222 Real Time jobs in Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Thursday, March 20, 2025 at 4:00 PM | Expires Monday, April 21, 2025 at 3:59 PM

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Description:

Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will have high visibility.

Responsibilities:

1. Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels)
2. Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed
3. Build and maintain strong relationships with key stakeholders from all sites
4. Drive real-time adherence targeting expected capacity against actual performance to achieve service levels & efficiency metric goals
5. Review and process time-off / overtime requests in real time
6. Communicate changes to incoming contact patterns to Operations & broader WFM Teams. Act as main point of contact during escalations, facilitating communications between Operations and IT Teams
7. Support changes within routing/skilling profiles
8. Update and send ad-hoc/standard reports related to performance of each site, including but not limited to shrinkage, occupancy, latency, incoming volume and aux time on a daily, weekly, monthly basis
9. Work closely with Team Leaders & Sr. Leadership (forecasting & scheduling) to ensure optimal staffing coverage on a daily & weekly basis
10. Provide assistance to WFM Team as needed on additional ad-hoc continuous improvement projects

Basic Qualifications:

1. 1+ years of experience in a contact center environment
2. Intermediate Microsoft Excel skills, Power BI, SQL, & WFM Tool.
3. Decision making & complex problem-solving skills
4. Analytical with attention to detail
5. Ability to build relationships quickly
6. Demonstrated ability to analyze data, using data to drive decisions, and implementing effective resolutions
7. Experience combining information from multiple data sources for root cause analysis, and take meaningful actions as a result
8. Ability to maintain composure in critical situations and communication clearly (verbal & written) with stakeholders
9. Flexible schedule including nights & weekends as needed

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from Concentrix

Key Responsibilities:

• RTA will act as a liaison between the Centralized and Site WFM teams.
• Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
• Preparing of schedules using Erlang for different queues across multiple locations
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Key daily exception requests and update schedules
• Cross-train with Scheduling Analyst
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level etc.)
• Attend centralized and/or site management meeting, as required
• Cater to real time adhoc requests as and when required

Skills

• Required good communication skill.
• Required good knowledge of MS Excel & Power point.
• Proficiency with computers
• Willing to work 24*7
• Candidate with Scheduling skill will be preferred.
• Ability to handle pressure situations
• Drive for self-learning and knowledge enhancement

• Seniority level Associate

• Employment type Full-time

• Job function Business Development, Strategy/Planning, and Analyst
• Industries IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications

Referrals increase your chances of interviewing at Concentrix by 2x

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 18 hours ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Now Hiring: Real Estate Agent
Helping people find home, not just housing.

We’re looking for a motivated and personable Real Estate Agent to join our growing team in the Cayman Islands. This is more than a sales role — it’s about guiding people through one of the most meaningful decisions of their lives. You’ll work closely with both vendors and purchasers, offering support and clear advice every step of the way.

From property showings and negotiations to marketing and closings, you’ll have a hand in it all. If you’re someone who genuinely enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering thoughtful, honest service — we’d love to hear from you.

What You’ll Do:

• Guide clients through the buying and selling process with clarity and care
• Build your own network of clients through referrals, outreach, and community connections
• Show properties and help clients navigate their options to find the right fit
• Market listings and promote the brand across various platforms to attract interest
• Collaborate with our in-house transaction coordinator to prepare contracts and documentation
• Offer sound, current advice based on local market trends and conditions
• Negotiate deals with professionalism and integrity, keeping the client’s best interest front of mind
• Ensure all transactions are compliant with local real estate laws and regulations

What We’re Looking For:

• A Bachelor’s Degree in Business or a related field or 3+ years of experience working as a Real Estate Agent in the Cayman Islands
• Cayman Islands Real Estate License (required)
• Strong sales background with a proven record of closing deals
• Self-motivated and proactive, but also a team player
• A good listener with excellent communication and negotiation skills
• Trustworthy, detail-oriented, and confident under pressure
• Comfortable with common computer systems and CRM platforms
• Passion for real estate and a genuine love for the Cayman community

Preference will be given to Caymanians, candidates with Caymanian Status, Permanent Residency, or Residency and Employment Rights Certificate holders.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Thursday 20 March 2025 at 16:00 | Expires Monday 21 April 2025 at 15:59

Description:

Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real-time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will have high visibility.

Responsibilities:

1. Daily real-time monitoring of service levels for all queues for all sites (multiple geos & channels)
2. Oversee Agent performance from all teams at all sites and keep Operations stakeholders informed
3. Build and maintain strong relationships with key stakeholders from all sites
4. Drive real-time adherence targeting expected capacity against actual performance to achieve service levels & efficiency metric goals
5. Review and process time-off / overtime requests in real-time
6. Communicate changes to incoming contact patterns to Operations & broader WFM Teams. Act as main point of contact during escalations, facilitating communications between Operations and IT Teams
7. Support changes within routing/skilling profiles
8. Update and send ad-hoc/standard reports related to performance of each site, including but not limited to shrinkage, occupancy, latency, incoming volume and aux time on a daily, weekly, monthly basis
9. Work closely with Team Leaders & Sr. Leadership (forecasting & scheduling) to ensure optimal staffing coverage on a daily & weekly basis
10. Provide assistance to WFM Team as needed on additional ad-hoc continuous improvement projects

Basic Qualifications:

1. 1+ years of experience in a contact center environment
2. Intermediate Microsoft Excel skills, Power BI, SQL, & WFM Tool.
3. Decision making & complex problem-solving skills
4. Analytical with attention to detail
5. Ability to build relationships quickly
6. Demonstrated ability to analyze data, using data to drive decisions, and implementing effective resolutions
7. Experience combining information from multiple data sources for root cause analysis, and take meaningful actions as a result
8. Ability to maintain composure in critical situations and communication clearly (verbal & written) with stakeholders
9. Flexible schedule including nights & weekends as needed

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from Concentrix

• Preparation of daily / Weekly / Monthly reports & presentations / decks
• Preparing of schedules using Erlang for different queues across multiple locations
• Resolve escalated issues and requests from site management
• Root cause analysis of SLA deviations, action plan development and resolution
• Key daily exception requests and update schedules
• Crosstrain with Scheduling Analyst
• Optimize breaks the day of or day before the actual schedule
• Schedule ADHOC intra-day training requests and update schedules
• Produce and analyze daily efficiency reports (representative availability, access level etc.)
• Attend centralized and/or site management meeting, as required
• Cater to real time adhoc requests as and when required

Requirements:

• Strong communication skills (spoken and written)
• Solid knowledge of Microsoft Excel and PowerPoint
• Comfortable working with computers and various systems
• Willingness to work on a 24/7 rotational shift
• Candidates with scheduling experience will have an added advantage
• Ability to perform well under pressure and in dynamic environments
• Self-driven with a strong desire for continuous learning and improvement
• Open to local Malaysian candidates only

• Seniority level Associate

• Employment type Full-time

• Job function Analyst
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Driving the growth of the company by generating new business opportunities as well as motivating employees.

• Identify, locate or propose potential sites for a new outlet.
• Conduct market mapping and survey on the potential sites.
• Research the Tenant Mix.
• Prepare and facilitate documentation pertaining to securing sites.
• Coordinate potential site visits with project team.
• Negotiate tenancy terms with owners/landlords.
• Maintain good communications and connections with the tenants/landlords.
• Liaise with project team for the renovation and signage installation.
• Work closely with Operation, Construction, Legal to ensure sites secured are fit to Company requirements.
• Attend outlet openings.

• SPM/STPM/Diploma/Degree.
• Preferably candidates with real estate experience; however, we will consider those without experience.
• Good communication skills in English, Bahasa, and Mandarin.
• Possess own transport.
• Able to write simple reports in English.
• Must be willing to travel extensively within Peninsular Malaysia.

• Good communication skills.
• Negotiation skills.
• Ability to interact with all levels of people.
• Loyalty and ability to follow company or superior instructions.
• Independent and hardworking.