34 Resorts jobs in Malaysia

Overview

Bartender Club Med Resorts Malaysia or overseas

Club Med Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Bartender Club Med Resorts Malaysia or overseas role at Club Med.

Each Resort has several restaurants and bars, both event-oriented and more intimate, serving our Premium All Inclusive offer. Our bars allow guests to reconnect with each other and set the pace for each highlight of the day. From themed evenings to festive events, you will evolve in a multi-faceted environment. You can give free rein to your creativity. Our refined offer is based on 5 pillars: creating memorable experiences, surprising with a multitude of conceptual spaces, working for the well-being of everyone (including your own), playing on emotions and senses through the staging, all in a fun and relaxed atmosphere.

Joining our teams is also a unique opportunity to live and work with people from all walks of life, in the most Instagrammable locations in the world. You’ll create a golden experience on your resume, within a company that accompanies you and trains you continuously to help you become the best version of yourself. By becoming a G.O Bartender, you will be able to benefit from the infrastructures and activities offered by Club Med. If you feel like it, you can even go on stage to show your talents!

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Efficient, you know how to manage priorities and ensure timely service.
• Attentive, you ensure each guest receives personalised service.

• Welcome, advise and serve customers by personalizing the customer relationship
• Set up events in bars or around bars for 600 to 1000 customers
• Participate in the management of the economic and qualitative results of the resort's bars
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as the maintenance of the resort's assets
• Propose personalised cocktails adapted to an international and transgenerational clientele

Joining our teams is also a unique opportunity to live and work with people from all walks of life, in the most Instagrammable locations in the world.

You'll create a golden experience on your resume, within a company that accompanies you and trains you continuously to help you become the best version of yourself.

By becoming a G.O Bartender, you will be able to benefit from the infrastructures and activities offered by Club Med. If you feel like it, you can even go on stage to show your talents!

So, ready to join us? Your future starts here…

All our positions are open to people with disabilities.

• Seniority level: Not Applicable
• Employment type: Temporary
• Job function: Management and Manufacturing
• Industries: Hospitality

Referrals increase your chances of interviewing at Club Med by 2x

Overview

Bartender Club Med Resorts Malaysia or overseas

Join to apply for the Bartender Club Med Resorts Malaysia or overseas role at Club Med

Do you know Club Med? We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Your working environment: Each Resort has several restaurants and bars, both event-oriented and more intimate, serving our Premium All Inclusive offer. Our bars allow guests to reconnect with each other and set the pace for each highlight of the day. From themed evenings to festive events, you will evolve in a multi-faceted environment. You can give free rein to your creativity. Our refined offer is based on 5 pillars: creating memorable experiences, surprising with a multitude of conceptual spaces, working for the well-being of everyone (including your own), playing on emotions and senses through the staging, all in a fun and relaxed atmosphere.

You are:

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Efficient, you know how to manage priorities and ensure timely service.
• Attentive, you ensure each guest receives personalised service.

You will:

• Welcome, advise and serve customers by personalizing the customer relationship
• Set up events in bars or around bars for 600 to 1000 customers
• Participate in the management of the economic and qualitative results of the resort's bars
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as the maintenance of the resort's assets
• Propose personalised cocktails adapted to an international and transgenerational clientele

Joining our teams is also a unique opportunity to live and work with people from all walks of life, in the most Instagrammable locations in the world. You'll create a golden experience on your resume, within a company that accompanies you and trains you continuously to help you become the best version of yourself. By becoming a G.O Bartender, you will be able to benefit from the infrastructures and activities offered by Club Med. If you feel like it, you can even go on stage to show your talents!

So, ready to join us? Your future starts here…

All our positions are open to people with disabilities.

• Not Applicable

• Temporary

• Management and Manufacturing

• Hospitality

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Efficient, you know how to manage priorities and ensure timely service.
• Attentive, you ensure each guest receives personalised service.
  
  

• Welcome, advise and serve customers by personalizing the customer relationship
• Set up events in bars or around bars for 600 to 1000 customers
• Participate in the management of the economic and qualitative results of the resort's bars
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as the maintenance of the resort's assets
• Propose personalised cocktails adapted to an international and transgenerational clientele
  
  

GUEST SERVICES AGENT About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

• Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance; escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.

• Ensure effective implementation of the IMS policy and procedures

• Ensure operational compliance with legal regulations and other requirements

• Greet guests warmly and professionally upon arrival.

• Handle guest check-ins and check-outs efficiently and accurately.

• Follow hotel policies, safety guidelines, and standard operating procedures.

• Respond promptly and courteously to guest inquiries, requests, and concerns.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

Guest Services Agent

JR-01246

Rooms

Full time

Permanent

Mandarin Oriental, Kuala Lumpur

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

• Front Desk Operations: Managing check-in and check-out, handling guest payments and billing information.
• Guest Assistance: Responding to guest inquiries, assisting with requests, providing information, and offering help with hotel facilities and services.
• Reservations & Bookings: Processing reservations, managing cancellations, and assisting with bookings for accommodation, transportation, or entertainment.
• Customer Service Excellence: Ensuring a friendly, welcoming, and efficient guest experience, including handling complaints and providing solutions.
• Promoting Hotel Services: Maximizing room occupancy and promoting hotel facilities, packages, and promotions through up-selling techniques.
• Administrative Tasks: Administering cash floats, performing audits, and documenting guest feedback.
• Coordination: Liaising with other departments, such as housekeeping or maintenance, to address guest needs and ensure a smooth operation.

Job Type: Permanent

Pay: From RM1,800.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Experience:

• Guest service asistant in Hotel: 1 year (Required)
• IDB system: 1 year (Preferred)

Work Location: In person

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.

If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the role

We are seeking a friendly and service-oriented Guest Services Associate to join our team at The Luma Hotel in Kota Kinabalu, Sabah. In this full-time position, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out.

Job Task:

• Welcoming and checking in guests, providing a warm and personalised greeting
• Handling guest enquiries and requests in a courteous and efficient manner
• Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
• Liaising with various departments (e.g., Housekeeping, Maintenance) to fulfill guest requests and ensure smooth operations.
• Accurately manage cash drawer and credit card system

Qualifications

• Previous experience in a customer-facing role in the hospitality/tourism/airline industry
• Excellent communication and interpersonal skills.
• Proficiency in English, Malay, and other international languages (eg, Korean, Mandarin)
• Flexibility to work based on roster, including weekends and holidays

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

What we offer

At HH HOME HOTEL SDN. BHD., we are dedicated to creating a positive and rewarding work environment for our employees. In addition to a competitive salary, we offer:

1. Opportunities for career development and advancement
2. Comprehensive health and wellness benefits
3. A fun and dynamic company culture
4. Uniform is provided