1,850 Quality Operations Management jobs in Malaysia

Process Improvement & Digitalization - Senior Executive

The Process Improvement & Digitalization - Senior Executive will play a key role in analyzing, designing, and implementing end-to-end business processes across Saxon Renewables. The role's primary focus is to integrate operational, commercial, and administrative workflows into TRECK – our in-house proprietary platform – establishing it as the core system driving efficiency, accuracy, and scalability. This position also supports the company's long-term strategy of systemizing operations to build organizational value.

Key Responsibilities

1) Process Mapping & Analysis

• Work with trading, sales, operations, and finance teams to document existing workflows.
• Identify gaps, inefficiencies, and opportunities for automation or simplification.

2) Systems Integration & Automation

• Support the integration of workflows into the TRECK platform.
• Collaborate with IT/technical teams to ensure adoption and smooth functionality.

3) Standardization & Governance

• Help develop Standard Operating Procedures (SOPs) and process manuals.
• Ensure workflows align with internal policies and basic compliance requirements.

4) Training & Change Management

• Provide hands-on training and guidance for TRECK platform users.
• Monitor adoption, troubleshoot issues, and support change management.

5) Performance Monitoring & Improvement

• Track KPIs to measure efficiency, accuracy, and adoption of workflows.
• Suggest practical improvements for processes and platform use.

6) Support Strategic Growth

• Ensure processes are scalable as the company expands.
• Contribute to positioning the TRECK platform as a core company asset for operational excellence and valuation.

Requirements

Required Skills & Qualifications

• Degree in Business Administration, Operations Management, Engineering, or related field.
• 2–4 years' experience in operations, business process management, or systems implementation.
• Proven track record in documenting workflows or implementing processes in systems.
• Strong analytical, problem-solving, and project coordination skills.
• Exposure to ERP, CRM, or digital operations platforms is an advantage.
• Clear communication skills, with the ability to train and guide colleagues.

Benefits

1) Pioneering Industry - On-demand Sustainability Industry with Boundless Future

2) Industry Pioneer - Rapidly Expanding Across Regions

3) Diverse Skill Development - Rapid Career Progression Opportunity

Overview

This process improvement lead is tasked to identify and address opportunities for end-to-end process enhancement. The lead is required to conduct comprehensive review of workflows across all departments, which involves engagement with multiple stakeholders to identify challenges, gaps and areas that can be optimized to improve turnaround times (TAT), efficiency and cost-effectiveness.

• Aligning to the integration plan and drives cross-functional alignment and presenting improvement proposals and roadmaps.
• Defines the co-existence and multi-year enterprise-wide operational improvement plan and helps align towards the agreed target operating model.
• Leads and/or supports select process improvement initiatives implementations.
• Create methodology/template that can be used by the functions to define best-in-class business practices and processes.
• Develop and design capacity and capability building program to support change activities in all improvement initiatives.
• Defines clear responsibility in phase of end-to-end operating process to ensure accountability.
• Coordinate with stakeholders and business owners in managing operational risk, compliance, and governing requirements.
• Supports alignment of the integration approach and resulting operational model with the overall go-to-market strategy.
• Supports the definition and tracking of the desired and actual business value gained from the integration of the operating model.

• Minimum Qualification : Degree or equivalent
• Minimum of 7-8 years of working experience in Process Improvement space
• Ideally with knowledge in Digital transformation, AI or RPA
• Must have Project Management skills
• Having worked or exposure in the General Insurance industry is an added advantage

• Mid-Senior level

• Full-time

• Project Management, Management, and Information Technology
• Industries: Insurance

Job Description

• Manage the overall Fieldsmen and Boardman Training Program.
• Assist the Assistant Leader in the management of training materials, and compilation of Monitoring and Training Section KPI reports and other metrics.
• Compile all training attendance records of all training conducted.
• Assist Section Manager to manage overall management of monitoring section projects.
• Support Dual Monitoring system (DMS) and Operator Training System (OTS) operations.
• Monitor and escalate process alarms and deviations.
• Prepare weekly and monthly performance monitoring reports.
• Willingness to work on rotating shifts or extended hours during emergencies.
• Overseeing the day to day technical operations and ensuring the reliability, safety, and efficiency of plant systems and equipment.
• This role acts as a bridge between the technical team and cross functional departments, providing hands-on leadership, technical guidance, and performance monitoring.
• Providing technical leadership and support within a specific engineering section, ensuring that all operations, maintenance and project activities are carried out efficiently, safely, and in compliance with relevant standards and procedures.

Requirements

• Minimum 3-5 years f relevant plant experience.
• Familiarity with plant DCS systems and industrial data historians.
• 3D modelling (VR stage development for Fieldman Training)
• Ability to use process and computerized simulation software such as Aspen and CAD.
• Experience in process design or project management is preferred.

Job Description

Position: Process Improvement Specialist (6-Months Contract)

Role Overview

The Process Improvement Specialist is responsible for supporting service improvement, transition, and transformation initiatives across the organization. The role involves analyzing data, identifying inefficiencies, and implementing solutions that enhance quality, reduce costs, and improve productivity. It requires close collaboration with internal teams and stakeholders to ensure alignment with business requirements, contractual obligations, and budgetary targets.

Responsibilities

• Collect, process, and analyze operational data to generate actionable insights.
• Identify, plan, and implement projects to improve quality, reduce costs, and increase efficiency.
• Provide management with timely updates, feedback, and reports.
• Apply appropriate measurement, analysis, and evaluation methods to track and document process improvements.
• Review policies and procedures to identify inefficiencies and define future-state processes.
• Lead the design and execution of transformation initiatives, including service efficiencies and automation.
• Collaborate with Service Delivery teams to establish clear roadmaps and service improvement plans.
• Ensure effective RAID (Risks, Assumptions, Issues, Dependencies) management across projects.
• Participate in customer stakeholder meetings when required.
• Provide support for new business initiatives and other assigned tasks.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Certification in process improvement methodologies (e.g., Lean, Six Sigma, or equivalent).

Skills & Competencies

• Strong analytical and problem-solving skills.
• Proficiency in data analysis and process mapping.
• Excellent written and verbal communication skills.
• High attention to detail with focus on accuracy and quality.
• Strong project management capabilities.
• Ability to collaborate effectively with cross-functional teams.
• ITIL certification and working knowledge (required).
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Work Details

• Location: Office-based
• Schedule: 5-day work week
• Working Hours: 4:00 PM – 1:00 AM

Job Types: Full-time, Permanent

Pay: RM5, RM8,500.00 per month

Work Location: In person

We are looking for an Business Planning Improvement & IT Internship with an interest in automation to support our IT team in streamlining processes, developing simple scripts, and assisting with daily IT operations. This internship will provide hands-on experience in IT automation, system support, and project work, giving exposure to real-world applications of IT in business operations.

• Assist in developing and testing automation scripts (e.g. using Python, PowerShell, or other scripting tools).
• Support process automation initiatives to reduce manual workloads.
• Help monitor and troubleshoot automated workflows and scheduled jobs.
• Document automation procedures, scripts, and workflows for future reference.
• Provide support for routine IT operations (hardware/software troubleshooting, user requests).
• Assist with user account provisioning, access management, and system updates.
• Collaborate with the IT team on automation-related projects and improvements.

• Currently pursuing or recently completed a Diploma/Degree in Information Technology, Computer Science, or related field.
• Basic programming/scripting knowledge.
• Understanding of process automation tools is an advantage.
• Familiar with Microsoft Office 365 and Windows environment.
• Strong problem-solving mindset, curiosity, and willingness to learn.
• Good communication skills and ability to work in a team environment.

Why Join Us: At Overland, we offer a dynamic and collaborative work environment where your contributions are valued and recognized. Joining our team provides an opportunity to make a meaningful impact and drive positive change within the organization. Notably, our roles may involve travelling to affiliated companies for work-related purposes, further enriching your experience and broadening your horizons. Join Overland to embark on a journey where your talents are valued, growth is encouraged, and impactful changes are made.

This role will focus on designing, developing, and optimizing production processes to improve efficiency, reduce costs, and ensure high-quality output. You will work closely with cross-functional teams to drive continuous improvement and operational excellence.

Key Responsibilities:

• Analyze existing production workflows to identify gaps and inefficiencies, and implement improvements using Lean Manufacturing and Six Sigma principles.
• Design and implement optimized production layouts and workflows to boost productivity.
• Establish and maintain quality standards, leading initiatives to minimize defects and improve product reliability.
• Conduct cost analyses and develop cost-saving strategies while maintaining quality.
• Lead process improvement projects, manage timelines, and coordinate resources to ensure success.
• Train and support staff on new processes, best practices, and quality systems.
• Apply data-driven methods and statistical tools to monitor performance and provide actionable insights.
• Collaborate with production, quality, engineering, and supply chain teams to align processes with business objectives.

What We're Looking For:

• Bachelor's degree in Engineering or a related field.
• 3–5 years of experience in manufacturing or process improvement.
• Proven track record in driving efficiency, productivity, and cost-saving initiatives.
• Strong problem-solving, project management, and stakeholder collaboration skills.

Job Summary :

This process improvement lead is tasked to identify and address opportunities for end-to-end process enhancement. The lead is required to conduct comprehensive review of workflows across all departments, which involves engagement with multiple stakeholders to identify challenges, gaps and areas that can be optimized to improve turnaround times (TAT), efficiency and cost-effectiveness.

Job Description:

• Aligning to the integration plan and drives cross-functional alignment and presenting improvement proposals and roadmaps.
• Defines the co-existence and multi-year enterprise-wide operational improvement plan and helps align towards the agreed target operating model.
• Leads and/or supports select process improvement initiatives implementations.
• Create methodology/template that can be used by the functions to define best-in-class business practices and processes.
• Develop and design capacity and capability building program to support change activities in all improvement initiatives.
• Defines clear responsibility in phase of end-to-end operating process to ensure accountability.
• Coordinate with stakeholders and business owners in managing operational risk, compliance, and governing requirements.
• Supports alignment of the integration approach and resulting operational model with the overall go-to-market strategy.
• Supports the definition and tracking of the desired and actual business value gained from the integration of the operating model.

Requirements

• Minimum Qualification : Degree or equivalent
• Minimum of 7-8 years of working experience in Process Improvement space
• Ideally with knowledge in Digital transformation, AI or RPA
• Must have Project Management skills
• Having worked or exposure in the General Insurance industry is an added advantage

JOB RESPONSIBILITIES:

• Drive and support process improvement initiatives to increase efficiency and quality
• Conduct process mapping (As-Is/To-Be) and workflow analysis
• Work with multiple departments to plan, execute, and track improvement projects
• Create dashboards, reports, and updates for management and audits
• Maintain and improve quality documentation — manuals, SOPs, policies, guidelines
• Support governance and compliance processes and internal reviews
• Assist with change management including briefings, updates, and staff training

JOB REQUIREMENT:

• Degree in Business Administration, Records/Operations Management, or related field
• Knowledge of PDCA, TQM, Root Cause Analysis, and ISO standards (ISO 9001:2015, ISO 45001, ISO 14001)
• Skilled in process mapping tools (Visio), Excel, Power BI, and ERP (SAP)
• Experience in Lean, Six Sigma, process optimization, and quality assurance
• Strong analytical, documentation, project management, and communication skills
• Added Advantage: Certified Business Process Professional, Change Management, or Lean Management Certificate