758 Reservation Agent jobs in Malaysia

You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Regarding the role, it’s as the job title says really, you’ll be making sure all our reservations are sold and captured accurately.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around in the hotel, so you will need to be able communicate well with everyone. We would love it if you were multi-lingual, but it’s not essential.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

• Handles inquires and bookings in accordance with the department’s routine.
• Reviews and deals with the daily reservation.
• Records and processes in-coming reservations with confirmation sent out.
• Records and processes group reservations.
• Ensures all facts of a reservation have been action. Example: Transportation, Amenity and special requirement etc.
• Provides information to clients on hotel services, activities.
• Processes cancellation / amendments to reservations (extension, early departure, number of rooms).
• Records special billing arrangements for all transient reservations and groups, conventions.
• Review no-show and cancelled reservations and processes charges according to hotel’s policy.
• Be aware of rate changes/ special offers/ promotions/close out dates.
• Monitors reservation levels and inform Managers on current and future occupancy rate.
• Sells the hotel and other products and services using up-selling and suggestive selling techniques.
• Maintains high level of telephone skills to meet hotel standard.
• Ensures all guest requests are responded in timely manner.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.
• Handles and follows up waiting lists and pre-payment reservation.
• Sundry duties initiated by the department manager.
• Ensures a high level of cleaning is maintained in your work area.
• Demonstrates professional attitude and behavior at all times.
• Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Deals effectively with guests and workplace colleagues from a variety of cultures.
• Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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**Additional Information**
**Job Number** 25099116
**Job Category** Reservations
**Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Your Day To Day**
+ Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
+ Actively up-sell to support Total Revenue target.
+ Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
+ Prepare and execute action plans which increase reservation sales and associated business.
+ Accept wait list reservations.
+ Manage "no show" reservations by investigation and recording of same.
+ Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
+ Monitor reservation levels and inform Managers of current and future occupancy rates.
+ Prepare reservation sales report.
+ Promote the Hotel's (and IHG generally) products and services.
+ Develop and maintain a regular pattern of sales calls.
+ Process amendments to reservations such as extensions, early departures, etc.
+ Record special billing arrangements for groups and conventions.
+ Maintain knowledge of special rates/ offers/ promotions.
+ Prepare reports as requested
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent
+ Minimum of 3 years related experience of two years reservations/front office experience including management experience
+ Strong knowledge of local businesses and business trends required.
+ Must speak local language(s).
+ Other languages preferred.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

WHAT WILL I ACTUALLY BE DOING?
You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.
Regarding the role, it's as the job title says really, you'll be making sure all our reservations are sold and captured accurately.
Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There's a lot of people around in the hotel, so you will need to be able communicate well with everyone. We would love it if you were multi-lingual, but it's not essential.
**Your day-to-day:** Other duties may be assigned as needed.
**Responsibilities include but are not limited to the following:**
+ Handles inquires and bookings in accordance with the department's routine.
+ Reviews and deals with the daily reservation.
+ Records and processes in-coming reservations with confirmation sent out.
+ Records and processes group reservations.
+ Ensures all facts of a reservation have been action. Example: Transportation, Amenity and special requirement etc.
+ Provides information to clients on hotel services, activities.
+ Processes cancellation / amendments to reservations (extension, early departure, number of rooms).
+ Records special billing arrangements for all transient reservations and groups, conventions.
+ Review no-show and cancelled reservations and processes charges according to hotel's policy.
+ Be aware of rate changes/ special offers/ promotions/close out dates.
+ Monitors reservation levels and inform Managers on current and future occupancy rate.
+ Sells the hotel and other products and services using up-selling and suggestive selling techniques.
+ Maintains high level of telephone skills to meet hotel standard.
+ Ensures all guest requests are responded in timely manner.
+ Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
+ Ensures correct and relevant information to the operating departments so that customer's expectations are satisfied.
+ Handles and follows up waiting lists and pre-payment reservation.
+ Sundry duties initiated by the department manager.
+ Ensures a high level of cleaning is maintained in your work area.
+ Demonstrates professional attitude and behavior at all times.
+ Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
+ Deals effectively with guests and workplace colleagues from a variety of cultures.
+ Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

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Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

2 days ago Be among the first 25 applicants

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Additional Information

Job Number 25095841

Job Category Reservations

Location Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

Get notified about new Account Coordinator jobs in Johor Baharu, Johore, Malaysia .

Key Account Manager - Regional Brand Partnership Account Manager - Small and Medium Business Account Manager, Japan (Based in Singapore) Key Account Manager - Singapore Business Development Account Manager (SME - Business solutions) Sales Operations & Logistics Coordinator Key Account Client Solutions Manager, Malaysia Account Manager, Google Shopping Solutions (English, Mandarin)

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**Additional Information**
**Job Number** 25095841
**Job Category** Reservations
**Location** Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

Join to apply for the

Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

role at

Sheraton Hotels & Resorts Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

2 days ago Be among the first 25 applicants Join to apply for the

Group Accounts Coordinator(Reservation Agent)-Sheraton Johor Bahru

role at

Sheraton Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Additional Information

Job Number 25095841

Job Category Reservations

Location Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type

Non-Management

Position Summary

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x Get notified about new Account Coordinator jobs in

Johor Baharu, Johore, Malaysia . Key Account Manager - Regional Brand Partnership

Account Manager - Small and Medium Business

Account Manager, Japan (Based in Singapore)

Key Account Manager - Singapore Business Development

Account Manager (SME - Business solutions)

Sales Operations & Logistics Coordinator

Key Account Client Solutions Manager, Malaysia

Account Manager, Google Shopping Solutions (English, Mandarin)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

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