What Jobs are available for Real Time in Malaysia?

Job Title:
Associate, Real Time Management
Job Description
**Key Responsibilities:**
+ RTA will act as a liaison between the Centralized and Site WFM teams.
+ Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
+ Resolve escalated issues and requests from site management
+ Root cause analysis of SLA deviations, action plan development and resolution
+ Monitor real-time queue, schedule adherence & attendance.
+ Key daily exception requests and update schedules
+ Cross-train with Scheduling Analyst
+ Optimize breaks the day of or day before the actual schedule
+ Schedule ADHOC intra-day training requests and update schedules
+ Produce and analyze daily efficiency reports (representative availability, access level etc.)
+ Attend centralized and/or site management meeting, as required
+ Cater to real time adhoc requests as and when required
**Skills**
+ Required good communication skill.
+ Required good knowledge of MS Excel & Power point.
+ Proficiency with computers
+ Willing to work 24*7
+ Ability to handle pressure situations
+ Drive for self-learning and knowledge enhancement
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Real Time Management
Job Description
+ Preparation of daily / Weekly / Monthly reports & presentations / decks
+ Preparing of schedules using Erlang for different queues across multiple locations
+ Resolve escalated issues and requests from site management
+ Root cause analysis of SLA deviations, action plan development and resolution
+ Monitor real-time queue, schedule adherence & attendance.
+ Key daily exception requests and update schedules
+ Crosstrain with Scheduling Analyst
+ Optimize breaks the day of or day before the actual schedule
+ Schedule ADHOC intra-day training requests and update schedules
+ Produce and analyze daily efficiency reports (representative availability, access level etc.)
+ Attend centralized and/or site management meeting, as required
+ Cater to real time adhoc requests as and when required
**Requirements:**
+ Strong communication skills (spoken and written)
+ Solid knowledge of **Microsoft Excel** and **PowerPoint**
+ Comfortable working with computers and various systems
+ Willingness to work on a **24/7 rotational shift**
+ Candidates with **scheduling experience** will have an added advantage
+ Ability to perform well under pressure and in dynamic environments
+ Self-driven with a strong desire for continuous learning and improvement
+ **Open to local Malaysian candidates only**
Location:
MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Associate, Real Time Management | UHC
Job Description
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Description Summary**
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Join GE HealthCare's Global Real Estate team and help us manage and optimize our real estate properties in Asia Pacific. As a Real Estate/Facilities Planner, you will assist in planning and executing real estate transactions and strategies across various business units. In addition, you will oversee elements of the region's facilities management program. This role is crucial in supporting GE HealthCare's mission to improve lives and create a better working environment for our employees.
**Job Description**
**Roles and Responsibilities**
+ Assist the Asia Pacific Real Estate Portfolio Manager.
+ Support real estate and facilities activities for over 60 sites across Asia Pacific (excluding China)
+ Evaluate real estate options and their financial impacts.
+ Assist in managing property acquisitions, sales, and leases.
+ Management of external real estate service providers.
+ Work with senior leaders to ensure the real estate team is the go-to contact for property transactions.
+ Support industrial location decisions for GE HealthCare businesses.
+ Manage/oversee space planning and projects for GEHC manufacturing sites in the region.
+ Collaborate with different teams to ensure timely and budget-friendly transactions.
+ Assist in preparation of documents such as statements of requirement, due diligence reports, RFPs, LOIs, lease agreements, and purchase and sale agreements.
+ Support strategies to reduce costs and improve the real estate footprint and employee experience.
+ Assist in managing external brokers, suppliers, and consultants.
+ Build relationships with regional business units and other GE HealthCare functions.
+ Ensure accurate data entry and reporting for real estate transactions.
+ Participate in meetings and reviews to track progress.
+ Ensure compliance with all standard operating procedures and safety requirements.
+ Support real estate due diligence for mergers and acquisitions.
+ Oversee Integrated Facilities Management (IFM) operations across 10 countries
+ Coordinate with regional teams to implement best practices and optimize facility operations.
+ Manage the forecast, application and reporting of the operational based and project based budget including real estate budget, IFM budget, project P&E budget and AR application.
+ Monitor and track energy cost reduction measures.
+ Act as a point of contact for specific projects and coordinate resources.
+ Leverage GEHC tools to manage various databases and reporting.
+ Implement best practices and support the rollout of GE HealthCare's Workplace Playbook **Required Qualifications:**
+ +/-5yrs experience in real estate or a related field.
+ Bachelor's degree from an accredited university or college with major in business management, finance, construction, architecture.
+ Good communication skills, both verbal and written (English)
+ Collaborative and flexible working style.
+ Knowledge of office, industrial, and lab properties.
+ Good Excel / Power Point / Word & general computer skills
+ Willingness to learn and work in a global or multi-country setting. **Desired Characteristics:**
+ Strong interpersonal communication and stakeholder engagement skills.
+ Ability to work within established processes and provide a holistic approach to property management.
+ Consideration given to Complimentary capabilities and skills (Project Management / IT / Financial / Negotiation)
+ Innovative and continuously seeking improvement.
+ Entrepreneurial mindset with an understanding of business connectivity.
+ Ability to inspire and lead teams to achieve goals.
+ Knowledge of agile working principles.
+ Basic contract negotiation and influencing skills.
+ Understanding of investment principles like DCF, IRR, and NPV analysis is a plus.
+ Awareness of sustainability principles.
+ Relevant professional qualification (e.g., RICS, MCR) is a plus.We expect all employees to act with humility, build trust, lead with transparency, deliver with focus, and drive ownership - always with integrity.Our total rewards are designed to help you achieve your ambitions. Our salary and benefits are competitive, and you'll find career opportunities in a supportive and collaborative culture.#LI - SE
**Additional Information**
**Relocation Assistance Provided:** No

Job Title:
Sr. Representative, Real Time Management
Job Description
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Customer Service Executive - Real Estate (Mandarin)
Job ID

Posted
26-Sep-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service, Facilities Management
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
**Office Location :** CBRE KL BSO, Bangsar South
**About the role:**
As a CBRE Helpdesk Associate - Facilities Management, you will provide help desk support in processing facilities service request received from end users received via phone, emails, and self-service tickets.
This job is part of the Client Care team mainly responsible for work order management: creation, dispatch, and completion monitoring within the agreed SLA.
**What You'll Do:**
+ Manage volume of calls (inbound and outbound), emails, and self-service tickets
+ Gather relevant and complete details from the requestor to create a work order for site responders to resolve the issue
+ Identify customer, site responder needs, concerns, issues with urgency, critical thinking, professionalism, and efficiency; determining all resolutions necessary based on process standards
+ Dispatch the work orders on a timely manner including call outs as required
+ Manage work orders to ensure that work orders are completed within SLA
+ Identify and handle potential and actual critical or emergency requests
+ Provide excellent customer experience via phone and email channels in language of support as applicable - English, Mandarin, Bahasa, Malay.
**What You'll need:**
+ Bachelor's degree in business or any equivalent.
+ Junior experience in a Shared Services Center (SSC) or Business Process Outsourcing (BPO) environment, particularly in call center operations experience or call center management experience is preferred
+ Fresh graduates are welcome to apply.
+ **Must have high proficiency in Malay, English & Mandarin (read/write/speak) as this role will also support China market**
+ Microsoft Office proficient and strong analytical and problem-solving skills
+ Excellent written and verbal communication skills
+ Ability to interact with different enterprise stakeholders, clients, and business partners
+ Quick learner and sharp attention to detail
+ Good coaching and communication skills
+ High standard and regard to quality and integrity
+ Strong time management and organizational skills
+ Ability to provide efficient, timely, reliable, and courteous service to customers
+ Ability to effectively present information
**_Why CBRE_**
_When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants._
**_Applicant AI Use Disclosure_**
_We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process._
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Principal Accountabilities:
Leadership in Health Economic Modelling: Lead end-to-end health economic model development, including drafting model plans, overseeing complex model creation and adaptation, sourcing local data, and producing supporting materials such as reports and training programs.
+ Project and Client Management: Oversee client relationships and project management tasks, attend external client meetings, and present research findings and analyses
+ Team Guidance and Scenario Analysis: Guide the team in health economic modelling and conduct scenario analyses, encompassing model conceptualization, platform-specific execution, and preparation of technical reports and presentations
+ Expertise Development: Expand expertise across therapeutic areas to ensure model relevance and adaptability to various clinical contexts
+ Literature Review and Data Extraction: Conduct comprehensive literature reviews, including abstract screening, article selection, and data extraction
+ Stakeholder Engagement: Plan and conduct interviews with Key Opinion Leaders (KOLs) and other stakeholders to gather project insights
+ Publications and Conference Preparation: Lead the development, revision, and submission of abstracts, posters, and manuscripts for conferences and publications based on health economic models, literature reviews, and other HEOR analyses
+ Support for Real-World Solutions (RWS): Contribute to RWE initiatives aligned with regional strategies, collaborating closely with the regional RWE team.
+ Business Development and Proposal Drafting: Support business development by contributing to draft proposals based on client RFPs, participating in internal discussions, and disseminating insights
+ Collaborative Project Execution: Work independently or within project teams, providing supervision as needed, to achieve project milestones effectively.
Minimum Education, Experience Required:
+ Education: Advanced degree, eg. Master's, or PhD in Health Economics, Health Policy, Pharmacy, Statistics, Engineering, or a related discipline preferred
+ Experience: Over 4 years of practical experience in health economic modelling, including the development of models such as CBA, CEA, CMA, CCA and BIA.
+ Technical Skills: Demonstrated success in creating and delivering health economic models and tools for reimbursement and market access support in Europe, the US, and Asia. Proficiency in Excel VBA is required; familiarity with R or R-Shiny is advantageous.
+ Industry Knowledge: Prior experience in the healthcare and life sciences sectors.
+ Project Management: Experience in project management is preferred.
+ Communication and Collaboration: Excellent communication skills, with the capability to work both independently and as part of a team.
+ Additional Qualities: Ability to multi-task, work in a demanding team environment, work under tight deadlines
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Analyst /** **Associate Consultant, Real World Solutions**
**(Epidemiologist)**
**The Opportunity**
IQVIA's Real World Solutions is currently recruiting for an **Analyst / Associate Consultant, Epidemiologist** to focus on real world evidence generation across APAC region. The successful applicant will have the opportunity to work with experienced healthcare industry partners, academic researchers, consultants, and data scientists. He/she will support the design, development, and delivery of a wide range of projects to our clients including database analytics, HEOR and patient centered research (surveys, DCE, Delphi). Projects range in complexity from supporting study design, medical writing i.e., protocols, study reports, abstracts, manuscripts, research analysis and problem solving to assisting the development of recommendations for clients.
**Responsibilities:**
+ Support development of epidemiological study design, scientific and medical writing
+ Undertake epidemiological analyses including descriptive outputs, synthesis and generation of evidence around key epidemiological features for real world studies
+ Perform desk research, literature reviews and data analysis
+ Work closely with various project team members including project managers, epidemiologists, data scientists, statisticians and consultants across APAC and other regions in multi-country studies
+ Maintain in-depth understanding of real-world study designs and analytical methods
+ Support project delivery including presentations and other client deliverables, and participating in client meetings and workshops
+ Develop and implement strategies to ensure accurate and timely delivery of analysis results
+ Excellent communications skills to effectively communicate complex concepts to internal and external stakeholders
**Skills & Experience Required:**
+ MPH, MSc or PhD (or an equivalent degree) in social science, epidemiology, public health, or a related discipline
+ Sound epidemiological, analytical and writing skills
+ Proactive, flexible, resourceful and able to work independently
+ Strong analytical and problem-solving mindset along with excellent written and verbal communication skills
+ Experience in designing and executing epidemiological studies
+ Experience with mixed-methods epidemiological studies, with expertise in both qualitative and quantitative research methodologies will be preferred
+ Prior healthcare-related and qualitative, quantitative and mixed-methods survey platforms experience will be an added advantage
+ Able to work independently in a multidisciplinary and culturally diverse team
+ Excellent team player and self-motivated
+ Fluency in English (spoken and written)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Job Descriptions:



-Assist the Sales & Marketing Manager in planning and achieving business targets.



-Support and guide the sales team in daily activities.



-Handle customer inquiries and build strong client relationships.



-Prepare sales reports and track team performance.



-Help organize sales promotions and campaigns.



-Resolve customer issues and ensure satisfaction.



-To perform any other tasks as and when required by Management.



Job Requirement:



-Diploma or Degree in Business, Marketing, or related field.



-At-least 1 year of experience in Property/ Real Estate sales.



-Good communication and people skills.



-Positive attitude and willingness to learn.



-Preferably Mandarin speaking candidates for cater to the related group of people.



-Fresh graduate are welcome to apply. Training will be provided.