465 Quick Service Restaurant jobs in Malaysia

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

• Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
• Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Maintain records and reports related to customer service activities, including customer feedback.
• Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
• Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
• Oversee hiring, orientation, and training of team members to ensure a capable workforce.
• Build capability within the existing CS managers and their respective team members.
• Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
• Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

• Experience and familiarity with the Middle-East market and demands, especially from Dubai.
• Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
• 5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
• Experience in the FX/Finance industry is a must.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
• Ability to manage stakeholders and C-level partners in the business.
• Strong people skills and communication skills in English.
• Arabic language proficiency is a must.
• Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• Relocation Allowance
• Rental Subsidy (T&C applies)
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

Postal Code / State / Country

Postal Code / State / Country 75450, Melaka, Malaysia

Job Responsibilities:

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.
• Provide feedback to Management for system and process improvements.
• Oversee the entire email system template (incoming and outgoing).
• Suggest and initiate improvements to processes.
• Perform other tasks as assigned by your supervisor or Management.

Job Requirements:

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or operations.
• Experience handling inquiries across multiple channels (live chat, WhatsApp, calls, email).
• Strong communication skills (written and verbal).
• Highly organized and able to manage multiple tasks simultaneously.
• Collaborative team player who works well with operations, management, and partners.
• Detail-oriented, particularly with email templates and processes.
• Problem-solving mindset with a focus on customer satisfaction.
• Able to remain calm and manage escalations effectively.
• Proactive in suggesting improvements.
• Flexible to take on additional responsibilities.
• Industry knowledge or familiarity with booking processes is a plus.
• Ability to work both independently and as part of a team.

Full time

Requirements

1. At least SPM/Diploma in Business or Business admin/management and supply chain background are encourage to apply
2. Relevant experience in FMCG industry will be advantage

Responsibilities

1. Responsible for overall invoicing procedures to ensure all orders are processed accordingly
2. Ensure completion of orders and delivery with PODs received and filed
3. Check and ensure credit notes are issued accordingly
Highlight right pricing
4. Handle issues such as short supply and wrong product delivery
5. Provide support for sales representatives
6. Support for daily operation activities & administrative tasks in FMCG industry.

Interested candidates may send the resume to or reach out at for more information.

Department: Operations
Experience: 2-3 years
Company Name: ISS GF MALAYSIA SDN.BHD.
Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds that decisive logistical edge to your business. For more information, please click here.

Role Overview:
The Customer Service Executive is responsible for providing exceptional customer service and support to clients. This role involves handling customer inquiries, resolving issues, processing orders, and maintaining strong relationships with customers.

Key Responsibilities:
• Respond to customer inquiries promptly via various channels such as phone, email, or live chat.
• Provide accurate and relevant information about products, services, pricing, and shipment tracking.
• Assist customers in resolving issues or concerns in a timely and satisfactory manner.
• Process customer orders accurately and efficiently, ensuring compliance with established procedures.
• Coordinate with relevant departments, such as operations and logistics, to ensure timely order fulfillment.
• Track and monitor the progress of orders, providing updates to customers as required.
• Maintain accurate and up-to-date customer records, including contact details, communication history, and order information.
• Prepare and process necessary documentation, such as invoices, purchase orders, and shipping documents.
• Ensure compliance with regulatory requirements and company policies.
• Investigate and address customer complaints, concerns, or service-related issues.
• Collaborate with internal teams to resolve complex or escalated customer problems effectively.
• Follow up with customers to ensure satisfactory resolution and customer satisfaction.
• Identify opportunities to upsell or cross-sell products and services to existing customers.
• Monitor customer satisfaction levels and proactively take actions to improve service quality.
• Collect and analyze customer feedback, identifying trends and areas for improvement.
• Provide recommendations to management for enhancing the customer experience.
• Identify opportunities for process improvement and efficiency enhancements in customer service operations.

Requirements:
• Bachelor’s degree in business administration, Supply Chain Management, or a related field.
• 2-3 years of experience in a customer service role, preferably within the freight forwarding or logistics industry.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
• Proficiency in English (written and verbal). Additional languages may be advantageous.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

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Subang Jaya, Malaysia | Posted on 02/27/2025

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you are passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

What your daily work looks like:

• Provide excellent customer service through social media platforms, ensuring inquiries and issues are resolved efficiently and professionally.
  
• Build and maintain positive relationships with both internal and external stakeholders.
  

Supporting Operations :

• Manage customer interactions using a ticketing system, adhering to KPIs like response time and resolution time.
  
• Document and share lessons learned from recurring issues to improve processes and service quality.
  

Technical Knowledge :

• Leverage basic networking knowledge to understand how applications work within a networked environment.
  
• Troubleshoot and escalate technical issues appropriately, ensuring timely follow-up and resolution.
  

Shift Coordination :

• Work in 9-hour shifts, with schedules between 8 AM and 10 PM across 5 working days, including potential weekends.
  

Process Improvement :

• Actively contribute to knowledge base updates and suggest process optimizations.
  
• Take ownership of customer issues and follow through to resolution.
  

We are looking for someone with:

Core Skills :

• Ability to see the big picture and anticipate customer needs beyond immediate issues.
  
• Excellent follow-up skills to ensure tasks and tickets are closed promptly.
  
• Strong communication skills with empathy for customers' concerns.
  
• Familiarity with ticketing systems and understanding of key performance indicators.
  

Technical Acumen :

• Basic networking knowledge (e.g., IP, DNS, etc.) and how software interacts with networked environments.
  
• Ability to diagnose and discuss application-level issues.
  

Soft Skills :

• Resourceful and proactive in resolving customer challenges.
  
• Demonstrates empathy, patience, and adaptability in handling diverse customer situations.
  
• Ability to manage non-English speaking customers is an advantage.
  

Preferred Qualifications :

• Prior experience in customer service or a similar role.
  
• Proven ability to manage customer interactions via social media platforms effectively.
  

What’s on offer:

• Competitive salary for the right candidate.
  
• 5-day work week.
  
• Friendly and people-oriented work environment.
  
• Working in a flat culture with talented individuals.
  
• Join a young and growing brand backed by a great investment team.
  

We are excited to welcome a highly motivated individual to join our team. If you meet the above qualifications and are eager to contribute to our organization's success, we encourage you to apply.

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.

DHL Same Day is DHL Global Forwarding’s global time critical & white glove service. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it’s the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for our Semiconductor and Automotive clients, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.

Job Purpose:

The Airfreight Operations Specialist plays a crucial role in managing airfreight shipments from initiation to delivery, ensuring regulatory compliance, operational efficiency, and exceptional customer satisfaction. This role involves managing customer relationships, resolving operational issues, processing necessary documentation, monitoring shipment performance, and ensuring that all tasks are performed accurately and effectively. The Airfreight Operations Specialist will engage proactively with customers, handle shipment-related incidents and complaints, and meet service commitments in line with corporate guidelines and business strategies.

Key Responsibilities:

• Customer Engagement & Issue Resolution:
  Engage directly with customers under general or limited supervision to collect shipment information, address incidents, and resolve complaints. Ensure clear communication and effective problem-solving to meet customer expectations.
• Cost & Revenue Management:
  Ensure accurate capture and assignment of costs and revenues to customer profiles. Resolve simple discrepancies and proactively seek guidance to resolve more complex issues related to billing or cost allocation.
• Shipment Administrative Support:
  Handle administrative tasks related to shipment management, including receiving customer bookings, gathering required documentation, and coordinating local and international transport activities.
• Shipment Management:
  Under guidance, manage shipments according to customer service commitments, ensuring timely and efficient delivery. Address operational issues or irregularities promptly to avoid delays.
• Exception & Irregularity Reporting:
  Identify and report operational exceptions or irregularities to relevant stakeholders. Ensure timely communication and resolution of delays or issues.
• Data Quality Improvement:
  Proactively seek guidance on improving shipment data quality and ensuring accuracy in shipment records. Ensure data reflects the current status and performance of shipments.
• Regulatory Compliance:
  Adhere to necessary regulatory compliance procedures related to commodities, shipping locations, and other relevant legal or industry requirements. Ensure that shipments are routed and documented according to these regulations.
• Shipment Routing: Develop and execute optimal shipment solutions that are tailored to meet customer needs, ensuring that each shipment is handled efficiently and aligns with customer expectations. Focus on delivering high service quality while strategically optimizing routes and resources to maximize profitability for the organization
• Invoice Preparation & Documentation:
  Prepare and issue customer invoices, ensuring all necessary backup documentation is provided. Ensure invoices are timely and accurate, reflecting the correct details of each shipment.
• Performance Monitoring:
  Use available tools to monitor shipment performance, highlighting any issues or discrepancies. Use these insights to identify areas for improvement and minimize performance gaps.

Qualifications:

Experience:

Prior experience in airfreight or logistics operations is preferred but not required.

Knowledge of airfreight processes is an advantage.

Skills:

Strong customer service orientation.

Problem-solving abilities with a focus on resolution.

Experience in handling incidents and complaints.

Ability to manage costs and revenues in logistics operation

Key Competencies:

• Attention to Detail:
  Ability to ensure all shipment details are accurately recorded and managed, including documentation, costs, and performance metrics.
• Customer Focus:
  Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.
• Problem-Solving & Initiative:
  Ability to identify and resolve operational issues. While seeking guidance when necessary, also take ownership of problem resolution and provide proactive solutions.
• Communication:
  Excellent verbal and written communication skills, allowing effective interaction with customers, vendors, and internal teams.
• Collaboration:
  Ability to work well with colleagues, vendors, and customers to ensure smooth operations and timely deliveries.
• Compliance & Regulations:
  A deep understanding of regulatory requirements and industry standards to ensure that all shipments comply with legal and operational guidelines.
• Independence & Initiative:
  Capable of working independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus.
• Operational Knowledge:
  Broad knowledge of operational procedures, tools, and systems necessary to execute the role efficiently.

Job Responsibilities:

• Responsible to achieving customer target/KPI and expectations.
• Ensuring highest degree of good service given to customers
• Support and resolve customers escalations in timely manner.
• Review current vendor contract & performance - Hauliers, Truckers, warehouse operator.
• VMI Monthly Submission
• Monitor & manage vendor cost and performance consistently
• Request plastic seal from security
• Meeting with SG/MYITR requirements /expectation
• ACR Update monitoring / as per request for billing purpose
• Monitoring KPI (Timestamp) - DCF & PCF
• Understand & review trucking mapping process in CW1
• Provide cost for ad hoc arrangement / additional lane
• Running RFQ with procurement
• Managing transport query & escalations
• Ensure that any other work related duties given is completed within the specified timeline.
• Ensure compliance to customers and others relevant authorities and operating instructions.
• Ensure two way communication with management level.
• Manage, monitor and ensure proper filing for the job completed.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With 2-3 years’ experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.