475 Quality Analyst jobs in Malaysia

Quality Management Johor Bahru Full-time Malaysia Job Description

Responsibilities/ Key Activities:

• Making sure the ingredients used is on-going maintained Halal status by maintaining valid Halal certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meeting.
• Conduct periodic Halal checks at the shopfloor and related facilities.
• Connect with Jabatan Agama Islam for Halal renewal and consultation matters.
• Make timely Halal certificate renewal.
• Maintain and implement HAS Manual requirement for Johor MU.
• Support NPD and substitution ingredients Halal certificate applications
• Support any Halal requirement by customer.
• Involve new product regulatory and existing ingredients, semi FG and FG specification compliance check on periodic basis

Qualifications

• University Degree (Bachelors) or higher in Food Technology, Microbiology, Chemistry
• 2+ years experience in Manufacturing environment
• Must have Halal Certification
• Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP)
• Good communication and networking skills
• Knowledge in statistical applications Ability to problem solve with high accuracy and decision quality
• Languages: Local - Fluent; English - Intermediate

Additional Information

• Passionate, energetic & innovative work culture
• Exciting allowances to perk up your day
• Sports perks to keep you energized
• The best coffee and tea served all day in our office – or be your own Barista!

Company Description

Company Description

It’s amazing what can happen over a cup of coffee. AtJACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

It’s amazing what can happen over a cup of coffee. AtJACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

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Quality Management Masai Full-time Malaysia Job Description

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet required specifications. Provides input to the warehouse team on goods to be released for production, customer shipment, or returned to suppliers. Offers guidelines to the production team on reworking products that do not meet standards.

Responsibilities/Key Activities:

• Maintain ongoing Halal status of ingredients by ensuring valid Halal certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meetings and checks at the shopfloor and facilities.
• Coordinate with Jabatan Agama Islam for Halal renewal and consultation.
• Renew Halal certificates timely.
• Implement HAS Manual requirements for Johor MU.
• Support NPD and ingredient substitution Halal certification applications.
• Address customer Halal requirements.
• Review product regulatory compliance, including ingredients and specifications for semi-FG and FG products.
• Audit quality checks performed by Production.

Qualifications

We seek candidates with:

• Academic Background : Bachelor’s degree or higher in Food Technology, Microbiology, Chemistry, or related fields.
• Experience : Minimum 2 years in manufacturing or FMCG sectors.
• Skills : Proficiency in MS Office, knowledge of ISO/FSSC 22000, IFS, HACCP, GMP standards, statistical analysis, problem-solving, and high accuracy decision-making.
• Personal Traits : Structured, driven, energetic, with excellent communication skills and the ability to work independently or in teams.

Additional Information

If you're ready to unleash your potential at JDE Peet's, here's how to apply:

• Upload your resume (in English) via LinkedIn or our careers site.
• We will contact you within three weeks regarding the next steps.
• The process includes an online assessment and at least one interview at our Johor office.

Join a company that values your success and passion for positive change. Benefits include a vibrant work culture, allowances, sports perks, and access to great coffee and tea.

Company Description

JACOBS DOUWE EGBERTS (JDE), with over 265 years of history, is inspired by the belief in the power of coffee and tea to create a better future. Our portfolio spans over 50 brands across more than 100 markets, including L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, and others. As part of JDE Peet’s, headquartered in the Netherlands, we are committed to making a difference in every cup.

At JDE, we foster passionate, driven individuals who challenge norms and strive for mastery. Our goal is to offer a coffee & tea experience for every moment, everywhere.

#J-18808-Ljbffr

Quality Management Masai Full-time Malaysia Job Description

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet required specifications. This role is vital in monitoring, analyzing, and improving quality systems, processes, and outputs, aligning with JDE Peet’s commitment to excellence.

Responsibilities/Key Activities:

• Establish inspection plans for material evaluation based on product quality levels and AQL requirements.
• Oversee incoming material inspection, perform testing, handle non-conforming products, and initiate supplier corrective actions.
• Authorize acceptance or rejection of incoming materials based on inspection results.
• Update vendor non-conforming status and communicate with vendors to reduce defects.
• Manage material acceptance/rejection and update SAP accordingly.
• Conduct regular quality meetings and risk assessments.
• Produce reports on supplier performance and incoming quality issues.
• Coordinate with suppliers for replacements or re-inspections.
• Ensure new materials meet specifications and approved artwork.
• Plan and coordinate sample analysis and laboratory activities, including calibration and stock management.
• Support budget planning and procurement processes.
• Perform other duties as assigned to support quality functions.

Qualifications

We seek candidates with:

• A university degree in Food Technology, Microbiology, Chemistry, or related fields.
• At least 2 years of relevant experience, preferably in manufacturing or FMCG.
• Proficiency in MS Office and knowledge of quality standards (ISO, FSSC 22000, IFS, HACCP, GMP).
• Strong problem-solving skills, attention to detail, and good communication skills.

Additional Information

If you're ready to unleash your potential at JDE Peet’s, apply via our LinkedIn or careers site. Be prepared for an online assessment and interviews at our Johor office. Join a passionate team that values innovation, energy, and your growth!

Why apply?

• Dynamic work culture with exciting benefits
• Perks like allowances, sports activities, and free coffee & tea

Company Description

JDE is a leading global coffee and tea company, with a rich history of over 265 years. We offer a diverse portfolio of brands across more than 100 markets, committed to creating a better future through coffee and tea.

Join us and be part of a passionate, innovative team dedicated to making a difference every day.

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Quality Management Masai Full-time Malaysia Job Description

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet the required specifications. Provides input to the warehouse team on which goods to release for production, customer shipment, or return to suppliers. Offers guidelines to the production team on reworking products that do not meet specifications.

Responsibilities/Key Activities:

• Ensure ingredients maintain ongoing Halal status by securing valid certificates from suppliers.
• Uphold plant Halal practices.
• Conduct periodic Halal Committee meetings and checks at the shopfloor and related facilities.
• Coordinate with Jabatan Agama Islam for Halal renewal and consultation.
• Ensure timely renewal of Halal certificates.
• Maintain and implement HAS Manual requirements for Johor MU.
• Support NPD and ingredient substitution Halal certificate applications.
• Assist with customer Halal requirements.
• Review new product regulations and ingredient, semi-FG, and FG specifications periodically.
• Audit quality checks performed by Production.

Qualifications

We are looking for innovative individuals eager to learn:

• Academic Background: University Degree (Bachelors) or higher in Food Technology, Microbiology, Chemistry, or related fields.
• Experience: Minimum 2 years in a manufacturing or FMCG environment.
• Skills:
• Proficiency in MS Office (Excel, Outlook, Word)
• Knowledge of quality and food safety standards (ISO, FSSC 22000, IFS, HACCP, GMP)
• Ability to apply statistical tools and problem-solving skills with high accuracy
• Service-oriented, discreet, proactive in problem-solving

Personal Traits: Structured approach, energetic, excellent communication skills, capable of working independently and in teams.

Additional Information

Ready to unleash your potential with JDE Peet's? To apply:

• Upload your resume (in English) via our LinkedIn or career site application form.
• Expect to hear from us within three weeks regarding next steps.
• The process includes an online assessment and at least one interview at our Johor office.

Join a coffee & tea company that values your success and passion for positive change. Why apply?

• Innovative work culture
• Exciting allowances
• Sports perks
• Enjoy coffee and tea all day or become your own Barista!

Company Description

JACOBS DOUWE EGBERTS (JDE) has been inspiring coffee and tea lovers for over 265 years. With a presence in over 100 markets and a portfolio of more than 50 brands, we aim to create a better future through our products. Part of JDE Peet’s, headquartered in the Netherlands, we are committed to making every coffee and tea moment special. We pride ourselves on a passionate, driven team that challenges the status quo and aims for mastery in everything we do. Our vision is to be Made to Stand Out, bringing coffee and tea moments to everyone worldwide.

#J-18808-Ljbffr

Overview

Quality Analyst position at Concentrix in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The role assists and provides support to ensure all advisors operate at optimal efficiency. It involves measuring transactions and activities to gauge quality levels, ensuring service standards exceed guest expectations. The QA educates advisors on effective handling of transactions to deliver an optimal customer experience and conducts coaching and feedback sessions to develop professionalism.

Responsibilities

• Handle all quality related work/assignments/projects given by the HOD.
• Provide side-by-side coaching/audits for all Executives.
• Live call monitoring for relevant cases that need immediate attention.
• Conduct audits and monitoring for calls/emails for all campaigns.
• Achieve measurable targets of at least 10 transaction monitoring per agent per month across live chats, emails and calls.
• Define action plans and implement processes to ensure targets and goals are met.
• Achieve audit/score targets and drive continuous growth in Quality Assurance across supporting countries.
• Coach, monitor, mentor and develop Executives to excel in performance and maintain quality.
• Generate and maintain daily quality reports.
• Analyze CSAT and DSAT for continuous service improvement.
• Perform critical and non-critical attributes reduction analysis.
• Suggest improvements to processes and documents for implementation and maintenance.
• Coordinate motivation and engagement activities.
• Proofread reports/presentations/emails to ensure they conform to guidelines.
• Conduct trainings for new hires and refresher courses.
• Continuously refine the QA form to meet center growth and changing needs.

Requirements

• Minimum 2 years of working experience in the related field.
• Professional Certificate, Diploma, or Bachelor’s Degree in any field.
• Preferably Junior Executives specializing in Quality Control/Assurance or equivalent.
• Excellent verbal and written English communication skills; bilingual in English and Bahasa is preferred.
• Self-motivated with the ability to work remotely and under pressure.
• Ability to work independently and be detail-oriented.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Business Development, and Quality Assurance

Industries

• Food and Beverage Services, IT Services and IT Consulting, and Telecommunications

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on

Advancing what matters The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Job Title: (Japanese Language) Quality Analyst Job Type: Permanent Job Requirements Bachelor Degree in Computer Science or equivalent 3+ years working experience in Service Desk environment; Have received award for call handling or agent award or team award is desirable but not essential; A technical qualification is required Ability to speak and write well in English Experience in conducting call/ticket monitoring preferred Responsibilities Be accountable and ensure targeted calls/tickets per agent are monitored on a monthly level, as well as to coach the agents based on the findings. Document the scorings for all agents into the score sheet and ensure scores entered are based on the element definition handbook. Prepare the monthly management report on call/ticket quality for overall service desk with a trending analysis. Chair the monthly meeting with Team Leads and Operations Manager on the call/ticket quality performance for each account together with trending and improvement plans. To conduct call/ticket quality element training for new hires of Global Service Desk. Identify area of improvement and implement service improvement program to constantly improve the service quality of Global Service Desk To maintain and to practice efficient housekeeping on Quality Units Knowledge Base. Maintain good liaison with other delivery groups and teams; To participate and execute internal audits as per QMR/ISMR guidance. Maintain an effective understanding of the customers’ business, business requirements, and IT needs. To execute customer satisfaction surveys as per the process Execute CAR/PAR if any agents failed their call/ticket quality target. Execute WASP audits and ensure the document management process is being adhered. To conduct training pertaining to call/ticket quality and ISO awareness to agents as required. To be involved in new process implementation in order to understand the changing circumstances of Global Service Desk and ensure during audits this has been looked upon.

Lead and motivate the agents in regards to quality outputs Provide advice to the agents based on the findings of call/ticket quality; Ensure effective communication across teams utilizing appropriate material; Coach, develop and motivate agents for quality deliverables in regards to calls/tickets handled; Perform call shadowing and additional coaching during the take on of new/ incremental business; Plan and schedule training as and when required; Provide on-the-job training on call/ticket quality and coaching to a team where this is appropriate and needed;

Drive the business Assist project manager(s) for specific projects where scope is appropriate and relevant; Conduct regular meetings with Team Leaders and Managers to monitor and review call/ticket quality performance and to ensure teams within the group are working well across one another ensuring the Head of Operations Manager is kept informed as necessary; Produce regular monthly reports in predefined format to the Head of Operations and Operations Manager #LI-Malaysia Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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Quality Management Johor Bahru Full-time Malaysia Job Description Responsibilities/ Key Activities:

Making sure the ingredients used is on-going maintained Halal status by maintaining valid Halal certificates from suppliers.

Uphold plant Halal practices.

Conduct periodic Halal Committee meeting.

Conduct periodic Halal checks at the shopfloor and related facilities.

Connect with Jabatan Agama Islam for Halal renewal and consultation matters.

Make timely Halal certificate renewal.

Maintain and implement HAS Manual requirement for Johor MU.

Support NPD and substitution ingredients Halal certificate applications

Support any Halal requirement by customer.

Involve new product regulatory and existing ingredients, semi FG and FG specification compliance check on periodic basis

Qualifications

University Degree (Bachelors) or higher in Food Technology, Microbiology, Chemistry

2+ years experience in Manufacturing environment

Must have Halal Certification

Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP)

Good communication and networking skills

Knowledge in statistical applications Ability to problem solve with high accuracy and decision quality

Languages: Local - Fluent; English - Intermediate

Additional Information

Passionate, energetic & innovative work culture

Exciting allowances to perk up your day

Sports perks to keep you energized

The best coffee and tea served all day in our office – or be your own Barista!

Company Description Company Description

It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

It’s amazing what can happen over a cup of coffee. At JACOBS DOUWE EGBERTS (JDE) , we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.

#J-18808-Ljbffr

Overview

Quality Analyst position at Concentrix in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The role assists and provides support to ensure all advisors operate at optimal efficiency. It involves measuring transactions and activities to gauge quality levels, ensuring service standards exceed guest expectations. The QA educates advisors on effective handling of transactions to deliver an optimal customer experience and conducts coaching and feedback sessions to develop professionalism. Responsibilities

Handle all quality related work/assignments/projects given by the HOD. Provide side-by-side coaching/audits for all Executives. Live call monitoring for relevant cases that need immediate attention. Conduct audits and monitoring for calls/emails for all campaigns. Achieve measurable targets of at least 10 transaction monitoring per agent per month across live chats, emails and calls. Define action plans and implement processes to ensure targets and goals are met. Achieve audit/score targets and drive continuous growth in Quality Assurance across supporting countries. Coach, monitor, mentor and develop Executives to excel in performance and maintain quality. Generate and maintain daily quality reports. Analyze CSAT and DSAT for continuous service improvement. Perform critical and non-critical attributes reduction analysis. Suggest improvements to processes and documents for implementation and maintenance. Coordinate motivation and engagement activities. Proofread reports/presentations/emails to ensure they conform to guidelines. Conduct trainings for new hires and refresher courses. Continuously refine the QA form to meet center growth and changing needs. Requirements

Minimum 2 years of working experience in the related field. Professional Certificate, Diploma, or Bachelor’s Degree in any field. Preferably Junior Executives specializing in Quality Control/Assurance or equivalent. Excellent verbal and written English communication skills; bilingual in English and Bahasa is preferred. Self-motivated with the ability to work remotely and under pressure. Ability to work independently and be detail-oriented. Seniority level

Mid-Senior level Employment type

Full-time Job function

Customer Service, Business Development, and Quality Assurance Industries

Food and Beverage Services, IT Services and IT Consulting, and Telecommunications

#J-18808-Ljbffr

Quality Management Masai Full-time Malaysia

Job Description

The Quality Analyst is responsible for performing quality checks on received and produced goods to ensure products meet required specifications. Provides input to the warehouse team on goods to be released for production, customer shipment, or returned to suppliers. Offers guidelines to the production team on reworking products that do not meet standards. Responsibilities/Key Activities: Maintain ongoing Halal status of ingredients by ensuring valid Halal certificates from suppliers. Uphold plant Halal practices. Conduct periodic Halal Committee meetings and checks at the shopfloor and facilities. Coordinate with Jabatan Agama Islam for Halal renewal and consultation. Renew Halal certificates timely. Implement HAS Manual requirements for Johor MU. Support NPD and ingredient substitution Halal certification applications. Address customer Halal requirements. Review product regulatory compliance, including ingredients and specifications for semi-FG and FG products. Audit quality checks performed by Production. Qualifications

We seek candidates with: Academic Background : Bachelor’s degree or higher in Food Technology, Microbiology, Chemistry, or related fields. Experience : Minimum 2 years in manufacturing or FMCG sectors. Skills : Proficiency in MS Office, knowledge of ISO/FSSC 22000, IFS, HACCP, GMP standards, statistical analysis, problem-solving, and high accuracy decision-making. Personal Traits : Structured, driven, energetic, with excellent communication skills and the ability to work independently or in teams. Additional Information

If you're ready to unleash your potential at JDE Peet's, here's how to apply: Upload your resume (in English) via LinkedIn or our careers site. We will contact you within three weeks regarding the next steps. The process includes an online assessment and at least one interview at our Johor office. Join a company that values your success and passion for positive change. Benefits include a vibrant work culture, allowances, sports perks, and access to great coffee and tea. Company Description

JACOBS DOUWE EGBERTS (JDE), with over 265 years of history, is inspired by the belief in the power of coffee and tea to create a better future. Our portfolio spans over 50 brands across more than 100 markets, including L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, and others. As part of JDE Peet’s, headquartered in the Netherlands, we are committed to making a difference in every cup. At JDE, we foster passionate, driven individuals who challenge norms and strive for mastery. Our goal is to offer a coffee & tea experience for every moment, everywhere.

#J-18808-Ljbffr