2,202 Quality Analyst jobs in Malaysia

Quality Management Johor Bahru Full-time Malaysia Job Description

Responsibilities/ Key Activities:

• Making sure the ingredients used is on-going maintained Halal status by maintaining valid Halal certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meeting.
• Conduct periodic Halal checks at the shopfloor and related facilities.
• Connect with Jabatan Agama Islam for Halal renewal and consultation matters.
• Make timely Halal certificate renewal.
• Maintain and implement HAS Manual requirement for Johor MU.
• Support NPD and substitution ingredients Halal certificate applications
• Support any Halal requirement by customer.
• Involve new product regulatory and existing ingredients, semi FG and FG specification compliance check on periodic basis

• University Degree (Bachelors) or higher in Food Technology, Microbiology, Chemistry
• 2+ years experience in Manufacturing environment
• Must have Halal Certification
• Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP)
• Good communication and networking skills
• Knowledge in statistical applications Ability to problem solve with high accuracy and decision quality
• Languages: Local - Fluent; English - Intermediate

• Passionate, energetic & innovative work culture
• Exciting allowances to perk up your day
• Sports perks to keep you energized
• The best coffee and tea served all day in our office – or be your own Barista!

Company Description

It’s amazing what can happen over a cup of coffee. AtJACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

It’s amazing what can happen over a cup of coffee. AtJACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet required specifications. Provides input to the warehouse team on goods to be released for production, customer shipment, or returned to suppliers. Offers guidelines to the production team on reworking products that do not meet standards.

Responsibilities/Key Activities:

• Maintain ongoing Halal status of ingredients by ensuring valid Halal certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meetings and checks at the shopfloor and facilities.
• Coordinate with Jabatan Agama Islam for Halal renewal and consultation.
• Renew Halal certificates timely.
• Implement HAS Manual requirements for Johor MU.
• Support NPD and ingredient substitution Halal certification applications.
• Address customer Halal requirements.
• Review product regulatory compliance, including ingredients and specifications for semi-FG and FG products.
• Audit quality checks performed by Production.

We seek candidates with:

• Academic Background : Bachelor’s degree or higher in Food Technology, Microbiology, Chemistry, or related fields.
• Experience : Minimum 2 years in manufacturing or FMCG sectors.
• Skills : Proficiency in MS Office, knowledge of ISO/FSSC 22000, IFS, HACCP, GMP standards, statistical analysis, problem-solving, and high accuracy decision-making.
• Personal Traits : Structured, driven, energetic, with excellent communication skills and the ability to work independently or in teams.

If you're ready to unleash your potential at JDE Peet's, here's how to apply:

• Upload your resume (in English) via LinkedIn or our careers site.
• We will contact you within three weeks regarding the next steps.
• The process includes an online assessment and at least one interview at our Johor office.

Join a company that values your success and passion for positive change. Benefits include a vibrant work culture, allowances, sports perks, and access to great coffee and tea.

JACOBS DOUWE EGBERTS (JDE), with over 265 years of history, is inspired by the belief in the power of coffee and tea to create a better future. Our portfolio spans over 50 brands across more than 100 markets, including L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, and others. As part of JDE Peet’s, headquartered in the Netherlands, we are committed to making a difference in every cup.

At JDE, we foster passionate, driven individuals who challenge norms and strive for mastery. Our goal is to offer a coffee & tea experience for every moment, everywhere.

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet required specifications. This role is vital in monitoring, analyzing, and improving quality systems, processes, and outputs, aligning with JDE Peet’s commitment to excellence.

Responsibilities/Key Activities:

• Establish inspection plans for material evaluation based on product quality levels and AQL requirements.
• Oversee incoming material inspection, perform testing, handle non-conforming products, and initiate supplier corrective actions.
• Authorize acceptance or rejection of incoming materials based on inspection results.
• Update vendor non-conforming status and communicate with vendors to reduce defects.
• Manage material acceptance/rejection and update SAP accordingly.
• Conduct regular quality meetings and risk assessments.
• Produce reports on supplier performance and incoming quality issues.
• Coordinate with suppliers for replacements or re-inspections.
• Ensure new materials meet specifications and approved artwork.
• Plan and coordinate sample analysis and laboratory activities, including calibration and stock management.
• Support budget planning and procurement processes.
• Perform other duties as assigned to support quality functions.

We seek candidates with:

• A university degree in Food Technology, Microbiology, Chemistry, or related fields.
• At least 2 years of relevant experience, preferably in manufacturing or FMCG.
• Proficiency in MS Office and knowledge of quality standards (ISO, FSSC 22000, IFS, HACCP, GMP).
• Strong problem-solving skills, attention to detail, and good communication skills.

If you're ready to unleash your potential at JDE Peet’s, apply via our LinkedIn or careers site. Be prepared for an online assessment and interviews at our Johor office. Join a passionate team that values innovation, energy, and your growth!

Why apply?

• Dynamic work culture with exciting benefits
• Perks like allowances, sports activities, and free coffee & tea

JDE is a leading global coffee and tea company, with a rich history of over 265 years. We offer a diverse portfolio of brands across more than 100 markets, committed to creating a better future through coffee and tea.

Join us and be part of a passionate, innovative team dedicated to making a difference every day.

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet the required specifications. Provides input to the warehouse team on which goods to release for production, customer shipment, or return to suppliers. Offers guidelines to the production team on reworking products that do not meet specifications.

Responsibilities/Key Activities:

• Ensure ingredients maintain ongoing Halal status by securing valid certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meetings and checks at the shopfloor and related facilities.
• Coordinate with Jabatan Agama Islam for Halal renewal and consultation.
• Ensure timely renewal of Halal certificates.
• Maintain and implement HAS Manual requirements for Johor MU.
• Support NPD and ingredient substitution Halal certificate applications.
• Assist with customer Halal requirements.
• Review new product regulations and ingredient, semi-FG, and FG specifications periodically.
• Audit quality checks performed by Production.

We are looking for innovative individuals eager to learn:

• Academic Background: University Degree (Bachelors) or higher in Food Technology, Microbiology, Chemistry, or related fields.
• Experience: Minimum 2 years in a manufacturing or FMCG environment.
• Skills:
• Proficiency in MS Office (Excel, Outlook, Word)
• Knowledge of quality and food safety standards (ISO, FSSC 22000, IFS, HACCP, GMP)
• Ability to apply statistical tools and problem-solving skills with high accuracy
• Service-oriented, discreet, proactive in problem-solving

Personal Traits: Structured approach, energetic, excellent communication skills, capable of working independently and in teams.

Ready to unleash your potential with JDE Peet's? To apply:

• Upload your resume (in English) via our LinkedIn or career site application form.
• Expect to hear from us within three weeks regarding next steps.
• The process includes an online assessment and at least one interview at our Johor office.

Join a coffee & tea company that values your success and passion for positive change. Why apply?

• Innovative work culture
• Exciting allowances
• Sports perks
• Enjoy coffee and tea all day or become your own Barista!

JACOBS DOUWE EGBERTS (JDE) has been inspiring coffee and tea lovers for over 265 years. With a presence in over 100 markets and a portfolio of more than 50 brands, we aim to create a better future through our products. Part of JDE Peet’s, headquartered in the Netherlands, we are committed to making every coffee and tea moment special. We pride ourselves on a passionate, driven team that challenges the status quo and aims for mastery in everything we do. Our vision is to be Made to Stand Out, bringing coffee and tea moments to everyone worldwide.

• Monitor, evaluate, and audit a sample of inbound/outbound calls, chats, and emails to ensure quality standards.
• Prepare and share evaluation reports with key stakeholders including Quality Leadership, Operations, Clients, Account Management, and Resource Units.
• Participate in calibration and call listening sessions with leadership, operations, and clients to maintain scoring consistency and adopt best practices.
• Conduct internal quality audits to assess process control, efficiency, and recommend improvements.
• Maintain strong program knowledge, including client products, services, and strategies.
• Collaborate in quality task forces with stakeholders to enhance overall performance.
• Meet departmental productivity targets (e.g., calls monitored, emails evaluated, etc.).
• Perform phone time activities as required to stay updated on programs.
• Contribute to maintaining forms, documentation, and reference materials.
• Support management in reviewing key drivers, metrics, and operational processes to achieve Balanced Scorecard and profitability goals.

• Immediate joiner preferred (or available to join by mid-September).
• Strong verbal, written, and interpersonal communication skills.
• Fluency in Mandarin (spoken and written) is required.
• Skilled in providing effective feedback and coaching.
• Ability to work well under pressure in a fast-paced environment.
• Proficiency in MS Office (PowerPoint, Excel, Word).
• Analytical mindset with the ability to identify trends and insights from data.
• Detail-oriented with strong multitasking and time management skills.
• Proactive learner with a drive for continuous improvement and knowledge enhancement.

Key Responsibilities:

1. Quality Assurance & Compliance

2. Monitor customer interactions to ensure compliance with Standard Operating Procedures (SOPs),customer service guidelines, and process standards.

3. Evaluate agent performance through regular call audits and provide constructive feedback. Identify quality gaps and design corrective training or coaching interventions.

4. Act as the subject matter expert (SME) for QA within the assigned project.

5. Coaching & Performance Management

6. Deliver one-on-one and group coaching sessions to improve agent performance.

7. Develop personalized improvement plans to address skill or compliance deficiencies.

8. Partner with Team Leaders and Ops to track progress and align performance goals.

9. Calibration & Collaboration

10. Facilitate calibration sessions to ensure consistency in QA scoring and evaluation.

11. Collaborate closely with Operations, Training, and Client teams to maintain service excellence.

12. Analyse QA and training data to generate actionable insights and drive process improvements.

13. Reporting & Continuous Improvement

14. Maintain detailed records of training sessions, QA evaluations, coaching interventions, and outcomes.

15. Generate reports for internal and external stakeholders on performance, quality metrics, and training effectiveness.
16. Stay updated with industry trends, tools, and training methodologies to continuously improve program quality.

Location: Sunway Visio Tower

Job Type: Permanent

Pay: RM5, RM5,500.00 per month

Benefits:

• Health insurance
• Professional development

Experience:

• QA: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects

Main Requirements:

• Bachelor's degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years' experience as QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking
• Able to start work immediately is preferred.

Responsibilities
About the team

The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products.

The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The work environment offers high flexibility and abundant opportunities for growth. Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience.

Quality Analyst (QA) is responsible for monitoring, evaluating, and enhancing the performance of customer service representatives in Tier 1 and Tier 2 support. This role involves analyzing interactions, identifying trends, driving improvements in customer satisfaction, and ensuring adherence to quality standards.

Key Responsibilities

1. Conduct regular audits of user interactions (emails, chats, tickets) to ensure adherence to quality standards.

2. Evaluate agents' performance based on KPIs

3. Provide detailed feedback and coaching to improve individual and team performance.

4. Identify trends, issues, and process gaps through quality monitoring and share actionable insights with stakeholders.

5. Collaborate with Training and Operations teams to align quality metrics with business goals

6. Drive quality improvement initiatives based on audit findings and customer feedback

7. Participate in calibration sessions with internal and external teams

8. Create and maintain quality reports, dashboards, and documentation

Qualifications
Minimum Qualification(s):

1. Solid experience in customer service, with at least 1–2 years in a quality assurance or analyst role

2. Strong understanding of quality assurance methodologies and customer satisfaction metrics

3. Excellent communication, coaching, and feedback skills

4. Detail-oriented with strong analytical and reporting abilities

About CapCut
CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Essential Functions/Core Responsibilities:

• Facilitates internal call monitoring, client and CSAT calibration sessions

• Completes and delivers Attainment, Calibration, and Variance reporting to

Operations, Program Management and Training relative to team and program

level results

• Audit evaluations completed by Team Leaders and/or Evaluators and provide

direct feedback to the Team Leaders and/or Evaluators to ensure scoring

accuracy

• Provides insight to Operations and Account Management relative to

improvement opportunities

• Provides recognition to high performing teams and individuals' relative

improvement in the top two success drivers for the program

• Develops rapport and strong working relationships with internal operations

and key management personnel

• Consults with Quality Management on process improvement, training,

environment, Quality and CSAT tools and analysis, recommends and initiates

appropriate change

Profile & Experience

• Bachelor's Degree in related field from a four-year college or university with

less than two years of relevant experience preferred

• Strong communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task, prioritize, and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Sense of professionalism and ability to develop relationships

• Subject matter expert for Quality related client interaction on site