766 Resident Relations jobs in Malaysia

VT Markets Federal Territory of Kuala Lumpur, Malaysia Community Management Senior Manager

VT Markets Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants Direct message the job poster from VT Markets About us VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 360 employees - and growing, Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future. Your Role in VT Markets We are looking for an experienced and strategic Senior Community Management Manager to lead a high-performing team responsible for driving retail client engagement, conversion, and loyalty through dynamic community and relationship management. This is a pivotal leadership role that combines people management, growth strategy, and operational excellence, contributing directly to the brokerage’s revenue and client growth targets. You will be reporting to the Global Marketing Lead and oversee a regional or multi-market team of Community Managers and Client Relations Managers, and serve as the strategic driver for scaling localised communities, optimising the client conversion funnel, and strengthening relationships with retail clients at various stages of their trading journey. Your responsibilities will include: Strategic Leadership Define and drive the global/regional community and conversion strategy for retail clients, aligning with broader acquisition, retention, and growth objectives. Build and evolve a performance-driven team structure across markets, ensuring the right mix of community growth, engagement, and sales-oriented client conversion. Provide strategic oversight and leadership to managers and specialists executing community, activation, and relationship programmes. Community Development & Client Loyalty Oversee the development of scalable and sustainable community ecosystems (e.g., Telegram, Discord, Facebook, in-person events) tailored to each market’s client needs. Partner with product and marketing teams to co-create high-impact community-led campaigns, content initiatives, and feedback loops that enhance user loyalty and NPS. Conversion & Lifecycle Ownership Take full ownership of the retail client conversion journey, from lead-to-first trade, ensuring seamless onboarding and activation experiences. Work with lifecycle marketing, CRM, and data teams to build targeted communication flows that increase funded account rates, reactivation, and engagement KPIs. Implement and iterate on best practices for account nurturing, trading education, and strategic retention. Performance, Data & Governance Own all reporting for community health, conversion funnel performance, and team impact; regularly present insights to senior leadership. Continuously assess ROI of community and conversion efforts, identifying opportunities for automation, scaling, and innovation. Establish governance, training, and QA protocols to ensure a consistent, high-quality experience across teams and geographies. Cross-functional Collaboration Act as the key liaison between marketing, client support, compliance, and product teams to ensure aligned messaging, process efficiency, and data feedback sharing. Contribute to roadmap discussions on lead generation, product education, and client tools from the lens of community and conversion intelligence. What Success Looks Like Review scores on strategic plan alignment, completion of strategic roadmap, team OKRs achievement rate, retail clients engagement/retention within the team. Growth rate of active members in key community channels, average DAU/WAU/MAU in communities, engagement rates within communities, improvement in NPS/CSAT among community members, reduced churn, and increased trading activity from community members. Improvement in lead-to-first deposit conversion rate, reduction in average time from lead to first trade, increase in funded account rates, growth in average trading volume per active client, improved reactivation rates, reduced client churn, and increased Client Lifetime Value (CLTV). Timeliness and accuracy of reports, number of actionable insights presented, achieve/exceed ROI targets. What Makes You a Great Fit Qualification & Experience: Bachelor’s or Master’s degree in Marketing/Business/Communications or relevant fields. At least 8 years of progressive experience in community, client engagement, or sales enablement, with at least 3+ years in a senior leadership role. Strong understanding of the retail trading or financial services landscape—CFDs, forex, crypto, or multi-asset brokerages. Proven experience leading high-performing, cross-market teams with measurable business outcomes. Technical & Functional Skills: Deep familiarity with CRM, lifecycle marketing, community tech stacks, and analytics tools (e.g., Salesforce, HubSpot, Braze, Tableau). A data-first mindset with the ability to combine qualitative community insight with conversion metrics for actionable strategy. Excellent interpersonal and stakeholder management skills; experience influencing C-level decisions is a plus. Regional or global experience managing multi-cultural client teams or community verticals. Comfortable working in high-growth, fast-moving fintech or trading environments. Strategic, yet hands-on leader with a bias for execution and experimentation. What We Offer As official partners of Newcastle United F. C., VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentived and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualised roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries. Your journey after applying First round interview with our talent acquisition partner Second round interview with the hiring manager Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Marketing and Management Industries Financial Services, Technology, Information and Media, and Information Services Referrals increase your chances of interviewing at VT Markets by 2x Sign in to set job alerts for “Community Manager” roles.

Community Manager (Operations, Leadership and Communication)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR5,500.00 1 month ago Community Manager (Operations, Leadership and Communication)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR5,500.00 4 months ago General Manager, Marketing (Pavilion Damansara Heights Mall)

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.

• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

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First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

What is your highest education level (completed and graduated)? * Select.

Do you have more than one (1) year of community-related work experience? * Select.

Are you proficient in reading and writing in Mandarin? * Select.

Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

1. Community Building and Engagement: Professional in Telegram and Discord bots development, integration, and maintenance. Organize and host community events & AMAs. Foster a positive and inclusive community culture by moderating discussions and addressing user concerns. Encourage user interaction and participation through contests, giveaways, and other engagement initiatives. 2. Content Creation and Curation: Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services. Curate and share relevant content from other sources to keep the community informed and engaged. Respond to user comments, questions, and inquiries promptly and informally. 3. User Support and Onboarding: Provide excellent customer interaction to users through various channels (e.g. social media). Assist users with account creation, verification, general issues, and troubleshooting. Onboard new users and educate them about the platform's features and functionalities. 4. Community Campaigns and Promotion: Develop and implement marketing strategies to attract new users and retain existing ones. Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services. Monitor and analyze community metrics to measure the effectiveness of community campaigns. 5. Community Partnerships: Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network. Foster partnerships to create mutually beneficial collaborations and cross-promotions. 6. Risk Management and Compliance: Ensure compliance with relevant regulations and industry standards. Monitor community activity for potential risks or issues and take appropriate action. 7. Data Analysis and Reporting: Track and analyze community metrics to measure performance and identify areas for improvement. Prepare regular reports on community engagement, growth, and key performance indicators. What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry. Excellent communication and interpersonal skills. Experience in community management and building online communities. Strong writing and content creation skills. Proficiency in social media platforms and tools. Ability to work independently and as part of a team. Passion for the crypto industry and a desire to contribute to its growth. Proficiency in Mandarin

is preferred to communicate effectively with internal stakeholders and clients in China.

Willing to work according to the given schedule, including

rotational shifts (morning and noon) . Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation #LI-Onsite #LI-JC3 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice . Create a Job Alert Interested in building your career at OKX? Get future opportunities sent straight to your email. Apply for this job

indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. What is your highest education level (completed and graduated)? * Select. Do you have more than one (1) year of community-related work experience? * Select. Are you proficient in reading and writing in Mandarin? * Select. Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

About The Team

• End-to-end management of key influencers (KOL), including sourcing influencers, relationship management, content ideation, and selecting content for social media
• Access to influencers network to identify and source the right influencer profiles that meet Shopee objectives and reach intended target audiences
• Develop and maintain close relationships with key influencers to ensure they deliver engaging and effective content ideas for Shopee
• Plan, brainstorm and brief content to influencers to promote key business objectives, including campaign awareness, educate new launches, and more
• Analyze influencer content performance and measure their success in promoting Shopee’s objectives
• Stay up to date with latest content trends to be adapted into Shopee campaigns
  
  

Job Description

Bachelor’s degree in any field.

Experience in KOL management would be an added advantage.

Strong analytical skills, with proficiency in Microsoft Excel.

Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly.

Team player with an aptitude for work and the drive to constantly outperform KPIs (Key Performance Indicators).

Excellent command of English, with the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) will be an added advantage to effectively communicate with KOLs and internal stakeholders.

Requirements

• Bachelor’s degree in any field.
• Experience in KOL management would be an added advantage.
• Strong analytical skills, with proficiency in Microsoft Excel.
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly.
• Team player with an aptitude for work and the drive to constantly outperform KPIs (Key Performance Indicators).
• Excellent command of English, with the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) will be an added advantage to effectively communicate with KOLs and internal stakeholders.

#J-18808-Ljbffr

About The Team

End-to-end management of key influencers (KOL), including sourcing influencers, relationship management, content ideation, and selecting content for social media Access to influencers network to identify and source the right influencer profiles that meet Shopee objectives and reach intended target audiences Develop and maintain close relationships with key influencers to ensure they deliver engaging and effective content ideas for Shopee Plan, brainstorm and brief content to influencers to promote key business objectives, including campaign awareness, educate new launches, and more Analyze influencer content performance and measure their success in promoting Shopee’s objectives Stay up to date with latest content trends to be adapted into Shopee campaigns

Job Description

Bachelor’s degree in any field.

Experience in KOL management would be an added advantage.

Strong analytical skills, with proficiency in Microsoft Excel.

Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly.

Team player with an aptitude for work and the drive to constantly outperform KPIs (Key Performance Indicators).

Excellent command of English, with the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) will be an added advantage to effectively communicate with KOLs and internal stakeholders.

Requirements

Bachelor’s degree in any field. Experience in KOL management would be an added advantage. Strong analytical skills, with proficiency in Microsoft Excel. Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly. Team player with an aptitude for work and the drive to constantly outperform KPIs (Key Performance Indicators). Excellent command of English, with the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) will be an added advantage to effectively communicate with KOLs and internal stakeholders.

#J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support) Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Community Building and Engagement:

• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Fresh graduates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.

• Willing to work according to the given schedule, including rotational shifts (morning and noon) .
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

#LI-Onsite #LI-JC3

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

What is your highest education level (completed and graduated)? * Select.

Do you have more than one (1) year of community-related work experience? * Select.

Are you proficient in reading and writing in Mandarin? * Select.

Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

Senior Agent, Community Management (English & Mandarin Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:

We Before Me ,

Do the Right Thing , and

Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing:

1. Community Building and Engagement: Professional in Telegram and Discord bots development, integration, and maintenance. Organize and host community events & AMAs. Foster a positive and inclusive community culture by moderating discussions and addressing user concerns. Encourage user interaction and participation through contests, giveaways, and other engagement initiatives. 2. Content Creation and Curation: Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services. Curate and share relevant content from other sources to keep the community informed and engaged. Respond to user comments, questions, and inquiries promptly and informally. 3. User Support and Onboarding: Provide excellent customer interaction to users through various channels (e.g. social media). Assist users with account creation, verification, general issues, and troubleshooting. Onboard new users and educate them about the platform's features and functionalities. 4. Community Campaigns and Promotion: Develop and implement marketing strategies to attract new users and retain existing ones. Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services. Monitor and analyze community metrics to measure the effectiveness of community campaigns. 5. Community Partnerships: Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network. Foster partnerships to create mutually beneficial collaborations and cross-promotions. 6. Risk Management and Compliance: Ensure compliance with relevant regulations and industry standards. Monitor community activity for potential risks or issues and take appropriate action. 7. Data Analysis and Reporting: Track and analyze community metrics to measure performance and identify areas for improvement. Prepare regular reports on community engagement, growth, and key performance indicators. What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry. Fresh graduates are encouraged to apply. Excellent communication and interpersonal skills. Experience in community management and building online communities. Strong writing and content creation skills. Proficiency in social media platforms and tools. Ability to work independently and as part of a team. Passion for the crypto industry and a desire to contribute to its growth. Proficiency in Mandarin

is preferred to communicate effectively with internal stakeholders and clients in China.

Willing to work according to the given schedule, including

rotational shifts (morning and noon) . Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation #LI-Onsite #LI-JC3 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice . Create a Job Alert Interested in building your career at OKX? Get future opportunities sent straight to your email. Apply for this job

indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select. What is your highest education level (completed and graduated)? * Select. Do you have more than one (1) year of community-related work experience? * Select. Are you proficient in reading and writing in Mandarin? * Select. Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select. Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

#J-18808-Ljbffr

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

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