations.
9. Ensure that productivity meets or exceeds defined minimum performance standards.
10. Ensure that tardiness meets the benchmark.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

This job is a Retail Operations Manager at a fun gaming center. You might like this job because you’ll lead a team, ensure top-notch customer experiences, and keep everything running smoothly while promoting a lively atmosphere!

• Oversee the daily operations of all game zones, ticketing counters, and retail areas within the Sunway branch.
• Ensure all interactive attractions are fully functional and comply with safety and standard operating procedures (SOPs).
• Coordinate with the technical team for preventive maintenance and timely repairs of gaming equipment.
• Monitor store cleanliness, equipment functionality, and general presentation of all areas.
• Staff Supervision and Development:
• Supervise a team of Game Marshals, Operations Associates, and Front Desk Executives.
• Conduct training sessions for new staff on customer service, safety procedures, and game operations.
• Set daily performance targets for team members and provide coaching for continuous improvement.
• Conduct regular performance evaluations and provide feedback for staff growth.
• Schedule staff shifts to ensure adequate coverage during peak and off-peak hours.
• Customer Service Management:
• Ensure high standards of customer service, including clear game instructions, prompt issue resolution, and friendly interactions.
• Monitor customer feedback and resolve complaints professionally and promptly.
• Provide clear briefings to players on game rules and safety guidelines before gameplay.
• Implement customer engagement activities (e.g., lucky draws, customer challenges) to enhance satisfaction.
• Game Zone Management:
• Conduct daily checks of all game zones to ensure equipment is safe and fully operational.
• Oversee the player experience for each game, ensuring fair play and adherence to rules.
• Assist the Operations Manager in introducing new game modes or upgrading existing games.
• Monitor player participation rates and report any recurring technical issues to the technical team.
• Retail and Ticketing Management:
• Manage the ticketing process, ensuring accurate sales, customer registration, and queue management.
• Oversee the sales of retail merchandise, ensuring attractive displays and adequate stock levels.
• Monitor stock levels for game supplies and retail items, coordinating with the procurement team for replenishment.
• Implement loss prevention measures to minimize theft or misuse of retail items.
• Safety and Compliance:
• Enforce safety protocols across all game zones, including equipment usage, player briefings, and emergency procedures.
• Conduct regular safety inspections of game areas and report any hazards.
• Ensure staff are trained in emergency procedures, including first aid and evacuation plans.
• Reporting and Communication:
• Prepare daily sales and performance reports for the HQ Office.
• Track customer attendance, feedback, and game participation data for analysis.
• Communicate important updates, promotions, and changes to staff members.
• Maintain clear communication with the Operations Manager regarding any operational challenges.
  

Leadership and Team Development:

- Embody and promote Bomb Battle’s core values.

- Positivity: Inspire enthusiasm and foster a welcoming environment.

- Responsibility: Lead by example and take ownership of challenges and solutions.

- Fun: Ensure a lively and engaging atmosphere for customers and team members alike.

- Lead, coach, and motivate your team to deliver an exceptional, service-oriented customer experience.

- Create, manage, and coordinate staff schedules to ensure optimal coverage.

- Maintain open and consistent communication with all team members and the corporate office to ensure streamlined operations and alignment with company goals.

Requirements

• Education: Diploma or SPM with proven experience in retail or hospitality management.
• Experience: Minimum 2-3 years of experience in a supervisory role in retail, entertainment, or customer service.
• Able to speak in English

Technical Skills:

• Proficiency in POS systems and ticketing software.
• Basic understanding of interactive game mechanics and equipment maintenance is an advantage.
• Strong problem-solving and decision-making skills.

Soft Skills:

• Excellent leadership and team management skills.
• Strong customer service skills with a friendly and approachable demeanor.
• Good communication and interpersonal skills.
• Ability to work under pressure and adapt to a fast-paced environment.

Availability: Willing to work on-site, including weekends, public holidays, and extended hours as needed.

Team Management

Interpersonal Communications

Operating Systems

Decision Making

Be comfortable & shine!

The Bomb Battle outlet located in Berjaya Times Square KL which is located nearby to Monorail Imbi station, LRT Hang Tuah and MRT Bukit Bintang.

We offer employees a good career path and skills enhancement opportunities.

We promote transparent interaction where all are free to express their suggestions or ideas to contribute to the business's success.

An inclusive workplace environment where all individuals have equal treatment.

We provide accomodation for those who needs to relocate.

Bomb Battle is the first's interactive indoor attraction located in Kuala Lumpur. A groundbreaking entertainment company that takes immersive activity to the next level! Imagine stepping into a real-life video game physically and facing thrilling challenges that will leave you breathless.At BOMB BATTLE, we pride ourselves on offering an experience unlike any other. Our classic mission involves donning a hazmat.

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

We are currently recruiting for a Retail Operations Manager.

Job Responsibilities:

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.

Join to apply for the Manager, Retail Operations role at Eastspring Investments

Join to apply for the Manager, Retail Operations role at Eastspring Investments

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

Principal Duties And Responsibilities

• Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders.
• Support digital project which covers brainstorming and testing. Provide BAU support post go-live.
• Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle.
• Monitor smooth processing of regular saving investments, income distribution and distributors’ remunerations.
• Establish operations procedures and system flow for any new guidelines or products.
• Responsible for regulators reporting, regional reporting and any ad-hoc requests.
• Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks.
• Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties.
• Assist on any audit requests from regulators, auditors and GWIA.
  
  
  

• Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.).
  
  
  

• At least 3 years of relevant experience in financial or Asset Management industry.
• Experience in operations processing, problem solving and follow-up cases.
  
  
  

• Proactive, organized and resourceful.
• Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels.
• Interested on streamlining and automate manual processes.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at Eastspring Investments by 2x

Get notified about new Retail Operations Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Sepang, Selangor, Malaysia MYR3,800.00-MYR4,500.00 1 month ago

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LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose:

As the Retail Operations Executive, you manage the sales and operational function of the business. Reporting to Brand Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous channels such as Boutique and Departmental store within Malaysia.

Main Roles and Responsibilities:

Retail Operations Support

• Assist in daily retail operations and act as a liaison between head office and store teams.
• Monitor retail KPIs (e.g. sales, productivity, traffic) and support execution of performance-improvement initiatives.
• Support the implementation of visual merchandising, planograms, and store layouts according to brand guidelines.
• Coordinate retail calendar activities including promotional campaigns, product launches, and in-store events.

· Build and maintain good working relationships with retailers and customers.

Team Performance & Daymaker Productivity

• Monitor Daymaker (Beauty Advisor) productivity using key retail metrics such as sales per hour, units per transaction (UPT), average transaction value (ATV), and client retention.
• Use data and insights to identify performance trends, coaching opportunities, and training needs.
• Collaborate with store leadership to recognize high-performing Daymakers and implement action plans for underperformance.
• Ensure Daymakers consistently delivering exceptional customer experiences aligned with Aveda’s service standards and wellness philosophy.
• Support the rollout and adoption of tools, trackers, or digital platforms that help measure and enhance individual productivity.

Inventory and Supply Chain Coordination

• Oversee inventory levels and collaborate with logistics to ensure timely stock replenishment.
• Manage stock accuracy through regular cycle counts and audits.
• Monitor shrinkage and help implement loss prevention measures.

Training & Team Support

• Assist Educator in onboarding and ongoing training for retail staff to ensure alignment with Aveda brand values, product knowledge, and service standards.
• Support store teams in achieving customer service excellence and retail best practices.

Reporting and Analytics

• Prepare weekly and monthly performance reports for management review.
• Analyze sales trends, footfall data, and customer insights to identify opportunities for improvement.

Compliance and SOP Management

• Ensure store compliance with operational policies, health and safety standards, and brand SOPs.
• Collaborate on the rollout of new systems, tools, or processes that enhance operational efficiency.

Qualifications and Experience:

· Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.

· At least 3-5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.

· Have been in a retail supervisory experience and or manage a retail staff in the past or present.

· Proficient in MS Office Applications, especially MS Excel.

· Good written and verbal communication skills.

· Able to work under pressure with minimum supervision.

· Display initiative with a pleasant disposition.

· Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit ourcareers page . If you have a question for us, please drop us an emailhere.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA'srecruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose:

As the Retail Operations Executive, you manage the sales and operational function of the business. Reporting to Brand Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous channels such as Boutique and Departmental store within Malaysia.

Main Roles and Responsibilities:

Retail Operations Support

• Assist in daily retail operations and act as a liaison between head office and store teams.
• Monitor retail KPIs (e.g. sales, productivity, traffic) and support execution of performance-improvement initiatives.
• Support the implementation of visual merchandising, planograms, and store layouts according to brand guidelines.
• Coordinate retail calendar activities including promotional campaigns, product launches, and in-store events.

· Build and maintain good working relationships with retailers and customers.

Team Performance & Daymaker Productivity

• Monitor Daymaker (Beauty Advisor) productivity using key retail metrics such as sales per hour, units per transaction (UPT), average transaction value (ATV), and client retention.
• Use data and insights to identify performance trends, coaching opportunities, and training needs.
• Collaborate with store leadership to recognize high-performing Daymakers and implement action plans for underperformance.
• Ensure Daymakers consistently delivering exceptional customer experiences aligned with Aveda’s service standards and wellness philosophy.
• Support the rollout and adoption of tools, trackers, or digital platforms that help measure and enhance individual productivity.

Inventory and Supply Chain Coordination

• Oversee inventory levels and collaborate with logistics to ensure timely stock replenishment.
• Manage stock accuracy through regular cycle counts and audits.
• Monitor shrinkage and help implement loss prevention measures.

Training & Team Support

• Assist Educator in onboarding and ongoing training for retail staff to ensure alignment with Aveda brand values, product knowledge, and service standards.
• Support store teams in achieving customer service excellence and retail best practices.

Reporting and Analytics

• Prepare weekly and monthly performance reports for management review.
• Analyze sales trends, footfall data, and customer insights to identify opportunities for improvement.

Compliance and SOP Management

• Ensure store compliance with operational policies, health and safety standards, and brand SOPs.
• Collaborate on the rollout of new systems, tools, or processes that enhance operational efficiency.

Qualifications and Experience:

· Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.

· At least 3-5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.

· Have been in a retail supervisory experience and or manage a retail staff in the past or present.

· Proficient in MS Office Applications, especially MS Excel.

· Good written and verbal communication skills.

· Able to work under pressure with minimum supervision.

· Display initiative with a pleasant disposition.

· Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit ourcareers page . If you have a question for us, please drop us an emailhere.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA'srecruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Responsibilities: To manage and supervise supermarket fresh produce, sections and possess knowledge and experience on marketing strategy, cashflow, space, category, inventory management and other ad hoc duties related to the position.

• Degree in any field.
• Minimum 2-3 years working experience in relevant field. Salary RM2.2K and above.
• Possess strong analytical & problem-solving ability.
• Highly motivated, independent and an effective team player.
• Able to work independently.
• Ability to converse well in Bahasa Malaysia, Mandarin and English.

Responsibilities: To plan, organize and execute various in-store events and functions to drive customer engagement and sales. To develop and implement event plans for in-store promotions, product launches, seasonal events and special functions. To coordinate all aspects of event execution, including scheduling, logistics and staff assignment. Develop and manage event budgets, tracking expenses and ensuring that events are executed within financial constraints. Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.

• STPM or Diploma in any field. Salary RM2.2K and above depending on the qualification and experience.
• Fresh graduates are encouraged to apply.
• Possess strong organizational, multitasking abilities and meet tight deadlines.
• Highly motivated, independent and an effective team player.
• Ability to converse well in Bahasa Malaysia, Mandarin and English.

Job Summary:

The Head of Retail Operations will be responsible for overseeing and optimizing all aspects of our retail operations. This strategic leadership role requires a proactive, innovative, and results-oriented individual who can drive sales, enhance customer experiences, and foster a positive and productive work environment for our retail staff. The successful candidate will have a keen eye for detail and excellent leadership skills.

Key Responsibilities:

Retail Strategy and Planning:

• Develop and execute retail strategies to drive sales, increase revenue, and achieve set targets.
• Analyze market trends, customer preferences, and competitor activities to identify opportunities for growth and improvement.

Store Operations Management:

• Ensure efficient day-to-day operations of all retail locations, including inventory management, visual merchandising, and store cleanliness.
• Implement standard operating procedures (SOPs) to maintain consistency and quality across all stores.

Team Leadership and Development:

• Lead, motivate, and mentor retail staff to deliver exceptional customer service and meet performance goals.
• Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.
• Develop training programs to improve product knowledge and customer engagement skills.

Customer Experience Enhancement:

• Maintain a customer-centric approach and uphold high standards of service excellence.
• Implement initiatives to enhance the overall shopping experience and ensure customer satisfaction and loyalty.

Sales and Revenue Growth:

• Collaborate with the marketing team to develop promotional strategies and campaigns to boost sales.
• Analyze sales data and metrics to identify opportunities for revenue growth and cost optimization.

Inventory Management:

• Monitor inventory levels and implement strategies to reduce stockouts and overstock situations.
• Ensure accurate tracking of inventory and conduct regular stock audits.

Budget:

• Prepare and manage the retail operations budget, ensuring prudent allocation of resources.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or any related field.
• Proven experience in a senior retail management role, preferably in the luxury goods industry.
• Strong leadership abilities with a track record of successfully managing and developing retail teams.
• Exceptional communication and interpersonal skills to engage effectively with customers and staff.
• Analytical mindset with the ability to use data to make informed business decisions.
• Proactive and results-driven attitude, with a passion for exceeding goals and expectations.

Join our passionate team and take the lead in driving the growth and success of our retail operations. If you have the skills and experience to make a significant impact, we welcome your application as the Head of Retail Operations.