11 Radiology Assistant jobs in Malaysia

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Mission

As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.

You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.

You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.

You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project management approach, clear and transparent communication to stakeholders is key for overall project success.

As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.

You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.

Key Accountabilities

• As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
• Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
• In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
• Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
• Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
• Responsible for change control oversight in respective projects
• Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
• Report on project progress, offer viable solutions and opportunities as they arise
• Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
• Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
• Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience

• Successfully completed bachelor or higher education in economics or scientific related disciplines
• Minimum of 5 years professional experience in Customer Care Management
• Minimum of 5 years professional experience in Project Management
• Experience in managing complex projects
• Fluent speaking and writing in English, another language is of advantage
• Methodological competence, analytical skills and affinity for numbers and figures
• Expertise in stakeholder management
• Excellent communication skills, empathic, solution-oriented and team-oriented approach
• Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
• Critical thinking
• Multi-tasking, agile skills and flexible to adapt to changes
• Always willing to learn and grow with an attitude to go beyond

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Global Patient Care Demand Manager page is loaded# Global Patient Care Demand Managerlocations: Petaling Jayatime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 30 de setembro de 2025 (20 dias restantes para se candidatar)job requisition id: Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.# A posiçãoMissionAs the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.Key Accountabilities* As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard* Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives* In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution* Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues* Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers* Responsible for change control oversight in respective projects* Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes* Report on project progress, offer viable solutions and opportunities as they arise* Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.* Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.* Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up* Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transitionKey skills and Experience* Successfully completed bachelor or higher education in economics or scientific related disciplines* Minimum of 5 years professional experience in Customer Care Management* Minimum of 5 years professional experience in Project Management* Experience in managing complex projects* Fluent speaking and writing in English, another language is of advantage* Methodological competence, analytical skills and affinity for numbers and figures* Expertise in stakeholder management* Excellent communication skills, empathic, solution-oriented and team-oriented approach* Quick comprehension and willingness to take responsibility, works with autonomy and flexibility* Critical thinking* Multi-tasking, agile skills and flexible to adapt to changes* Always willing to learn and grow with an attitude to go beyond# Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.**
#J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Mission

As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.

You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.

You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.

You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.

As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.

You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.

Key Accountabilities

• As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard

• Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives

• In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution

• Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues

• Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers

• Responsible for change control oversight in respective projects

• Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes

• Report on project progress, offer viable solutions and opportunities as they arise

• Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

• Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.

• Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up

• Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience

• Successfully completed bachelor or higher education in economics or scientific related disciplines

• Minimum of 5 years professional experience in Customer Care Management

• Minimum of 5 years professional experience in Project Management

• Experience in managing complex projects

• Fluent speaking and writing in English, another language is of advantage

• Methodological competence, analytical skills and affinity for numbers and figures

• Expertise in stakeholder management

• Excellent communication skills, empathic, solution-oriented and team-oriented approach

• Quick comprehension and willingness to take responsibility, works with autonomy and flexibility

• Critical thinking

• Multi-tasking, agile skills and flexible to adapt to changes

• Always willing to learn and grow with an attitude to go beyond

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

Mission As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy. You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset. You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project management approach, clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities. You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits. Key Accountabilities As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers Responsible for change control oversight in respective projects Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes Report on project progress, offer viable solutions and opportunities as they arise Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects. Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition Key skills and Experience Successfully completed bachelor or higher education in economics or scientific related disciplines Minimum of 5 years professional experience in Customer Care Management Minimum of 5 years professional experience in Project Management Experience in managing complex projects Fluent speaking and writing in English, another language is of advantage Methodological competence, analytical skills and affinity for numbers and figures Expertise in stakeholder management Excellent communication skills, empathic, solution-oriented and team-oriented approach Quick comprehension and willingness to take responsibility, works with autonomy and flexibility Critical thinking Multi-tasking, agile skills and flexible to adapt to changes Always willing to learn and grow with an attitude to go beyond Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Global Patient Care Demand Manager page is loaded# Global Patient Care Demand Managerlocations:

Petaling Jayatime type:

Tempo integralposted on:

Publicado hojetime left to apply:

Data de término: 30 de setembro de 2025 (20 dias restantes para se candidatar)job requisition id:

Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.# A posiçãoMissionAs the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.Key Accountabilities* As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard* Prepare action plans on global level and apply them in the countries and key functions involved to meet

business objectives* In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution* Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues* Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers* Responsible for change control oversight in respective projects* Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes* Report on project progress, offer viable solutions and opportunities as they arise* Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.* Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.* Facilitate right first time mindset

and drive the change management in the consolidation of the new organization set up* Establish new and efficient network between GPC and other key functions ensuring that GPC processes

and people are updated based on new decision taken ensuring

a smooth transitionKey skills and Experience* Successfully completed bachelor or higher education in economics or scientific related disciplines* Minimum

of 5 years professional experience in Customer Care Management* Minimum of 5 years professional experience in Project Management* Experience in managing complex projects* Fluent speaking and writing in English, another language is of advantage* Methodological competence, analytical skills

and affinity for numbers and figures* Expertise in stakeholder management* Excellent communication skills, empathic, solution-oriented and team-oriented approach* Quick comprehension and willingness to take responsibility, works with autonomy and flexibility* Critical thinking* Multi-tasking, agile skills and flexible to adapt to changes* Always willing to learn and grow with an attitude to go beyond# Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.** #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Mission As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy. You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset. You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities. You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits. Key Accountabilities As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard

Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives

In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution

Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues

Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers

Responsible for change control oversight in respective projects

Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes

Report on project progress, offer viable solutions and opportunities as they arise

Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.

Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up

Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience Successfully completed bachelor or higher education in economics or scientific related disciplines

Minimum of 5 years professional experience in Customer Care Management

Minimum of 5 years professional experience in Project Management

Experience in managing complex projects

Fluent speaking and writing in English, another language is of advantage

Methodological competence, analytical skills and affinity for numbers and figures

Expertise in stakeholder management

Excellent communication skills, empathic, solution-oriented and team-oriented approach

Quick comprehension and willingness to take responsibility, works with autonomy and flexibility

Critical thinking

Multi-tasking, agile skills and flexible to adapt to changes

Always willing to learn and grow with an attitude to go beyond

Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF5.1billion in 2017. Headquartered in Switzerland with local presence in over100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at

Customer Care Support Office Representative (Japanese Speaker)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative (Japanese Speaker- 1 year contract)– Your future position?

You will be responsible for ensuring the timely and accurate processing of all customer Purchase Orders (POs) for assigned country(ies), in alignment with the performance and quality standards outlined in relevant service level agreements. This role serves as the primary point of contact for customer care support office processes and activities for the designated country(ies). You will report to the Customer Care Support Office Team Lead.

In this exciting role, you will:

• Customer Care Support: Receive and enter customer orders into SAP and Natbase, adhering to established order entry procedures and prioritizing requests as necessary.
• Encourage and Liaise: Ensure careful execution of customer requests by paying close attention to the crucial data such as shipping dates, labels, packaging, ordering quantity, ordering material, etc according to customer requirements. Enhance all related processes, work instructions, and procedures to promote ongoing standardization and simplification.
• Continuous Improvement Mindset: Drive continuous improvement initiatives for all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Billing Process Monitoring: Monitor the billing process and collaborate with stakeholders to ensure invoices are generated in a timely manner.
• Effective Communication: Communicate effectively with internal stakeholders via phone, email and system communication tools to address inquiries and provide updates.
• Adherence to Service Levels: Maintain adherence to established service levels to ensure customer satisfaction.
• Policy and Procedure Compliance: Follow all relevant policies and procedures to ensure compliance and operational excellence.

Your professional profile includes:

• Possess a Bachelor Degree in relevant field.
• Fluent Japanese language proficiency is required in order to fulfill the requirements of the role.
• Fresh graduates and experienced professional are welcome to apply.
• Open to take up 1 year contract position
• Experienced in SAP would be an added advantage
• Possess strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you

*LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.
• Mixture of outbound and inbound calls.

Qualifications

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service is required.
• Experience with technical troubleshooting is required.
• Exposure with technical/app support is an added advantage.
• Strong English communication is a MUST.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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