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Analyst - Credit and Transaction Management (CTM)

Royal Bank of Canada Putrajaya, Malaysia

Job Description

What is the opportunity?

Do you thrive in working in an interactive team environment? Are you a quick learner of systems, have strong organizational, time management, analytical, written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will partner with various internal stakeholders to manage the Global Credit Portfolio. You will work on various tasks and projects, develop a framework to identify specific areas of focus, evaluate possible efficiencies and provide recommendations to streamline credit-related processes. You will also work closely with other groups within Capital Markets and the Bank to deliver a full range of credit and banking services to multinational and other large corporate relationships.

What will you do?

You will be responsible for the administration of a portfolio of borrowers, which includes multinational and other large corporate lending relationships. Your key responsibilities will include:

• Complete Annual Reviews of existing credit relationships which are to be completed in a timely fashion and maintaining a high quality of work.
• Review credit agreement terms and ensure they are correctly reflected in the Bank's systems and that all credit documentation is accounted for and reviewed on a timely basis (e.g. credit agreements, amendments, waivers, security documents).
• Monitor receipt of reporting requirements outlined in credit agreements underpinning a portfolio of Global Credit Names. Liaise directly with Agent Banks, Ratings and Monitoring teams, Corporate Banking and other stakeholders to investigate overdue compliance related reporting items; and coordinate escalations to Group Risk Management (GRM) and Account Management Teams as required.
• Responsible for data integrity on any assigned accounts by ensuring the bank systems reflects all relevant ongoing changes with relevant support and approvals attached as necessary.
• Collaborate with the various stakeholders to identify specific areas for possible efficiency evaluation and provide recommendations to streamline credit processes.
• Upkeep and maintain credit, transactional and trading limits in the bank systems. Submit and approve administrative transaction requests as required and permitted under the Delegated Authorities provided by the Chief Risk Officer
• Responsible to identify and escalate deteriorating situations in ongoing monitoring of the portfolio. Where possible, provide a recommended course of action to stakeholders as appropriate.
• Other projects & assignments as required, including portfolio and/or audit related reviews that require analytical, research, strategic and problem solving skills. Completion of ad-hoc projects and other duties in order to support the team's planned and unplanned demands.

What do you need to succeed?

Must-have:

• Strong academic credentials including completion of Bachelor's degree in Business, Finance, Economics, or other related field.
• Highly motivated self-starter and strong work ethic where accuracy, a keen eye for details, and thoroughness is paramount.
• Strong analytical, credit and technical competencies including a sound knowledge of credit related products.
• Professional written and verbal communication skills
• Ability to prioritize, handle multiple tasks under pressure and meet time sensitive deadlines.
• Ability to exercise sound judgement with respect to exercising delegated authorities for electronic transaction approvals.
• 1-3 years work experience in a related field, including banking or corporate lending experience, finance and/or risk management.
• Ability to read and understand complex legal documents (e.g. loan agreements, security documents).
• Strong credit and analytical skills including the ability to critically assess financial statements and other client reports to draw reasoned conclusions and recommend a course of action.
• Ability to work effectively within a team environment and to interact at all levels within a large organization.
• Ability to prioritize, perform well under pressure and meet time sensitive deadlines
• Proficient in Microsoft suite of products (including Excel, Power Point, Access).

Nice to have:

• Proficiency in visual data related applications or dashboards, ie Tableau.
• Proficiency in advanced excel / VBA.
• Working towards a post graduate finance designation, ie CFA, MBA or CPA, or a post-graduate degree with a focus in business, accounting, economics, mathematics or other quantitative field would be an asset but is not required

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Partner with Credit Transaction Manager's to manage the Global Credit Portfolio
• Build and maintain strong business relationships with Corporate Banking, Global Transaction Banking, Global Credit, Risk Management, Ratings and Monitoring Team, Global Loans and Administration, Internal and External Audit.

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type:

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community: Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Boost your career: Find thousands of job opportunities by signing up to eFinancialCareers today.

Note Boost your career opportunities at RBC by staying connected.

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Analyst - Credit and Transaction Management (CTM)

Royal Bank of Canada Putrajaya, Malaysia Job Description What is the opportunity? Do you thrive in working in an interactive team environment? Are you a quick learner of systems, have strong organizational, time management, analytical, written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will partner with various internal stakeholders to manage the Global Credit Portfolio. You will work on various tasks and projects, develop a framework to identify specific areas of focus, evaluate possible efficiencies and provide recommendations to streamline credit-related processes. You will also work closely with other groups within Capital Markets and the Bank to deliver a full range of credit and banking services to multinational and other large corporate relationships. What will you do? You will be responsible for the administration of a portfolio of borrowers, which includes multinational and other large corporate lending relationships. Your key responsibilities will include: Complete Annual Reviews of existing credit relationships which are to be completed in a timely fashion and maintaining a high quality of work. Review credit agreement terms and ensure they are correctly reflected in the Bank's systems and that all credit documentation is accounted for and reviewed on a timely basis (e.g. credit agreements, amendments, waivers, security documents). Monitor receipt of reporting requirements outlined in credit agreements underpinning a portfolio of Global Credit Names. Liaise directly with Agent Banks, Ratings and Monitoring teams, Corporate Banking and other stakeholders to investigate overdue compliance related reporting items; and coordinate escalations to Group Risk Management (GRM) and Account Management Teams as required. Responsible for data integrity on any assigned accounts by ensuring the bank systems reflects all relevant ongoing changes with relevant support and approvals attached as necessary. Collaborate with the various stakeholders to identify specific areas for possible efficiency evaluation and provide recommendations to streamline credit processes. Upkeep and maintain credit, transactional and trading limits in the bank systems. Submit and approve administrative transaction requests as required and permitted under the Delegated Authorities provided by the Chief Risk Officer Responsible to identify and escalate deteriorating situations in ongoing monitoring of the portfolio. Where possible, provide a recommended course of action to stakeholders as appropriate. Other projects & assignments as required, including portfolio and/or audit related reviews that require analytical, research, strategic and problem solving skills. Completion of ad-hoc projects and other duties in order to support the team's planned and unplanned demands. What do you need to succeed? Must-have: Strong academic credentials including completion of Bachelor's degree in Business, Finance, Economics, or other related field. Highly motivated self-starter and strong work ethic where accuracy, a keen eye for details, and thoroughness is paramount. Strong analytical, credit and technical competencies including a sound knowledge of credit related products. Professional written and verbal communication skills Ability to prioritize, handle multiple tasks under pressure and meet time sensitive deadlines. Ability to exercise sound judgement with respect to exercising delegated authorities for electronic transaction approvals. 1-3 years work experience in a related field, including banking or corporate lending experience, finance and/or risk management. Ability to read and understand complex legal documents (e.g. loan agreements, security documents). Strong credit and analytical skills including the ability to critically assess financial statements and other client reports to draw reasoned conclusions and recommend a course of action. Ability to work effectively within a team environment and to interact at all levels within a large organization. Ability to prioritize, perform well under pressure and meet time sensitive deadlines Proficient in Microsoft suite of products (including Excel, Power Point, Access). Nice to have: Proficiency in visual data related applications or dashboards, ie Tableau. Proficiency in advanced excel / VBA. Working towards a post graduate finance designation, ie CFA, MBA or CPA, or a post-graduate degree with a focus in business, accounting, economics, mathematics or other quantitative field would be an asset but is not required What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Partner with Credit Transaction Manager's to manage the Global Credit Portfolio Build and maintain strong business relationships with Corporate Banking, Global Transaction Banking, Global Credit, Risk Management, Ratings and Monitoring Team, Global Loans and Administration, Internal and External Audit. Job Skills Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork Additional Job Details Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City:

Putrajaya Country:

Malaysia Work hours/week:

40 Employment Type:

Full time Platform:

CAPITAL MARKETS Job Type:

Regular Pay Type: Posted Date:

Application Deadline:

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment:

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community:

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Boost your career:

Find thousands of job opportunities by signing up to eFinancialCareers today. Note Boost your career opportunities at RBC by staying connected. #J-18808-Ljbffr

Overview

What is the opportunity? Do you thrive in working in an interactive team environment? Are you a quick learner of systems, have strong organizational, time management, analytical, written and spoken communication skills? As an Analyst in our Credit and Transaction Management team, you will partner with various internal stakeholders to manage the Global Credit Portfolio. You will work on various tasks and projects, develop a framework to identify specific areas of focus, evaluate possible efficiencies and provide recommendations to streamline credit-related processes. You will also work closely with other groups within Capital Markets and the Bank to deliver a full range of credit and banking services to multinational and other large corporate relationships. What will you do? You will be responsible for the administration of a portfolio of borrowers, which includes multinational and other large corporate lending relationships. Your key responsibilities will include: Complete Annual Reviews of existing credit relationships in a timely fashion with high quality. Review credit agreement terms and ensure they are correctly reflected in the Bank’s systems; ensure all credit documentation is accounted for and reviewed on a timely basis (e.g. credit agreements, amendments, waivers, security documents). Monitor receipt of reporting requirements outlined in credit agreements underpinning a portfolio of Global Credit Names. Liaise with Agent Banks, Ratings and Monitoring teams, Corporate Banking and other stakeholders to investigate overdue compliance reporting items; coordinate escalations to Group Risk Management (GRM) and Account Management Teams as required. Ensure data integrity on assigned accounts by reflecting all relevant ongoing changes in bank systems with necessary support and approvals attached. Collaborate with stakeholders to identify areas for efficiency evaluation and provide recommendations to streamline credit processes. Maintain credit, transactional and trading limits in bank systems. Submit and approve administrative transaction requests as required under Delegated Authorities provided by the Chief Risk Officer. Identify and escalate deteriorating situations in ongoing monitoring of the portfolio; where possible, provide recommended course of action to stakeholders. Engage in other projects and assignments as required, including portfolio and/or audit-related reviews; complete ad-hoc projects to support the team’s demands. Working as part of a centralized team supporting different regions will entail being flexible around work timings to engage with functional and global stakeholders (e.g., may involve early morning or late evening/night meetings some days). Initial overlap with stakeholders in Canada will be required while training. If business demands require adjusting the shift to enable greater regional overlap, the department lead will formalize this arrangement. What do you need to succeed? Must-have: Strong academic credentials including a Bachelor’s degree in Business, Finance, Economics, or related field. Motivated self-starter with strong work ethic; accuracy and attention to detail are paramount. Strong analytical, credit and technical competencies including knowledge of credit-related products. Professional written and verbal communication skills. Ability to prioritize, handle multiple tasks under pressure and meet deadlines. Ability to exercise sound judgement with delegated authorities for electronic transaction approvals. 1-3 years of experience in banking or corporate lending, finance or risk management. Ability to read and understand complex legal documents (e.g. loan agreements, security documents). Strong credit and analytical skills including assessing financial statements and client reports to draw conclusions and recommend actions. Ability to work effectively within a team and interact at all levels of a large organization. Proficient in Microsoft Office (Excel, PowerPoint, Access). Nice to have: Proficiency in visual data tools or dashboards (e.g., Tableau). Proficiency in advanced Excel / VBA. Working towards a postgraduate finance designation (e.g., CFA, MBA, CPA) or a related postgraduate degree. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Partner with Credit Transaction Managers to manage the Global Credit Portfolio. Build and maintain strong business relationships with Corporate Banking, Global Transaction Banking, Global Credit, Risk Management, Ratings and Monitoring Team, Global Loans and Administration, Internal and External Audit. Job Skills Adaptability Critical Thinking Customer Service Detail-Oriented Financial Engineering Financial Statement Analysis Investments Analysis Personal Development Personal Initiative Teamwork Additional Job Details Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA City:

Putrajaya Country:

Malaysia Work hours/week:

40 Employment Type:

Full time Platform:

CAPITAL MARKETS Job Type:

Regular Pay Type: Posted Date:

Application Deadline:

11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our growth. RBC strives to deliver a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities. Sign up and get info on latest jobs, career tips and Recruitment events. Expand your limits and create a new future together at RBC. Find out how we use our passion to help clients and communities at

job s.rbc.com.

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Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

What We’re Looking For:

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

Job Requirements and Application

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

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TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing and Offshoring Consulting

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Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Our Office Location (HQ) #J-18808-Ljbffr

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

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Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Our Office Location (HQ) #J-18808-Ljbffr

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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