34 Restaurant Assistant jobs in Malaysia

Assistant Restaurant Manager - Job Responsibilities

Operations:

• Oversee daily tasks, focusing on events and operations.
• Ensure inventory and equipment are well-maintained.
• Coordinate with the kitchen and other departments for seamless service.

Leadership:

• Support and guide the team to ensure smooth daily operations.
• Foster a positive and collaborative work environment.

Financial Management:

• Help manage budgets and control costs.
• Provide input to improve profitability.

Customer Service:

• Ensure excellent customer experiences.
• Address and resolve feedback or issues during events and daily service.

Menu and Marketing:

• Work with the kitchen team on menu updates.
• Support marketing efforts to attract customers and bookings.

Recruitment:

• Ensure smooth integration of new staff.

Staff Training:

• Train and mentor staff to improve skills, especially for events.
• Organize regular training sessions.

Vendor Relations:

• Maintain good relationships with suppliers for quality products.
• Ensure timely deliveries for operations and events.

Quality Control:

• Maintain high standards for food, service, and presentation.
• Oversee event setups for excellence.

Health and Safety:

• Ensure compliance with safety and hygiene standards.
• Conduct regular safety checks.

Problem-Solving:

• Address operational issues promptly.
• Work with the team to find effective solutions.

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Job Responsibility

Daily Operations Support

• Assist in supervising daily front-of-house and back-of-house operations.
• Ensure customer orders are fulfilled promptly, accurately, and efficiently.
• Monitor food preparation and service procedures to maintain speed and quality.
• Support in managing store opening, closing, and shift handovers.
• Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.
  
  

Team Supervision & Development

• Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
• Provide on-the-job coaching and guidance to team members, especially new hires.
• Monitor team performance and discipline, and report issues to the Restaurant Manager.
• Promote a positive and productive work culture.
• Provide on-the-job training and support new staff onboarding alongside the Manager.
• Recognize and reward team achievements to encourage motivation and accountability.
• Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
• Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
• Supervise and coach team members on brand standards and operational procedures.
• Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.
  
  

Health, Safety & Cleanliness

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Conduct temperature and cleanliness checks across food prep and dining areas.
• Reinforce staff adherence to SOPs, health protocols, and brand standard.
• Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
• Monitor equipment and facility cleanliness, report maintenance issues promptly.
  
  

Customer Experience

• Lead by example in delivering excellent customer service and ensuring customer satisfaction.
• Handle basic customer feedback and escalate major issues to the Restaurant Manager.
• Support staff in managing crowd control during peak periods.
• Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).
• Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.
  
  

Marketing Activation & Local Engagement

• Communicate important updates, promotions, and operational changes to team members.
• Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.
• Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.
• Promote upselling and support the team in meeting daily sales targets.
• Help implement and track local promotions or national campaigns.
  
  

Stock Control/Management/Ordering

• Monitor usage and report discrepancies or wastage to the Restaurant Manager.
• Ensure proper storage, labelling, and traceability practices are followed.
• Support in daily inventory checks, stock rotation, and monitoring of usage.
• Alert the Restaurant Manager on low stock levels or discrepancies.
• Assist in receiving deliveries and ensuring proper storage of goods.
  
  

Ad-hoc Responsibilities

• Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.
• Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.
  
  

Job Requirements

Education & Experience:

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
• Food Handler Certificate and Health & Safety Certification (as per local regulation).
  
  

Experience

• Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
• Prior team lead or supervisory experience is preferred.
  
  

Skills & Competencies

• Strong knowledge of QSR systems and operational best practices.
• Strong leadership and team management abilities.
• Good communication and interpersonal skills.
• Proficient in inventory control, scheduling, and basic financial management.
• Hands-on leadership with the ability to coach and energize a young team.
• Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
• Ability to work under pressure in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
  
  

Benefits

Job Benefits

Perks & Benefits

• Basic salary up to RM 4500 +
• Annual Leave
• EPF, EIS and Socso
• Comprehensive Medical Benefits for Employees & Dependents
• Dental and Optical
• Insurance Coverage & Maternity Coverage
• Travelling and Meals Allowance - If needed
• Performance Bonus
• Career Development

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4 days ago Be among the first 25 applicants

Join to apply for the Assistant Restaurant Manager role at Mandarin Oriental

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ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team.

ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About The Job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Assistant Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Assistant Restaurant Manager reports to the Restaurant Manager.

As Lounge Manager, you will be responsible for the following duties:

• Plan in conjunction with the Restaurant Managers activities, promotions, menu implementations according to the annual marketing plans
• Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned
• Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times
• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
• Assist the Restaurant Manager in compiling the annual marketing plans and budgets
• Ensure disciplinary and grievance procedures are properly adhered to and followed
• Handle customer comments and complaints and take swift corrective action after consultation with the Restaurant Manager and other department head concerned
• Develop a system for fast and efficient service
• Maintain good communication with the Kitchen operations, F&B section heads and other relative department
• Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas
• Conduct training for colleague as well as implement regular training programmes
• Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars
  
  

As Assistant Restaurant Manager, We Expect From You

• A University/ Hotel School or College Graduate in Hotel Management
• Minimum 4 years of hotel experience
• Good knowledge of customer service and guest contact skills
• Handling guest / colleague complaints and dealing with them tactfully
• Previous experience in supervising and/or delegation
• Willingness to develop team members and self
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.
  
  

We’re Fans. Are you?

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Mandarin Oriental by 2x

Sign in to set job alerts for “Assistant Restaurant Manager” roles.

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Join to apply for the

Assistant Restaurant Manager

role at

Mandarin Oriental 4 days ago Be among the first 25 applicants Join to apply for the

Assistant Restaurant Manager

role at

Mandarin Oriental Get AI-powered advice on this job and more exclusive features. ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team. ASSISTANT RESTAURANT MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Restaurant Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About The Job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Assistant Restaurant Manager is responsible to manage the day-to-day operations of the restaurant and create a pleasant dining environment and experience for guests. The Assistant Restaurant Manager reports to the Restaurant Manager.

As Lounge Manager, you will be responsible for the following duties:

Plan in conjunction with the Restaurant Managers activities, promotions, menu implementations according to the annual marketing plans Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned Ensure that positive working relations with non-Food & Beverage departments are fostered giving cooperation at all times Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations Assist the Restaurant Manager in compiling the annual marketing plans and budgets Ensure disciplinary and grievance procedures are properly adhered to and followed Handle customer comments and complaints and take swift corrective action after consultation with the Restaurant Manager and other department head concerned Develop a system for fast and efficient service Maintain good communication with the Kitchen operations, F&B section heads and other relative department Ensure that all FLHSSE standards are followed in all front and back areas of the Restaurant/Bar and hygiene and cleanliness in the storage areas Conduct training for colleague as well as implement regular training programmes Uphold the standards of Food and Beverage service and FLHSS&E as outlined in the SOP, LQE and MO Pillars

As Assistant Restaurant Manager, We Expect From You

A University/ Hotel School or College Graduate in Hotel Management Minimum 4 years of hotel experience Good knowledge of customer service and guest contact skills Handling guest / colleague complaints and dealing with them tactfully Previous experience in supervising and/or delegation Willingness to develop team members and self

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. EPF (Employees Provident Fund) contributions (higher than the norm) SOCSO (Social Security Organisation) & EIS (Employment Insurance System) Public holiday entitlement based on Malaysian calendar Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you? Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x Sign in to set job alerts for “Assistant Restaurant Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,800.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,300.00-MYR3,000.00 1 month ago Petaling Jaya, Selangor, Malaysia MYR5,000.00-MYR9,500.00 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,300.00-MYR3,000.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Assistant Restaurant Manager - Join a New Premium F&B Concept in Bangi

Bandar Baru Bangi, Selangor, Malaysia MYR3,500.00-MYR4,500.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,500.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Bandar Baru Bangi, Selangor, Malaysia MYR3,500.00-MYR4,500.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Bandar Baru Bangi, Selangor, Malaysia MYR2,000.00-MYR2,200.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia MYR5,000.00-MYR9,500.00 5 months ago Bandar Baru Bangi, Selangor, Malaysia MYR3,500.00-MYR4,500.00 1 month ago Restaurant Manager - Join a New Premium F&B Concept in Bangi

Bandar Baru Bangi, Selangor, Malaysia MYR4,500.00-MYR5,500.00 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Petaling Jaya, Selangor, Malaysia 14 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Bandar Baru Bangi, Selangor, Malaysia MYR4,500.00-MYR5,500.00 1 week ago Manager Of Restaurants Club Med Cherating

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Assistant Restaurant Manager - Job Responsibilities

Operations: Oversee daily tasks, focusing on events and operations. Ensure inventory and equipment are well-maintained. Coordinate with the kitchen and other departments for seamless service. Leadership: Support and guide the team to ensure smooth daily operations. Foster a positive and collaborative work environment. Financial Management: Help manage budgets and control costs. Provide input to improve profitability. Customer Service: Ensure excellent customer experiences. Address and resolve feedback or issues during events and daily service. Menu and Marketing: Work with the kitchen team on menu updates. Support marketing efforts to attract customers and bookings. Recruitment: Ensure smooth integration of new staff. Staff Training: Train and mentor staff to improve skills, especially for events. Organize regular training sessions. Vendor Relations: Maintain good relationships with suppliers for quality products. Ensure timely deliveries for operations and events. Quality Control: Maintain high standards for food, service, and presentation. Oversee event setups for excellence. Health and Safety: Ensure compliance with safety and hygiene standards. Conduct regular safety checks. Problem-Solving: Address operational issues promptly. Work with the team to find effective solutions.

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Job Responsibility

Key Responsibilities

Sales & Customer Service

Ensure sales growth and develop strategies to achieve monthly sales targets. Maintain high customer service standards, ensuring a positive dining experience. Respond proactively to customer concerns and complaints, resolving them efficiently. Work closely with the District Manager to implement promotional strategies. Conduct and evaluate customer surveys to improve service quality.

Store Operations & Management

Oversee daily operations and maintain a smooth workflow. Plan and allocate tasks for the Assistant Manager and Supervisor. Ensure compliance with health and safety regulations, food hygiene, and Halal standards. Manage inventory levels, conduct weekly/monthly stock takes, and minimize wastage. Maintain labour costs and store expenses to ensure profitability. Organize and oversee outlet promotions and events. Conduct team meetings and ensure proper communication across staff levels.

Employee Development & Training

Train, guide, and mentor team members. Conduct staff performance evaluations and recommend promotions when necessary. Foster a team-oriented environment, ensuring employee engagement and motivation. Implement onboarding and training programs for new hires.

Quality Control & Brand Consistency

Ensure all products and services adhere to Gula Cakeryâs quality standards. Implement and enforce Standard Operating Procedures (SOPs). Monitor food preparation, service speed, and presentation for consistency.

Qualifications

Job Requirements

Minimum SPM or Certificate/Diploma in Hospitality, Business Administration, or a related field. Outlet Manager: Minimum 3-5 years of experience in F&B operations or outlet management. Assistant Outlet Manager: Minimum 2 years of experience in outlet or shift management. Supervisor: Minimum 1 year of experience in a supervisory role in F&B.

Job Benefits

Medical Claim & Clinic Panel Staff Discounts Overtime EPF SOCSO

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**Additional Information** Assistant Restaurant Manager - ADD
**Job Number** 25130863
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

1 Job Purpose

The incumbent is responsible for delivering patient specific high-quality food and exemplary service to patients, guests, and staff in a friendly and timely manner. He/She is also required to work with and assist other members of the Food Services team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following hospital sanitization and safety procedures.

2. Duties and Responsibilities

1. Primary Responsibilities and Duties (80%)
   
2. Deliver complete and accurate trays, food requests, and collecting soiled trays while adhering to the departmental policies and procedures for tray delivery and pickup
   Verifying patients’ meal selections for food items served on the tray and rectifying any mistakes
   Participate in a restaurant style cold/hot production in preparing select food items for meal service
   Act upon patient meal requests either by resolving the issue directly or alerting issues to the control room or operations executive
   Adhere to the hospital and departmental hand hygiene policy and procedures and other food service regulations at all times
   To operate equipment for the meal service, including coffeemaker, toaster, microwave oven, and other necessary equipment for meal service
   Clean and sanitize equipment according to the departmental policy.
   Monitor, collect, and record operation specific data for administrative purposes
   Perform any other duties as assigned by the Food Service Manager
   

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in orientation and on-the-job training of new Food Service Team members

2.2.2 Assist with plating tasks when necessary

2.2.3 Perform other duties as assigned by the Food Service Manager

3. Job Specification/Requirements

1. Minimum GCE “N” level and above
   
2. Communicate effectively in written and spoken English
   
3. Food service experience preferred
   

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• Good communication skills in English & Bahasa Malaysia
• Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
• Food Handler Certificate and Health & Safety Certification (as per local regulation).

Experience:

• Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
• Prior team lead or supervisory experience is preferred.
• Strong knowledge of QSR systems and operational best practices.
• Strong leadership and team management abilities.
• Good communication and interpersonal skills.
• Proficient in inventory control, scheduling, and basic financial management.
• Hands-on leadership with the ability to coach and energize a young team.
• Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
• Ability to work under pressure in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.

Daily Operations Support:

• Assist in supervising daily front-of-house and back-of-house operations.
• Ensure customer orders are fulfilled promptly, accurately, and efficiently.
• Monitor food preparation and service procedures to maintain speed and quality.
• Support in managing store opening, closing, and shift handovers.
• Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.

Team Supervision & Development:

• Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
• Provide on-the-job coaching and guidance to team members, especially new hires.
• Monitor team performance and discipline, and report issues to the Restaurant Manager.
• Promote a positive and productive work culture.
• Provide on-the-job training and support new staff onboarding alongside the Manager.
• Recognize and reward team achievements to encourage motivation and accountability.
• Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
• Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
• Supervise and coach team members on brand standards and operational procedures.
• Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.

Health, Safety & Cleanliness:

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Conduct temperature and cleanliness checks across food prep and dining areas.
• Reinforce staff adherence to SOPs, health protocols, and brand standard.
• Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
• Monitor equipment and facility cleanliness, report maintenance issues promptly.

Customer Experience:

• Lead by example in delivering excellent customer service and ensuring customer satisfaction.
• Handle basic customer feedback and escalate major issues to the Restaurant Manager.
• Support staff in managing crowd control during peak periods.
• Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).
• Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.

Marketing Activation & Local Engagement:

• Communicate important updates, promotions, and operational changes to team members.
• Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.
• Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.
• Promote upselling and support the team in meeting daily sales targets.
• Help implement and track local promotions or national campaigns.

Stock Control/Management/Ordering:

• Monitor usage and report discrepancies or wastage to the Restaurant Manager.
• Ensure proper storage, labelling, and traceability practices are followed.
• Support in daily inventory checks, stock rotation, and monitoring of usage.
• Alert the Restaurant Manager on low stock levels or discrepancies.
• Assist in receiving deliveries and ensuring proper storage of goods.

Ad-hoc Responsibilities:

• Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.
• Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.
• Basic salary up to RM 4500
• EPF, EIS and SOCSO
• Comprehensive Medical Benefits for Employees & Dependents
• Dental and Optical
• Insurance Coverage & Maternity Coverage
• Performance Bonus

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided

Customer Service Team Leadership Inventory Management Staff Training Food Safety Compliance Operations Management #J-18808-Ljbffr