24 Project Performance jobs in Malaysia
PPA Project Manager (Procurement Performance Acceleration Expert)
Posted 12 days ago
Job Viewed
Job Description
PPA Project Manager - Procurement Performance Acceleration expert
Position snapshot
Location: Panama or Kuala Lumpur
Company: Nestrade Procurement Division
Full-time, 100% activity rate, permanent role
Grade 3/G
Position summary
Procurement Performance Acceleration expert (PPA Project Manager) / specialist in the creation and deployment of world class solutions required to drive the Strategy of the functional stream in the Procurement organization.
Gather stakeholder’s requirements, manage expectations & planning, design & document processes & ways of working plan & follow up related costs, organized the tool development with IT & PMO, ensure training & tool master data are done according to policies & targets. Is the go to person for escalation in case of disruption. Where matters, manage the NBS team in charge of the tool sustain activities, reports project progress to PPALT for PLT & FC Operations information or decisions making if required.
Procurement at Nestlé
As a strategic partner of the business, we help the company to achieve sustainable growth together with responsible sourcing and value creation. Located in three global hubs in Switzerland, Panama and Malaysia, our division provides a range of services, including the management of procurement for raw materials, packaging, indirect materials, and other services. We also support markets with managing local spend. For you, this will be the opportunity to become a real strategic partner – delivering sustainable value and working with the business, for the business.
A day in a life ofProcurement Performance Acceleration expert (PPA Project Manager)
• Lead Procurement solutions that are required to drive the Strategy of the Functional Stream in alignment to the Procurement Vision
• Gather stakeholder’s requirements, manage expectations & deploy processes & solutions aligned to the Strategy of the Functional Stream and to the Procurement Vision
• Define and monitor the appropriate measures to follow up and ensure compliance in its area of influence, and the implementation and sustainability of defined processes & solutions in the Procurement organizations at market and at above
• Contribute to the development of procurement initiatives by bringing ideas, feedback, and requirements from own area(s) of responsibility.
• Identify and engage relevant external parties to provide external and future insights on Procurement / Functional Stream relevant topics.
• Drive appropriate key partnership within and outside of Procurement function.
What makes you successful:
• Over a sustained period (5-7 years) has demonstrated strong success in increasing business performance by leading the development and deployment of strategic projects in complex environment
• Solid experience working and operating across multiple countries and / or regions in leadership positions.
• Has successfully led virtual teams / project teams in complex environments across multiple countries / regions
• Excellent communication skills & good management of pressure & multiple targets management
• Fluent in English, Spanish level necessary to leave if Panama
If your profile matches our needs, we look forward to receiving your application inEnglish.
#NestradeCareer
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on
PPA Project Manager - Procurement Performance Acceleration expert
Position snapshot
Location: Panama or Kuala Lumpur
Company: Nestrade Procurement Division
Full-time, 100% activity rate, permanent role
Grade 3/G
Position summary
Procurement Performance Acceleration expert (PPA Project Manager) / specialist in the creation and deployment of world class solutions required to drive the Strategy of the functional stream in the Procurement organization.
Gather stakeholder’s requirements, manage expectations & planning, design & document processes & ways of working plan & follow up related costs, organized the tool development with IT & PMO, ensure training & tool master data are done according to policies & targets. Is the go to person for escalation in case of disruption. Where matters, manage the NBS team in charge of the tool sustain activities, reports project progress to PPALT for PLT & FC Operations information or decisions making if required.
Procurement at Nestlé
As a strategic partner of the business, we help the company to achieve sustainable growth together with responsible sourcing and value creation. Located in three global hubs in Switzerland, Panama and Malaysia, our division provides a range of services, including the management of procurement for raw materials, packaging, indirect materials, and other services. We also support markets with managing local spend. For you, this will be the opportunity to become a real strategic partner – delivering sustainable value and working with the business, for the business.
A day in a life ofProcurement Performance Acceleration expert (PPA Project Manager)
• Lead Procurement solutions that are required to drive the Strategy of the Functional Stream in alignment to the Procurement Vision
• Gather stakeholder’s requirements, manage expectations & deploy processes & solutions aligned to the Strategy of the Functional Stream and to the Procurement Vision
• Define and monitor the appropriate measures to follow up and ensure compliance in its area of influence, and the implementation and sustainability of defined processes & solutions in the Procurement organizations at market and at above
• Contribute to the development of procurement initiatives by bringing ideas, feedback, and requirements from own area(s) of responsibility.
• Identify and engage relevant external parties to provide external and future insights on Procurement / Functional Stream relevant topics.
• Drive appropriate key partnership within and outside of Procurement function.
What makes you successful:
• Over a sustained period (5-7 years) has demonstrated strong success in increasing business performance by leading the development and deployment of strategic projects in complex environment
• Solid experience working and operating across multiple countries and / or regions in leadership positions.
• Has successfully led virtual teams / project teams in complex environments across multiple countries / regions
• Excellent communication skills & good management of pressure & multiple targets management
• Fluent in English, Spanish level necessary to leave if Panama
If your profile matches our needs, we look forward to receiving your application inEnglish.
#NestradeCareer
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on
Performance Excellence, Project Management - SPX Express
Posted 1 day ago
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Job Description
SPX Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Performance Excellence, Project Management - SPX Express role at SPX Express
Performance Excellence, Project Management - SPX ExpressSPX Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Performance Excellence, Project Management - SPX Express role at SPX Express
- Drive commercial and operational structural directions for business growth and sustainability
- Identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach
- Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more
- Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance
- Lead overall project planning and tracking of milestones across key workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success
- Drive commercial and operational structural directions for business growth and sustainability
- Identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach
- Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more
- Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance
- Lead overall project planning and tracking of milestones across key workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success
- Candidates must possess at least Bachelor’s Degree in any equivalent field
- At least two (2) years of working experience in the related field, preferably with experience in commercial and operations
- Experience in performing strategic analysis and performance reporting
- Experience in establishing structured processes
- Able to work independently in a complex and diverse environment
- Well verse in Microsoft Office applications i.e. Excel and Words
- Good communication skills in Bahasa Melayu and English
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Internet Marketplace Platforms and Technology, Information and Internet
Referrals increase your chances of interviewing at SPX Express by 2x
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#J-18808-LjbffrProject Manager, CRES & SCM Performance & Gov (Malaysia/Singapore)
Posted 2 days ago
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Title: Project Manager, CRES & SCM Performance & Gov (Malaysia/Singapore)28792
Operations
Regular Employee
Office - Full Time
25 Jul 2025
Job SummaryThis role will support the smooth running of the CRES and SCM governance frameworks (MPRs, QPRs etc). The role-holder will support all aspects of the key decision making forums:
• Review and challenge of finance performance across investment and BAU, in support of prioritisation and trade off decision making
• Support definition/refinement of the Global change framework for CRES and SCM, from Strategy to Execution in line with Bank standards
• Oversight of function-wide investment and BAU spend ensuring holistic prioritisation and trade off decisions are affected
• Support giving an independent view of current outlook to validate / challenge progress against plan
• Support development of MI required to support the assurance of CP outcomes and provide input into communication materials including, but not limited to, committee papers and regulatory updates
- Awareness and understanding of the S&T Business Plans and strategy including the scorecard metrics.
- Awareness of scorecard metrics and objectives of Governance forum and its alignment to overall CRES and SCM organisation business plan, including how this is informed by Client Portfolio and Strategy Planning.
- Deliver all allocated activities to the highest quality standard and call out when this is not the case.
- Prepare, manage and maintain, and track quality of key deliverables in terms of value creation from each initiative with clear alignment to CRES/SCM business plan and scorecard metrics.
- Ensure all initiative deliverables, artefacts and approvals are stored in a structured discoverable format for future recovery and audit – including working with Strategic Programmes PMO
- Ensuring Clarity and any other relevant tooling are up to date including initiatives’ unified backlog, impact to business scorecard, key milestones, financials, risks, dependencies, issues and capacity management to be tracked and reported to the appropriate governance bodies.
- Continuously seek feedback and improve the governance and improve portfolio governance
- Support Chief Product Owners and Product Owners to facilitate MPRs and underlying governance forums.
- Closely monitor High Operational Risk items and adhere to the OR policy on project management
- Closely monitor in-flight strategic projects and review key risks, issues and mitigating actions. Support the appropriate escalation and management attention.
- Ensure all submissions to committees and working groups (MPR/QPR) are of the right quality and are timely.
- Review, control and report on financial status of the individual components and overall workstream as per the bank’s standards and workstream governance.
Key stakeholders
- CPO and PO
- CRES and SCM Management Team
- ECM
- Finance organisation
- CRES Strategic Projects Group
- T&O (CIO Teams)
- PM, PMO or governance experience in large and complex, multi-geography, multi-disciplinary projects/BAU environment
- Excellent communication and presentation skills: PowerPoint, Excel, written & oral.
- Financial management capabilities: budget tracking, planning, forecast and variance explanations
- Knowledge of Project Management standards
- Knowledge of risk governance frameworks & processes
- A Bachelor's degree showing critical thinking/problem solving skills and communications is preferred. A Project Management Professional (PMP) Certification may be advantageous
- A mini mum of 5 years of PM, PMO or governance experience in large and complex, multi-geography, multi-disciplinary projects.
- Highly entrepreneurial with a high level of energy, dedication and an unrelenting drive to deliver value.
- Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Is confident and will roll-up his/her sleeves to drive success
- Able to get things done in a quick-paced environment. Be transparent and open around what doesn’t work and what does, proposing changes where necessary
- Excellent organizational and leadership skills (successfully lead and managed end-to-end technology services and or technology operations) with ability to manage multiple deadlines and effectively prioritise
- Experience of influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently
- Excellent communication skills – oral, written and presentation; technical reporting writing across various types of target audiences.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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SAP as service provider
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Performance Management Specialist
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Performance Management Specialist role at CelcomDigi
Join to apply for the Performance Management Specialist role at CelcomDigi
Job Description
The role involves developing, implementing, and interpreting Performance Management policies, procedures, and processes and evaluating their effectiveness to ensure they are updated accordingly. It also includes managing the development and implementation of a company-wide performance management program, providing advice, and making recommendations to management and staff.
Job Description
The role involves developing, implementing, and interpreting Performance Management policies, procedures, and processes and evaluating their effectiveness to ensure they are updated accordingly. It also includes managing the development and implementation of a company-wide performance management program, providing advice, and making recommendations to management and staff.
Responsibilities
- Develops, implements, and interprets Performance Management policies, procedures, and processes and evaluate their effectiveness to ensure they are updated accordingly
- Drive the end-to-end performance management cycle, including goal setting, mid-year reviews, year-end evaluations, and performance calibration sessions, in partnership with HRBPs and functional leaders.
- Provide expert guidance and consultation to managers and employees on performance management best practices, tools, and processes to ensure consistency and fairness
- Oversee the administration, optimization, and continuous improvement of performance management systems and tools, ensuring user-friendliness and alignment with organizational needs
- Design and deliver training sessions and presentations for leaders and employees to build understanding and capability in performance management processes and systems.
- Collaborate with the Learning & Development team to build leadership and people management capabilities
- Monitor and manage performance intervention cases, including the development of Performance Improvement Plans (PIPs) and probation extension documentation for underperforming employees.
- Track and report on performance cycle milestones and completion rates for goal setting, mid-year, and year-end reviews, ensuring timely follow-through and accountability
- 6 to 8 years of relevant experience related to HR, preferably with experience developing, implementing or evaluating performance management system
- Experience in Rewards would be advantageous
- Analytical Thinking, good facilitation and presentation skills
- Planning and organizing skills and good problem solving skills
Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.
At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.
Let’s advance and inspire Malaysia together! #WeAreCelcomDigi
Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.
CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Consulting, Information Technology, and Sales
- Industries Telecommunications
Referrals increase your chances of interviewing at CelcomDigi by 2x
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#J-18808-LjbffrSenior Specialist - Performance Management
Posted 4 days ago
Job Viewed
Job Description
Overall Role Purpose
Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.
Key Activities
Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc.) and in line with business requirements, with a focus on automation.
Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.
Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.
Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.
Work closely with service lines to find improvement opportunities / efficiencies.
Reporting and analysing financial and statistical performance of service lines.
Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.
Coordinate Business Review Meetings with service lines.
Close follow up with service lines on the status action items from the previous service performance review
Skills & Qualifications
Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.
Good interpersonal skills and effective communication and presentation.
Proficient in English, both oral and written.
System knowledge: good knowledge of SAP, Billing systems.
Excellent skills in MS Office and data analysis.
Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
Proactive communicator, have good interpersonal skills
Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.
Required
- 3+ years of experience with data warehouses and reporting tools
- Experience with Power BI for data visualization, reports, and dashboard creation
- Experience managing reporting processes
Experience with SQL Server and MS Visual Studio (SSAS, SSIS, SSRS)
Preference
- Proficiency with SQL Server, including writing queries and preferably stored procedures
- Experience creating reports with SSRS
Knowledge of Python for data analysis is a plus
Expected Years of Experience & Other Related Areas
Minimum 5-8 years of experience as a performance/business analyst
Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,
System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
Excellent skills in MS Office especially Excel (VB),Power Point
Strong and effective stakeholders’ management.
Independent and able to work with minimum supervision.
Excellent verbal and writing skills (sentence structure and grammar).
Proactive communicator, having good interpersonal skills.
Digital and Data acumen.
Educational Background
Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience
Analyst-Compliance: Performance Management
Posted 4 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express’s Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.
This role will be responsible for creation and analysis of regulatory reporting. Additionally, the analyst will support the enterprise by partnering with colleagues and stakeholders in the development and enhancement of the performance program. This includes regularly analyzing metrics-based reporting to identify trends, professional communication with key stakeholders on results, maintenance of process documentation, and reporting on individual, team and holistic levels, among other tasks.
Job responsibilities:
- Develop strong working relationships with key stakeholders in order to achieve results and enact wide-scale impact.
- Drive project progress by managing relationships with stakeholders, identifying opportunities and obstacles/risks, and ensuring deliverables are optimally executed.
- Analyze processes and procedures, and identify opportunities and compile data that can be used to track against priorities
- Draft weekly, monthly, and quarterly performance reports and use data to create models that depict trends.
- Team engagement, including participation in workstreams to enhance and foster a spirit of collaboration across teams.
- Work closely with the other Global Financial Crimes Compliance Partners and MCO leaders to manage change, including identifying potential improvements, building processes, and implementing solutions
- Support technology-centered projects that enable GFCSU and US Investigation Unit to transition to new tools or systems
- Support the documentation and tracking of projects, as well as the drafting of responses to requests related to regulatory examinations, internal audit reviews, and independent compliance testing
- Analyze large quantities of information, identify trends and opportunities, and articulate clear and concise solution recommendations to a variety of partners
- Demonstrate a keen attention to detail in investigation, analysis, and writing
Minimum Qualifications
- Demonstrated proficiency in data analysis.
- Background in BSA-AML compliance, complex data analysis and reporting, audit, or complex investigations.
- Superior organization and planning skills with strong attention to detail.
- Ability to demonstrate strategic thinking, implement innovation and change, and champion new processes
- Proven ability to analyze large volumes of data, identify critical information and present clear findings
- Excellent written and verbal communication skills.
- High level of professionalism, self-motivation, and sense of urgency
Preferred Qualifications
- Project management experience.
- Knowledge of AMEX AML investigative policies, processes, procedures, tools, and systems
- Deadline-driven team player in a dynamic environment.
- Experience in Mathematics, Business Administration, Data Science or Finance preferred.
- Bachelor’s Degree in a related field preferred; equivalent experience considered
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#J-18808-LjbffrBusiness Development Performance Management
Posted 12 days ago
Job Viewed
Job Description
- Identify issues, develop hypotheses, gather and interpret data, execute analysis and present findings and strategic recommendations to key decision-makers
- Able to develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals and resource planning
- Conduct market research, and engage Sellers and internal staff to understand how we can better support Sellers and our own Relationship Managers and Salespersons
- Monitor and optimise Relationship Manager and Salesperson performance to grow the business
- Work closely with internal teams to implement and coordinate the execution of related projects
- Manage Profit & Loss (P&L) statements, resources and projects with respect to the above responsibilities
- Other ad-hoc tasks as needed
- Working experience in Vendor Performance Management, e-commerce or Management Consulting is a plus
- Strong project management experience
- Strong business acumen and ability to generate insights independently
- Structured, able to plan end-to-end execution of initiatives, and see through the implementation of the initiative
- Strong affinity to data, solid analytical abilities and critical thinking skills
- Strong problem-solving skills, ability to draw insights from complex data and design practical and scalable solutions
- High proficiency in Excel/Google Sheet and PowerPoint/Google Slides
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Analyst-Compliance: Performance Management
Posted 5 days ago
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Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.
This role will be responsible for creation and analysis of regulatory reporting. Additionally, the analyst will support the enterprise by partnering with colleagues and stakeholders in the development and enhancement of the performance program. This includes regularly analyzing metrics-based reporting to identify trends, professional communication with key stakeholders on results, maintenance of process documentation, and reporting on individual, team and holistic levels, among other tasks.
**Job responsibilities:**
+ Develop strong working relationships with key stakeholders in order to achieve results and enact wide-scale impact.
+ Drive project progress by managing relationships with stakeholders, identifying opportunities and obstacles/risks, and ensuring deliverables are optimally executed.
+ Analyze processes and procedures, and identify opportunities and compile data that can be used to track against priorities
+ Draft weekly, monthly, and quarterly performance reports and use data to create models that depict trends.
+ Team engagement, including participation in workstreams to enhance and foster a spirit of collaboration across teams.
+ Work closely with the other Global Financial Crimes Compliance Partners and MCO leaders to manage change, including identifying potential improvements, building processes, and implementing solutions
+ Support technology-centered projects that enable GFCSU and US Investigation Unit to transition to new tools or systems
+ Support the documentation and tracking of projects, as well as the drafting of responses to requests related to regulatory examinations, internal audit reviews, and independent compliance testing
+ Analyze large quantities of information, identify trends and opportunities, and articulate clear and concise solution recommendations to a variety of partners
+ Demonstrate a keen attention to detail in investigation, analysis, and writing
**Minimum Qualifications**
+ Demonstrated proficiency in data analysis.
+ Background in BSA-AML compliance, complex data analysis and reporting, audit, or complex investigations.
+ Superior organization and planning skills with strong attention to detail.
+ Ability to demonstrate strategic thinking, implement innovation and change, and champion new processes
+ Proven ability to analyze large volumes of data, identify critical information and present clear findings
+ Excellent written and verbal communication skills.
+ High level of professionalism, self-motivation, and sense of urgency
**Preferred Qualifications**
+ Project management experience.
+ Knowledge of AMEX AML investigative policies, processes, procedures, tools, and systems
+ Deadline-driven team player in a dynamic environment.
+ Experience in Mathematics, Business Administration, Data Science or Finance preferred.
+ Bachelor's Degree in a related field preferred; equivalent experience considered
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Compliance
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 25015121
Senior Specialist - Performance Management
Posted today
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Job Description
Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.
Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.
Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.
Work closely with service lines to find improvement opportunities / efficiencies.
Reporting and analysing financial and statistical performance of service lines.
Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.
Coordinate Business Review Meetings with service lines.
Close follow up with service lines on the status action items from the previous service performance review
Skills & Qualifications Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.
Good interpersonal skills and effective communication and presentation.
Proficient in English, both oral and written.
System knowledge: good knowledge of SAP, Billing systems.
Excellent skills in MS Office and data analysis.
Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
Proactive communicator, have good interpersonal skills
Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc. Required
3+ years of experience with data warehouses and reporting tools Experience with Power BI for data visualization, reports, and dashboard creation Experience managing reporting processes Experience with SQL Server and MS Visual Studio (SSAS, SSIS, SSRS) Preference
Proficiency with SQL Server, including writing queries and preferably stored procedures Experience creating reports with SSRS Knowledge of Python for data analysis is a plus Expected Years of Experience & Other Related Areas
Minimum 5-8 years of experience as a performance/business analyst
Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,
System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
Excellent skills in MS Office especially Excel (VB),Power Point
Strong and effective stakeholders’ management.
Independent and able to work with minimum supervision.
Excellent verbal and writing skills (sentence structure and grammar).
Proactive communicator, having good interpersonal skills.
Digital and Data acumen.
Educational Background Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience
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Assistant Manager, Performance Management & Analytics
Posted 2 days ago
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Job Description
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
- The Grab Support (GS) team plays a pivotal role in delivering exceptional customer support and solutions to our in-country business units across multiple verticals. From unraveling complex use cases to creating delightful customer experiences, our mission is to exceed expectations and transform less-than-ideal moments into memorable ones. Within GS, the Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results (OKRs).
Get to Know the Role
- You will report directly to the Head of Operational Excellence, playing a key role in supporting the Performance Management Team by facilitating sessions and delivering insightful presentations on performance metrics for the Grab Regional team. In addition to driving discussions on operational performance, you will coordinate cross-functional strategic initiatives, ensuring alignment across teams and contributing to the successful execution of organizational goals.
- You will provide a unique opportunity to collaborate with senior executives, participating in high-level strategy development and brainstorming to shape the future direction of the organization.
- You will report into the Head of Operational Excellence and and be based in Petaling Jaya, working onsite.
The Critical Tasks You Will Perform
- You will support planning and analysis of high-impact strategic plans, including conducting research and data analysis, identifying issues and solutions, and advising on practical implementation.
- You will provide executional and project management support for strategic plans and support strategic discussions with external partners.
- You will update senior management across multiple businesses on OKRS.
- You will deep dive into Net Promoter Score data and provide findings to Senior Management.
- You will update incentive plans for our agents and ensuring timely submission of data to all stakeholders.
Qualifications
What Essential Skills You Will Need
- You have academic background with a degree in Finance, Business, Economics, or Management.
- You have 4 years of experience in Analytics, Business Intelligence, Management Consulting, or Strategy roles, preferably within the tech industry.
- Proficiency in SQL, with a foundational understanding of Python or R.
- Demonstrated problem-solving expertise, coupled with strong stakeholder management skills and the ability to effectively collaborate across all organizational levels.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.