9 Public Service jobs in Malaysia
Community Officer (Customer Service, Operations, Events, Barista)
Posted 19 days ago
Job Viewed
Job Description
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
A DAY IN A LIFE OF
We seek an ambitious, outgoing and personable Community Officer whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Officer works closely with the Assistant Community Manager, Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.
DUTIES AND RESPONSIBILITIES
ADMINISTRATION AND FINANCE
- Support with basic administration and data entry.
- Assist with handling invoices and retrieving data for monthly reports.
MEMBER EXPERIENCE AND OPERATIONS
- Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
- Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
- Solve member-related issues to help foster a collaborative community.
- Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
- Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
- Support with responding to quality control checks and solving issues immediately.
- Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
SALES
- Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets.
CONTENT AND EVENTS
- Attend and support internal events and be a representative of your location.
- Create and execute events relating to the communities interests, with support from the senior and events team.
- Escalate leads for collaboration and partnerships for events to the Manager.
- Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
- Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
- Responsible for keeping calendars and notice boards updated.
PEOPLE
- Assist with onboarding and training new team members.
- Actively work and develop on your own growth to better yourself for you, your team and the business.
MINIMUM REQUIREMENTS
- 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered.
- University Degree holder preferred.
- Ability to connect well with people; friendly and approachable.
- Possess strong communication and presentation skills.
- Exceptional organisational and multitasking skills.
- Reliable and self-driven, has the ability to work with teams and independently.
- Experience in Google Drive and Excel sheets would be an advantage.
- Must be a native English speaker, any additional languages is a plus.
BENEFITS
- Competitive salary reflective of your growth.
- Variety of discounts across our growing industry partners.
- A comprehensive training academy to support your growth and longevity with us.
- Education allowance to support external training.
- A fun, dynamic working environment, working with a diverse, world-class team.
- Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
- An extra day of leave to celebrate your birthday.
- An annual dedicated day to volunteer at a charity of your choice.
- Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations.
Head, Public Sector
Posted 12 days ago
Job Viewed
Job Description
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline.
ACCOUNTABILITIES
CREDIT ACQUISITION
- Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth.
- Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning.
- Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments.
- Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry.
- Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence.
- Work closely with product partners across Affin banking group to induce cross-selling of products.
- Review and mitigate risks and group exposure.
- Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning.
- Monitor and promote higher utilization of facilities.
- Promote good management of Balance Sheet through collaboration with product partners.
- Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance.
CLIENT RELATIONSHIP MANAGEMENT
- Understand customer business and related industries via improvement on the relationship development.
- Support, identify, solicit, and establish a high-value client base for the Bank.
- Activate opportunities and risk criteria.
- Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
- Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction.
SERVICE MANAGEMENT
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
- Provide customer-level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
STAFF DEVELOPMENT
- Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic.
- Constantly improve business skills and participate in any recommended training program.
- Maintain a high level of integrity and discipline.
- Mentor and coach the Relationship Manager.
- Identify training needs and recommend RM for development training.
- When and where necessary, guide and advise the RM on his portfolio management.
COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES
- To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
- Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance.
- Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report.
- To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
- Apply regulatory requirements such as KYC, AML/CFT and procedures at all times.
Qualifications and Experience
- Degree in Finance, Accounting, or any similar discipline.
- Minimum 10 years of experience in credit and corporate banking.
Skills and Knowledge
- Able to work independently with a high degree of commitment and integrity.
- Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance.
- Proactive and comprehensive in delivering content to senior internal stakeholders and clients.
- Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors.
- Possess strong communication and excellent interpersonal skills and result-oriented.
- Strong analytical skills and able to demonstrate good potential.
- Assertive personality, initiative, and innovative.
- Maturity in decision-making and problem-solving.
Head, Public Sector
Posted 12 days ago
Job Viewed
Job Description
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline.
ACCOUNTABILITIES
CREDIT ACQUISITION
- Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth.
- Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning.
- Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments.
- Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry.
- Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence.
- Work closely with product partners across Affin banking group to induce cross-selling of products.
- Review and mitigate risks and group exposure.
- Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning.
- Monitor and promote higher utilization of facilities.
- Promote good management of Balance Sheet through collaboration with product partners.
- Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance.
CLIENT RELATIONSHIP MANAGEMENT
- Understand customer business and related industries via improvement on the relationship development.
- Support, identify, solicit, and establish a high-value client base for the Bank.
- Activate opportunities and risk criteria.
- Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
- Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction.
SERVICE MANAGEMENT
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
- Provide customer-level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
STAFF DEVELOPMENT
- Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic.
- Constantly improve business skills and participate in any recommended training program.
- Maintain a high level of integrity and discipline.
- Mentor and coach the Relationship Manager.
- Identify training needs and recommend RM for development training.
- When and where necessary, guide and advise the RM on his portfolio management.
COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES
- To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
- Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance.
- Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report.
- To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
- Apply regulatory requirements such as KYC, AML/CFT and procedures at all times.
Qualifications and Experience
- Degree in Finance, Accounting, or any similar discipline.
- Minimum 10 years of experience in credit and corporate banking.
Skills and Knowledge
- Able to work independently with a high degree of commitment and integrity.
- Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance.
- Proactive and comprehensive in delivering content to senior internal stakeholders and clients.
- Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors.
- Possess strong communication and excellent interpersonal skills and result-oriented.
- Strong analytical skills and able to demonstrate good potential.
- Assertive personality, initiative, and innovative.
- Maturity in decision-making and problem-solving.
Head, Public Sector
Posted 1 day ago
Job Viewed
Job Description
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. JOB PURPOSE The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline. ACCOUNTABILITIES CREDIT ACQUISITION Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth. Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning. Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments. Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry. Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence. Work closely with product partners across Affin banking group to induce cross-selling of products. Review and mitigate risks and group exposure. Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning. Monitor and promote higher utilization of facilities. Promote good management of Balance Sheet through collaboration with product partners. Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance. CLIENT RELATIONSHIP MANAGEMENT Understand customer business and related industries via improvement on the relationship development. Support, identify, solicit, and establish a high-value client base for the Bank. Activate opportunities and risk criteria. Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account. Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction. SERVICE MANAGEMENT Ensure promptness and quality of credit processing. Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL. Provide customer-level information to relevant parties within the Bank. Facilitate the drawdown of facilities. STAFF DEVELOPMENT Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic. Constantly improve business skills and participate in any recommended training program. Maintain a high level of integrity and discipline. Mentor and coach the Relationship Manager. Identify training needs and recommend RM for development training. When and where necessary, guide and advise the RM on his portfolio management. COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency. Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance. Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report. To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions. Apply regulatory requirements such as KYC, AML/CFT and procedures at all times. Qualifications and Experience Degree in Finance, Accounting, or any similar discipline. Minimum 10 years of experience in credit and corporate banking. Skills and Knowledge Able to work independently with a high degree of commitment and integrity. Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance. Proactive and comprehensive in delivering content to senior internal stakeholders and clients. Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors. Possess strong communication and excellent interpersonal skills and result-oriented. Strong analytical skills and able to demonstrate good potential. Assertive personality, initiative, and innovative. Maturity in decision-making and problem-solving.
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Head, Public Sector
Posted 1 day ago
Job Viewed
Job Description
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. JOB PURPOSE The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline. ACCOUNTABILITIES CREDIT ACQUISITION Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth. Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning. Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments. Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry. Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence. Work closely with product partners across Affin banking group to induce cross-selling of products. Review and mitigate risks and group exposure. Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning. Monitor and promote higher utilization of facilities. Promote good management of Balance Sheet through collaboration with product partners. Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance. CLIENT RELATIONSHIP MANAGEMENT Understand customer business and related industries via improvement on the relationship development. Support, identify, solicit, and establish a high-value client base for the Bank. Activate opportunities and risk criteria. Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account. Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction. SERVICE MANAGEMENT Ensure promptness and quality of credit processing. Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL. Provide customer-level information to relevant parties within the Bank. Facilitate the drawdown of facilities. STAFF DEVELOPMENT Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic. Constantly improve business skills and participate in any recommended training program. Maintain a high level of integrity and discipline. Mentor and coach the Relationship Manager. Identify training needs and recommend RM for development training. When and where necessary, guide and advise the RM on his portfolio management. COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency. Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance. Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report. To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions. Apply regulatory requirements such as KYC, AML/CFT and procedures at all times. Qualifications and Experience Degree in Finance, Accounting, or any similar discipline. Minimum 10 years of experience in credit and corporate banking. Skills and Knowledge Able to work independently with a high degree of commitment and integrity. Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance. Proactive and comprehensive in delivering content to senior internal stakeholders and clients. Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors. Possess strong communication and excellent interpersonal skills and result-oriented. Strong analytical skills and able to demonstrate good potential. Assertive personality, initiative, and innovative. Maturity in decision-making and problem-solving.
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Major Account Manager, Public Sector & GLC Malaysia

Posted 17 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
The Major Account Manager partners with our customers to secure their entire digital experience, managing some of our key Public Sector and GLC customers in Malaysia. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. ou develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge.
**Your Impact**
+ You will specifically be responsible for acquiring and managing key Public Sector and GLC customers in Malaysia
+ Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts
+ Be a highly competent presenter, with a proven track record in selling to executives
+ Facilitate communication on strategic and tactical issues facing our clients and partners
+ Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Your Experience**
+ At least 10+ years of quota carrying sales experience, ideally in the Malaysia Public Sector space.
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Ability to identify problems, reviews data, determines the root causes, and provides scalable solutions
+ Strong ability to collaborate with partners and internal technical team to provide world class solutions to out customers.
+ Self-motivated with strong experience selling into the public sector space
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**The Team**
Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You're an amazing sales person - you're just looking for something more substantial and challenging as your next step.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Regional Team Leader Service (Government Project) (m/f/d)
Posted 18 days ago
Job Viewed
Job Description
Job Description:
We are seeking an experienced Team Leader Service to manage local service teams across up to three service hubs, serving up to six states in Malaysia. This role has a strong focus on incident management, coordinating field service teams to ensure efficient and effective resolution of service issues.
Key Responsibilities:
- Oversee and manage local service hubs and teams.
- Coordinate field service activity to ensure timely and effective incident management and resolution.
- Provide technical consultation and support to customers, addressing their queries and concerns.
- Lead direct customer support, ensuring accountability and relationship management.
- Interface with domestic and/or international headquarters’ support and engineering teams to ensure customer satisfaction.
- Provide technical guidance to the field service team.
- Select, develop, and coordinate training programs for the service team.
- Travel locally within the region as needed to support service operations.
- Develop and implement methods to monitor and report on service management processes.
- Coordinate and monitor regional sub-contractors.
Requirements:
- Bachelor’s Degree or Diploma in Electronics, Mechatronics, Information and Communication Technology (ICT), or equivalent proven experience.
- Proven experience in the implementation plus subsequent maintenance and support of Advanced Automation or ICT projects.
- Minimum 5 years’ experience in leading regional service teams.
- Experience in dealing with government departments is an added advantage.
- Theoretical and practical experience in service management frameworks (i.e. ITIL, FitSM or ISO2000) is an added advantage.
- Proficient in MS Office and HelpDesk Systems (i.e. Jira Service Management, ServiceNow, BMB Remedy or similar).
- Flexibility and readiness to travel frequently within Malaysia and internationally during the project implementation phase.
- High competency in team collaboration and communication.
- Fluent in both written and spoken English and Bahasa Melayu.
- Proficiency in German is an added advantage.
We offer:
- Performance Bonus
- Contractual Bonus
- Attendance Bonus
- Insurance Coverage
- Medical Panel Clinic (Staff & Family)
- Medical Check up/Dental treatment/Eye wear
- Gym Facilities
- Meal Coupon
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Senior Service Manager (Government Project) (m/f/d)
Posted 18 days ago
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Job Description
Job Description:
We are seeking an experienced Service Manager to join our team as the Deputy Head of the Service Department. This position involves coordinating a countrywide distributed service team of up to 30 engineers specializing in mechanical, electrical, and software engineering. The goal is to transition into the Head of the Service Department role within two years.
Key Responsibilities:
- Manage staff, including selection, development, training, and evaluation to ensure departmental efficiency and success.
- Lead direct customer support, ensuring accountability and relationship management.
- Interface with headquarters’ support and engineering teams to ensure absolute customer satisfaction.
- Meet with customers to address issues and manage escalations appropriately.
- Provide technical consultation to customers, addressing their queries and concerns.
- Provide technical guidance to the field service team.
- Travel domestic or international as needed to support service operations.
- Develop and implement methods to monitor and report service management processes.
- Coordinate and monitor multiple sub-contractors across the country.
Requirements:
- Bachelor’s Degree or Diploma in Electronics, Mechatronics, Information and Communication Technology (ICT), or equivalent proven experience.
- Proven experience in the implementation plus subsequent maintenance and support of large-scale ICT projects.
- Minimum 10 years’ experience in leading service teams in an Advanced Automation or ICT environment.
- Experience in dealing with government departments is an added advantage.
- Theoretical and practical experience in service management frameworks (i.e. ITIL, FitSM or ISO2000).
- Strong technical education with knowledge of business management.
- Proficient in MS Office and HelpDesk Systems (i.e. Jira Service Management, ServiceNow, BMB Remedy or similar).
- Flexibility and readiness to travel frequently within Malaysia and internationally during the project implementation phase.
- Ability to handle customers and maintain strong relationships, preferable experience in dealing with government departments.
- High competency in team collaboration and communication.
- Fluent in both written and spoken English and Bahasa Melayu.
- Proficiency in German is an added advantage.
We offer:
- Performance Bonus
- Contractual Bonus
- Attendance Bonus
- Insurance Coverage
- Medical Panel Clinic (Staff & Family)
- Medical Check up/Dental treatment/Eye wear
- Gym Facilities
- Meal Coupon
Enterprise Account Executive, Malaysia (Public and Commercial Sector)
Posted 7 days ago
Job Viewed
Job Description
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
We are seeking a dynamic and results-driven Enterprise Account Executive to lead Commvault's growth across Malaysia's public sector and commercial sector (not including FSI, Telco, Healthcare). You will be accountable for achieving quota by selling Commvault solutions into a defined account list - comprising both existing government organisations and high-value public sector prospects.
You will own the full sales lifecycle and work closely with cross-functional teams to plan, coordinate, and drive multi-quarter sales growth, account penetration, and long-term customer success. Your focus will be on secure software, SaaS, and data protection solutions that support compliance, resilience, and digital transformation objectives for Malaysian public sector and commercial sector enterprises.
**Key Objectives:**
**_Achieve and Exceed Sales Quota_**
Drive quarterly and annual revenue by securing new wins and expanding existing accounts across public sector departments and agencies in Malaysia.
**_Build Strategic Campaigns and Account Plans_**
Develop multi-year account strategies to win and grow high-potential public sector customers, incorporating performance objectives, financial goals, and success metrics aligned to national ICT priorities.
**_Lead Executive and Cross-Functional Collaboration_**
Coordinate internal and external stakeholders - including SEs, partners, marketing, and executive sponsors - to build and close high-value sales campaigns.
**_Establish Commvault as a Trusted Technology Partner_**
Position our platform as mission-critical for government and commercial sector seeking secure, scalable, and compliant data management and cyber resilience solutions.
**How you will make an impact:**
+ Sell Commvault's secure software and SaaS solutions through direct engagement and partner collaboration in Malaysia.
+ Develop and implement territory and account plans focused on long-term expansion and strategic acquisition of public sector and commercial sector clients.
+ Build and lead strategic sales campaigns involving multi-stakeholder decision-making groups, from technical users to procurement and other senior executives.
+ Collaborate with SEs, Marketing, Channel, Legal, Finance, and Delivery teams to progress opportunities to successful outcomes.
+ Present business cases and executive briefings that demonstrate Commvault's value in achieving policy mandates, digital transformation goals, and national cybersecurity objectives.
+ Maintain high levels of sales activity, healthy pipeline growth, and accurate CRM updates to support forecasting and operational reporting.
+ Stay current with public sector ICT trends and frameworks (e.g. MyDigital, JDN guidelines, data sovereignty, cybersecurity frameworks).
+ Leverage alliances and partners to support joint solutions, accelerate procurement, and expand influence within public sector and commercial sector ecosystems.
**What you will bring:**
+ Demonstrated success in enterprise software and SaaS sales to public sector and commercial sector in Malaysia.
+ Deep understanding of the Malaysian government procurement cycle, including budgeting processes, regulatory requirements, and panel engagements.
+ Experience closing six- and seven-figure deals in regulated or security-sensitive environments.
+ Strong background in cybersecurity, data protection, disaster recovery, or information management.
+ Proven ability to engage and influence senior government officials, CIOs, IT Directors, and procurement leaders.
+ Experience working with and through system integrators, GLCs, and local government-focused channel partners.
+ Familiarity with structured sales methodologies such as MEDDPICC or equivalent.
+ Excellent communication and executive presentation skills.
+ Operational discipline and proficiency in using tools like Salesforce to manage pipeline, forecasting, and deal progression.
+ Security clearance or eligibility to engage in sensitive government projects is advantageous.
**Meet the Leader:**
Reporting to the AVP, Asia - Michel Borst ( .
**You'll love working here because:**
+ High income earning opportunities based on self-performance.
+ Opportunity for Presidents Club
+ Employee stock purchase plan (ESPP)
+ Continuous professional development, product training, and career pathing.
+ Sales training in MEDDPICC and Command of the Message
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
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