29 Resource Planning jobs in Malaysia
Executive, Resource Planning
Posted 11 days ago
Job Viewed
Job Description
- Responsible for the full spectrum of HR functions.
- Monthly payroll administration and all other statutory reports (SOCSO, EPF, Income Tax, etc.).
- Maintenance of employee records via intranet.
- Manage and participate in the full recruitment cycle, including resume screening, pre-screening, interview scheduling, conducting interviews, background checks, job offers, and onboarding processes.
- Develop and implement HR projects to improve HR services and continuously review HR policies for effectiveness and relevance.
- Involved in compensation & benefits management.
- Work closely with department managers and staff on HR-related issues.
- Coordinate annual Performance Management Exercises.
- Conduct staff orientation, induction programmes, and exit interviews.
- Handle all other ad-hoc projects and initiatives as assigned from time to time.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Excellent command of spoken and written English, Bahasa Melayu, and Mandarin to effectively communicate with internal or external staff.
- Working experience in any field will be a strong advantage.
- Fresh graduates are encouraged to apply.
- Self-motivated, able to work independently as a self-starter and as part of a team.
- Strong numerical skills with attention to detail and high accuracy.
- Able to multi-task and work under tight timelines.
- Meticulous, organized, systematic, independent, with a creative mind.
- Possess strong communication and interpersonal skills.
Experience Level: Entry level (i.e., Exec, Snr. Exec)
Bachelor's Degree
Language: Melayu
Skillset: Multi-tasking, Fun attitude
Additional Perks: Vending machines with snacks and coffee, yearly activities like Movie Day, outdoor activities, festive celebrations, and more.
Remuneration: Competitive salary (above market rate for the right potential!)
Coverage: Insurance and medical benefits, monthly sports allowance, annual department gathering, and welcome dinner for new staff.
Company Overview:iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, offering a wide range of investment products and services across Asia, including funds, bonds, stocks, ETFs, insurance, and fintech solutions. The company has offices in Hong Kong, Malaysia, China, and the UK.
#J-18808-LjbffrStaff Specialist Resource Planning
Posted 11 days ago
Job Viewed
Job Description
Accountable and responsible for end-to-end resource planning functions of the DPAK module, encompassing assembly through to final test operations.
Job Description
In your new role you will:
- Accountable and responsible for VRFC/TCR/LTCR/MinMax capacity planning of DPAK module per timeline to achieve mid to long-term sustainable and profitable module/segment growth.
- Accountable and responsible in the preparation of CP investment for the capacity ramp-up of DPAK Module to meet the committed capacity ramp timeline.
- Accountable and responsible in the preparation of CP investment for the capacity ramp-up of DS Melaka Module in Melaka plant to meet the committed capacity ramp timeline to meet Division demand fulfillment and revenue target.
- Interface to DPAK Segment Operation to support Operation on DPAK capacity and Reporting to achieve capacity balancing and alignment on committed capacity to meet DPAK TCR cost and growth sustenance.
- Interface with DIV SCP/CAP/CALP coordinator on DPAK module on demand and/or capacity planning to achieve capacity ramp, balancing and optimization to meet DIV revenue.
- Be the BE CPL trainer to coach and guide OPC RP peers in resolving BE CPL and iBID issues and follow up with the Master trainer if needed for further IT improvement to improve the BE CPL systematically.
- Identified as BE OPC guideline reviewer to review existing and new BE OPC guidelines before communicating and teaching OPC RP peers to standardize the Resource Planning system across BE.
You are best equipped for this task if you have:
- Degree in Business/ Business Administration/ Economics or related discipline.
- At least 5 years of experience in the semiconductor manufacturing sector, specifically in operations planning and/or industrial engineering roles. Preferably, minimum 1-2 years in a resource planning role.
- Knowledge in supply chain management, backend production processes and capacity modelling.
- Knowledge of in-depth analytical & problem-solving skills to define problem statements and provide proposals to resolve complex topics.
- Ability to lead and execute TCR/LTCR strategy work plans aimed at achieving sustained growth across organizational, module, and segment levels.
- Ability to anticipate issues & challenges and provide proposals & measures to resolve them in a fast and agile way.
- Good interpersonal skills, capable of interacting effectively with employees and management across various levels.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. #J-18808-Ljbffr
Staff Specialist Resource Planning
Posted 11 days ago
Job Viewed
Job Description
Accountable and responsible for end-to-end resource planning functions of the DPAK module, encompassing assembly through to final test operations.
Job Description
In your new role you will:
- Accountable and responsible for VRFC/TCR/LTCR/MinMax capacity planning of DPAK module per timeline to achieve mid to long-term sustainable and profitable module/segment growth.
- Accountable and responsible in the preparation of CP investment for the capacity ramp-up of DPAK Module to meet the committed capacity ramp timeline.
- Accountable and responsible in the preparation of CP investment for the capacity ramp-up of DS Melaka Module in Melaka plant to meet the committed capacity ramp timeline to meet Division demand fulfillment and revenue target.
- Interface to DPAK Segment Operation to support Operation on DPAK capacity and Reporting to achieve capacity balancing and alignment on committed capacity to meet DPAK TCR cost and growth sustenance.
- Interface with DIV SCP/CAP/CALP coordinator on DPAK module on demand and/or capacity planning to achieve capacity ramp, balancing and optimization to meet DIV revenue.
- Be the BE CPL trainer to coach and guide OPC RP peers in resolving BE CPL and iBID issues and follow up with the Master trainer if needed for further IT improvement to improve the BE CPL systematically.
- Identified as BE OPC guideline reviewer to review existing and new BE OPC guidelines before communicating and teaching OPC RP peers to standardize the Resource Planning system across BE.
Your Profile
You are best equipped for this task if you have:
- Degree in Business/ Business Administration/ Economics or related discipline.
- At least 5 years of experience in the semiconductor manufacturing sector, specifically in operations planning and/or industrial engineering roles.Preferably, minimum 1-2 years in a resource planning role.
- Knowledge in supply chain management, backend production processes and capacity modelling.
- Knowledge of in-depth analytical & problem-solving skills to define problem statements and provide proposals to resolve complex topics.
- Ability to lead and execute TCR/LTCR strategy work plans aimed at achieving sustained growth across organizational, module, and segment levels.
- Ability to anticipate issues & challenges and provide proposals & measures to resolve them in a fast and agile way.
- Good interpersonal skills, capable of interacting effectively with employees and management across various levels.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Head of Project Planning & Development
Posted 6 days ago
Job Viewed
Job Description
The Head of Project Planning & Development – Southern Region will lead and oversee the end-to-end planning, design, and execution strategy for all township developments within the Southern Region. This is a high-impact leadership role responsible for translating the Group’s strategic vision into tangible development outcomes. The incumbent will direct a multidisciplinary team, manage complex stakeholder relationships, ensure regulatory and financial compliance, and drive innovation and sustainability across large-scale, multi-phase projects.
Develop and drive the regional development roadmap, aligning with the Group’s overall township vision and business objectives.
Lead master planning efforts for multiple townships, ensuring commercial viability, regulatory compliance, and community-centric designs.
Identify new site opportunities and oversee land-use studies, market research, and macro development strategies.
Oversee the development of detailed project implementation plans across multiple projects concurrently.
Ensure alignment of project scopes, schedules, and resources across business units, consultants, and contractors.
Monitor progress, resolve bottlenecks, and ensure timely delivery within approved budgets and timelines.
Provide strategic direction during design stages, ensuring compliance with corporate design standards, sustainability goals, and market relevance.
Review, evaluate, and approve masterplans, architectural proposals, and engineering solutions.
Champion design innovation, smart township concepts, and integrated infrastructure planning.
Lead the feasibility assessment of new and existing development parcels.
Oversee preparation of investment papers, development strategies, and scenario-based financial models.
Advise Group leadership on land optimisation, phasing, and development mix strategies.
Serve as senior representative in all regional statutory, authority, and community engagements.
Ensure smooth navigation of the planning and approval process, including development orders, land conversion, zoning, and building plan submissions.
Maintain strong working relationships with local councils and government agencies.
Oversee project budgeting in collaboration with Group Finance, Contracts, and QS teams.
Champion value engineering and cost-efficiency measures without compromising quality or design integrity.
Ensure financial prudence across all stages of the development lifecycle.
Lead and mentor a team of project managers, planners, engineers, and support staff.
Drive high-performance culture, ensure cross-functional alignment, and support team growth through coaching and talent development initiatives.
Act as a key liaison with the Group’s senior leadership team on project progress and regional updates.
Integrate sustainable development principles across planning and design initiatives.
Identify key project risks and implement mitigation strategies.
Uphold quality, safety, and environmental standards across all developments
Requirements Educational Background:
Bachelor’s Degree in Civil Engineering, Architecture, Town Planning, or a related field.
Postgraduate qualification (MBA, Urban Development, or related discipline) is an added advantage.
Minimum 12 years of experience in property development, with at least 5 years in a leadership role overseeing township or large-scale mixed-use developments.
Proven track record in master planning, project management, and authority liaison in Malaysia (preferably Johor)
Exposure to both upstream planning and downstream implementation phases.
Strategic thinking with strong business and commercial acumen.
Strong leadership, people management, and stakeholder engagement skills.
Deep understanding of regulatory frameworks, land matters, and local development policies.
Proficiency in planning tools and software (AutoCAD, MS Project, Revit, etc.).
Willing to travel frequently across Southern Region sites.
Comfortable working in a fast-paced, matrixed organizational structure.
#J-18808-Ljbffr
Senior Associate - Contract Management & Project Planning Department
Posted 11 days ago
Job Viewed
Job Description
Job Purpose
Support Vice President in managing and administer all the pre & post contract Works for all Rail Systems, Wayside & Equipment's Projects and Consultancy Services as to meet the project objectives in terms of time, cost and quality.
Key Accountabilities
- Support in reviewing Cost Estimate for commercial aspects of Projects CAPEX.
- Support in reviewing Tender Document/ RFP/ RFQ via GPD 3 procurement process.
- Cost Data input in the database system for rail systems, wayside & equipments, etc.
- Support in preparation of Commercial Evaluation Report.
- Prepare checklist for the release of Performance Bonds for compliance to the contract’s requirement.
- Support in reviewing the completeness of Contract Document with respect to Contractual terms and commercial part of the document.
- Participate in joint valuation with Contractors/Suppliers/Project Owner/End User for verification of work done prior preparation of payment certification and other inspection if required such as project completion and defects inspection.
- Check the completeness of payment supporting document prior preparation of payment certificate.
- Check the completeness of supporting document prior preparation of contractual certificates such as VO, CPC/CA, CFIA, CTO, CNC and CMGD.
- Updating monthly project status.
- Assist in all tasks as and when required by the management of Prasarana.
Qualifications, Skills & Knowledge
- Bachelor’s Degree in Quantity Surveying (QS)/ Engineering / Construction Management or equivalent.
- Minimum 6 years of Quantity Surveying (QS) / Engineering / Construction Management experience.
- Building Construction, Cost and Technical Knowledge.
Specialist, Project Management & Space Planning
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Specialist, Project Management & Space Planning role at RHB Banking Group
Specialist, Project Management & Space PlanningJoin to apply for the Specialist, Project Management & Space Planning role at RHB Banking Group
Get AI-powered advice on this job and more exclusive features.
About The Role
We are seeking a highly motivated Specialist to join our Project Management & Space Planning team at RHB Banking Group. In this role, you will be responsible for strategic office space planning and managing projects related to our headquarters renovation. You will work closely with internal stakeholders and external vendors to ensure efficient use of office space, budget tracking, and smooth execution of ongoing projects.
About The Role
We are seeking a highly motivated Specialist to join our Project Management & Space Planning team at RHB Banking Group. In this role, you will be responsible for strategic office space planning and managing projects related to our headquarters renovation. You will work closely with internal stakeholders and external vendors to ensure efficient use of office space, budget tracking, and smooth execution of ongoing projects.
What You Will Be Doing
- Prepare annual budgeting and budget tracking for HQ renovation projects
- Strategically plan and manage HQ office space, including vacant space, occupancy, and space efficiency
- Report on Construction in Progress (CIP) for capitalization asset to Finance
- Verify and check payment submissions related to projects
- Track and monitor ongoing projects to ensure timely completion
- Utilize the e-Procurement System to raise Purchase Requests (PR)
- Act as an I-Supplier user to claim project management fees on behalf of RHB Property Sdn Bhd
- Manage contracts related to groupwide furniture tenders
- Relevant experience in project management, space planning, or facilities management
- Strong budgeting and financial tracking skills
- Detail-oriented with excellent organizational and multitasking abilities
- Proficient in procurement and contract management processes
- Good communication and stakeholder management skills
- Ability to work independently and collaboratively within a team
- Knowledge of office space optimization and renovation project workflows is an advantage
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you’re ready to be part of our transformative journey, we encourage you to apply now. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Project Management and Information Technology
Referrals increase your chances of interviewing at RHB Banking Group by 2x
Get notified about new Project Management Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
Kota Damansara, Selangor, Malaysia 1 week ago
Project Management Specialist - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Project Management - Shopee Mall, Business DevelopmentKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Project Management - Warehouse Business, Scommerce (Bukit Raja, Klang)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Expression of Interest: Strategic Project Management - Business DevelopmentKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Project Management Specialist (Insurance)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Project Management Specialist, OperationsKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Petaling Jaya, Selangor, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Cross Border Project Management - Business DevelopmentKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Intern - Project Management Office AnalystKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago
Studio Operations & Development SpecialistFederal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Intern, Project Management - IT | TNG DigitalFederal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Digital Insurance Project Manager (Fully Remote)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Digital Insurance Project Manager (Fully Remote)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Studio Operations and Development Specialist Digital Insurance Project Manager (Fully Remote) Assistant Manager/Manager, Project & Property SupportFederal Territory of Kuala Lumpur, Malaysia 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrNPD Planning Lead & Project Manager
Posted 11 days ago
Job Viewed
Job Description
EHPlabs is on the hunt for a NPD Planning Lead & Project Manager to lead our global innovation pipeline across sports supplements and functional health products. This role is based in our Singapore office and will work closely with our Founder & CEO and cross-functional global teams to drive innovation from concept through to launch.
We’re looking for someone with a genuine passion for health, fitness, and gym supplements , and a deep understanding of trending ingredients and product formats that resonate with today’s performance-driven consumers.
About EHPlabs:
We’re a global leader in health and wellness, known for iconic, best-selling products like OxyShred . With a digital-first model, cult-like community, and explosive growth across APAC, North America, and UK , EHPlabs is shaping the future of functional nutrition and performance supplements.
What you’ll do:
- Own and drive our global new product development (NPD) roadmap
- Lead end-to-end innovation projects: concepting, formulation, testing, regulatory, commercialisation and go-to-market
- Collaborate cross-functionally with keys sales channel leaders, supply chain, quality, brand, e-commerce, marketing, regulatory and finance teams
- Stay ahead of global trends in supplements, functional beverage and snacks, and health & wellness - and translate insights into commercially viable products
- Ensure all new products are compliant, scientifically backed, and aligned with brand strategy
- Manage timelines, critical paths, budgets and documentation with precision and accountability
What we’re looking for:
- 3+ years of experience in product development within supplements, FMCG or functional health
- Strong understanding of effective, trending ingredients and formulations that deliver real benefits
- Demonstrated project management expertise – organised, timeline-focused, and solutions-oriented
- Not essential, but experience with international regulatory frameworks (TGA, FDA, HSA, etc.) is a bonus
- Strong cross-functional management and communication skills
- Degree in Nutrition, Food Science, Chemistry or a related field
- Highly detail-oriented, strategic thinker with a bias for execution
- Passion for fitness, gym culture and improving lives through better health
Why join us?
- Help shape the future of an industry leading, global fitness and wellness brand
- Fast-paced, high-performance culture with innovation at its core
- Work alongside a passionate team and loyal global customer base
- Competitive salary + benefits
- Sound like you? Let’s talk.
Apply directly or email us at:
#J-18808-LjbffrBe The First To Know
About the latest Resource planning Jobs in Malaysia !
New Job Opportunity – Senior Engineer, Project Cost & Planning (Advance Work Package “AWP”)
Posted 11 days ago
Job Viewed
Job Description
Good day!
We are sourcing for qualified candidates to fill the post below:
Senior Engineer, Project Cost & Planning (Advance Work Package “AWP”)
Malaysian candidates only
Work Location: KL Office, Other Work Site(s)
Duration: 2 years (renewable)
REQUIREMENTS:
– Bachelor’s degree in engineering or related field. Relevant certificates on AWP from a recognized institution is an added advantage.
– Min. of 15 years of experience as a planning engineer in Oil & Gas project, out of which 5years (one full project) as AWP engineer.
– Sound knowledge of construction industry process & practices.
– Hands-on experience in AWP. Must have developed, implemented & updated AWP using AWP software.
– Working knowledge in 3D model development.
– General knowledge of engineering, procurement, delivery & fabrication related subjects as required for AWP works.
– Thorough knowledge on the path of construction.
– Able to manage multiple contractors simultaneously and prioritize tasks effectively.
– Strong analytical and problem-solving skills with extraordinary negotiation abilities.
– Proficiency in relevant software and tools for AWP.
– Aware of industrial practices regarding AWP.
– Experience working on various construction projects, including Oil & Gas constructions.
– Strong project management skills and ability to work under pressure.
– Proficiency in AWP software and 3D engineering software.
– Able to work on multiple tasks, manage and prioritize tasks to meet strict deadlines.
– Excellent communication skills in both oral and written English. Able to effectively communicate with clients and subcontractors.
Interested candidates may submit your Updated CV to with the subject of (Application for Position). Apply today or share this post with your network.
Closing Date: 26 June 2024
Only qualified candidates will be contacted.
New Job Opportunity – Senior Engineer, Project Cost & Planning (Advance Work Package “AWP”)
Posted today
Job Viewed
Job Description
Good day! We are sourcing for qualified candidates to fill the post below: Senior Engineer, Project Cost & Planning (Advance Work Package “AWP”) Malaysian candidates only Work Location: KL Office, Other Work Site(s) Duration: 2 years (renewable) REQUIREMENTS: – Bachelor’s degree in engineering or related field. Relevant certificates on AWP from a recognized institution is an added advantage. – Min. of 15 years of experience as a planning engineer in Oil & Gas project, out of which 5years (one full project) as AWP engineer. – Sound knowledge of construction industry process & practices. – Hands-on experience in AWP. Must have developed, implemented & updated AWP using AWP software. – Working knowledge in 3D model development. – General knowledge of engineering, procurement, delivery & fabrication related subjects as required for AWP works. – Thorough knowledge on the path of construction. – Able to manage multiple contractors simultaneously and prioritize tasks effectively. – Strong analytical and problem-solving skills with extraordinary negotiation abilities. – Proficiency in relevant software and tools for AWP. – Aware of industrial practices regarding AWP. – Experience working on various construction projects, including Oil & Gas constructions. – Strong project management skills and ability to work under pressure. – Proficiency in AWP software and 3D engineering software. – Able to work on multiple tasks, manage and prioritize tasks to meet strict deadlines. – Excellent communication skills in both oral and written English. Able to effectively communicate with clients and subcontractors. Interested candidates may submit your Updated CV to with the subject of (Application for Position). Apply today or share this post with your network. Closing Date: 26 June 2024 Only qualified candidates will be contacted.
#J-18808-Ljbffr
Workforce Management Analyst
Posted 11 days ago
Job Viewed
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPosted Tuesday, March 4, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PM
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
GENERAL SUMMARY:
Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to improve productivity.
DUTIES & RESPONSIBILITIES:
- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
- Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity.
- Implement analysis, reporting and management tools provided by GWFM.
- Prepare daily/weekly/monthly reports and distribute to the GCS leadership and Senior Management Team.
- Work with GCS leadership team on initiatives to support new business growth and overall operations.
- Oversee all GWFM activities to ensure operational and client goals are met.
- Reporting deviations from assumptions in WFM plan.
- Escalation of system and technical issues.
- Reporting of CMS information such as call volumes, SL and abandon rates per skill.
- Adjusting CSR skill settings if required.
- Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Experience in Work Force Management methodologies, Data Analytics and Data Mining.
- A good command of the English language in speaking, reading and writing.
- Excellent knowledge of Excel and Macros.
- Proficient in various PC applications such as Word, PowerPoint, Outlook and Internet.
- Strong analytical and mathematical skills.
- Excellent communication skills.
- Ability to prioritize while being self-directed.
- High School education or equivalent.
- Ability to maintain high standard of business ethics, professionalism and confidentiality of information at all times.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
#J-18808-Ljbffr