15 Recovery Specialist jobs in Malaysia

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
+ Handle incoming and outgoing calls for credit related matters
+ Make profitable spend decisions based on risk assessment and card member profiles
+ Recommend cancellation or suspension of spending privileges where required for card members.
+ Effectively negotiate and discuss alternate payment arrangements
**Minimum Qualifications**
+ Credit, collection, recovery and spend enablement decision making experience would be an added advantage but not essential
+ Excellent communication skills in English both verbal and written. Additional language such as Mandarin would be an added advantage.
+ Good interpersonal skills, mature and patience in handling difficult customers.
+ Good analytical skills with attention to accuracy and detail.
+ Able to make sound decisions effectively and promptly.
+ Must be able to work toward deadlines and handle multiple tasks.
+ At a minimum, intermediary capability across standard Microsoft office platform
+ Basic understanding on MAS Regulations
+ 2 Consecutive Years Combo 4 Rating and above
+ Not on active Performance Improvement Plan (PIP) for the past 12 months.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Credit
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 25012816

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Credit Recovery Specialist

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Credit Recovery Specialist

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Handle incoming and outgoing calls for credit related matters Make profitable spend decisions based on risk assessment and card member profiles Recommend cancellation or suspension of spending privileges where required for card members. Effectively negotiate and discuss alternate payment arrangements

Minimum Qualifications

Credit, collection, recovery and spend enablement decision making experience would be an added advantage but notessential Excellent communication skills in English both verbal and written. Additional language such as Mandarin would be anadded advantage. Good interpersonal skills, mature and patience in handling difficult customers. Good analytical skills with attention to accuracy and detail. Able to make sound decisions effectively and promptly. Must be able to work toward deadlines and handle multiple tasks. At a minimum, intermediary capability across standard Microsoft office platform Basic understanding on MAS Regulations 2 Consecutive Years Combo 4 Rating and above Not on active Performance Improvement Plan (PIP) for the past 12 months.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Other Referrals increase your chances of interviewing at American Express by 2x Get notified about new Recovery Specialist jobs in

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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sector:

sub-sector: Mental Health

type: Temporary

location: South West

Are you a Mental Health Social Worker looking for flexible temporary work?

Sensible Staffing is currently recruiting Mental Health Social Workers to work across a variety of settings, including:
NHS Mental Health Services
Private Hospitals
Local Councils
Community-Based Mental Health Services
Other Specialist Providers

We welcome applications from social workers with experience in at least one of these settings who are eager to expand their skills across different areas of mental health support.

Key Responsibilities:

• Conduct mental health assessments and develop care plans in line with individual needs.
• Work with service users experiencing a range of mental health conditions, supporting their recovery and well-being .
• Collaborate with NHS teams, private healthcare providers, social services, and voluntary organizations .
• Provide safeguarding support and risk management for vulnerable individuals.
• Support hospital discharge planning, crisis intervention, and community reintegration.
• Maintain accurate case records and ensure compliance with relevant legislation.

Requirements:

Degree in Social Work (or equivalent qualification).
Registered with Social Work England (or relevant body) .
Experience in at least one of the following areas: NHS, private hospitals, councils, or community-based mental health services .
Knowledge of relevant legislation (Mental Health Act, Care Act, Mental Capacity Act).
Ability to work independently and as part of a multi-disciplinary team .
A compassionate and proactive approach to supporting individuals with mental health needs.

Why Work with Sensible Staffing?

Competitive pay rates and flexible working arrangements.
Opportunities to gain experience across multiple mental health settings .
Ongoing support from a dedicated recruitment consultant.
Access to exclusive job opportunities across the NHS, private sector, and local authorities.

If you are applying for the first time, please complete all fields below

Already registered with Sensible Staffing? Just enter your name, contact number and email.

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Main Purposes of Role :

• To work with individuals and groups to promote optimum mental health

Key Accountabilities:

• To provide various outpatient mental health services with the goal of patient recovery
• To conduct intakes and monitor individual, group and family therapies
• To develop service plans and conduct reviews as needed through the duration of treatment
• To complete and maintain documentation according to HIPAA compliant guidelines
• To maintain appointment schedule and appropriate case notes in Theranest
• To attend case conferences and collaborate with other mental health providers or educational institutions
• To submit documentation regarding regulatory paperwork (i.e., CPAM) in a timely manner
• To attend regular meetings with your supervisor
• To participate in community based mental health initiatives
• To participate in continuing education

Personal Specifications:

Qualifications

· Master’s degree, or higher, in Psychology, Counseling or related field

· Must be registered with the Cayman Islands Council for Professions Allied with Medicine (CPAM)

· Must be licensed in your home country in the area of psychology, clinical social work, or related field

Experience

· Substantial and successful experience supporting individuals with a wide range of abilities and needs

· At least 5 years clinical experience

Skills/ Qualities

· Excellent organizational skills with the ability to meet deadlines

· Maintains the confidentiality of privileged information

· Maintains acceptable attendance record and is punctual

· Ability to gather, analyze and interpret data for effective target setting

· Excellent interpersonal and communication skills

· Ability to build positive working relationships with colleagues and provide support through coaching

Disposition

· Commitment to carry out the mission and vision of Hope Academy

· To be interested in young people, how they learn and in developing ways of removing barriers to learning

· To believe in the importance of team work and a collaborative approach

· To maintain a warm and approachable manner towards staff and students

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Main Purposes of Role

: To work with individuals and groups to promote optimum mental health Key Accountabilities: To provide various outpatient mental health services with the goal of patient recovery To conduct intakes and monitor individual, group and family therapies To develop service plans and conduct reviews as needed through the duration of treatment To complete and maintain documentation according to HIPAA compliant guidelines To maintain appointment schedule and appropriate case notes in Theranest To attend case conferences and collaborate with other mental health providers or educational institutions To submit documentation regarding regulatory paperwork (i.e., CPAM) in a timely manner To attend regular meetings with your supervisor To participate in community based mental health initiatives To participate in continuing education Personal Specifications: Qualifications ·

Master’s degree, or higher, in Psychology, Counseling or related field ·

Must be registered with the Cayman Islands Council for Professions Allied with Medicine (CPAM) ·

Must be licensed in your home country in the area of psychology, clinical social work, or related field Experience ·

Substantial and successful experience supporting individuals with a wide range of abilities and needs ·

At least 5 years clinical experience Skills/ Qualities ·

Excellent organizational skills with the ability to meet deadlines ·

Maintains the confidentiality of privileged information ·

Maintains acceptable attendance record and is punctual ·

Ability to gather, analyze and interpret data for effective target setting ·

Excellent interpersonal and communication skills ·

Ability to build positive working relationships with colleagues and provide support through coaching Disposition ·

Commitment to carry out the mission and vision of Hope Academy ·

To be interested in young people, how they learn and in developing ways of removing barriers to learning ·

To believe in the importance of team work and a collaborative approach ·

To maintain a warm and approachable manner towards staff and students

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Job Title: On-site Mental Health Professional

Working Arrangement: Rotational Shifts

About the Role:

We’re hiring compassionate and qualified Onsite Mental Health Professionals to join our growing team in Penang! This is a full-time role where you'll deliver impactful one-on-one and group wellness sessions for corporate clients, helping individuals improve mental health, emotional resilience, and overall wellbeing.

Key Responsibilities:

• Conduct wellness sessions per working day (individual or group-based) as required by the client.
• Maintain clinical documentation and session notes in line with best practices.
• Participate in clinical supervision activities to maintain professional growth.
• Collaborate with client-facing teams to ensure quality and relevance of wellness support.
• Be available to serve diverse lines of business.

Requirements:

• Master’s degree (must-have) in Clinical Psychology, Counselling Psychology, Health Psychology, Guidance Counselling , or Psychotherapy .
• Minimum 3 years post-graduate clinical experience , including individual sessions and group facilitation.
• Fully licensed and registered with Malaysian regulatory bodies (e.g., LKM, MHSCP, MSCP ). Proof of registration must be submitted prior to onboarding.
• Demonstrated advanced English fluency , both written and spoken.
• Strong interpersonal skills, empathy, and cultural sensitivity.
• A commitment to ethical practice, confidentiality, and professional standards.

What We Offer:

• Purpose-driven work that makes a real difference in people’s lives.
• Supportive and collaborative team culture.
• Regular clinical supervision and CPD opportunities.
• Competitive compensation and benefits.

Ready to Empower Others?

If you're a licensed mental health professional passionate about wellness and making a difference through individual and group interventions, we’d love to hear from you. Apply now to be part of our mission to drive healthier workplaces and communities.

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Job Title:

On-site Mental Health Professional Working Arrangement:

Rotational Shifts About the Role: We’re hiring compassionate and qualified

Onsite Mental Health Professionals

to join our growing team in Penang! This is a full-time role where you'll deliver impactful one-on-one and group wellness sessions for corporate clients, helping individuals improve mental health, emotional resilience, and overall wellbeing. Key Responsibilities: Conduct

wellness sessions per working day

(individual or group-based) as required by the client. Maintain

clinical documentation

and session notes in line with best practices. Participate in

clinical supervision

activities to maintain professional growth. Collaborate with client-facing teams to ensure quality and relevance of wellness support. Be available to serve diverse lines of business. Requirements: Master’s degree (must-have) in

Clinical Psychology, Counselling Psychology, Health Psychology, Guidance Counselling , or

Psychotherapy . Minimum

3 years post-graduate clinical experience , including individual sessions and group facilitation. Fully

licensed and registered

with Malaysian regulatory bodies (e.g.,

LKM, MHSCP, MSCP ). Proof of registration must be submitted prior to onboarding. Demonstrated

advanced English fluency , both written and spoken. Strong interpersonal skills, empathy, and cultural sensitivity. A commitment to ethical practice, confidentiality, and professional standards. What We Offer: Purpose-driven work that makes a real difference in people’s lives. Supportive and collaborative team culture. Regular clinical supervision and CPD opportunities. Competitive compensation and benefits. Ready to Empower Others? If you're a licensed mental health professional passionate about wellness and making a difference through individual and group interventions, we’d love to hear from you. Apply now to be part of our mission to drive healthier workplaces and communities.

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Registered Mental Health Nurse (RMN/RNLD)

We are looking for a confident registered nurse with a passion for delivering outstanding care.Youll be working 42 hours a week a mixture of days and nights, making a positive difference to the lives of the people in our care at Cygnet brunel.

Main duties of the job

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up.Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

About us

Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK.We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care.Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Job responsibilities

At Cygnet we want to enable our nurses to develop their careers with us and support them to continually enhance their professional expertise within our services.

Cygnet Brunel in Bristol offers an extensive Neuropsychiatric treatment, care and rehabilitation pathway which is unique in its ability to provide a dedicated pathway to meet the complex needs of service users within their care.

The individually designed wards facilitate a clear and distinctive care and treatment pathway for those affected by an Acquired Brain Injury (ABI) or Traumatic Brain Injury (TBI); where behaviours that challenge are the overarching impairment to recovery and rehabilitation.

Seize the moment, have a look and apply. It might be the best decision you make today.

Your Day-to-Day

• Produce outstanding written reports based on your nursing assessments and observations
• Work closely with the management team to develop the service, audit, and improve quality
• Attend all training and engage in CPD to further knowledge and promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives and other healthcare professionals
• Administer prescribed medicines with Healthcare procedure and Healthcare Commission guidelines

Why Cygnet? Well offer you

• RCNi membership
• Monthly reflective practice, support with revalidation & CPD opportunities
• Expert clinical supervision & peer support
• A high quality work environment
• Free meals on duty
• Employee recognition initiatives
• Opportunity to undertake further learning with our excellent apprenticeship scheme Company paid Life Assurance scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health check

You

An experienced RMN/RNLD with a current Pin Number, youll have

• The ability to maintain documentation, undertake audits & demonstrate integrity in your role
• A good understanding of the latest nursing practices
• A commitment to patient recovery in order to effectively monitor, manage & reduce risk
• Compassion, resilience & a dedication to empower & support service user independence
• The ability to deputise in a clinical lead role
• An interest in leadership, research & assessment

Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years.

Apply now or send your CV to

Person Specification General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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We are looking for a confident registered nurse with a passion for delivering outstanding care.Youll be working ad hoc hours a week a mixture of days and nights, making a positive difference to the lives of the people in our care at Cygnet kewstoke.

Main duties of the job

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up.Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

About us

Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK.We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care.Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Job responsibilities

We are looking for aBank Registered Mental Health Nurse (RMN) / Learning Disability Nurse (RNLD) with a passion for delivering outstanding care.

Cygnet Hospital Kewstoke provides an emergency admissions servicefor men and a pathway for women from low secure to rehabilitation including a specialist servicefor personality disorder.

The hospital has more than 16 acres of landscaped grounds and overlooks the Bristol Channel. This beachside location, just outside Weston-super-Mare, helps us provide a quiet, peaceful and therapeutic environment which can offer service users a broad range of therapies including CBT, Schema Therapy, EMDR & DBT.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day.

• Produce outstanding written reports based on your nursing assessments & observations
• Work closely with the management team to develop the service, audit, & improve quality
• Attend all training and engage in CPD to further knowledge & promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives & other healthcare professionals
• Administer medicines within healthcare procedure & Healthcare Commission guidelines

You

An experienced RMN/RNLD with a current Pin Number, youll have

• The ability to maintain documentation, undertake audits & demonstrate integrity in your role
• A good understanding of the latest nursing practices
• A commitment to patient recovery in order to effectively monitor, manage & reduce risk
• Compassion, resilience & a dedication to empower & support service user independence
• The ability to deputise in a clinical lead role
• An interest in leadership, research & assessment

Why Cygnet? Well offer you

• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Employee NHS - discount savings & Cycle to Work scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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