189 Regulatory Standards jobs in Malaysia

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Direct message the job poster from CGC Malaysia

The Quality Assurance (QA) Lead is responsible for ensuring that software and applications meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability, performance and customer expectation to drive the company's digital strategy.

JOB RESPONSIBILITIES

Testing

• Lead a team of quality assurance to plan, execute, and oversee inspection and testing of incoming and outgoing digital solutions to confirm quality conformance to specifications and quality deliverables.
• Establish and maintain quality assurance standard, processes and procedures thatwill form the basis of test strategies, test approaches and test plans, with improvements as needed, and create testing protocols for implementation.
• Working closely with the development team to drive the preparation and execution of test cases, ensuring compliance and readiness to meet entry and exit quality gates to achieve a reliable and performing application.
• Manage the process of identifying, communicating, triaging, tracking and confirming resolution of defects identified during test cycles, and support the delivery teams during defect resolution.
• Document quality assurance activities with internal reporting and audits.

Managing Projects

• Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance
• Work with technical leads to resolve problems and project roadblocks, conduct post-mortem and root cause analysis to help squads continuously improve their practices to ensure maximum

Managing Talent

• Mentor and coach Testers into fully competent Testers.
• Identify and encourage areas for growth and improvement within the tribe

JOB REQUIREMENTS

• Bachelor's degree in computer science, software engineering or information technology.
• Deep experience in Agile Software Development and has mastery of Agile methodology and practices.
• Experience working in Agile teams to lead successful digital transformation projects, involved in the end-to-end planning to implementation.
• Experience with Java as well as internal/public facing APIs
• 10+ years of experience working in software development projects with prior experience in a technical leadership role.
• Qualified in ISEB / ISTQB is an added advantage
• Experience using tools and processes used in web software testing.
• Experience working on web standards and technologies including accessibility compliance.
• Knowledgeable on DevOps and automation tools such as Jenkins.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

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Get notified about new Quality Assurance Specialist jobs in Selangor, Malaysia .

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 11 months ago

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• Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
• Implement and maintain Quality Assurance processes and protocols.
• Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
• Provide constructive feedback to enhance performance.
• Utilize basic Excel analysis skills to review and analyze performance data.
• Prepare reports on Quality Assurance findings and performance metrics.
• Communicate effectively with different stakeholders, including Call Center representatives and management.
• Provide training and support to improve performance.
• Identify areas for improvement in Call Center and Customer Service processes.
• Collaborate with relevant teams to implement process enhancements.
• Maintain accurate records of Quality Assurance evaluations and performance data.
• Ensure compliance with documentation standards.
  
  

• Proven experience dealing with Call Center and Customer Service Performance Evaluation.
• Previous experience in Quality Assurance is highly preferred.
• Proficiency in basic Excel analysis for data review and reporting.
• Ability to communicate effectively with stakeholders.
• Proficiency in Mandarin or Thai languages is highly preferred.
• Detail-oriented approach to ensure accuracy in evaluations and documentation.

Direct message the job poster from Liberty Specialty Markets

We are looking for a Quality Assurance Analyst to join our team to support initiatives for the business to meet established quality standards through regular quality review of processes. The role analyses trends for improvement opportunities and service efficiencies.

Do you have experience in Quality Assurance, or have you previously worked in a Processing Services Team, and would love the opportunity to work in a dynamic environment to help drive business improvement?

Do you like the sound of joining a company with a proven track record of promoting from within, and who puts a real focus on development & growth opportunities through structured training & induction sessions, professional skills training, project/travel opportunities?

If so, read on to find out more!

Our Company

At Liberty, we take a long-term view, and part of that is building genuine relationships, both internally with colleagues and externally with our clients and brokers. Our people have the opportunity to make a real impact; grow their careers, recognize their potential, celebrate their uniqueness, and provide them with the knowledge and environment to succeed.

Liberty's leadership team and management have the stability, experience, and foresight to guide us through the ups and downs of the financial cycle while empowering our teams to focus on market relevance and delivering quality customer service. Other benefits include:

• Wellness and Inclusion – We offer a range of tools to support employee well-being and diversity, inclusion, and equity. This includes health webinars, cultural induction days led by senior leadership teams, EAP guidance, employee-led community groups, office massages, generous parental leave, fresh fruits, and more.
• Career Development – We offer a comprehensive induction program, promotions from within, extensive technical and non-technical training, regional and global travel and secondment opportunities, management and leadership development programs, change management training, and more.
• Community and Environment – our charities align themselves with the Liberty philosophy of helping people live safer and more secure lives, and all Liberty employees are actively encouraged to get involved in giving back to the community. Whether that means participating in company-organized volunteering opportunities, attending fund-raising events, or using your extra paid day per year of service leave dedicated to community service.

Some of the key responsibilities include:

• Conducts monthly quality reviews/audits according on stipulated timeframe/SLA while complying to GRS QA Team Framework & guidelines.
• Conduct weekly and monthly audits.
• Provide oversight to the BPOs R1 by completing 5% R2s on all BPO processes.
• Identify variance among reviewers score through quality audit conducted in the team and execute the action plan agreed to improve the consistency of reviewer score.
• Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process.
• Resolve dispute in rebuttal according to action plan agreed by the team in time.
• Log error tracked and followed up on the correction by the processor.
• Participate in the creation of QA framework and questionnaire for existing and new transition process.
• Executes data assessment to identify trend for improvement.
• Provide feedback on the trends identified from data analysis and improvement opportunity to business stakeholders in Continuous Improvement session.
• Participate in any training session from business stakeholder and update QA SOP to align with the change.
• Responsible in new starter training as mentor and dedicated trainer for different processes.
• Undertake any ad hoc tasks and responsibilities as and when required.
• Maintaining a highly effective and responsive working relationship with all internal and external
• stakeholders.
• Demonstrating behavior at all times in line with the Liberty core values and Liberty Processing Services Team culture attributes.
• Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
• Taking responsibility and showing initiative in the development of your technical and soft skills.
• Continuing to seek improvement of the product and of self by the continuous improvement of practices and processes.
• Performing other related duties as assigned by your manager or other appropriate officer.

About you

• High level of attention to detail.
• High analytical and problem-solving skills.
• High investigative, inquisitional and research skills.
• Strong verbal and written communications skills.
• Strong collaboration and presentation skills.
• Strong time management and prioritisation skills.
• Demonstrate ability to drive for results.
• High ability to show initiative and be proactive.
• Ability to build partnerships and working collaboratively with others to meet shared objectives.
• Previous relevant experience in quality assurance.
• Participation in creating framework, workflow and guideline in the past is desirable.
• Experience in conducting internal quality check / work review is desirable, but not essential.
• Strong working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint, and database systems for managing contacts, schedules and calendars is required.

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future, we would love to hear from you.

Please click APPLY and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Our Privacy Policy is available at By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third-party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

• Seniority level Associate

• Employment type Full-time

• Job function Quality Assurance

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Get notified about new Quality Assurance Analyst jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR5,000.00-MYR12,000.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 57 minutes ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

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Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Quality Assurance Analyst role at Alpha Iota BPO

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Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams
• and lots more!
  
  
  

• Manage the quality assurance for the clients that Alpha Iota is serving.
• Monitor Live Chats from Customer Service Executives.
• Manage Alpha Iotas clients expectations by maintaining a good quality of internal output.
• Provide coaching and follow-up coaching sessions that are adhered to.
• Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.
• Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.
• Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible to ensure and monitor the overall effectiveness of training.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.
• Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.
• Stay aligned and updated with company policies by spending several hours each month handling customer interactions.
• Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.
  
  
  

• Minimum Diploma, Advanced/Higher/Graduate Diploma.
• At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.
• Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).
• Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.
• Excellent analytical problem-solving ability.
• Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.
• Possess a personal laptop/computer and a good Internet connection.

• Seniority level Executive

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

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Job Description - Quality Assurance Auditor (25000LP)

Job Number: 25000LP

About the Job

The Quality Assurance Auditor reports to the Chief Internal Auditor (CIA) and Group CIA (GCIA).
He or she assists the CIA and GCIA in quality assurance activities aimed at improving the efficiency and effectiveness of the internal audit function.

Responsibilities include:

• Establish, implement, and maintain a quality assurance review program, including conducting QA reviews on selected audits and providing improvement suggestions.
• Develop and implement induction programs for new auditors to equip them with relevant skills and knowledge.
• Train auditors on audit methodology, processes, and procedures.
• Perform periodic reviews of departmental policies and procedures to ensure they are current, relevant, and compliant with regulatory standards and professional guidelines.
• Review and improve baseline RCMs to meet quality expectations.
• Create and enhance templates and checklists to improve audit efficiency and effectiveness.
• Establish and run a guest auditor training program.
• Review reports prepared for management and the Board Audit Committee.
• Conduct audit workshops.
• Perform other duties as assigned by CIA and GCIA.

Candidate Profile:

• Degree in Accountancy, Finance, or equivalent professional qualifications such as CPA, ACCA, CFA, CIA, or CISA.
• At least 8 years of relevant experience, including 5 years in a leadership role managing a team of professionals.
• Knowledge of best practices underpinning corporate governance.
• Competencies include:
• Technical skills: auditor independence, business acumen, process analysis, data analysis, risk assessment, internal audit engagement execution, planning, review, conflict management, IA function management, internal controls.
• Generic skills: accountability, customer orientation, decision-making, team development, self-development, exploring possibilities.
• In-depth knowledge of The Institute of Internal Auditors’ Global Internal Audit Standards (GIAS).
• Experience conducting internal quality assessments based on GIAS.
• High integrity, accountability, positive attitude towards teamwork.
• Proactive in improving current processes and adaptable to change.

Success Factors:

• Champion and embody core values.
• Demonstrate integrity and accountability.
• Drive improvements and embrace change.
• Manage compliance risks effectively.
• Stay updated with industry trends, regulations, and emerging risks to safeguard the organization proactively.

About Us

Founded in 1908, Great Eastern is a trusted market leader in Singapore and Malaysia, with over S$100 billion in assets and more than 16 million policyholders. We operate through various distribution channels including tied agency, bancassurance, and financial advisory services. Our subsidiaries include Lion Global Investors Limited, a leading asset management firm in Southeast Asia.

Great Eastern is a subsidiary of OCBC Bank, established in 1932, and recognized as one of the safest banks globally, rated Aa1 by Moody’s and AA- by Fitch and S&P. OCBC is among the top-ranked banks for stability and management excellence worldwide.

Note: We do not accept unsolicited resumes from recruitment agencies. Please do not forward resumes via email or to employees directly. We are not responsible for any fees related to unsolicited resumes.

(Work Location : Kulai )

Wasion Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D,production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wasion Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, we'll have approximately 100 staff onsite (including both Chinese and other countries workers).

Job Description

1、Be responsible for the preparation and submission for approval of quality documentation for Prefabricated Data Center Module products, including quality procedure documents, quality specifications, quality inspection standards.

2、Complete various qualification certifications in accordance with market access requirements and client demands.

3、Develop inspection standards and inspection specifications for raw materials, semi-finished products, and finished products based on product design requirements, technical specifications, and customer quality requirements.

4、Conduct quality monitoring of raw materials and components supplied by vendors. Regularly perform statistical analysis of vendor product quality, promptly feedback quality issues, and request corrective actions.

5、Identify, isolate, and record quality issues discovered during inspections. Organize relevant departments to investigate and analyze quality issues to determine the causes and assign responsibilities.

Qualifications:

1、Diploma or Degree in Quality Engineering, Electrical Engineering, or a related field.

2、Accepting Malaysia or Indonesia as the work location.

3、Experience: At least 2 Year(s) of experience in quality management for Data Center Module, medium and low voltage electrical products or other related products.

4、Language: Mandarin can be used as a working language; Have the ability to effectively communicate with colleagues from diverse nationalities and backgrounds.

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Wasion Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D,production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wasion Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, we'll have approximately 100 staff onsite (including both Chinese and other countries workers).

Job Description

1、Be responsible for the preparation and submission for approval of quality documentation for Prefabricated Data Center Module products, including quality procedure documents, quality specifications, quality inspection standards.

2、Complete various qualification certifications in accordance with market access requirements and client demands.

3、Develop inspection standards and inspection specifications for raw materials, semi-finished products, and finished products based on product design requirements, technical specifications, and customer quality requirements.

4、Conduct quality monitoring of raw materials and components supplied by vendors. Regularly perform statistical analysis of vendor product quality, promptly feedback quality issues, and request corrective actions.

5、Identify, isolate, and record quality issues discovered during inspections. Organize relevant departments to investigate and analyze quality issues to determine the causes and assign responsibilities.

Qualifications:

1、Diploma or Degree in Quality Engineering, Electrical Engineering, or a related field.

2、Accepting Malaysia or Indonesia as the work location.

Experience: At least 2 Year(s) of experience in quality management for Data Center Module, medium and low voltage electrical products or other related products.

Language: Mandarin can be used as a working language; Have the ability to effectively communicate with colleagues from diverse nationalities and backgrounds.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Industrial Machinery Manufacturing

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Get notified about new Quality Assurance Manager jobs in Johore, Malaysia .

Johor Baharu, Johore, Malaysia 2 days ago

Johor Baharu, Johore, Malaysia 3 days ago

Johor Baharu, Johore, Malaysia 1 month ago

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• Review the company documents, manage and cascade the newly implemented or revised the documents to employees.
• Develop and implement annual compliance program so as to identify, document and assess the compliance annual audit.
• Acted as a secretariat for the internal audit of the Head Office, coordination and follow-up of the action plan for each department.
• Perform maintenance and improvement of internal control.
• Drafting an implementation plan for effectiveness assessment and summarize the results.
• Conduct the internal monitoring and training for export control.
• Provide necessary instructions and advices to each departments to perform proper export control.
• Conduct maintenance and improvement of Risk Map.
• Drafting of implementation plan for self check and summarize the result.
• Observe and update new regulations or announcement on compliance issues.
• Provide compliance services related to Quality Assurance reports and submit to Head Office and Regional Head Office.
• Accepting incident reports from internal, reporting to Managing Director / Deputy Managing Director and Head Office and creating incident reports under Global Incident Reporting System (GIRS).

Job Requirements:

• Bachelor's Degree holder in Business Administration, Business Law or equivalent.
• At least 8 years of relevant working experience.
• Well organized, independent, self-initiative, detail-minded and multitasking skills.
• Excellent communication and interpersonal skills.
• Self-motivated with positive working attitude.
• Able to converse in English, Mandarin and Bahasa Malaysia.

Please send your updated CV to if the role is relevant to your experience.
Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.

Working Experience Compliance Export Assurance Mandarin Internal Audit Instructions Quality Assurance Interpersonal Skills Regulations Administration Maintenance Business English Training Communication

JB Cocoa is a fast-growing company with exciting opportunities for growth.

Are you driven and passionate about making impact? Do you, like many of us here at JB Cocoa, enjoy shaping the world of cocoa through the work that you do? If that’s you, we invite you to look no further and reach out.

At JB Cocoa, we are committed to creating a supportive and enabling environment for growth and sustainability.

We are looking for a Quality Assurance (QA) Manager to lead and oversee the Company’s food safety and quality assurance functions, ensuring full compliance with regulatory requirements, customer expectations, and international certification standards. The QA Manager will drive continuous improvement in product quality, staff competency, and operational efficiency through a proactive and collaborative approach.

Roles and Responsibilities:

Quality Assurance and Control

• Ensure products consistently meet customer specifications and internal standards.
• Maintain full compliance with local and international food safety regulations.
• Oversee quality management systems and certification effectiveness.
• Drive improvements in product safety, quality, and operational processes.
• Manage laboratory testing accuracy and reliability.
• Supervise quality control processes for raw materials, in-process checks, and final product release.
• Develop and enforce quality standards and specifications.
• Promote food safety knowledge and best practices across internal teams and external partners.

Strategic & Cross-functional Leadership

• Collaborate across departments to meet corporate and quality objectives.
• Contribute to policy and standard development related to food safety and quality.
• Ensure all Food Safety Management Systems (FSMS) certifications are current and compliant.
• Stay ahead of evolving regulatory and customer requirements, leading readiness initiatives.
• Champion productivity and quality improvement projects with relevant teams.
• Lead and develop the QA team to strengthen capabilities and engagement.
• Ensure smooth leadership transition by delegating responsibilities to the Assistant QA Manager during absences.

Compliance & Systems Integrity

• Ensure strict adherence to all food safety and quality management systems, policies, and SOPs.

Job Requirements:

• Bachelor Degree in Food Technology/ Foods Science/Microbiology or in a related discipline.
• Must have at least 8 years experiences with 5 years at management level covering full spectrum of Quality Assurance field.
• Experienced in food safety management system, familiar with process and operations.
• Strong knowledge of GMP, HACCP, FSSC22000 and other food safety certification.
• Hands-on experience in managing regulatory and third-party audits.
• High integrity with good analytical and problem solving skills.
• Strong leadership skills and potentials.
• Excellent written and verbal communication skills.
• Willing to travel.

Education: Bachelor Degree in Food Technology/ Foods Science/Microbiology or in a related discipline

Interest candidates are encouraged to email their resume to the email address below