What Jobs are available for Regional Hr in Malaysia?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Human Resources Manager assists the Director of Human Resources to deal with daily operations, provide resources for management and coaching of team members to be effective managers of Human Resources within their area of responsibility. This role manages the Human Resources data for the hotel, and tracks the effectiveness of systems and programs, advising the Director of Human Resources on strategic issues related to the department.
**What will I be doing?**
As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:
- Supervise team members in the HR office, ensuring the department's daily operation is running smoothly and team members adhere to set disciplines.
- Liaise with local government authorities regarding labour law, labour relations and arbitration cases.
- Prepare procedures released concerning labour contracts for team members.
- Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members' satisfaction.
- Take charge of recruitment according to hotel business requirements and the manning situation.
- Handle the check in / out for Level 8 and above team members.
- Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.
- Supervise and support the HR Supervisor to manage the team member facilities.
- Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.
- Supervise and support the HR Supervisor to maintain the smooth operations of Compensation & Benefits.
- Strictly adhere to and ensure the security and confidentiality of the HR department.
- Initiate any new and improved systems / procedures to be implemented in order to upgrade all personnel filing systems and records.
- Handle arbitration cases to protect the hotel's benefits.
- Handle team members' complaints and communicate with other departments.
- Be in charge of HR audits and standardize HR operations.
- Build HR policies and procedures to increase the efficiency of the department.
- Build an environment of support with other departments.
- Carry out manning analyses, exit interviews and turnover analyses.
- Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department's grooming standards.
- Conduct HR related market surveys to promptly adjust strategy.
- Handle foreigner work permits and visa application.
- Discipline team members.
- Assume the duty of the Director of HR during his / her absence.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Assistant Human Resources Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Local Malaysian.
- College degree and above.
- Minimum 5 years of working experience in the hotel industry.
- 3 to 4 years of experience in a similar position with an international brand hotel.
- Good understanding of the local Langkawi talent market.
- Good analysis and planning skills.
- Open minded and a good team player.
- Good communication skills.
- Fluent in written and spoken English and Bahasa to meet business needs. Other languages will be an added advantage.
- Thorough knowledge of payroll, salary, employment and benefits administrations.
- Good relationship with the local labour department and government agencies i.e. Labour Office, KWSP, PERKESO.
- Thorough knowledge of Malaysia Employment Act 1955 (EA 1955).
- Thorough knowledge of HR modules and department operations.
- Possess basic business and financial sense.
- Strong ownership and result driven.
- Good organization and presentation skills.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Assistant HR Manager_
**Location:** _null_
**Requisition ID:** _HOT0BZK3_
**EOE/AA/Disabled/Veterans**

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Pall Corporation, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System ( which makes everything possible.
The HR Director, Malaysia will provide HR partnership and leadership to multiple businesses and functions primarily located in Selangor and Penang. This leadership role sits within the APAC HR leadership team and focuses on developing and implementing HR initiatives aligned with business objectives.
The HR Director will contribute to talent development, coaching, workforce planning, employee relations, performance management, compensation, and more. A data-driven and solution-oriented approach, with a growth-oriented mindset, is crucial. As a role model for the team, living the Danaher values, the HR Director is expected to contribute beyond the success of the country team.
This position reports to the Vice President, APAC HR & Global MicroE and is part of the Human Resource team located in Petaling Jaya, Malaysia and will be an on-site role.
In this role, you will have the opportunity to:
+ Strategic HR Leadership: Partner with business and country leaders to guide talent development, succession planning, and organizational assessments while aligning people strategies with business goals.
+ Culture & Engagement Advocacy: Champion company values to foster engagement, retention, and trust; provide coaching and training to managers on effective people leadership.
+ Legal & Compliance Oversight: Consult on employment casework, legal matters, compliance activities, and investigations to ensure organizational integrity.
+ Data-Driven HR Management: Track and analyze HR KPIs to inform decisions and drive continuous improvement in engagement and development.
+ Employee Experience & Development: Understand associate needs, lead onboarding and learning programs, and implement initiatives that enhance engagement and retention.
+ HR Operations & Collaboration: Work with Talent Acquisition, CoE teams, and global HRBPs to deliver recruitment, talent management, and total rewards solutions while driving process improvements.
+ Team Leadership & Policy Implementation: Coach and develop direct reports, lead employee relations, and ensure effective communication and execution of HR policies and health and welfare standards.
The essential requirements of the job include
+ Possess a minimum of 10 years of progressive HR experience, including at least 5 years in a leadership role overseeing HR teams.
+ Well-versed in Malaysian labor laws and HR practices.
+ Proficient in both written and spoken English.
+ Demonstrated success in managing a large, multi-location workforce of over 400 employees.
+ Committed to high ethical standards and professional integrity.
It would be a plus if you also possess previous experience in:
+ Proven experience in overseeing HR operations for large-scale shared services environments.
+ Proficient in multiple languages, enabling effective communication across diverse cultures.
+ Extensive HR experience within MNCs.
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info ( .
#onsite #LI-VH1
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai
**Summary**
We are seeking an HR Analytics Specialist to support our manufacturing sites across Malaysia by providing data-driven insights that enhance workforce strategies, improve productivity, and strengthen workforce decisions. This role plays a critical part in translating HR data into actionable intelligence to support strategic decision-making.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
**Data Analytics & Reporting**
+ Collect, consolidate, and analyze HR data across all Malaysia sites (eg: headcount, turnover, absenteeism, recruitment, training effectiveness etc)
+ Develop and and maintain HR dashboards and scorecards for HR and management
+ Generate regular and ad-hoc reports for workforce trend and performance indicators
**Business Insights**
+ Partner with site HRBPs and operations teams to identify business challenges and propose HR solutions using data.
+ Conduct predictive analytics on workforce planning, retention risk, and talent pipeline metrics
+ Support strategic workforce planning with scenario modelling and cost-impact simulations
**Process Improvement & Optimisation**
+ Identify opportunities to improve HR processes and streamline HR data quality, automation and system integration through technology solutions (eg: SAP SuccessFactors, Power BI, Excel)
+ Support digital HR transformation initiatives by optimizing existing analytics workflow and tools
+ Design and implement system enhancements to improve user experience and efficiency
+ Collaborate with HR teams to automate manual processes and reduce administrative burden
**Stakeholder Engagement**
+ Work closely with HR, Center of Excellence, Finance, IT, Operations and Compliance team to ensure data alignment with business goals and in compliance with employment laws and company policies
+ Present findings and recommendations in a clear and compelling manner to both HR and business stakeholders.
**HR System Support & Training**
+ Manage data integration between HRIS and other business systems
+ Develop and execute data validation processes across all HR systems
+ Lead or participate in global HRIS project UAT and new system implementations
+ Provide technical support and guidance to HR staff and system users
+ Create user guides, documentation, and training materials.
**Knowledge/Skills/Competencies**
+ **Proficient with advanced skills in data analysis tools (Excel, SQL, Tableau, Power BI, SAP)**
+ Familiar with HRIS systems and possess high level of understanding in database management and data integration concepts
+ Strong analytical thinking with ability to interpret complex data sets
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Excel, Word, PowerPoint etc.
+ In-depth knowledge of labor laws, government regulations, data privacy regulations and HR compliance requirements.
+ Strong business acumen and Customer Satisfaction initiatives
+ Excellent communication, interpersonal, analytical, problem solving, facilitation, internal consulting and negotiation skills.
+ Good command of written and spoken English. Ability to effectively communicate with a wide variety of internal customers.
+ High sense of responsibility, reliable, and accountable
+ Excellent Team-Player, Positive-thinking, and Can-do Attitude.
+ Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
+ Ability to manage sensitive employee information in a confidential manner.
**Qualifications/Experience**
+ At least bachelor's degree in Information Technology, Human Resources, Statistics, or any related field, with a master degree in any discipline will definitely be advantageous.
+ **At least 5 years of relevant experiences in data analytics, preferable in a manufacturing or industrial environment.**
+ Experience working in a multinational company with exposure to regional/global HR metrics
+ **Familiarity with HR process, best practices and workforce issues specific to Malaysia's manufacturing sector, especially in Johor, Kulim and Penang will be an added advantage**
+ Experience in project management with system implementations or upgrades will be an added advantages
+ Comfortable working with decentralised teams and across multiple locations
+ Occasional travel may be required
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

HR Manager Generalist (Manufacturing plant)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE's HR Manager Generalist (Indiviudal contributor) function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics. They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives.
**What your background should look like:**
This position provides HR planning, analysis and leadership to BU and plant leaders on expansion in Malaysia. This position should be able to handle multiple priorities and navigate in a highly matrixed environment
**Key Responsibilities**
+ Support plant transformation and expansion
Provide HR plan and lead site HR team to execute for plant expansion
+ Be the Strategic People Partner
Guide and challenge site leadership to make impactful, people-centered decisions.
+ Drive HR Excellence Locally
Collaborate with our Centers of Excellence (Talent Acquisition, Total Rewards, Talent Management, HR Services) to deliver consistent, high-quality HR support-tailored to the unique needs of the plant.
Collaborate with Corporate functions (Compliance, Legal, Safety, Government Affairs.) on employee related activities
+ Champion Employee Relations & Compliance
Use your deep knowledge of Thai labor law to foster transparent, respectful, and legally sound employee interactions. Foster a climate of positive and productive labor relations. Be the face of HR to all external bodies including regulatory authorities and government agencies. Ensure TE is fully compliant with local regulatory requirements and labor laws.
+ Activate Culture and Engagement
Drive communication strategies that energize the site and connect people to purpose. Cultivate a culture of trust, diversity, and belonging.
+ Lead Change & Transform Work
Bring HR initiatives to life-from workforce planning to performance enablement and organizational design. Act as a catalyst for transformation and continuous improvement.
+ Stay Ahead of the Curve
Monitor trends, gather feedback, and evolve local HR practices to stay aligned with business needs, employee expectations, and global benchmarks.
**Long Description**
**Professional Experience / Qualification-**
+ Bachelor's degree in or above
+ 10+ years of progressive experience or management role, experience in multi-national manufacturing plant is preferred
+ Ability to identify and make deviations from traditional approaches to enhance existing processes, while ensuring compliance with TE values and policies and local laws and regulations.
+ Ability to assess risks and ensure compliance across areas of accountability.
+ Knowledge of local laws and regulations and updated with local market trends and best practices.
+ Possess good communication skills (oral and written) with ability to present confidently in front of management.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Human Resources
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Azeus Systems Limited is looking for Regional Marketing Specialists for its multi-awarded and leading software solution.

Convene is a board management software for boards and senior leadership. Our award-winning board meeting software offers a comprehensive suite of tools that enhances collaboration, accelerates decision-making, and empowers governance - all in one convenient platform. With a global footprint in over 100 countries, Convene helps organizations worldwide streamline their governance processes.

Visit azeusconvene.com for more information.

Responsibilities

• Develops region-specific go-to-market strategies that accelerate awareness and demand in partnership with business unit and sales channels
• Coordinates with global teams to develop, deploy, and optimize regional-focused campaigns
• Develops regional-specific collateral to accelerate new customer acquisition
• Analyzes market trends and competitor activities and converts them into tactical marketing & sales programs.
• Brings regional customer insight to product management, R&D, applications, and sales teams to advise development roadmap
• Works closely with region/country senior management to align sales & marketing functions to capture business opportunities
• Has contact with customers and plays an important role in generating new customers and maintaining current customers for future sales
• Develops ideas and strategies for inbound marketing initiatives to meet regional market goals
• Reports to the Global Marketing Manager to give updates on initiatives, campaigns, and KPIs

Qualifications

• Bachelors degree in any field
• At least 2 years of regional B2B marketing experience
• Ability to provide creative ideas to improve inbound and outbound marketing initiatives
• Outstanding skills in building rapport with clients and bringing in potential marketing and sales leads
• Deep understanding of the cultural norms and regional nuances of the target market
• Excellent ability to juggle multiple projects that are deadline-oriented, handle interruptions, and to be flexible with changing tasks
• Strong project management and organizational skills
• Outstanding written and verbal communication skills
• Effective management of partner expectations and utilization of influence to design and deploy regional marketing strategies
• Ability to translate and effectively communicate market insights into actionable plans
• Ability to identify regional market opportunities across the breadth of our business product portfolio

Hiring Condition: Successful completion of background checking will be required as a condition of hire.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**How Will You Make an Impact?**
This role serves as Strategic HR Business Partner to the Malaysia and Indonesia Country General Managers and collaborates with corporate, regional HR COEs and Shared Services. You will translate business strategy into HR strategy and organizational needs to HR solutions and plans. This role will support the team to build organizational capabilities by attracting, engaging, developing and retaining the top talent required for short and long-term business success.
**What will you do?**
+ Develop HR strategy, solutions and strategic workforce plans that align to the business and functional strategy and objectives.
+ Collaborate with HR teams following the Thermo Fisher HR model for effective HR solutions
+ Build and drive a culture of compliance by ensuring adherence to the company's Code of Conduct policy, business ethics, and local employment legislation.
+ Facilitate organizational diagnosis and metrics to drive organizational efficiency through talent and organizational capabilities and culture.
+ Develop robust talent management plans and drive culture change initiatives to attract, retain, develop, and engage talent in critical roles.
+ Mentor senior leaders on advanced leadership and HR topics like development, engagement, and talent performance to build a competitive advantage for the business.
+ Build organizational capability for future growth.
+ Participates with the leadership team in crafting the business strategy (STRAP), setting the Annual Operating Plan (AOP), and auditing performance during business reviews (M/QBR).
+ Act as a catalyst for change by leading integration and organizational change initiatives (M&A activity, cultural integration, site restructures, consolidations, functional harmonization, etc).
+ Build and maintain positive relationships across collaborator groups.
+ Keep current on business and HR trends, implement standard processes to boost colleague engagement, and position the company as a top employer.
+ Partner in the effective deployment of all talent related annual processes.
**How will you get here?**
+ Able to visibly demonstrate the values of Integrity, Intensity, Innovation and Involvement.
+ Undergraduate degree or equivalent experience is required; a Masters/MBA or equivalent experience in a related field is preferred.
+ HR professional with proven track record, 12+ years in HR, 3-4 years as strategic partner to senior leadership in commercial setting; manufacturing exposure preferred.
+ Strong organizational agility; cultural dexterity and experience in highly matrixed, US headquartered, global multinational.
+ Strong intuition for business with demonstrable track record of developing and implementing HR strategy to drive successful business results.
+ Able to attract, hire, engage and develop outstanding talent and motivate others to do the same.
+ Ability to navigate ambiguity and make tough calls when needed.
+ Comprehensive HR functional knowledge and exposure to the mix of HR functions in a global environment, including people development, employee and labor relations, compensation, benefits, HRIS, diversity and inclusion, and compliance.
+ Exposure, knowledge or experience with Process Improvement approaches (Practical Process Improvement, Lean Manufacturing, Six Sigma, etc).
+ Credibility as a trusted advisor and confidant building trust, dedication and support.
+ Strong influencing skills with ability to influence with and without direct authority.
+ Experience leading restructuring and transformation projects and processes in prior role.
+ Proficiency in English required; ability to speak local languages of Malaysia and Indonesia to communicate with local business partners will be advantageous.
+ Travel requirement primarily within Indonesia and Malaysia up to 25%.
At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a distinct story to tell. Join us and contribute to our unusual mission-enabling our customers to make the world healthier, cleaner and safer!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

About the Company

Our client is a reputable manufacturer of precision components and modules in high-mix low-volume, with specialization in very complex machining, high surface finishing and product cleanliness. They are an established supplier for many major global players in the Optical, Semicon, Diagnostics, Medical, and Life Science industries.

Key Responsibilities

Training and Development

• Identify skill gaps specific to precision manufacturing and smart factory operations.
• Implement training programs for technical, operational, and leadership development.
• Collaborate with HODs and in-house experts from various departments, to implement training plans for specialised technical trainings (i.e. Engineering, Production, QC) or specialist fields trainings (i.e. Digitalisation, Sales, etc).
• Evaluate training effectiveness using performance metrics and feedback.
• Leverage e-learning platforms and innovative solutions to enhance
  learning.
  

Talent Development

• Develop career plans for high-potential employees aligned with company goals.
• Establish mentorship programs to foster skill transfer and growth.
• Support employee growth in technical and leadership roles.
  

Succession Planning

• Create a pipeline for critical roles, focusing on internal talent readiness.
• Identify and prepare employees for leadership and technical advancement.
• Retain top talent through targeted development strategies.
  

Performance Management

• Align training goals with performance benchmarks and appraisals.
• Provide data-driven insights on training ROI and employee progress.
  

Policy and Documentation

• Maintain training policies and records aligned with industry standards.
• Manage budgets for training and development initiatives.
  

Cross-Department Leadership

• Take leadership role in collaborative initiatives with HODs, in-house instructors and external technology partners to implement all training programs.
• Promote a culture of continuous improvement and professional growth.

Requirements 

• Bachelors degree in HR, Organizational Development, Engineering, or a related field (Masters preferred)
• 5 years of experience in hr Management, Training and talent development, in manufacturing and industrial background.
• Strong collaboration and interpersonal skills.
• Proficiency in digital learning tools and innovative training methods.
• Strategic thinking and alignment with organizational objectives.
• Experience managing budgets and resources effectively.

Remuneration

MYR 5,000 to MYR 6,500

Consultant in charge

• Andrea | |

**Summary**
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters through independent problem solving, utilizing judgement to appropriately escalate issues, and acting as a liaison to effectively navigate the global HR organization. This role is tailored to broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.).
**Essential Job Functions** **/ Core Job Responsibilities**
+ Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
+ Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
+ Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulatesolutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
+ Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
+ Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
+ The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
+ The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups. Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
+ Adherence to pre-established schedules and remaining flexible to changing demands, which will alignto the specific needs of the business.
+ Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
+ Resolve requests based on established processes; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
+ Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
+ Identify and capture customer feedback and leverage opportunities to share with leadership.
+ Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies and recommend improvements as input to the continuous improvement cycle.
**Requirements**
+ Education: Bachelor's degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
+ Job Background: HR Experience (Generalist or Specialist) Customer Experience or managingmulti-channel customer service platforms (phone, email, chat, webform).
+ Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
+ Languages: Proficiency in English and Japanese (spoken and written). Excellent telephone, written and verbal communications skills necessary.
+ _Working environment:_ Comfortableworking matrix global models with diverse teams and multiple cultures.
+ _Competencies_ _, Skills & Behaviors_ _:_ Critical Thinking, Consultative, Emotional Intelligence, Problem solving, Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Summary**
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters through independent problem solving, utilizing judgement to appropriately escalate issues, and acting as a liaison to effectively navigate the global HR organization. This role is tailored to broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.).
**Essential Job Functions** **/ Core Job Responsibilities**
+ Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
+ Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
+ Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulatesolutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
+ Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
+ Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
+ The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
+ The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups. Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
+ Adherence to pre-established schedules and remaining flexible to changing demands, which will alignto the specific needs of the business.
+ Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
+ Resolve requests based on established processes; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
+ Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
+ Identify and capture customer feedback and leverage opportunities to share with leadership.
+ Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies and recommend improvements as input to the continuous improvement cycle.
**Requirements**
+ Education: Bachelor's degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
+ Job Background: HR Experience (Generalist or Specialist) Customer Experience or managingmulti-channel customer service platforms (phone, email, chat, webform).
+ Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
+ Languages: Proficiency in English and Japanese (spoken and written). Excellent telephone, written and verbal communications skills necessary.
+ _Working environment:_ Comfortableworking matrix global models with diverse teams and multiple cultures.
+ _Competencies_ _, Skills & Behaviors_ _:_ Critical Thinking, Consultative, Emotional Intelligence, Problem solving, Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email