129 Project Portfolio Management jobs in Malaysia

Closing Date : 30/09/2025Senior Project Manager, Portfolio Management Office ** For registered candidates, please login to apply

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We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

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Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities
Job Summary

We are seeking an experienced and results-driven Project Manager to oversee and lead various program/projects within our organization. The ideal candidate will be responsible for planning, executing, rollout and closing projects, ensuring that they are completed on time, within budget, and meet quality standards. The Project Manager will work closely with cross-functional teams, business users and other key stakeholders to deliver successful project outcomes and ensure that benefits of the projects are realized. Supporting PMO HOD in overall management of IT change initiatives in UM.

Job Responsibilities

Program Delivery
• Lead end-to-end delivery of programs and projects, from initiation to launch, ensuring alignment with business objectives.
• Track benefits realization by defining KPIs and measurement frameworks aligned to program goals.
• Monitor performance of program outcomes post-launch to ensure expected business impact is achieved

Project Delivery
• Manage end-to-end project management including defining project scope, developing timelines, monitor project budget, and resources to meet delivery targets within agreed parameters.
• Coordinate and lead cross-functional teams (e.g., IT, Marketing, Sales, Operations) to ensure seamless execution across workstreams. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works
• Establish & facilitate project governance, including steering committees, status reporting, and risk/issue escalation to manage scope and control change
• Identify and mitigate project risks and drive issue resolution to ensure successful project delivery
• Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality
• Manage and optimize project budget, ensuring all expenditure is in line with agreed budget
• Ensure compliance with internal processes, frameworks, and regulatory requirements.
• Maintain comprehensive project documentation (include all key decision and changes) to ensure traceability and establish a clear audit trail.
• Monitor and track progress against milestones, resolving roadblocks proactively to avoid delays.
• Complete project transition to operation team and project closure
• Drive stakeholder alignment and manage expectations throughout the project lifecycle.
• Support go-to-market readiness, ensuring all elements (systems, communications, customer journeys) are in place for a successful launch.
• Conduct post-implementation reviews to capture lessons learned and share best practices and identify opportunities for continuous improvements.

Stakeholders Management
• Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers’ needs
• Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder
• Proactively engage with stakeholders to avert/resolve potential issues and risks

Stakeholder Communication and Reporting
• Serve as the primary point of contact for all project-related communication with stakeholders.
Provide regular project status updates to stakeholders, including progress reports, risks and any issues that may arise to key stakeholders and senior management.
• Facilitate effective communication within the project team and across departments.
Develop standard periodic reports and dashboards at project and program level for various stakeholders (e.g.: Leadership level, CIO level, GTM level etc.)
• Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution
• Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges

Strategic Portfolio Management
• Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD’s strategic objective and have clearly defined benefits
• Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization
• Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations.

About You

Job Requirements

• At least a Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Business Administration, Engineering, or a related field.
• Minimum 8–10 years of project management experience, with at least 3–5 years in leading complex, multi-stakeholder IT projects or programs.
• Proven experience in managing end-to-end delivery of digital/technology projects, preferably in telco, enterprise, or B2B sectors.
• Strong experience in cross-functional team management, including IT, business, marketing, and operations.
• Demonstrated ability to manage budgets, timelines, risks, and change effectively.
• Experience in benefits realization and outcome tracking post-implementation.
• Experience in Telecommunication industry is an added advantage
• Strong knowledge of project management methodologies (Waterfall, Agile, Hybrid).
• Excellent stakeholder management and communication skills, including C-level reporting.
• High competency in project governance, documentation, and audit compliance.
• Ability to understand and align technical deliverables with business strategies and outcomes.
• PMP, PRINCE2, or equivalent project management certification is required.
• Agile/Scrum certification (e.g., Certified Scrum Master, SAFe) is an added advantage.
• Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel).
• Strong leadership and team management skills.
• Analytical mindset with attention to detail and strong problem-solving capabilities
• Able to work under pressure, multi-tasking and manage multiple priorities in a dynamic environment.
• Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel)

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What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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SENIOR MANAGER, PROJECT PLANNING & DEVELOPMENT

Apply now for the position of Senior Manager, Project Planning & Development. This full-time role is located in ECO ARDENCE, with the posting date today and an application deadline of August 31, 2025.

Join a company where your work truly matters!

Responsibilities:

1. Oversee the pre-development stage of projects undertaken by the company.
2. Formulate, implement, and review policies, activities, procedures, and instructions as required by the quality management system.
3. Coordinate with authorities and consultants regarding design, engineering, construction, approval, and operational matters.
4. Prepare project budgets and cash flow projections to assess project feasibility.
5. Collaborate with the sales & marketing team to develop concepts and suitable products for launch.
6. Review project plans for technical aspects, innovative elements, and budget considerations.

Please note that the selection process may take some time as we carefully consider each candidate. We will contact only those who are shortlisted within 2-4 weeks. We appreciate your interest and look forward to meeting talented individuals eager to join our team!

If you thrive in a dynamic environment and enjoy working with motivated, enthusiastic colleagues, this is the perfect career opportunity for you!

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Specialist, Project Management & Space Planning

Join to apply for the Specialist, Project Management & Space Planning role at RHB Banking Group

Specialist, Project Management & Space Planning

Join to apply for the Specialist, Project Management & Space Planning role at RHB Banking Group

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About The Role

We are seeking a highly motivated Specialist to join our Project Management & Space Planning team at RHB Banking Group. In this role, you will be responsible for strategic office space planning and managing projects related to our headquarters renovation. You will work closely with internal stakeholders and external vendors to ensure efficient use of office space, budget tracking, and smooth execution of ongoing projects.

About The Role

We are seeking a highly motivated Specialist to join our Project Management & Space Planning team at RHB Banking Group. In this role, you will be responsible for strategic office space planning and managing projects related to our headquarters renovation. You will work closely with internal stakeholders and external vendors to ensure efficient use of office space, budget tracking, and smooth execution of ongoing projects.

What You Will Be Doing

• Prepare annual budgeting and budget tracking for HQ renovation projects
• Strategically plan and manage HQ office space, including vacant space, occupancy, and space efficiency
• Report on Construction in Progress (CIP) for capitalization asset to Finance
• Verify and check payment submissions related to projects
• Track and monitor ongoing projects to ensure timely completion
• Utilize the e-Procurement System to raise Purchase Requests (PR)
• Act as an I-Supplier user to claim project management fees on behalf of RHB Property Sdn Bhd
• Manage contracts related to groupwide furniture tenders
  
  

What We're Looking For

• Relevant experience in project management, space planning, or facilities management
• Strong budgeting and financial tracking skills
• Detail-oriented with excellent organizational and multitasking abilities
• Proficient in procurement and contract management processes
• Good communication and stakeholder management skills
• Ability to work independently and collaboratively within a team
• Knowledge of office space optimization and renovation project workflows is an advantage
  
  

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you’re ready to be part of our transformative journey, we encourage you to apply now.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Project Management and Information Technology

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Program Management Coordinator page is loadedProgram Management Coordinator Apply locations Penang, Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id R029226

Purpose Statement: Supports Program Managers with daily tactical and administrative activities, liaising with the Customer Focus Team (CFT), Plexus functional areas and junior customer representatives.

Key Job Accountabilities:

• Provide administrative assistance to PMs and CFT to enable the CFT to focus on delivery.
• Prepare internal and customer-facing data analysis, reports, metrics, visual graphs and tools in support of delivery objectives.
• Assist with preparation of customer presentation materials for customer visits and business reviews. Helps coordinate and prepare for on-site customer events in coordination with Customer Experience Team.
• Execute daily tactical tasks related to delivery such as running on-time delivery (OTD) reports, backlog and revenue / shipment reports, raw materials and finished goods shipments, FIA & NREs recovery and potentially support APQP. Basic CRG communication with customer and coordination with CFT
• Daily customer interface for POs, commitment dates on orders, customer queries and requests. May work on cNPS activities.

Education/Experience Qualifications:

• Education/Experience Qualifications:
• A minimum of a High School diploma is required
• Less than One (1) year of related experience is required; One (1) or more years of related experience is preferred.
• Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• N/A

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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Sr Mgr - Program Management page is loadedSr Mgr - Program Management Apply locations Penang, Malaysia time type Full time posted on Posted 6 Days Ago job requisition id R033930

Purpose Statement: Leads the Program Management function at a site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices at the site.

Key Job Accountabilities:

• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
• Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements.
• Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution.
• Leads and sponsors site customer satisfaction activities and metrics. Supports PMs and CM/CDs with best practice adoption and leads site level cross-functional customer satisfaction improvement initiatives.
• In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions – new customers (in), disengagements (out), NPI’s and transfers from/ to other Plexus sites.
• (If regionally applicable) Understands and drives the customer P&L for all site programs (sales, margins, mark- ups, labor, inventory, PPV, etc.) and coaches and supports PMs to deliver to expectations and drive actions that improve financial results. Responsible for forecast projections for the PM department (PM resources).

Education/Experience Qualifications:

• Education/Experience Qualifications:
• A minimum of a Bachelor’s degree is required; a Master’s degree is preferred.
• Five (5) years of related experience is required; Seven (7) years of related experience is preferred.
• Knowledge of electronic manufacturing is required.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• N/A

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Us

Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 19,000, providing global Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing, and Aftermarket Services. Plexus is an industry leader that specializes in serving customers with complex products used in demanding regulatory environments. With a culture built around innovation and customer service, Plexus’ teams create customized end-to-end solutions to assure the realization of the most intricate products.

We help our customers realize their most visionary ideas, and we’re dedicated to doing our work with innovation, integrity and Customer Service Excellence.

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Customer Program Management Analyst

Date: Jul 23, 2025

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: Indirect

Summary Detailed Description

Performs tasks such as, but not limited to, the following:

• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Three to six years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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Join to apply for the Assistant Manager, Program Management role at Flex .

Flex is a diversified manufacturing partner that helps market-leading brands design, build, and deliver innovative products. We value diversity and inclusion, fostering a workplace culture of belonging that views uniqueness as a strength. Our environment encourages innovation and growth, offering opportunities to make a difference.

The Assistant Manager, Program Management role is based in Prai, Penang . The role oversees the end-to-end product lifecycle for manufacturing programs, ensuring production, quality, safety, and cost targets are met. Responsibilities include managing forecast accuracy, manufacturing costs, project timelines, and cross-functional team resources. The role requires strategic leadership, operational process optimization, and continuous improvement initiatives.

Key Responsibilities:

• Manage customer relationships, solve problems, and handle escalations.
• Lead small to medium projects from initiation to completion.
• Participate in project planning, contribute to timelines and deliverables.
• Coordinate cross-departmental teams and facilitate meetings.
• Present project updates to stakeholders and senior leaders.
• Prepare reports on project progress and outcomes.
• Participate in lean initiatives.

Specific Responsibilities:

• Manage financials, monitor manufacturing costs, and report variances.
• Lead cross-functional teams.
• Oversee project planning, execution, and delivery within scope and budget.
• Act as the customer’s program/site representative, ensuring their needs are met.
• Monitor KPIs related to customer satisfaction, quality, delivery, and financial performance.
• Identify risks and implement mitigation strategies.
• Ensure contract compliance and manage scope changes.
• Align demand forecasts with production capacities.
• Oversee inventory levels and quality standards.
• Provide regular updates and documentation.
• Drive continuous improvement initiatives.
• Implement customer ESG and sustainability requirements.

Qualifications:

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field.
• At least 3 years of program/project management experience in engineering, manufacturing, or supply chain.

Benefits:

• Medical, dental, and vision insurance.
• Life insurance.
• Paid time off.
• Allowances and bonuses.

Flex is an equal opportunity employer and values diversity. We accommodate disabilities during the application process. Please contact for assistance.

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Req ID: 127278
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Analyst
**SAP Short Name:** ANA
**Job Title:** Customer Program Management Analyst
**Job Code:** ANA-OPS-CPM
**Job Level:** Band 07
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Participates as a member of a customer focus team and acts as an interface between customers and the team.
+ Receives, reviews and monitors status of customer orders.
+ Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
+ Communicates customer requirements and issues in production meetings.
+ Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
+ Maintains issues, complaints and corrective action requests for reporting purposes.
+ Enters data into database ensuring root cause is reached and issue is closed.
+ Troubleshoots return issues.
+ Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
+ Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
+ Analyzes issues and problems to determine trends.
+ Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
+ Assists more experienced team members in the preparation of new product, qualification and service quotes.
+ Tracks project and billing and communicates status to team and customer.
**Knowledge/Skills/Competencies**
+ Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
+ Knowledge of the business issues associated with manufacturing.
+ Knowledge of customer contracts and terms.
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
+ Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Two to Four years relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Req ID: 127040
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim
**General Overview**
**Functional Area:** OPS - Operations
**Career Stream:** CPM - Customer Program Management
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Customer Program Management Specialist
**Job Code:** SPE-OPS-CPM
**Job Level:** Band 08
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
+ With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
+ Strong participation in pricing/bid preparation and the development and management of contract terms.
+ Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
+ Communicates frequently with customers to help ensure satisfaction with the company and the products.
+ Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
+ Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
+ Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
+ Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
**Knowledge/Skills/Competencies**
+ In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
+ In-depth knowledge of the business issues associated with manufacturing PCBs.
+ In-depth knowledge of product pricing, contracts and contract negotiations.
+ Thorough understanding of business risks and price make up (Value add and Materials)
+ Excellent customer contact, negotiation and problem resolution skills.
+ Good presentation, database management and computer skills.
+ Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
+ Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
+ Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
**Physical Demands**
+ Duties of this position are performed in a normal office environment.
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
+ Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
+ Above demands are carried out within the local existing Health and Safety guidelines
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
+ Educational Requirements may vary by Geography
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.