158 Qa Specialist jobs in Malaysia

QA Specialist (Customer Service)

Sungai Petani, Kedah SummitNext

Posted 11 days ago

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Join to apply for the QA Specialist (Customer Service) role at SummitNext

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as QA Specialist , providing outstanding support to our renowned clients in the E-Commerce sector with outstanding service and professionalism.

Position

Quality Assurance Specialist (English & Malay, written & Verbal, On-site)

Key Responsibilities

  • Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
  • Identify trends, issues, and areas for improvement in customer service delivery.
  • Develop and recommend process improvements to enhance customer satisfaction and performance.
  • Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
  • Provide feedback, coaching, and training to customer service agents based on performance evaluations.
  • Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
  • Assist in the development and implementation of customer service policies
  • Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement


Job Requirements

  • Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
  • Certification in Quality Assurance or related field is an advantage
  • Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
  • Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
  • Familiarity with customer relationship management (CRM) systems and relevant software tools.
  • Attention to detail and excellent analytical skills to identify patterns and issues.
  • Ability to work independently and as part of a team to meet deadlines and achieve goals.


Job Type

  • Full time
  • 5 days a week


Salary

  • Basic: RM3,300 - RM 3,800


Benefits

  • EPF & SOCSO
  • Birthday Leave
  • Maternity Leave
  • Annual Leave
  • Career advancement opportunities
  • Professional development programs


Expected Start Date

  • Immediately


Find Out More About Us

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Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance
  • Industries Outsourcing and Offshoring Consulting

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【PCB Business Group】Express of Interests - Quality Assurance Engineer / Process Engineer / Mechanical Design Engineer / Sales Representative (Based in Malaysia)

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Specialist, QA

Ansell

Posted 11 days ago

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Job Description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell .

Ansell is looking for a QA Specialist to join our team in Cyberjaya.

In this position you will play a vital role in Carry out QA activities as assigned in supporting organizational goals. This position will be responsible for onsite /virtual product inspection /audit, supplier audit, product sample evaluation and side by side comparison, and additional assignments such as multi-sources product evaluation and trending analysis, COA review, coordinating Change Control and implementation process, and/or as assigned by QA Manager and/or QARA Director.

What benefits and opportunities does Ansell offer?

  • Competitive compensation plan, including a performance based annual incentive.

  • Flexible and hybrid work model.

  • A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.

  • Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.

  • Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?

1. Onsite /virtual product inspection /surveillance /audit:
a. Perform product inspections and Quality audits of Ansell’s Manufacturing Partners.
The duties include:
b. Perform onsite /virtual inspection and testing of finished product to ensure
conformance to the agreed specifications, and maintain appropriate records.
c. The testing includes (but not limited to):
i. Water leak test
ii. Physical dimension measurements (length, width, thickness & weight)
iii. Physical properties measurements (Elongation, Modulus, Tensile Strength,
Force at break)
iv. Visual inspection (glove and packaging)
v. Packaging & labelling Quality
vi. Packing quality
vii. Glove durability test
viii. White residue /IPA and Foaming test
ix. Container loading (as needed)
x. Ash (filler check) to be performed by SA lab
xi. Etc. (as assigned by QA Manager /Director, from time to time)
d. Analyse test results of supplier’s Certificate of Analysis
e. Prepare trending charts for routine monitoring & conduct comparison analysis

f. Analyse test results and trends, and make comments and recommendations
g. Prepare inspection report and update quality dashboard
h. When necessary correlate localfactory test results with inhouse lab results and assist
in identifying and correcting unexplained data discrepancies
i. Identify production that deviates from historical trends, even if it still is within
specification
j. Work onsite with Manufacturing Partners to correct product quality and/or
manufacturing process related issues, including onsite verification of corrective
actions triggered from PQC/SCAR.
k. Work on special projects as needed

2. Supplier audit
a. Perform suppliers’ quality system audit and/or surveillance per ISO 9001, ISO13485,
US FDA 21 CFR 820 Quality System Regulation and Canada Medical Device Regulation
SOR/98-282.
b. Work with Manufacturing Partners to correct product quality and/or manufacturing
process related issues, including onsite verification of corrective actions triggered
from supplier audit finding.

3. Sample Evaluation
Assist in the product evaluation /qualification and set-up of new products and/or new
suppliers. Perform product testing, provide side by side product comparison reports, provide
analysis comments /recommendations, and highlighting product performance variation of new sourcing options or new potential products.

4. Sample Evaluation – multi-sources product
Assist in the product evaluation, comparison and trending analysis of multi-sources products. Perform product testing, provide side by side product comparison reports, provide analysis comments /recommendations, and highlighting product variation if any.

5. Change Control
Coordinate suppliers’ change request by initiating Change Control record in TWD, coordinate with PPM, RA, QA and MP to ensure the required aspects are carried out, reviewed and approved prior to implementation. Compile the necessary supporting test reports and documentation for CRB review /approval and carry out verification /effectiveness check of the change.

6. COA review
To review Certificate of Analysis (COA) as assigned, to ensure the shipment goods conforms to the product specification. Sign off COA and report OOS/OOC (if any) to QAM.

7. Other QA task(s) as assigned by QA Manager and/or Director.

What will you bring to Ansell?

  • Bachelor Degree or equivalent collage education (in chemistry /polymer science) preferred; High School education accepted with sufficient work experience in QA, RA and QMS management.

  • Working experience in Quality Management System (manufacturing) ISO9001, ISO13485 and MDSAP, US FDA QSR and CFR 21, and Supplier QARA Management Systems.

  • Working experience in Medical Device QARA i.e. EN MDR and PPE regulations, all regional /country MD regulations including gloves standards i,e, ASTM, EN, ISO, JIS, TGA, GB & etc.

  • Working experience in Glove manufacturing /Glove R&D preferred.

  • Communicate fluently (oral & written) in English (required). Bahasa Malaysia (preferred), Chinese / Mandarin (preferred)

  • Good written English with technical writing / reporting skills

  • High Computer Literacy, specifically in MS Excel (particularly data trending and analysis), MS Word, MS PowerPoint, MS Access experience also preferred

  • Analytical thinking and problem solving ability

  • Ability to analyse & make comments /recommendations

  • Able to work independently with minimal supervision

  • Flexible in job rotation

Join us to lead the world to a safer future, apply today !

Equal Opportunity Employer

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Our Commitment to Belonging and Inclusion

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

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Regulatory Compliance Lead

Kuala Lumpur, Kuala Lumpur Myboost

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Entity Field: Axiata Digital Capital (Malaysia)

Regulatory Compliance Lead

Boost is the fintech arm of Axiata that unifies financial services spanning payments, micro-financing, micro-insurance, cross-border content services and merchant solutions. We combine best-in-class software, in-house data and AI to meet the growing and diverse needs of our customers and merchants across the region, with the aim of becoming a full-spectrum fintech player in Southeast Asia. Our businesses are streamlined into five core brands:

  • Boost Life - The Boost eWallet & Lifestyle business that focuses on consumer lifestyle offerings such as online and offline retail payments, bill settlement, insurance and transportation & transit use cases with new features constantly introduced.
  • Boost Biz - The merchant business that offers a payment platform for enterprises of all sizes, business tools and digitalisation solutions.
  • Boost Credit - Formerly Aspirasi, it houses the micro-financing & micro-insurance business and is a pioneering Digital Alternative financier in Malaysia and Indonesia.
  • Boost Connect - Formerly Apigate, Boost Connect is a global digital monetization and customer growth payment platform ecosystem provider with innovative products and services.
  • Boost Indonesia - Formerly Aspirasi Indonesia, is providing micro-financing business and digital merchant business for various sizes of enterprises (formerly Boost Indonesia) in Indonesia.

Strategic Role

Support Head of Risk and Compliance in ensuring optimal regulatory outcomes for Boost group of companies in relation to digital financial-related services, through regulatory advice, strategic regulatory planning and effective stakeholder management

Functional Role

Ensure compliance with regulatory requirements at Boost Credit (supporting across Boost group of companies and in particular digital financial-related services), through tracking, monitoring and reporting of compliance as well as engagement with internal and external stakeholders

This role is within Boost Credit and functionally reports to the Head of Risk and Compliance.

The Role

Strategic:

Support the Boost Credit regulatory function, in the following areas:

  • Research and develop advocacy initiatives, submissions and negotiating positions together with key stakeholders such as Government, regulatory authorities and industry players
  • Develop a Regulatory Roadmap and Regulatory Action Plan to support digital services strategy
  • Facilitate appropriate initiatives to coordinate regulatory approaches to digital services across Boost Credit including improving overall knowledge of regulatory issues and formulating aligned advocacy positions on regulatory issues
  • Develop and implement engagement plans to secure positive and optimal regulatory outcomes for Boost Credit in relation to digital services, and playing a significant role in shaping regulatory developments in relation to digital services within the region and internationally;
  • Monitoring regulatory initiatives relating to digital services undertaken by regulatory authorities and other relevant stakeholders to obtain an overview of regulatory issues, together with associated risk, impact and action to be taken

Functional:

  • Manage Boost Credit's compliance with legal, regulatory and licensing conditions including data protection, anti-money laundering and anti-bribery and corruption requirements, supported by available frameworks and resources from the broader Axiata group, by, among other things:
  • Identify, tracking and monitoring of regulatory approvals/ notifications needed
  • Prepare submissions to secure/renew/maintain the relevant approvals, licenses etc
  • Prepare responses to queries from regulators necessary to ensure regulatory compliance
  • Implement initiatives to ensure compliance, such as data protection, anti-money laundering, or anti-bribery policies, processes or procedures (this may include conducting activities such as AMLCFT screening, transaction monitoring and reporting)
  • Ensure staff are adequately trained in matters such as data protection, anti-money laundering and anti-bribery and corruption
  • Manage reviews or assurance processes where required
  • Coordinate, support and work together with existing functions on regulatory and compliance matters to ensure they are holistically and adequately addressed
  • Monitor regulatory and compliance developments and providing updates

Key Result Areas

  • Regulatory affairs and policy support for Boost Credit
  • Compliance with legal and regulatory requirements and licensing conditions

Requirements

  • A Bachelor’s or Master’s Degree in Business/Finance/Law or other relevant qualification
  • Minimum 6 – 8 years’ experience in in-house advisory, compliance, regulatory or consulting work preferably in the financial services or related industry
  • Excellent communication, stakeholder management and people skills
  • Strong compliance, internal controls & regulatory reporting
  • Working knowledge of banking & financial services, moneylender and data protection regulatory regimes
  • Familiar with related disciplines such as digital or financial inclusion policy, data protection principles etc. will be a high advantage
  • Experience working in a fluid/ fast-moving environment/ start-up will be an advantage
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Manager, Regulatory Compliance

Petaling Jaya, Selangor MCIS LIFE

Posted 9 days ago

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MCIS Life stays true to the essence of life and medical insurance; the idea that one person can make a difference in the lives of others. Our brand promise, #PeopleHelpingPeople , encapsulates that ethos. We cultivate trustworthy, caring, and respectful relationships with our customers. Motivated by their future security, we embrace a progressive mindset and innovative thinking. Through family-minded insurance products, we forge a path toward a brighter tomorrow.

WHY JOIN US?

Step forward and take charge of your career!

Aside from being firm believers in helping people secure their financial future, we believe our people are our greatest assets. With #PeopleHelpingPeople as the core of our brand, we want to help our people by taking their needs into account as well.

Roles & Responsibilities:

  1. To act as the business contact person relating to regulatory compliance matters.
  2. Assist Head Regulatory and Market Conduct:
  • Provide compliance assistance and advisory support to business units.
  • Conduct compliance reviews to determine the level of compliance against applicable regulatory requirements.
  • Oversee/perform gap analysis on new/ revised regulatory requirements (e.g., BNM’s policy document) to ascertain impact to the Company’s policies, procedures, and business practices, and monitor that any necessary mitigation action plan is carried out.
  • Develop, implement, and oversee control testing processes to ensure compliance with regulatory requirements and internal policies.
  • Track and monitor the effectiveness of controls within the business and ensure gaps identified are closed within agreed timelines. Analyze testing results and provide recommendations for improvement.
  • Maintain accurate and up-to-date documentation of control testing processes, results, and corrective actions.
  • Responsible for overseeing and managing compliance-related projects within the organization. Work closely with stakeholders to ensure projects are aligned with regulatory requirements.
  • Compile and coordinate regulatory requests, including the compilation of documents for supervisory assessment.
  • Conduct training/briefings to relevant staff on regulatory matters and conduct compliance awareness programs.
  • Prepare compliance reports or updates, e.g., reporting to Management Compliance Committee, Board.
  • Oversee and manage compliance-related projects across the organization, ensuring alignment with regulatory requirements, internal policies, and industry best practices.
  • Monitor developments in regulatory requirements and disseminate updates to Senior Management, management, and staff where relevant.
  • Provide regular reporting and undertake any other assignments as requested by the Head of Regulatory Compliance and Market Conduct or Chief Compliance Officer.
  • Join MCIS Life: Make a Meaningful Impact

    Join MCIS Life for a rewarding career where you can make a meaningful impact on the lives of others. We are seeking driven individuals eager to contribute to our high-performance culture through our S.A.A.T. strategy, encapsulated in our motto: 'Every Second Unlocks a New You: Transforming Attitudes and Shaping the Right Mindset.'

    At MCIS Life, we believe our people are our greatest assets, and we are committed to fostering an inclusive environment that empowers you to grow and succeed. We prioritize creating a diverse, equitable, and inclusive workplace where every employee feels valued and respected, ensuring equal opportunities for professional growth and development. Diversity is celebrated as a source of strength and innovation, and we are dedicated to ongoing efforts to eliminate discrimination, bias, and harassment in all its forms.

    If our mission and your mission align, please apply:

    How do your skills match this job? How do your skills match this job?

    Sign in and update your profile to get insights.

    Your application will include the following questions:

    • What's your expected monthly basic salary?
    • Which of the following types of qualifications do you have?
    • How many years' experience do you have as a Regulatory Compliance Manager?
    • How many years' experience do you have in the insurance industry?

    While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, which means putting people first.

    Accordingly, we’re looking for people who share this same attitude.

    At MCIS Insurance, we provide an atmosphere of inclusion, collaboration, and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills, and talents. Our people are the driving force behind the company; it is their commitment and passion that lend to the continuous success of our business.

    As a member of the Sanlam Group, MCIS Insurance works closely with its parent company while allowing inter-company career opportunities across the Group, in offices around the world. The Sanlam Group is a South Africa-based fully-diversified financial services company, which includes insurance, financial planning, retirement, trust, wills, short-term insurance, asset management, capital market activities, investment, and wealth.

    STEP UP & TAKE CHARGE OF YOUR CAREER

    While we’re in the business of helping people secure their financial future, we don’t forget our own people too, for we believe they are our greatest assets. We pride ourselves in being customer-centric, which means putting people first.

    Accordingly, we’re looking for people who share this same attitude.

    At MCIS Insurance, we provide an atmosphere of inclusion, collaboration, and innovation that enables individuals to contribute to the overall success of the business through their unique strengths, skills, and talents. Our people are the driving force behind the company; it is their commitment and passion that lends to the continuous success of our business.

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Specialist, Regulatory Compliance Advisory

Kuala Lumpur, Kuala Lumpur RHB Banking Group

Posted 11 days ago

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Specialist, Regulatory Compliance Advisory

Join to apply for the Specialist, Regulatory Compliance Advisory role at RHB Banking Group

Specialist, Regulatory Compliance Advisory

Join to apply for the Specialist, Regulatory Compliance Advisory role at RHB Banking Group

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  • Provide advisory to business and functional groups on compliance related matters.
  • Update business and functional groups on new and revised Regulatory Policy/Guidelines via briefing, email, etc.
  • Develop, review and update of compliance documents e.g. Group Compliance Framework & Policy, Group FATCA and CRS Policy, Functional Manual, etc.
  • Perform Self-Assessment Checklist on policy/guidelines issued by Regulators
  • Manage and escalate BNM’s request via Kijangnet/BNM website, email on the regulations requirement and feedback (e.g exposure draft, notification, surveys) and track the completion timeline.
  • Manage, escalate and attend queries received from Branches via Compliance Helpdesk and ensure it is attended on timely manner.
  • Preparation of compliance report on new/revised guidelines for submission to relevant committees and Board eg. monthly compliance report, etc.
  • Provide briefing/training to Compliance FGs/FAs, business and functional groups, branches on compliance documents (framework, policy, guidelines) FEP, FATCA, CRS, etc when required.
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Legal

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Senior Manager, Regulatory Compliance APJ

Petaling Jaya, Selangor SYNNEX

Posted 6 days ago

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Job Purpose:

Management of all matter related to regulatory compliance with all applicable import and export laws, regulations, and controls in Asia Pacific, plus United States reexport laws and regulations. This position will serve as in-house expert and technical resource for all regulatory compliance matters related to international trade export and import/customs and will provide operational and transactional level support. Management of the regulatory compliance processes at satellite offices and home site; Monitor changes in relevant governmental trade regulations and legislation; Recommend changes to Corporate Policy, process, and procedures. Oversee the implementation of system, operational or process changes if/as required. Proactively teams with sales, logistics, product marketing, purchasing, and other groups to ensure compliance with regulations. Serves as an in-house expert to address regulatory compliance export/reexport licensing activities in all Asia Pacific subsidiaries.

Responsibilities:
  • Manage week-to-week/month-to-month activities of direct personnel; Management of a staff of 3 - 8 employees/contractors and managers including remote employees. Monitors performance to ensure compliance with departmental SLA's and with appropriate regulations. Develops and monitors proper metrics to measure the health and compliance of the department. Develops employees both technically and in terms of leadership skills; Develops and implements policies, procedures, and training programs; maintains the accuracy of policies, procedures, and training programs against regulatory changes.
  • Compliance data management; Responsible for the determination/coordination of TD SYNNEX's products classification, valuation, country of origin, and other government agency requirements. Ensure the merging of multiple ERP systems will not have a negative effect on overall compliance.
  • Direction / Oversight of APJ export operations / US re-export license program for APJ subsidiaries. This will include some international license/authorization management.
  • Project Management including implementation of reporting program to monitor, track and report progress of addressing compliance gaps, process improvement initiatives and upcoming program changes. Monitors activities of the distribution centers to optimize compliance. Performs periodic on-site reviews of the distribution centers activities related to the handling of international movement of products.- Management of responses to formal inquiries from governmental entities pertaining to TD SYNNEX's activities.- Conducts audits and reviews of the APJ regulatory compliance activities; identifies compliance issues and assists with development of corrective action plans; follows-up with senior management on the progress against the corrective action plans.- Interacts with senior management of domestic and foreign business units on matters related to investigations and audits.
  • Other Duties & Responsibilities: Additional duties as assigned. Meets attendance and punctuality standards. Minimum business travel.
Knowledge, Skills and Experience:
  • >5 to 8 Years of relevant work experience
  • >3 to 5 Years of experience directly managing / supervising employees
  • Some college degree required
  • Bachelor's degree is preferred
  • Customs / Trade Compliance Certifications Preferred but Not Required
  • Indepth understanding of international trade compliance.
  • Strong competence to interact with all levels of managment.
  • Excellent communication skills, verbal and written .
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Possesses strong multi-cultural interpersonal skills.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to perform basic mathematical calculations.
  • Proven leadership and team development capabilities.

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

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Senior Manager, Governance & Regulatory Compliance

Negeri Sembilan, Negeri Sembilan RAZER (ASIA-PACIFIC) PTE. LTD.

Posted 7 days ago

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This role is a hybrid of governance leadership and regional compliance execution. The candidate is responsible for overseeing the compliance framework in Singapore and supporting regional governance across Southeast Asia, ensuring alignment with regulatory requirements from MAS, BNM and BOT and other relevant payments regulations, where necessary. The role combines strategic oversight with hands-on regulatory engagement, quality assurance, and stakeholder management.

This role provides strategic oversight, collaborates with key stakeholders, and ensures Fraud, AML, CFT & CPF policies and procedures align with statutory requirements such as MAS, BNM, and BOT.

1. Governance & Policy Oversight

  • Develop, implement, and maintain Fraud, AML, CFT and CPF policies, procedures, and governance frameworks.
  • Establish governance standards for AML, CFT and CPF risk management and regulatory reporting.
  • Ensure compliance with regulatory requirements from MAS, BNM, BOT, and other relevant authorities.
  • Monitor regulatory developments and assess their impact on Razer Gold’s compliance framework.

2. MLRO & Regulatory Reporting

  • Provide governance oversight and guidance to in-country MLROs to ensure regulatory compliance and effective risk management.
  • Support in-country MLROs in the timely and accurate submission of regulatory reports including Suspicious Transaction Reports (STRs), risk assessments, and regulator-related disclosures.
  • Act as a key liaison with regional regulators and law enforcement agencies on AML/CFT governance matters.
  • Oversee AML, CFT and CPF governance reporting to senior management ensuring consistency across jurisdictions.
  • Ensure timely and accurate regulatory reporting, including STRs and prudential reporting.
  • Act as key MLRO and Compliance lead with the MAS on its PSA license compliance matters

3. Audit & Investigations

  • Manage regulatory audits, internal compliance reviews, and independent assessments related to AML, CFT and CPF across covered jurisdictions
  • Coordinate responses to audit findings and oversee the implementation of corrective actions across multiple countries.
  • Ensure the effectiveness of AML, CFT and CPF controls through regular testing, assurance processes, and ongoing monitoring.

4. Training & Awareness

  • Develop and implement Fraud, AML, CFT and CPF governance training programs for relevant teams across Thailand, Singapore, Malaysia, and other jurisdictions.
  • Promote a strong Fraud, AML, CFT and CPF compliance culture and risk-awareness mindset at both regional and country levels.

5. Quality Assurance & Risk Monitoring

  • Perform quality assurance reviews and compile findings for internal committees.

6. Stakeholder Management

  • Collaborate with Financial Crime Compliance teams to ensure governance requirements are consistently met across different markets.
  • Work closely with Business, Risk, and Legal teams to maintain a cohesive governance strategy.
  • Engage with regulators, industry bodies, and financial crime networks to stay updated on best practices and regulatory expectations in covered regions.

Requirements:

  • Bachelor’s degree from a recognised university, with at least 8 years of experience in a compliance-related function, preferably at a managerial level.
  • • Strong understanding of MAS PSA regulations;
  • • Familiarity with BNM and BOT is a plus.
  • • Certification in Compliance or Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT) is an added advantage.
  • • Prior experience in the payment or banking industry in areas such as Fraud, compliance, risk management, legal, audit, or operations.
  • • Ability to evaluate and advise on the impact of different courses of action, considering their wider implications on business activities.
  • • Skilled in collaborating across multiple business units and engaging with stakeholders at all levels.
  • Strong multitasking and prioritisation skills, with the ability to work in a fast-paced environment and meet deadlines.
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Senior Manager, Regulatory Compliance APJ

Petaling Jaya, Selangor Tec D Malaysia

Posted 11 days ago

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Job Description

Senior Manager, Regulatory Compliance APJ

Join to apply for the Senior Manager, Regulatory Compliance APJ role at Tec D Malaysia

Senior Manager, Regulatory Compliance APJ

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Job Purpose:

Management of all matter related to regulatory compliance with all applicable import and export laws, regulations, and controls in Asia Pacific, plus United States reexport laws and regulations. This position will serve as in-house expert and technical resource for all regulatory compliance matters related to international trade export and import/customs and will provide operational and transactional level support. Management of the regulatory compliance processes at satellite offices and home site; Monitor changes in relevant governmental trade regulations and legislation; Recommend changes to Corporate Policy, process, and procedures. Oversee the implementation of system, operational or process changes if/as required. Proactively teams with sales, logistics, product marketing, purchasing, and other groups to ensure compliance with regulations. Serves as an in-house expert to address regulatory compliance export/reexport licensing activities in all Asia Pacific subsidiaries.

Responsibilities:

  • Manage week-to-week/month-to-month activities of direct personnel; Management of a staff of 3 - 8 employees/contractors and managers including remote employees. Monitors performance to ensure compliance with departmental SLA's and with appropriate regulations. Develops and monitors proper metrics to measure the health and compliance of the department. Develops employees both technically and in terms of leadership skills; Develops and implements policies, procedures, and training programs; maintains the accuracy of policies, procedures, and training programs against regulatory changes.
  • Compliance data management; Responsible for the determination/coordination of TD SYNNEX's products classification, valuation, country of origin, and other government agency requirements. Ensure the merging of multiple ERP systems will not have a negative effect on overall compliance.
  • Direction / Oversight of APJ export operations / US re-export license program for APJ subsidiaries. This will include some international license/authorization management.
  • Project Management including implementation of reporting program to monitor, track and report progress of addressing compliance gaps, process improvement initiatives and upcoming program changes. Monitors activities of the distribution centers to optimize compliance. Performs periodic on-site reviews of the distribution centers activities related to the handling of international movement of products.- Management of responses to formal inquiries from governmental entities pertaining to TD SYNNEX's activities.- Conducts audits and reviews of the APJ regulatory compliance activities; identifies compliance issues and assists with development of corrective action plans; follows-up with senior management on the progress against the corrective action plans.- Interacts with senior management of domestic and foreign business units on matters related to investigations and audits.
  • Other Duties & Responsibilities: Additional duties as assigned. Meets attendance and punctuality standards. Minimum business travel.

Knowledge, Skills and Experience:

  • >5 to 8 Years of relevant work experience
  • >3 to 5 Years of experience directly managing / supervising employees
  • Some college degree required
  • Bachelor's degree is preferred
  • Customs / Trade Compliance Certifications Preferred but Not Required
  • Indepth understanding of international trade compliance.
  • Strong competence to interact with all levels of managment.
  • Excellent communication skills, verbal and written .
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Possesses strong multi-cultural interpersonal skills.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to perform basic mathematical calculations.
  • Proven leadership and team development capabilities.

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales
  • Industries IT Services and IT Consulting

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Regulatory Compliance Associate (Mandarin Speaker)

Kuala Lumpur, Kuala Lumpur Accenture Southeast Asia

Posted 11 days ago

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Job Description

Regulatory Compliance Associate (Mandarin Speaker)

Join to apply for the Regulatory Compliance Associate (Mandarin Speaker) role at Accenture Southeast Asia

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Role Purpose:

The primary role is to review and investigate system alerts through preliminary review to determine if there is any unusual activity or discrepancies. The Associate validates the usefulness of the alerts by utilizing internal system data sources to establish whether the transaction behavior is lawful and non-suspicious. The findings must be summarized clearly and concisely with evidences, ensuring work is completed according to established procedures and standards.

Responsibilities:
  • Review transactions/alerts and escalate to Level 2 if unusual activity is indicated
  • Build knowledge on Fraud and Anti-Money Laundering trends
  • Adhere to process requirements and established standards
  • Complete tasks independently within the set timeframes
  • Maintain productivity and quality standards
  • Accurately update data requirements in a timely manner
  • Follow organizational policies and rules
  • Develop expertise in Fraud, AML, and Customer Experience domains
  • Collaborate with team members and handle additional responsibilities as needed
  • Respond to customer queries
Qualifications & Skills:
  • Bachelor’s Degree, preferably in Commerce & Finance
  • Strong communication skills in English & Mandarin, both written and verbal
  • Knowledge of AML and Compliance processes
  • Logical and analytical thinking
  • Team player
Additional Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Finance and Sales
  • Industry: Business Consulting and Services

This job is active and accepting applications.

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Executive, Regulatory & Compliance (Sarawak Regional Office)

Malaysian Communications and Multimedia Commission

Posted 7 days ago

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Job Description

Job Summary

Responsible for facilitating and executing the operation of Regulatory & Compliance Unit (RCU) to ensure all activities related to complaint handling (network), compliance and regulatory functions of MCMC including ad hoc tasks are well managed and complied with all the SOP and regulations.

Job Responsibilities

  • Attending, handle and address all complaints, ensuring that the resolutions of reported cases are delivered within the specified timeframe.
  • Handle all regulatory and compliance-related functions and responsibilities (RCU) in line with MCMC's jurisdiction and regulatory framework.
  • Ensure recording all official complaints received through multiple channels in ICMS/CRP in accordance with established procedures.
  • Act as the primary liaison and key contact person for managing and coordinating network and telecommunications related complaints.
  • Ensure all unresolved network complaints are addressed and resolved within stipulated timeframes.
  • Manage and respond to complaints submitted through an external platform which is Talikhidmat.
  • Monitor the resolution provided by service providers to ensure consumer complaints are treated reasonably in accordance with the GCC and other regulatory instruments.
  • Liaise with service providers to address unresolved network complaints by obtaining technical feedback, root cause analyses, and rectification or improvement plans, while monitoring their commitment to ensure timely resolution of the complaints.
  • Engage and attend to critical network complaints at reported locations to verify service issues, collaborate with relevant units for on-site visits, and prepare reports to support complaint assessments.
  • Identify and evaluate network-related complaints for potential non-compliance with CMA 1998, subsidiary legislation, license conditions and MSQoS.
  • Generate, compile, and consolidate monthly complaint reports for tracking, monitoring, and performance evaluation.
  • Issue notices and regulatory action against the licensee for network complaints involving breaches section of CMA 1998.
  • Monitor and analyze the Service Disruption Dashboard (SDD) to identify and correlate service interruptions with relevant complaints for effective case assessment and resolution.
  • Attend and represent MCMC in meetings, discussions, and stakeholder engagements concerning network-related complaints.
  • Prepare reports and trend analyses on network and telecommunication complaints to identify patterns, root causes, service gaps and potential compliance risks, to support internal management review and strategic planning.
  • Compile and prepare complaint statistics and reports upon requests from internal and external departments to support operational needs
  • Facilitate and conduct awareness programs to educate stakeholders on consumer rights, complaint procedures, service standards, and redress mechanisms under CMA 1998.
  • Execute all monitoring and compliance activities as directed by designated departments at MCMC headquarters.

Qualification & Work Experience

  • Bachelor's Degree / Professional Qualifications in any discipline
  • Minimum 3-5 years working experiences

Technical Competencies/Skills

  • Solid understanding of the regulatory framework under the Communications and Multimedia Act 1998 (CMA) and its subsidiary legislations.
  • Good grasp of new developments that impact the communications and multimedia industry, from an economic, social, technical and consumer protection perspective.
  • Demonstrated ability to interpret and apply regulatory provisions in the assessment and resolution of complaint cases.
  • Ensures consistent application of policies by following established SOPs and internal guidelines in handling and assessing complaints.
  • Proficient in using the ICMS portal, with the ability to extract and analyze complaint data for reporting, trend monitoring, and escalation purposes.
  • Attention details, sound reporting and writing capabilities, provide critiques for continuous improvement.
  • Demonstrates excellent verbal communication & writing abilities in both Bahasa Melayu and English, essential for engaging effectively with diverse stakeholders.
  • Essential understanding of telecommunications and ICT infrastructure, including network architecture, coverage principles, and common service performance issues

Behavioural Competencies/Skills

  • Problem-Solving and Critical Thinking — Effectively identifies and resolves challenges with practical and innovative solutions.
  • Attention to Detail and Accuracy — Ensures precision in planning, execution, and monitoring to meet high standards.
  • Effective Communication and Collaboration — Engages clearly with diverse stakeholders and works seamlessly within teams.
  • Adaptability and Resilience — Thrives under pressure, managing changing priorities and dynamic environments with ease.
  • Time Management and Initiative — Prioritizes tasks efficiently and proactively drives to completion.

1) Work location in Cyberjaya (on-site).

2) Malaysian citizenship.

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