12 Radiology Support jobs in Malaysia

This role is responsible for monitoring, maintaining, and supporting Medical Informatics Solutions installed at customer sites, as well as assisting in project implementation activities for new and existing installations. The position involves both technical support and project execution, ensuring customer satisfaction, system reliability, and continuous improvement of services.

Job Scope

• Provide IT technical support on existing installations (both remotely and on-site).
• Conduct system health checks at scheduled intervals to ensure optimum performance and reliability.
• Track and review sites in post-implementation stages for maintenance contract proposals and billing.
• Monitor the progress and quality of work performed by design teams and contractors.
• Assist the Project Manager in system implementation activities for new deployments and system upgrades.
• Proactively suggest and communicate ideas for process improvements with a constructive and positive approach.
• Ensure customer needs are addressed promptly and cost-effectively.

Job Requirements

• Degree in Computer Science, Information Technology, or related field (preferred but not essential).
• 2–3 years of relevant IT Technical Support experience, particularly in:
• Windows Operating Systems
• Microsoft Applications
• Networking and usage of remote desktop applications
• VMware applications
• Backup/recovery applications
• IT hardware deployment and configuration (servers & workstations)
• Experience with PACS systems, EIZO monitors, and Computed Radiography is highly advantageous.
• Strong technical support background with Microsoft products.
• Positive, proactive, and accountable mindset with the ability to work independently under minimal supervision.
• Strong interpersonal skills with the ability to influence and motivate others positively.
• Excellent attention to detail, problem-solving skills, and communication abilities (written & verbal).
• Willingness to travel outstation as required (must possess own car).

Job Type: Full-time

Pay: RM6, RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person

What you will do

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

• Possess at least a bachelor's degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team's performance

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate-level position
• CV in English

WSM MEDIC Sdn Bhd is a leader in medical technology, offering cutting-edge solutions in the healthcare industry. As part of our growing SALES team, we're looking for dynamic, motivated individuals to fill the role of Clinical & Sales Support, based in Petaling Jaya, Selangor.

Requirements:

• Based in P.J. Selangor. Prefer 1-2 years working experience as Sales person or OT Scrub Nurse in Medical or Hospital sector.
• Fresh Graduate with Medical Science, Nursing, Medical Imaging or related Science Degree are welcome to apply.
• Must possess own car with a valid driving license.
• Ability to travel outstation is a must. Occasional work on weekends, public holiday, and work extra hours when necessary. (Allowance available)
• Able to work in Hospital Setting / Operating Theatre environment.
• Minimum Diploma or Degree in Science, Medical Science, Nursing or Science related educational background.
• Excellent interpersonal skills, proficiency in English and Bahasa Malaysia.

Job Responsibilities:

• Operate and maintain cutting-edge minimally invasive treatment device. Attend procedures (surgeries) in Hospital, provide technical advice doctors and nurses on-site during procedure to ensure optimal patient outcomes.
• Promote range of company's medical/surgical products to our customers in hospitals. Achieve monthly sales targets set by the company in given territory through effective sales call planning and territory management.
• Organize product presentations, live demonstrations, and workshops to potential customers in the hospitals.
• Commit to travel when the need arises.

Special incentive from WSM MEDIC

a) Attend Case/Surgery' Commission – average RM100 / case.

b) Ability to earn up to RM1,200 – RM3,000 "Attend Case" Commission monthly based on performance.

c) Week-end Work Allowance: RM100.00 day.

d) Medical & Hospitalization Insurance Coverage

e) Yearly company trip

f) Yearly bonus

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

Job Description:

Front Desk & Reception Duties

• Be the welcoming face of the clinic—greet and attend to patients warmly.
• Manage patient records and ensure accurate information is updated in IQRIS and medical cards.
• Ensure consistent and professional reception coverage during operating hours.

Clinical & Doctor Support

• Assist doctors during consultations and minor procedures (e.g., wound dressing, minor surgeries).
• Oversee clinical workflows to ensure compliance with SOPs and regulatory standards.
• Maintain cleanliness and readiness of medical tools and consultation rooms.

Radiography Services

• Perform X-ray imaging using proper techniques and patient safety protocols.
• Ensure X-ray machines are always in optimal condition.
• Handle minor maintenance or troubleshooting of imaging equipment when necessary.

Medication Dispensing & Inventory

• Dispense medications as prescribed by doctors with care and accuracy.
• Monitor inventory closely—especially expiry dates—and maintain stock using the FIFO method.
• Conduct monthly stock checks and report discrepancies.

Billing & Cashiering

• Ensure all procedures, treatments, and medications are accurately charged and billed.
• Oversee daily cash collection, reconciliation, and invoicing for corporate clients.
• Liaise with finance on MCO claims and portal submissions.

Other Supportive Duties

• Collaborate closely with colleagues and doctors to provide smooth clinic operations.
• Carry out any additional administrative or clinical support tasks assigned by the Corporate Office.

Job Description:

Front Desk & Reception Duties

• Be the welcoming face of the clinic—greet and attend to patients warmly.
• Manage patient records and ensure accurate information is updated in IQRIS and medical cards.
• Ensure consistent and professional reception coverage during operating hours.

Clinical & Doctor Support

• Assist doctors during consultations and minor procedures (e.g., wound dressing, minor surgeries).
• Oversee clinical workflows to ensure compliance with SOPs and regulatory standards.
• Maintain cleanliness and readiness of medical tools and consultation rooms.

Radiography Services

• Perform X-ray imaging using proper techniques and patient safety protocols.
• Ensure X-ray machines are always in optimal condition.
• Handle minor maintenance or troubleshooting of imaging equipment when necessary.

Medication Dispensing & Inventory

• Dispense medications as prescribed by doctors with care and accuracy.
• Monitor inventory closely—especially expiry dates—and maintain stock using the FIFO method.
• Conduct monthly stock checks and report discrepancies.

Billing & Cashiering

• Ensure all procedures, treatments, and medications are accurately charged and billed.
• Oversee daily cash collection, reconciliation, and invoicing for corporate clients.
• Liaise with finance on MCO claims and portal submissions.

Other Supportive Duties

• Collaborate closely with colleagues and doctors to provide smooth clinic operations.
• Carry out any additional administrative or clinical support tasks assigned by the Corporate Office.

Job Requirements:

• Diploma in Medical Imaging, Radiography, or Medical Radiation.
• Minimum 2 years' experience in a clinic or outpatient environment.
• Comfortable with Microsoft Office and clinical management systems (e.g., IQRIS).
• Strong attention to detail and excellent communication skills.
• Customer-service oriented with a positive, professional attitude.
• Clinical support experience or qualifications will be an added advantage.

Why Join Us?

• Career Growth: Internal promotions and long-term progression opportunities.
• Training Provided: IQRIS system training, customer care programs & more.
• Team Culture: Supportive team environment that values collaboration and patient care.
• Fixed Allowances + Opportunities to expand your clinical knowledge

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format please click on "Apply Now" and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website

Agensi Pekerjaan Trust Recruit Sdn Bhd

EA Personnel: Audrey Yeo

License No. JTKSM 1580

Job Summary

Responsible for transcribing radiology reports, supervising transcriptionists, and supporting clerical and imaging-related duties to ensure smooth department operations.

Key Responsibilities

• Prepare duty roster and ensure sufficient transcriptionist coverage.
• Transcribe and edit radiologist reports, ensuring timely dispatch.
• Coordinate urgent and non-urgent reports appropriately.
• Manage report approval in PACS and follow up with radiologists.
• Handle printing, sorting, and release of patient reports/films/CDs.
• Check and update patient charge entries in HIS.
• Assist at Imaging reception, including patient registration, appointments, and workflow coordination.
• Support patient flow by liaising with wards, clinics, and radiographers.
• Ensure adequate stationery supply and maintain patient consent forms.
• Participate in departmental quality initiatives and perform other assigned duties.

Qualifications & Experience

• SPM or equivalent.
• Minimum 5 years' experience, preferably in medical transcription within a hospital environment.

Additional Requirements

• Good command of written/spoken English.
• Computer literate, with knowledge of medical terminology/transcription preferred.
• Honest, reliable, and pleasant personality.